Mike Anderson Chevrolet of Chicago
Customer Reviews of Mike Anderson Chevrolet of Chicago
Review type:
Fixxed my trans
by GenXjess on 02/27/2025had a warranty issue with my car that was on the more serious side. M. Anderson Chev. took care of it in the most smooth, polite, and seamless manner I've seen in 30 years of owning automobiles. from the moment i called to the moment I… picked up my car, there was no wasted time and no hiding behind details. they fixed my car as fast and completely as possible. 10/10, would recommend. Dave and Mika were the people i worked with directly, and they were both top flight pros.Never Again
by Michael Albert on 05/25/2024I wanted to buy a Chevy Bolt. The Sales Department lied repeatedly. They said they had cars I could test, but I arrived to find out that all of their Bolts were grounded because of recall issues. They also lied about rebate prices. I… eventually bought from Philips Chevrolet in Frankfort, IL., but decided to try and use Anderson for service. I had purchased a comprehensive maintenance plan. There were problems with the GM Protection company, and Anderson had to submit an invoice for repayment. They expected me to pay up front and wait for reimbursement, partly because they were going to charge more than the maintenance plan was going to pay out. This place is nasty and dishonest -- though the one service person did actually do her best to resolve the problem. The service manager is horrible.Michael, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Frank Segarra, Fixed Operations Manager
Mr. Segarra -- I would be very happy to discuss this situation further. So far, I have written two one-star reviews and was planning on more. I am that disappointed with my Mike Anderson Chevy experience. But in deference to your conciliatory comment, I would be happy to hold off until I speak with you. I also invite you to contact me directly. My contact information should be in your system under my name. I was there on Friday at 2:00 PM. I also forgot to mention in my initial review that whoever brought my car back to me somehow decided, for reasons absolutely unknown to me, to turn off my one-pedal drive feature without informing me. I nearly hit the car in front of me at the first stop light after pulling out of your dealership, and had to pull over to figure out how to get it back on. That is nothing but dangerous negligence. In the interest of fairness, I want to express two positives. First, I do appreciate your staff allowing me to charge my car while, second, the one service representative did spend a good deal of time trying to resolve the absurdity of the situation. But the reality is, I have an almost brand new Chevy Bolt. I was coming in with the intention to get a simple service visit and then to become a long term customer of your dealership. Instead, it was a two and a half hour ordeal where much of the work to coordinate communication between you, Phillips Chevy, and the GM Protection company somehow fell on my shoulders. This was supposed to be easy, not an ordeal. I took an afternoon off of work to go through all of this just to end up where I started. On Tuesday, I am actually driving over an hour down to Frankfort to get my car serviced by Philips Chevrolet, who actually are trying to make this right for me. I would think, for the sake of waiting for $40.00, your service manager would have done a little more to smooth out the problems with the pre-paid service without putting the responsibility on me to pay out of pocket and chase down a reimbursement. The fact that you all seem to have a bizarre lack of connection to the GM protection plan company is appalling. I did everything right when I purchased my car, and I became a complete victim of everyone else's shocking inability to follow through for the benefit of your customer. So yes, I absolutely welcome the opportunity to discuss this issue further and come to a remedy and resolution. I hope neither your comment nor our conversation will turn out to be disingenuous. I am upset enough to follow up further on this review, and resume negative reviews anywhere I can find a place to do so. Thank you for your time and your consideration.
Well, if you had any doubt that this dealership sucks, allow me to offer that the statement from Mr. Segarra that he "appreciate(s) learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution." is apparently disingenuous crap. I left a message on 5/27, 5/29 and again this morning. So far, absolutely no reply. So, it certainly is not their number one priority. Apparently, it is no priority at all. Do NOT do business with Mike Anderson Chevrolet.
Stay Away!!
by AK on 05/07/2024Though some time has passed, I had an experience with Mike Anderson dealership that I feel compelled to share. While I understand that every customer interaction can present its challenges, the level of service I received was far below what… I expected. When I approached Mike Anderson dealership seeking assistance with my lease, the manager agreed to help me, which initially gave me hope. However, as my case progressed, it became increasingly clear that my concerns were not being taken seriously. The manager handling my case suddenly decided it wasn't worth his time and began avoiding my calls altogether. Instead of addressing my concerns directly, I was passed off to other staff members who seemed equally disinterested in helping me. Throughout this entire ordeal, what was most disheartening was the complete disregard for basic human dignity. Being ignored, lied to, and treated as an inconvenience is simply unacceptable in any customer service interaction. While I understand that not every situation can be resolved to everyone's satisfaction, the least I expected was to be treated with respect and professionalism. Unfortunately, this was sorely lacking in my experience with Mike Anderson dealership. After my bad experience with Mike Anderson, I was on the verge of giving up hope in resolving my issue. Fortunately, I found a different dealership that provided outstanding customer service and successfully resolved my concerns. I assume some customer care representative will respond to my review with an apology, however, don't be deceived. My experience reveals systemic issues within Mike Anderson dealership that cannot be easily remedied with a simple apology. Do yourself a favor and find yourself a different dealership.We acknowledge your review and are currently looking into the events you’ve detailed.
Buyer beware!
by Kim on 08/30/2023An overall disappointing car buying experience at this Mike Anderson Chevy dealership. After making it clear with the salesperson, Jorge, from the start that we did not want an extended warranty, the finance manager included it inflating… the agreed upon price. When trying to resolve with the dealership after the fact, all we received was the run around from the salesperson, to the sales manager along with the finance manager, Alex. A verbal offer to rectify the matter was never followed through on. A very unethical dealership all around and buyer beware! Go somewhere else.Kim, it appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Andrew Ramus, General Manager
Thank you Mike Anderson Chevrolet for resolving this issue. We appreciate it.
Shift to Park VOLTEC review
by Brandon K on 08/23/2023Dear Frank, Gen 2 Chevy Volts (mine is 2017) have a very common issue where the vehicle won't recognize that it has been shifted to P (shift to park warning). Because of this, GM has added the fix to the Voltec warranty. My vehicle is well… within the Voltec warranty as I have 48,500 miles. The service advisor claimed it is not covered and said this would cost around $500. I explained it is covered several times. I called the Service manager and he rudely proclaimed it is not covered. It is clearly stated in the Shift to park service bulletin that it is covered as of Oct. 2019. So I left that dealer. I have an 11 week old newborn and I now have to drive to a different and far more distant dealer to get proper service. Dealers/service should know what is covered under warranty. Will not return to this dealer for service or a new upcoming vehicle purchase.We appreciate the open and honest feedback and it will be considered by our team. Please reach out to us directly if there’s anything we can do to help alleviate these issues for you.
Mr
by Actipes on 03/30/2023Nick Fieldman never returned my 3 calls & voicemails, I was not given all the equipment that window sticker indicated, general manager never returned my calls either Andrew ReamusThank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.
Satisfied
by Satisfied on 02/05/2020Customer service was awesome! Everyone was there to help instead of being out for the money. Just overall a great experience, I will definitely recommend and stick with This dealership.We cannot thank you enough for your wonderful review of Mike Anderson Chevrolet of Chicago and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Haz Mutawe, General Sales Manager
Warranty work on my 2018 Impala
by Httcarter on 01/24/2019updated 01/31/2019Jose the service manager was knowledgeable about our car and was able to allow me to not worry because he had it under control and delivered as promise.Dealership needs to research service history before recommending services.
by Derrick on 12/02/2018Service people tried to upsell me on work I've already had done, they don't research the repair history from other dealerships. They did not add air to my tires, which were under-inflated, but they did recommend that I get new tires, not… telling me what tires needed replacing. They were going to try to charge me another $150 for a diagnostic test to see why the day running lights were out, instead of just checking to see if they were burned out.Amazing and speedy
by jpandar on 08/22/2016The team was very friendly and service was fast love coming here for all my needsVery professional and thorough.
by Angelica95 on 06/01/2016updated 06/13/2016I shopped online for a while, this dealership was not on my top 3 list. Mike Anderson bypassed them all by being professional and following thru with phone calls and information I requested. The staff was very patient and friendly and I… left with a new Cruze a few hours later. I test drove 6 cars and not once did they pressure me or get frustrated with me. ... I actually had a lot of fun buying my car. This is the first time I can say I had fun buying a car, my previous experience's were horrible. Thank you Sarah!!Breath of fresh air!
by Tpmartin479 on 06/01/2016A breath of fresh air. Made me feel important! Highly recommendedSuperb service 6 stars
by Paldoug007 on 05/27/2016Always a pleasure to go to the service all professional and cordial staff. Always a smile never disengage with the customer, superb service.Thanks!
Mike Anderson Chevrolet
by Jpandar on 05/23/2016Really loved the friendliness and the ability to answer any and all questions about buying a car. I got my new 2016 car with no miles the same dayDissappointed
by ricky92279 on 05/17/2016Whoever buys used cars from this dealership, check you car out thoroughly cause if you find something after you took it off the lot, they will make you pay for it and treat you like crap and give you attitude because you already signed on… the dotted line.Hi ricky92279. Sorry to here about your recent experience. I'm sorry to hear you've been having issues with your vehicle. I'd like to share this issue with management. Please email your contact information to sandra.kukolja@mikeandersonchevy.com and we will be in touch. Again, sorry for the inconvenience.
Great service
by windycitylinda on 05/09/2016Just went in for oil change and tire rotation. Good service but I wish they would take out the paper matts they put on the floorThank you for your valuable input. We take our reviews seriously. If there's anything else that you need, don't hesitate to give us a call!
Thank you for providing us with your feedback and for choosing Mike Anderson Chevrolet!
Bad Service
by jlabek9 on 05/06/2016I would not recommend this dealership to anyone. Mike Anderson has the most un- professional staff working for him and representing his name. I brought my car into the dealership on a rainy saturday afternoon to receive an oil change.… After 20 minutes of my car being there, my husband received a phone call that the windshield wipers were not working. It is kind of weird how when I dropped my car off to them my wipers were working perfectly fine. The dealership wanted $80.00 to just look at the wipers and diagnose the problem. My husband told them no to wait till he gets there. Little did the dealership know that on the GMC Terrain the wipers are held on by a pop on pressure point on the linkage, so when any weight, pressure or obstruction is put on the wipers they pop off. My point is that a dealership that works on cars should know this. When we got to the dealership we spoke with Oscar who kept explaining to us that it was not their problem and they would not fix the issue for free. My husband kept telling him that the wipers just don't stop working. I asked to speak to a manager and he told me that no one was available till Monday. My husband went out to the car to look at the wipers and the motor was definitely working still so that was not the issue. When he came back in he explained that to Oscar who still insisted that he was not fixing them for free. He than proceeded to tell us that they washed our car through the car wash first and then brought the car around to get serviced. After Oscar and the rest of the staff working there let my husband and I walk out the door very unhappy and mind you that I am 40 weeks pregnant and have to bring my child home in that car from the hospital. They all let us walk out with no wind shield wipers and pouring rain. If something would of happened to my husband or any other person driving on the road the dealership could of had a law suit against them. As my husband was driving home in the rain he thought to himself it had to happen when the car was put through the car wash. The brush from the car wash had to have tugged on the wipers and the technician had to have left the wipers on during the car wash to have made them pop off the linkage. Accidents happen and we understand that but just admit to it. So my husband went back to the dealership to explain this to Oscar, things got a little heated between them and when they did, what do you know a manager appeared and when the situation was explained to him the problem was still not addressed and we walked out of the dealership with wipers still not working. My husband and I were furious. As a manager I would have told the staff to return to work and pull the unhappy customer into my office to talk in a calmly manner so that there were not 6 other employees and customers over hearing our conversation and surrounding my my husband. That is what a professional and a manager should do to handle a unhappy customer. When we got home and calmed down a bit my husband called to speak with Jason and had a very nice conversation with him and explained that it more than likely happened in the car wash. He said to bring the car back on Monday and they would fix it, probably realizing that it is possible that this is what happened. Now we are inconvenienced and have to bring the car back in when they could have just fixed it when we were there. As mentioned above I was about to have a baby any day now and have to worry about this situation. Monday came and my husband called the dealership to make sure the deal was still on and Jason left work early that day. He was not about to deal with anyone else there so we waited. I called the dealership the next day and wanted to let them know how unhappy and un-professional the situation was handled. I spoke with a manager named Terry and he was the most pleasant and professional manager that I ever spoke to in my life. He addressed all my concerns and said we should have never left the lot without my car being fixed. He wanted me to speak with another manager named Joe and he was the service manager. I spoke with Joe and became more furious than I already was if that is even possible. He basically insisted that we were wrong and they just stopped working out of the blue. After talking with him and arguing back and forth he did offer for me to bring my car into the dealership but at this point I told him I would not be returning to this dealership ever again and I will take my business somewhere else. I do not want to give my business and hard earned money to a dealership that does not stand by what they preach and that is number one in customer satisfaction, at least that is what they tell you when you are put on hold. All in all, my husband popped the hood of my car to there find exactly what he thought the wipers pulled off the linkage by weight or obstruction. I needed to express my feelings with hopes that this never happens to another customer at this dealership. The only person I will thank is Terry for his kind and professional words and in my opinion is the only manager that knows how to be professional and handle a situation. I truly hope that Mike Anderson himself evaluates all the employees he has working for him and representing his name. Thank you for your time.Thank you for taking the time to write this review. We're disappointed to hear about your negative experience. Still, we appreciate you bringing this matter to our attention. The situation that described is not reflective of our staff. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our general manager would like to speak with you at (773) 465-2000 to discuss ways to improve your dealings with us moving forward. We hope to hear from you soon.
WORST CUSTOMER SERVICE EVER
by Alyssaaaa on 04/11/2016This is the worst place to go get your car serviced! My appointment was at 11:30 and they told me the car would be done by 1! I have gone to castle Chevy north before and had awesome service! NEVER scheduling my appointments here ever… again!Alyssa, We appreciate the time you spent talking with us on the phone about this matter. We are always concerned when we have not met our clients expectations. Your feedback has allowed us to work with our team to ensure your concerns are addressed. Thank you Alyssa-We appreciate your business!!
Hi Alyssaaaa. So sorry to hear about your bad experience. I would like to rectify the situation. Please email your contact information to shanna.chester@mikeandersonchevy.com. I will have a manager reach out to you. Again, sorry for the inconvenience.
great service
by theresa2547 on 02/18/2016updated 03/02/2016ok services courteous friendly knowledgeable understandingThereasa,Thank you for your feedback and your continued business! We look forward to providing you with friendly, fast and knowledgeable service at all your future visits with us as well!
damaged, did not need to happen...
by ellie31037 on 02/25/2016Came in for Program, ECM,. could not do it, but instead DAMAGED MY FOG SWITCH, TOOL MARKS ON IT,. My day time running lights DO NOT WORK,. Will be contacting the Service Manage to have these Turned back on. I also notice a leg tag was… broken form inside of my dash cover. I will be calling the service manager. as soon as I replace my fog switch, called GM and order the Fog light switch should be in a couple of days, I install the new switch and call the Service Manager and have my DRL turned back on,. My truck came with this enabling me to turn on or off.. I have all my paperwork for this truck I am the original owner..Hello Ellie, we thank you for bringing this matter to our attention. Please reach out directly to Guy Cesario, our General Manager, at 773-465-2000. We would be interested in speaking with in detail about your latest servicing so we can investigate this matter further and work with you on rectifying these issues to your satisfaction.
Hi ellie31037. Sorry to hear about your experience. I would like to assist you and make this situation right. Please email your contact information to shanna.chester@mikeandersonchevy.com. I will forward your concerns to management. Again, sorry for the inconvenience.
Fantastic Experience
by DaveKloak on 02/10/2016I really enjoyed working with the Mike Anderson Team. They were friendly, helpful and resourceful. I got a good deal for me used car too. I can't recommend the highly enough.Dave, thank you for taking the time to leave us this feedback! We're glad to hear that our team took such wonderful care of you - we're always here to provide exceptional customer service with and a great deal on our vehicles. We hope you'll consider us again in the future!
Chevrolet Suburban
Chevrolet Equinox
Chevrolet Tahoe
Thank you for your wonderful feedback! We appreciate you taking the time to share your experience with us at Mike Anderson Chevrolet of Chicago. It's great to hear that you found our service smooth and efficient, especially during a serious warranty issue. We're proud of our team members like Dave and Mika and will certainly pass on your kind words to them. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to seeing you again! Sincerely, Frank Segarra, Fixed Operations Manager
by Mike Anderson Chevrolet of Chicago on 02/28/2025