Napleton Lincoln River Oaks
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Customer Reviews of Napleton Lincoln River Oaks
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29 reviews
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Great service for quality work from excellent people.
by YHWHsrvnt on 04/28/2017Me Vince Williams in the service department is always so curtious and knowledgeable. I completely trust the service department with my Lincoln Aviator.Poor communication, and service across the board.
by TheKRSII on 12/19/2016Unfortunately I had a very poor experience during my purchase process that made me very close to walking away from the vehicle, then once I had purchased it almost made me wish I had. Here's the breakdown as to why I would NOT recommend… this dealership: Called about vehicle, spoke to sales representative "Dave" about said vehicle. Asked for remaining warranty info, features, price, etc. Asked if he could call me back with information. No call back for over three hours. Called Back, same salesman seemed confused. Gave me warranty data, price,etc. Drove to dealership to see vehicle. Met sales manager (Myles), gave me some information then handed me off to another salesman. Negotiated purchase price on vehicle. Salesman wanted to run a credit report on me even though I was paying via cashiers check. I had to forcibly ask for them not to run a credit application on me in order to get them to stop. Then was told that warranty information given to me over the phone was incorrect and the warranty expired on that exact day. Asked for dealership to honor mistake they acknowledged that THEY made over the phone and extend the warranty. They refused. Tried to then up-sell me on an extended warranty I could purchase for over a thousand dollars. At this point I was about ready to walk out the door, however I really wanted this specific vehicle, and after speaking with my wife over the phone, she seemed quite interested in the vehicle as well. I asked the sales manager (Myles) to do something to retain me as a customer before I decided to not purchase the vehicle. They refused to take any more money off the price, refused to deliver the vehicle to me (I live 35 minutes away from the dealership), and wouldn't even throw in a oil change. Apparently the best he could offer was filling up the gas tank (a whopping $30). At this point it was late in the evening, a half hour before closing and I called on another vehicle I was interested but it sold literally that evening an hour beforehand. So I decided to purchase the car (had to ask yet another time not to run my credit again), wrote a personal check with the agreement that I would be back in a couple days with the certified funds check (their preference not mine) and the vehicle would be ready for me. Called several days later advising I would be picking up said vehicle the next day at 11 am, as I had an important appointment I needed to be back for. I had already signed off all paperwork, so all I had to do was literally drop off the check then get the keys. Arrived next day at said time only to find out that the vehicle wasn't ready, the keys couldn't be found, and the temporary plate wasn't on the vehicle either. Over a half hour later, they finally got the keys, car and temp plate on, but I was late for my appointment. Last but not least, less than a week later, I call the dealership on Monday because the temp plate they gave me was going to expire on Thursday. The person I spoke with in the plating/registration department was very polite and advised me that the plate was good for 90 days and that I was most likely mistaken. I then advised her exactly what I was seeing and she then went to the folder for my vehicle and admitted that someone else had filled out the plate wrong. again, this person was very friendly, polite and helpful and rushed the plates and registration to me via two day air. She was literally the most pleasant part of the experience, but had I not looked at the temporary plate, I could have easily been pulled over and fined. Communication, service, and a value for the customer is obviously missing in this dealership. I would hope that absolutely no-one ever has the experience I had at Napleton River Oaks, and would NOT recommend anyone give them the chance to.Edge to Edge
by Edwardedge on 10/16/2016For the past few years Naplton has been been providing maintenance on my 2010 Ford Edge. Naplton also took care of the fuel tank recall. All work and appointments have always gone smoothly.Transmission Control modular recall
by molliesch on 09/29/2016updated 10/11/2016Vince was extremely helpful and understanding of my situation. He went above and beyond to get my car fixed and to me as quickly as he could and was so wonderful to work with. He returned calls promptly, and got the part my car needed… within the week when we thought it could be a few weeks to a month. I really appreciate everything he did for me and my family.Great with nocharges.
by upscowboy51 on 08/22/2016updated 08/29/2016The car came in having just failed the emission test. They told me to drop it off and after looking at the vehicle they saw that there were a recall on the vehicle. They made the repairs and told us that there were no charges.Great service
by Tl083091 on 07/01/2016updated 08/02/2016Larry was great with explaining issues regarding my vehicleGREATCC WORK!!! A LITTLE EXPENSIVE THOUGH FOR ME NO COMPLAINTS
by JustJas on 07/23/2016They did excellent work! Great customer service too! The prices are a little on the high side for my budget but my car is still running so I appreciate you all!What If I was Ophra
by corvetteman on 09/26/2009I purchased my Lincoln Navagator in 2002, it was a used 98. I have put over 110000 miles on it and still rolling. I love that car . I took my veh. in for service earlier this year for an oil change and was talked into getting my tires… rotated. I left the dealership and entered the expressway at which time after approaching 70 miles an hour my rear drivers side tire feel off. I remember it like it was yesterday because it was freezing cold and numerious trucks barrelled my way in the middle of the expressway. They came and got me, gave me a lame apology, fixed my car and raised my oil change price after I complained.I almost lost my life in that incident and did not sue (I was not hurt). The owner never called to offer me any special deals, apology or anyrthing on at least another veh. I wonder if I was Ophra what they would have done. I wanted a new car so I bought me an 08 chevy corvette maybe Ill get treated better. P.S still got my nav but she ain't the same.
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