Berman Nissan of Chicago
Customer Reviews of Berman Nissan of Chicago
Review type:
Never again!
by sasolla on 08/31/2024do not know what it is like to buy a car from them, but I have used their car repair service, and I can say this. I cannot comment on the work done by the mechanics. Time would tell if it was good enough to hold up. It'd better be, at… almost $200 an hour for labor charges. But it is the customer service that is atrocious. It was my first time there after the closing of the dealership and service at The Autobarn Nissan of Evanston, where I had taken my car for 10 years. At Berman Nissan, coming back to pick up my car after extensive, expensive service on August 23, 2024, I got into a room with six service representatives, five of them supposed to take care of people like me. Of the five, one on the phone, two chatting with a departing client, and two ignoring me. The departing client departs; now there are four of them ignoring me. The service representative who had taken my car and called me to say it was ready, Martin Hernandez, was not one of them. Finally an agent acknowledges my presence, asks for my phone number, spends a few minutes locating my records on her screen, tells me to wait while she gets my paperwork, comes back with papers, tells me how much I owe, makes me sign a receipt, and walks me out. Maybe I am spoiled by the excellent service at the Evanston Nissan, but this employee never addressed me by name, did not identify herself, did not say good afternoon, did not explain why the service representative who had taken my car in was not there to talk to me. More importantly, nobody told me what had been done to the car, what had been found as they did it, what they recommend doing next. Then I am asked to follow the agent to where my car was parked, baking in the sun at 2PM on a 98F day. I was given my keys and that was it. Since I was upset, I decided to drive home, let it dissĂpate, and then call to complain. The manager of the Car Service section, Mr. Emir MartĂnez, was not available. When he called me later in response to my message, he did not seem interested in what I had to say. I pointed out that once it was known that I was there to pick up my car, someone could have retrieved it from the parking lot to bring it to the ample shady area in front of the office where I had been all the time. Just opening the windows in a shady place would have made a difference. He mumbled something about the car having been washed somewhere else, which does not explain how my car got so hot in the sun. When I complained about nobody walking me through the list of what had been done and what had been found, he said that employees are trained to be courteous. When I said that there is nothing courteous about me standing there and my presence not being acknowledged, he said again that the employees are trained to be courteous. When I asked him to give me one reason to bring my car back to them for the next service, he said he would throw in a free wash. Well, thanks! My car is washed once a week, part of the service provided by my building's parking garage. In any case, mission accomplished, Berman Nissan! I will NEVER bring my car to you again.Awful service
by Annett on 01/25/2022I’ve been a long time customer . Service is usually excellent . Today it was awful !!! I went in for an oil change not even sure if it got done . No one came and told me anything . I had no communication telling me what and if my car needed… more work while I was at the dealer . I got a text 2 hours after I got home . It was not the normal service . Never going back …Vehicle purchase
by Jerry Wap on 08/21/2020Had great service from Mike Godlewski. Was extremely helpful in getting me a loan as well as answering every question that I had.Jerry, thank you kindly for your feedback and review. Welcome to the Berman family!
Go see Mike at Berman Nissan!
by Jstein7 on 06/27/2020Had a terrible experience buying a used truck, took it in for a trade in with Mike and he very quickly and expertly got me into a great car for a great price! Highly recommend!jstein7, thank you kindly for your feedback and review. Welcome to the Berman family!
Great experience
by Alvaro Ca on 05/24/2020updated 06/01/2020Did you know you can get a car from your house??? Hear me out! This is the easiest process guys, I got my rogue delivered, did financing and test drive it from my house. 5 starts for Domenica and Berman Nissan!!Great sales Rep!
by Autumn K on 05/27/2020Mike Godlewski was my sales rep and he made the car buying experience stress free and easy. He was a straight to the point kind of rep and I appreciated that. I will be sending people his way if they want to make a Nissan purchase. 10/10… for Mike !!Autumn, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!
My second Murano
by Rigobert31 on 05/23/2020This is my second Murano from this dealership and always Jesus Aguilar (Sales Associate) did everything super easy and super fast. The whole team at this dealership are friendly and they always try to take care every customer very well.… Really happy with my new vehicle.Rigobert31, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Congratulations on your new Murano and welcome to the Berman family!
Altima 2020
by Vicente Nunez on 03/16/2020I came looking for some help, and this place they did everything to help me out with a good bank approval. Everything is very new and they have a huge service department.Vicente, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Congratulations on your new ALtima and welcome to the Berman family!
Sentra 2019
by Damarish5 on 11/30/2019Came to do my maintenance, and I was introduced to Jesus, he help me out through the whole upgrade program process. Really happy with my new Nissan Sentra. Highly recommended.Damarish5, thank you kindly for your feedback and review. Congratulations on your new Sentra and welcome to the Berman family!
Nissan Sentra
by Fatima Garcia on 11/14/2019I just bought my new nissan sentra at this dealership and Jesus was amazing helping me with the whole negotiation and also with the Bank and the approvalFatima, thank you kindly for your feedback and review. Congratulations on your new Sentra and welcome to the Berman family!
Taylor
by Taylor on 10/21/2019Great service representatives, Jesus helped me find a vehicle that fit my needs. I was in and out in a timely manner which I appreciate. Got a great deal on an awesome car!!Taylor, thank you kindly for your feedback and review. Welcome to the Berman family!
Excelent service
by Joseluis Rebolledo on 10/15/2019Ecxelent service, friendly people they really help you!!Joseluis , thank you kindly for your feedback and review. Welcome to the Berman family!
Berman Nissan of Chicago
by HB on 10/11/2019Thanks to Xochilt. I am happy with my car and the whole sale processHB, thank you kindly for your feedback and review. Welcome to the Berman family!
Always a GOOD Experience!
by Guadalupe Rendon on 09/30/2019updated 10/09/2019Gerson Jiménez was so helpful and explainable he made this experience go smooth and fast! Thank you again. Left Happy and satisfy.Guadalupe, thank you kindly for your feedback and review. Welcome to the Berman family!
Great service and car
by Karen Beeman on 10/07/2019Xochilt was fabulous. She guided us through the car buying process and took time to explain everything and to answer our questions. We love the car, we got a great price and are very impressed with Xochilt and Berman Missan!Karen, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!
Our New Car (Nissan of Chicago Berman)
by Mike Godlewski on 10/06/2019We had the privilege of working with Mike Godlewski this guy is very accommodating and super friendly easy to work with, he will get you a great deal with sincerity, will love to recommend this guy with Family and FriendsThank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!
Car purchase
by Javier Barron on 10/05/2019Our sales person Jesus Aguilar was very helpful and patience. He took his time. To show the car and explained the entire process of paperwork.Javier, thank you kindly for your feedback and review. Welcome to the Berman family!
Mike Godlewski
by Kathy M Freeman on 10/04/2019I want to clarify and confirm for the "record" that Mike Godlewski overall rating is 5 stars!!! He provided exceptional service when I purchased my vehicle on September 21, 2019. My sister was with me and she was so impressed with Mike's… personal and professional skills and said she is coming back to see Mike to purchase her next vehicle. I have already highly recommended Mike to my other family members and friends.Kathy, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!
The Maxima Experience
by Carline Williams on 10/01/2019Great dealership appearance wise. Grateful to Ernesto & the Finance manager for working “magic” I love my car & looking forward to my relationship with this dealership moving forwardCarline, thank you kindly for your feedback and review. Welcome to the Berman family!
Mike Godlewski Sales Consultant
by Kathy on 09/27/2019I was well pleased with the personal and professional skills, Mike Godlewski demonstrated to assisted me in purchasing my 2016 SUV Nissan Rogue. I came prepared with a type list of the features I wanted, my price range, requirements and… special requests for my purchase. I gave Mike a copy and within 15 minutes he found 3 vehicles matched my request and requirements and I purchased the best one. I got more "luxury features" for my money and what I did not request. Most importantly, Mike was honest with me and friendly and was not only trying to get a sale. I highly recommend him. I also recommend to potential buyers to come prepare with your requests, price ranges, and requirements in writing because you will save yourself and the sales person valuable time!Kathy , thank you kindly for your feedback and review. Congratulations on your new Rogue and welcome to the Berman family!
Best Service Ever!
by Martha M on 09/26/2019Issac & Johnathan were the nicest sales people I have dealt with. They helped me understand the features in the car and made sure I got everything I wanted in my car. Chuck and Sheryl worked hard to make my 0% interest work for me 15/10… Highly Recommend!Martha, thank you kindly for your feedback and review. Welcome to the Berman family!
Martha M, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!
Sara A. Solla, thank you for taking the time to leave us feedback about your experience with us. Also we want to thank you for agreeing to come and work with us again so we can change your opinion about our dealership. Looking forward to see you soon.
by ADELITA FIFIC on 08/31/2024