Customer Reviews of Fletcher Jones Audi
Review type:
Audi Q5
by Mellevy on 01/23/2019Arly was very friendly, answered my questions and worked to get a deal on the car I liked that was within my budget. She was also diligent in following up with me and took extra car to transfer all of my things to the new vehicle making it… a speedy process. She was great!Great but expensive
by Paul on 01/22/2019Great service and facility, but expensive as one might expect for a German car.First time buyer
by marcelomarim on 01/07/2019updated 01/14/2019Amazing place! Sales person was very welcoming and flexible; did the best they could do for me to buy the car and didn't measure any effort to help with all the paper work to release the car even after the store had closed.excellent service
by lhutchin on 01/11/2019Five star service all the way. From scheduling to pick up and drop off. The uber shuttle is an amazing addition.excellent
by excellent on 12/26/2018professional, complete, fair pricing, Tim Meitel is a terrific service representativeson picks car out for mom
by jim on 12/24/2018Dan and Jack made my 7 yrs old 1st car buying experience a blast, i feel sorry for him when he has to buy his 1st car i am sure it wont compare to how great everyone treated us on satgood job
by Tom on 12/21/2018work done promptly and efficientlyGreat !
by Sue on 12/21/2018Always a pleasant experience.Easy to schedule, comparable loaner to what I am dropping off, informative updates and really clean car when ready to be picked up ! Can pay online so no waiting at the end. Tim is a great coordinatorGreat car and even better service
by Monetthecat on 12/18/2018Fletcher Jones and Jack Broder provided outstanding customer service. Car buying can be stressful, but Jack made it fun and something that was actually enjoyable. Highly recommend!Sales support from the sales team
by Paulo_de_Sousa on 12/06/2018Very good experience and support received from the sales teamAudi SQ5
by kcoy227 on 12/02/2018Great service by all of the staff from the minute I walked in. Channing was very thorough, and I appreciate his patience. Top notch dealer. Only downfall is that they're 30 minutes (without traffic) away from my home, but well worth the… drive. Thank you all!Easy and comfortable
by mtr1919 on 11/30/2018Ravinder was exceptional and made me feel comfortable and made the whole process easy.Audi SQ5
by btmfn3n on 11/25/2018Calvin (Dacanay) was courteous and helpful as always and the work was performed in a timely fashion.Superb
by yelitko on 10/04/2018I'm very satisfied with service provided to me by Rudy Medina and Ivo, both of them were very helpful and highly professional, Thank you guysOil change
by ChrisQuattro on 09/22/2018Andrew was pleasant, efficient and even funny.I Love my audi
by Theresa48 on 08/20/2018I am very satisfied with the service that I receive on my audi. My service agent, Tim Mettile was helpful and professional. I really appreciate the drop-off and pick-up benefit and an option for a loaner car, if desired.Great job, completely satisfied
by Topherc on 06/18/2018Tony provided top notch service. The attention to detail adds up to an overall experience that keeps me coming back to fletcher Jones year after year. Honorable mention to Tim Gerardo and Jorge and the loaner team - sorry I cant recall… their names, it wasnt for lack of service!Hi Topherc, Thank you for sharing your service feedback! We are very pleased to see that both Tim as well as Jorge were able to earn your 5-star rating as we always strive to provide the world-class guest experience. If any questions arise, please reach out and we look forward to working with you again in the future! Dan Flood, General Manager
Excellent Service
by jhwinick on 06/14/2018Friendly, top-notch service.Hi Jhwinick, Thank you for your 5-star rating and thank you for your kind words! This is the Fletcher Jones Difference! If you have any inquires or questions, please do not hesitate to contact us as we're here to help anytime! Dan Flood, General Manager
20K service
by jimandbebe on 06/13/2018$900 seems a little high for an interval check up.Hi Jim and Bebe, Thank you for taking the time to review our dealership. I will gladly look into the pricing on our interval check ups. Please remember that your vehicle is in great hands and all of our mechanics are Audi certified to help with the value and longevity of you car. I hope that we are able to earn the 5th star on your next visit. If any questions or concerns arise, please don't hesitate to reach out. Kind Regards, Marissa Kelly Guest Experience Advisor 312-628-4414
Road Debry
by Streeterville on 06/06/2018Job was completed timely and within budgetHello, Thank you for taking the time to share your service feedback! We're very happy to hear that we were able to earn your 5-star rating! If any questions arise, please do not hesitate to contact us at any time! We're always here to help! Dan Flood, General Manager
Good
by Yulizhong2818 on 06/01/2018Pretty good. The waiting area is goodHi, Thank you for you feedback regarding your most recent visit. I hope that we are able to earn the 5th star on your next visit. If any questions arise please don't hesitate to reach out. Best Regards, Marissa Kelly Guest Experience Advisor 312-628-4414
- Complimentary Coffee
- Television
- Customer Lounge Area
Hi Theresa48, Thank you for leaving your feedback! We are pleased to hear that Tim was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Dan Flood General Manager
by fjaudii on 08/29/2018