Customer Reviews of Grand Subaru
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GREAT SERVICE AND PRICING!!
by TOM on 04/06/2025
We have now bought several new cars from this dealership and every purchase has been an outstanding experience.
169 reviews
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GREAT SERVICE AND PRICING!!
by TOM on 04/06/2025We have now bought several new cars from this dealership and every purchase has been an outstanding experience."5 Stars"
by Sarah P on 11/05/2024Our sales rep Anthony LaPorta was professional and accommodating. Anthony made sure we got the vehicle we were looking for. We highly recommend Anthony, as he is very knowledgeable and thorough, going over all of the features in the… vehicle we were purchasing. 5 StarsA Dealer that is a pleasure to visit!
by Helpfulhannah on 10/14/2024I am always treated well at Grand Subaru. The service that my vehicle needs is explained to me. The representatives are nice. The waiting area is comfortable and coffee, water, and snacks are provided.Great people. Great prices.
by Bobert D on 09/17/2024This is the smoothest vehicle purchase I have ever had. I chose Grand Subaru initially because they were the closest Subaru dealership to my home, and I knew where the dealership was. I checked out their inventory online to see what… Subaru's were available on their lot for purchase. They have a nice selection of vehicles. I decided to look at a Subaru Outback. Subaru was offering a 50-dollar Visa gift card coming in and test driving an Outback. Subarus have been getting good reviews by Edmunds and other car review sites. I had a Toyota before, and Subaru has similar safety technology. The internet sale rep Chris emailed me information about the 2024 Outback Touring I ultimately purchased. He gave me a price quote on it. I checked the how the price I was given to the price that Edmunds suggested I pay. I found the price to lower than what even Edmunds suggested. I put a refundable to deposit down to hold the vehicle until I could come in the test drive it. I when arrived at the dealership I was greeted warmly another sales associate that paged Chris to showroom. Chris came and we talked for a little bit. I looked the Outback on the showroom floor and Chris got the Outback we discussed in the price quote. I look it for a test drive. We then discussed the price and total cost of vehicle. Something that I liked that all dealerships should do is, that after generating my credit score. They gave me what my payments would be with various downpayment options. I found this to be helpful. We reached an agreement on the price. The price I was quoted along with the tax, license and registration fees were what I was quoted originally. After that he took me up to the finance department. The finance associate Al was really nice and easy to work with. I signed the paperwork. Afterwards we went over more of the technology on the vehicle. I was driving a rental car and was able to make arrangements to the Outback delivered to my home. The people that dropped my Outback off were also very nice. I am happy that they were to deliver it to my home.Easily One of the Best
by Mark Manetti on 09/14/2024Best customer treatment by service department so far. I’m 77 and have worked with many fine service departments. Communicating with service people has been the best although a relatively new customer. Usually it takes time to feel good… about service people, if their good. I feel right at home already.Great Dealership
by TOM on 08/30/2024Was a great experience and handled very professionallyBest Car buying Experience Ever!
by Annalie on 07/30/2024It’s hands down the best car buying experience we’ve had. Chase Dahm- the sales manager was very attentive, respectful and knowledgeable. He listened to our needs and provided us with relevant information and helped us to find the best… car for our budget without being overly pushy. The whole process was very efficient, Chase and the rest of the team streamlined the buying process where paperwork and negotiations are handled efficiently. Grand Subaru is an hour away from us but it’s worth the drive to have a positive experience and a great deal to match.Nothing less than a GRAND experience
by Tony G on 07/24/2024Both Afiza & Jorge were a great help with our decision to purchase a Forester on our first visit. Afiza helped us through the whole process from comparing the different packages offered on the Forester to answering all our questions and… concerns. Financing went surprisingly quickly and never a sense of high-pressure from Afiza in sales or Chelsey in finance. Before we left with our new Forester, we were shown around the dealership and then introduced to the service dept. I have to say this was one of our best experiences ever buying a new vehicle at a dealership and highly recommend Grand Subaru .........Straightforward process
by Drtwrk27 on 03/16/2024This is our 4th car purchase/lease from Grand Subaru. Worked with Anthony, who asked us what our needs were, and was able to meet those needs in a very timely fashion. Extremely satisfied with the whole process, will be back again for our… 5th when the time comes.Grand Subaru best Subaru dealership
by CathyMc on 02/27/2024This is my 2nd Subaru purchased from Grand Subaru. They are truly professional, not pushy. Their cars sell themselves.Great Experience
by Ralph F on 01/10/2024Worked with Jason Smith of Grand Subaru of Bensenville, IL We had conversations for about a month and he met my offered price for a new Lease on a 2024 Crosstrek Premium. He was easy to work with and did a great job in meeting my goals.… I' will refer him to everyone and will go to him when the lease is up.Subaru Ascent
by KimLebron on 01/03/2024There are not enough words to say how amazing Grand Subaru made the process of purchasing a vehicle. I was dreading having to buy a new car from past experiences, but they completely changed my outlook on the entire process. Everyone was so… friendly, they explained every piece so thoroughly: about all the car features and test driving, the application process and add on warranty packages, the finance paperwork, etc. We were in and out in way less time than I ever could have anticipated, they had all of the documents ready for us! Cannot thank each of these individuals enough for making this process so seamless.Great Service
by Justin S on 01/02/2024This dealer provided good service to my car and I wouldn't mind going here again.First service
by Richard on 11/28/2023All employees were helpful, pleasant, courteous. Facilities clean, service done in timely manner, comfortable waiting room.Exceptional Car Buying Experience at Grand Subaru
by AndrewHayes on 11/08/2023I recently had the pleasure of purchasing a new Subaru Solterra from Grand Subaru in Bensenville. From the moment I expressed interest in the car through Edmunds website, I was impressed by hte exceptional service I received from Ramon… Citron, the Internet Sales Manager. Ramon was responsive and attentive throughout the entire process. He promptly responded to my initial inquiry and guided me through each step with patience and expertise. His genuine interest in understanding my needs and preferences made me feel valued as a customer. From the moment I drove the Solterra, I was immediately impressed by its performance, comfort, and sleek design. It was love at first sight. After our test drive, Ramon and I sat down to discuss the pricing and finalize the deal. The negotiation process was fair, transparent, and hassle-free. What truly impressed me was Ramon's willingness to go above and beyond to ensure my satisfaction. He personally accompanied me to return my rental car and made sure I was well taken care of. His attention to detail and genuine concern for my needs made me feel like a valued customer. I would highly recommend Grand Subaru to anyone looking for a positive and stress-free car buying experience. Ramon Citron is a true asset to the dealership, and his exceptional customer service is a testament to their commitment to making every customer feel valued.The best place to buy a Subaru
by tokrwi on 08/11/2023this was our 3rd Subaru - 2nd from Grand -- Hands down the best car buying experience. Chris Thomas was easy to talk to, no pressure - understood our needs and concerns. We love our new car!Anthony and Jason
by Samantha on 07/05/2023Anthony was able to get me the car I wanted months in advance. I appreciate the fact that he knew exactly what I wanted and reached out as soon as the car was on the lot. Jason was able to walk me through the car a second time to make sure… all my questions were answered. Both went above and beyond to help me and had no problem having the kids hang around.Old School tactics
by You know who on 04/13/2023Taking over 4 hrs to do the deal is by design, meant to wear you down for the "upgrade" sell for thousands more. Disrespected my request to help me beat traffic home, dragged it out by intent. Then wants me to give all 10's on net… promoter score, what a joke. Go somewhere else.Subaru Impreza
by EDLProf on 03/28/2023Excellent service despite no advance appointmentGreat Subaru Dealership!
by SubiBah on 03/21/2023Clean, courteous, thorough, and fast!
About our dealership
Grand Subaru in Bensenville, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards. Our experienced Subaru Chicago sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
Languages Spoken (2)
- Polish
- Spanish