Arlington Heights Buick GMC
Customer Reviews of Arlington Heights Buick GMC
Review type:
Brock’s review
Service department MIA in fulfilling their discussed arrangements
by Gene Pellegrene on 02/18/2025I went to Arlington Heights GMC with a morning appointment on Feb 6th. I needed to remedy a key fob/remote issue for my Tahoe. I had an aftermarket key fob (2nd one, they worked in the past). The key fob was only working intermittently and… only at a very close distance to the car, then it would stop working after 10 min or so. I suspected something wrong with the remote receiver in the Tahoe. Arlington Heights GMC assessed the situation while I waited, came back to me with their solution of getting a GM OEM key Fob and I approved their solution and the fee. The service took about 3 hours and the cost was $689.00 for the OEM fob and the programming. The service was completed, I paid and the serviceman, Marc and I went out to the car, but the new OEM key fob was not working. Marc grabbed his Service Manager, Mike Baker to discuss and it was decided that I may have to come back in for service to further assess the issue with the remote system. I left the dealership discouraged and decided to stop at a local auto parts store to purchase $12.00 worth of fuses to replace all the fuses part of the remote system. No old fuses were blown, but did have a slight amber patina to them. I replaced the 4/5 fuses related to the remote fob and the vehicle remote system operated as it should and continued to operate properly. It was fixed due to the replacement of the fuses. I saved the old fuses and tested the remote for a bit of time before calling the dealership with my grievance. I talked to Mike Baker (service Manager) over the phone and he said if it's still functioning properly, it would appear to be the fuses that caused the malfunction and to connect with him on the following Monday (February 10). I felt the fuses should have been checked during the remote/key fob diagnosis, it is part of the system and easy to check. Mike seemed to agree. Mike said if he didn't hear from me, he would call me and stated we would come to a fair agreement of some payment reimbursement. I called on Tuesday (Feb 11), left a message for Mike. I didn't hear from him and called again a few days later and left another message, no return call from the dealership. Seems I'm being brushes off and they aren't keeping their word. I've been patient and kind throughout this process and I feel their service manager is being very unprofessional by not returning my calls and fulfilling prior obligation he stated to me.Brock’s review
by Brock cote on 10/29/2024They walked me through every step of the buying process and were willing to help with any and all questions.Thank you for your feedback! We're glad to hear that you felt supported throughout the buying process at Arlington Heights Buick GMC. Our team is always here to assist with any questions you may have, and we appreciate your trust in us. We look forward to helping you again in the future! Sincerely, The Team at Arlington Heights Buick GMC
Arlington Heights Buick GMC
by Christinel17 on 05/01/2023Always a pleasure dealing with the service department at Arlington Heights Buick. Friendly and knowlegable staff! Thank YouIt is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team
Years of satisfaction and this visit was no exception.
by David WR on 04/10/2023From the service advisor to the porter, to the unknown team that performed the maintenance on my car, it was very professional, very friendly and clearly demonstrated that I'm a valued customer.It is wonderful to hear that our team was able to provide you with a great experience, David! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team
Quick and Easy
by alncarri on 03/21/2023I was able to get the appointment time I wanted and the work was done quickly. All in all a very smooth experience.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team
Great service work
by Sebastian on 01/16/2023Zaia is our preferred service coordinator and he always takes excellent care of our vehicles!Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Buick GMC Team
Service
by Terrain on 09/09/2022Came in for oil change without an appointment and they got me in and out no problem, thanks guys for accommodating meThank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Buick GMC Team
Accessories
by Ric Warchol on 08/25/2022I choose to purchase accessories directly from GMC and have them installed by GMC. I think its the best combination for quality parts and quality installation. Dealership never called to let me know the parts arrived. Once I learned the… accessories were at the dealership, the appointment set up went smoothly, quick day available, and the check in at dealership was polite and welcoming. The pick up was smooth, even though there was NO MORE interaction with service dept or installers. Cashier was only interaction. She did her job and gave me the receipts and the keys and told me the vicinity of my car in the lot. From that point forward I guess that I must contact the manufacturer of the accessory to see how it works and figure out the operation. The mounting of the dash cam, was not thought out by the installer as access is not available to some buttons you need access to. I believe this was this dealerships first installation of the new GMC Accessory and I suppose I would have been better off going to an outside source for installation. I previously had another accessory installed by this dealership, chrome hood nose protector, and was unhappy with the sloppiness of the adhesives on the paint. For a brand new $94,000 Yukon Denali I expect careful thoughtful service, with some service manager double checking completed workRic, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Arlington Heights Buick GMC Team
Dealership responded with an obvious shallow generic response. You can read it in this string. They ask me to call the dealership so they can learn more about my visit. Strange they didn't say who to ask for. Maybe the receptionist that answers the phone will go over the installation with me and explain how it works. 🤔
Fast, Fair, and Transparent Purchase
by Ric W-Yukon on 04/16/2022The dealership made the purchase transparent, user friendly and happen in short time. The salesman and the other staff I encountered were all professional and courteous. I was very pleased with my purchase and the purchase experience.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, The Arlington Heights Buick GMC Team
New Left rear taillight ++++
by Mr. Bill on 01/24/2022Oil Change ,replace cabin filter, induction service, trans fluid exchange, brake fluid exchange, replace rear brake pads, all the latter went well. Left rear taillight a different story, Tech replacing taillight assembly attempted to… pull more wire and shorted out assembly, blew fuse, and blew bulb. I picked up the 2008 Buick Lucerne on Friday and nobody checked to make sure everything I drove all weekend with no taillight brought it back in on Monday and they returned the car on Wednesday AM. Brian Poteracki has been my Service Writer for a number of years and was the one who got this all straightened out and had the car delivered to my home. I do not blame him any of this, the Tech should have made sure the car was ready for delivery.Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Brian made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, The Arlington Heights Buick GMC Team
Poor quality
by Shachar on 12/26/2021Finished the visit and after a day the car showed 5 warnings, OMG.Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Arlington Heights Buick GMC Team
Chevrolet Silverado 1500
Buick Envision
Ford Escape
Thank you for your feedback! We're glad to hear that you felt supported throughout the buying process at Arlington Heights Buick GMC. Our team is always here to assist with any questions you may have, and we appreciate your trust in us. We look forward to helping you again in the future! Sincerely, The Team at Arlington Heights Buick GMC
by Arlington Heights Buick GMC on 10/30/2024