Customer Reviews of Grand Subaru
Review type:
Great experience!
by Jerzy S on 04/21/2025
All process of buying my 6th Subaru was easy and smooth. I’m glad I did this with very knowledgeable and experienced person like Kiril Velkov.
Thanks again and see you next time!
170 reviews
Sort by:
Great experience, Hard working and friendly and helpful sales team
by Mark FP on 07/02/2021One of the best car sales experience I have had in years.30,000 Mile Inspection
by mcerickson on 04/05/2021I was pleased to be given a "loaner" and then for the flexibility in returning it around my schedule.Used 2016 Toyota Prius Purchase
by Drew Wittler on 03/08/2021My wife and I purchased a 2016 Toyota Prius from Will at Grand Subaru and could not be more pleased with the car or the experience! Will was kind, helpful, and genuine - not salesy, high pressure, or trying to just make a sale. I definitely… recommend visiting Grand Subaru if you're interested in buying a Subaru, or a used vehicle of another make that they acquired as a trade-in.Great Internet Sales Team - Deceptive Finance
by SubaruCrosstrekOwner87 on 02/07/2021Overall my experience at this dealership was wonderful, Ashley Winter in sales was more than helpful she worked with me to get a very good price on my Subaru! I am so thankful at her approach, she was warm and very friendly. I would… however like to warn people of Al Hassan, a member of their finance team, he accidentally included an extended warranty in my contract. After researching a bit, this man has attempted this among other deceptive business practices, to other people. Please, read the documents you are signing. I also recommend taking those documents somewhere quiet, they intentionally try and chat you up to distract you from reading, those contracts are thorough and explain everything! A common misleading practice is to extend your loan term and sneak in the warranty so that your payments stay the same...most people are content when they see the final numbers and don't stop to add everything up. Be careful out there.In and Out as promised
by Me&MyRex on 01/25/2021This service only required an oil change and tire rotation. The service write up was fast and service was completed right on time. The multipoint inspection was explained in detail so I knew what parts would need replacement in the… future.Excellent
by Rus on 12/01/2020My service was excellent. Previous price from another dealer matched and then bettered.Fabulous car buying experience
by Liz Ambrogi on 11/17/2020I submitted a quote request via Costco website. Cameron at Subaru reached out immediately. Was patient in providing me many quotes as I could not make up my mind what I wanted and was looking for the best deal. I came in 2x to meet with… him, drove the car, did some research, and continued to correspond via email until I knew exactly what I wanted. Cameron was the best sales guy I ever dealt with!Amazing Customer Service
by Merryl on 10/09/2020I had a complicated situation with my trade-in being hit just before I was due to pick up my new Subaru. Sandy, the manager, made the process painless and I am now in my car. The Business Manager, Al, went out of his way to maximize my… savings. Chris in sales was kind and helpful. Can't say enough about my positive experience at Grand Subaru!Excellent Service
by Paoule 2017 WRX on 09/04/2020Will Mojica was an awesome salesman to work with. Very polite and patient individual that provided outstanding customer service! If your looking for a WRX or STI go to Grand Subaru they will definitely have what your looking for with a… decent price!Unreal Service, Ask for Will
by Joe Subaru on 09/03/2020I had an unbelievable experience at Grand Subaru. I went to Evanston Subaru initially and the sales rep was unhelpful. I called Grand Subaru about a crosstrek sport, Will answered the phone and was nothing but helpful. He even convinced me… to put a deposit down in order to make sure they would not sell the car off the lot as they had low inventory. This was indeed true as they literally only had 4 cars. Later it was explained the low inventory was due to covid. Will had the car ready for me to test drive. I loved the crosstrek sport, so I said I would take it. Will worked with me on my trade in and even got me more money on my car when I had told him my car was appraised for more the day before at another Subaru dealership. As this was my first time purchasing a new car, Will walked me through everything from what he believes was worth a purchase in warranties and other nuances. Not only was Will extremely friendly, but finance was helpful. Walking me through all the different scenarios on monthly payments. I could not say enough about this experience. I would recommend requesting Will when you go.Purchased a nearly new car
by first time buyer on 08/25/2020Very straightforward transaction from start to finish. Will Mojica provided 'above & beyond' customer service follow-up! I'd certainly purchase from this dealership again!Excellent experience and customer service
by Davide on 08/03/2020Purchased vehicle for my daughter through the COSTCO Auto Buying program. Ramon Cintron was our contact, responsible for internet sales. He was very responsive, attentive without being overbearing. His advice was very much on point and well… received. Overall, better than excellent.Great Experience!
by Fahey on 06/30/2020Not my first Subaru, but so glad we stopped into Grand Subaru. Will was super helpful and kept us up to date through the whole process. Would recommend Subaru to anyone and make sure you ask for Will.Matt Drawal and Grand Subaru are awesome!
by Greg Anderson on 06/15/2020Matt and his team at Grand make everything easy, no nonsense, and hassle free. I highly recommend them. We drove an extra 40 minutes to this dealership for 3 Subaru purchases over the years because it's worth it. Ask for Matt Drawal and… you'll be happy you did.Love my new Subaru Forester
by Brenda Devito on 11/19/2019Afiza was an amazing sales person, so helpful and patient. My husband asked her many many questions. This is my first Subaru and I’m hooked!New Car Purchase with Ramon Cintron at Grand Subaru
by New Outback Purchase on 10/02/2019Our recent experience at Grand Subaru was delightful. I contacted the dealership via e-mail and Ramon immediately responded and provided a price quote on the 2019 Outback Touring. We had priced the same car at multiple dealers and his… quote was by far the best. We never felt pressured Ramon and the other staff were friendly and professional. He followed up on all our questions and was able to locate the car (color and all the features we wanted). We came to terms on the deal and there were no surprises or additional costs. The price was exactly as we had discussed. This is our 2nd Subaru (1st Outback) and would not hesitate to purchase another vehicle from Ramon at Grand Subaru. This has been one the most pleasant auto purchases that I can remember. After the purchase, we had a couple options added to the car and service department was just like Ramon and the sales department. They were easy to work with and very professional (Sam helped throughout the service and parts process). Thanks Ramon for making out Outback Purchase a wonderful experience.Excellent experience with Ramon Cintron on new Subaru purch
by Eric on 08/26/2019I contacted Grand Subaru for a 2019 Subaru Outback. Ramon promptly provided price quote for couple of trims I am interested. Once I finalized my choice, Ramon went and located the exact car I want. When I talked into the dealership to pick… up the vehicle, the price was exactly what I was quoted. He is even completely transparent with the fees. An hour later, I drove my new Outback out of the dealership and I am a happy Subaru customer. Thank you Ramon for this wonderful experience and thank you for all your professional assistance along the way.Excellent experience with Nealy Anderson on new Subaru purch
by HappyCarBuyer on 08/17/2019We contacted Grand Subaru with a build number on an Outback we had built online, asking for the best cash sales price. Nealy Anderson replied (on a Sunday night, no less!) with a quote. We called her, put down our $500 deposit, and went… ahead with the deal. At closing, there were no questions or haggling on the price or the car: We got the exact car we wanted at the price that Nealy quoted us. This is the way car buying should be. Up front and honest. We definitely recommend these folks, and Nealy specifically as a sales person.Fantastic sales experience
by David on 08/12/2019I was very happy with the no hassle sales approach at Grand Subaru. The price of the car was decided with two simple conversations. My sales person Afiza, was very knowledgeable about all of the features of the vehicle. She listened and… understood my concerns that I had for buying a car that I fully intend to pass on to my daughters.Most pleasant car buying experience
by PS on 08/10/2019I can truly say that dealing with Nicole and the Grand Subaru team was the most pleasant car buying experience for me. Nicole was professional and truthful from the very beginning and provided all the details ahead of the time since I was… coming from out of town to purchase the vehicle.Grand Subaru and Nealy Anderson
by CS on 07/31/2019Nealy gave us a very prompt response to a Costco Auto program request, provided us with an initial quote, and was helpful in scheduling a visit for a test drive the next afternoon. When we arrived early for our appointment, another sales… person set up test drives for us in an Outback (the car we ultimately purchased) and a Crosstrek (the car we were initially planning to buy). She was patient and cheerful as we cycled through interior and exterior colors and trim packages, checked for cars available from other dealerships, etc. We decided to purchase an Outback from Grand Subaru's inventory and returned the next day to pick it up. Purchase went smoothly, but the final checkout was where Nealy showed her stuff: as we were waiting for a cashier's receipt, she went over a huge amount of information about the EyeSight and STARLINK tech while we sat in our new car. She knew the options and equipment inside and out, even running off a list of EyeSight-related control buttons from memory while standing on the passenger side of the car. Her plug for the Grand Subaru service department was also instrumental in convincing us that we'll return the car there for service and inspections.
About our dealership
Grand Subaru in Bensenville, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards. Our experienced Subaru Chicago sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
Languages Spoken (2)
- Polish
- Spanish