Napleton Lincoln River Oaks
Today 9:00 AM - 6:00 PM
Customer Reviews of Napleton Lincoln River Oaks
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29 reviews
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Napleton Rive Oaks Lincoln - Please don't buy or service here
by tborg on 02/22/2025I bought a Lincoln Nautilus from Napleton River Oaks Lincoln. No problem with the purchase, but service... Total Garbage! I had an appointment for the first time in March of 2024 to have some minor things fixed. the liftgate and the seal… around the panoramic roof. The service advisor, Kim, had arranged a loaner for me as it is in my service agreement. The car was going to need to be left there, "for a day or two". Two days before that appointment, I was called and told they had to cancel because they don't have loaner cars available. I said, OK, no big deal, scheduled again, same result, the day before the appointment, Kim called and cancelled because they didn't have a loaner. I said this is the second time you are cancelling, she replied, "Yeah, you know, engines and transmissions." and gave me a new date. I'm sure you can guess what happened there. At this point I was angered and asked again and she just said, "Engines and transmissions." I even asked for the manager and Kim said he was busy and they will have to give a call back. Needless to say, no call back. This cycle went on until December when I finally had enough and went to Rizza Lincoln in Orland Park. Wow what a different experience. At Rizza, they never cancelled, as a matter of fact, they texted and emailed confirmation, got the service done and there was also a recall, they did it all and timely. Bottom Line: Napleton River Oaks Lincoln is a horrible place to go to and I will never go back.Sold me bad tires
by Melody on 05/02/2024This dealership sold me bad tires. $1400 worth of bad tires. I was connected to the service manager Jordan Walker and he tells me to either buy a new tire or come pick up your tire and hangs up in my face. I just bought the tires a month… ago and you are saying that the tire has a blister in the side wall and the other blows out after hitting a bump is a quality set of tires? The service department has many bad reviews and should be closed down.Excellent & Dependable Service Always
by Stephanie Jones on 11/22/2022I received excellent service from the Service Department this past December. The ease and convenience of having my Lincoln serviced here means that I am a customer for life. Key Highlights from my visit: 1. Online appointment scheduling 2.… Luxury Courtesy Loaner Vehicle 3. 'No Wait' vehicle drop-off and pick-up 4. Courteous, Professional & Friendly StaffGreat Experience!
by Alimayu on 05/10/2022My experience with Napleton Lincoln of River Oaks exceeded all expectations. I purchased a 2017 MKZ from Ken Hooks 5 years ago. When I took my vehicle in for servicing I ran into Ken in the River Oaks dealership - he's the General Sales… Manager. We started talking and, from the great experience I had 5 years ago, this was beyond that. I told him I needed to go back to a SUV and he introduce me to his Sales Consultant Audre Green who show me beautiful 2022 Nautilus. Long story short I ended up trading my 2017 MKZ in and purchasing the Nautilus. I picked it up 2 days later and met Brittany who went over the many many, and I do mean many, feature this vehicle has. Thank you Ken, Audre & Brittany. This is my retirement vehicle but I will already drop in when it needs tender loving care and I'll always recommend Napleton's River Oaks Lincoln Dealership and service department. Thanks! Great job!!!Horrible experience
by Schunita on 01/11/2020I made an appt to test drive a vehicle. Spoke with the sales agent 3 times to confirm. She promised to have the vehicle ready. When I got to the dealership the vehicle was snowed in. It took an hour to open the doors and start it. No… one knew about the features and functions of the vehicle. The 2nd sales agent asked if I had check stubs with me. I considered that as racial profiling. I tried to return the vehicle but they would not take it back. I would not recommend this dealership.Wonderful service, friendly staff.
by EdwardWimp on 03/04/2019My experience was wonderful as always. The staff and service were great.Retrieving car
by doedoe12 on 02/12/2019updated 02/18/2019The service took longer than expected due to the weather. The parts couldn't get there. As big as Lincoln is they should have something locally, The problem was when I tried to pick it up it took a half hour. The car was ready the day… before but the paperwork wasn't in the office so that I could pay. The excuse was that there was only one person working where the paperwork was so I had to wait, Also, my car wasn't washed which it usually is. I spent over $3000.00 that day.Oil change
by jscott4947 on 02/11/2019The service was great and my car was finished in a decent time. I will return for any service work I need.Joyce
by Joycecarter on 10/15/2018updated 10/25/2018My 2008 Ford Focus was service for a routine oil change. The service rep, Vince was excellent. great customer serviceGreat services
by Dbcowboy33 on 10/11/2018It was a great experience. The service guy was very polite and respectful made sure I knew every step of the way what was going on with my car.Geat services
by JadeJoi2 on 09/07/2018I brought my car in for its oil change. I arrived early, without any problems the staff was very pleasant Mr. Vance he has worked with both my husband and I since we had purchased our cars,currently we have purchased our last three cars… Nappleton in River Oaks. Mr Vance he has always been very helpful in seeing that our cars are well taken care of.Delivers as Promised
by Skinfixer on 08/07/2018updated 08/15/2018Always a great experience. Vince gets me in and out as promised.Great service
by Ceb0929 on 08/02/2018Love the service . The team was extremely knowledgeable and helpfulGreat Service Advisor
by MRSBICK on 08/01/2018I was pleased with the service I received from the service department. My service representative Vincent is the best. As long as he is there I will bring my vehicle to Napleton River Oaks.Honesty, Integrity, Professional Friendly Experience.
by prolific on 06/27/2018On this occassion I had several concerns, and pointed them out to service. I think service and prices were in line with expectations. I have been using Napleton Care to prolong the life of my 2008 mountaineer particularily since it… was purchased there and will have it no other way; due to the honesty, integrity, and professional customer friendly helpful staff.Doing a sale
by Ron_willia on 04/13/2018Salesman Steve Martin went all out to hammer out a deal with me , I wasn't in the market for a brand new car. When working out the numbers, and exploring all options with my trade he went all out and put me in a new vehicle that I'm… satisfied with.Great service
by Tyler2277 on 02/05/2018Service was great. They got done exactly what they said they would in the time frame they said! Couldn’t ask for a better experienceAppreciates my business
by Silvrbck on 09/20/2017updated 10/02/2017The service writer address my issues promptly and I was totally satisfied with the work that was doneSimply Outstanding!
by Henry312 on 07/31/2017Have been going to this dealership for years. The service is exemplary.Great service
by sherry5486 on 07/20/2017updated 07/28/2017They got me in with little wait time. I was able to make an appointment unlike with other dealerships.Napleton LINCOLN continues to deliver
by PastorScottO on 05/12/2017updated 05/23/2017Larry got me in and out! Very good service staff. Waiting room is comfortable. Chilled water available while you wait.
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