Western Avenue Nissan
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Customer Reviews of Western Avenue Nissan
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Melvin Ealey is a LIFESAVER
by T Wilson on 10/13/2023
I’m blessed to have had Melvin Ealey guide me through my entire car buying experience— without a doubt, he’s one of a kind!! First and foremost, as soon as I entered into the dealership, his personality alone sealed the deal. Customer… service satisfaction for him is astronomical!! He treats you like family, which many salespeople lack in ability to do. From beginning to end, we shared laughter and knowledge, which made the car buying process easier and more comfortable. He went the extra EXTRA mile to be able to work with my credit and my down payment. Clearly, sales is his expertise, and I am happy to have given him the opportunity to lead.
THANK YOU MELVIN!!!
32 reviews
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Melvin Ealey is a LIFESAVER
by T Wilson on 10/13/2023I’m blessed to have had Melvin Ealey guide me through my entire car buying experience— without a doubt, he’s one of a kind!! First and foremost, as soon as I entered into the dealership, his personality alone sealed the deal. Customer… service satisfaction for him is astronomical!! He treats you like family, which many salespeople lack in ability to do. From beginning to end, we shared laughter and knowledge, which made the car buying process easier and more comfortable. He went the extra EXTRA mile to be able to work with my credit and my down payment. Clearly, sales is his expertise, and I am happy to have given him the opportunity to lead. THANK YOU MELVIN!!![non-permissible content removed]!!! BAIT AMD SWITCH
by Amanda on 06/19/2022This dealership seems to be the king of bait and switch. They FALSELY list cars that should be at a salvage yard for parts. They lie say they have them, and they may but they do not run. If you call to get an honest answer about the… unbelievably low prices on these older, used cars forget it. Nott line is if you are going there to buy a fairly new car it may be ok, they will be like every run of the mill car dealership If you are going with the I tent to see the older model cars that cost around 1200.00 or below be warned it's a scam.False Car Ads
by Jane Doe on 05/19/2022Saw a car on the website. Requested information and Linda Perez called and Confirmed that price was correct and vehicle was available. We set up appt to drive over 1 hr to be met with another rep that told us the car was sold. We said when… did it get sold if we spoke to someone 1hr ago..and Linda confirmed it was still in shock. When asked Charisma I believe was her name said she didn't recall when it got sold but it wasn't there..we check online and it still listed. Wow. What a waste of time. Really using fake ads to bring ppl in. Don't waste your time.Waste of time
by Cassandra on 03/03/2022Drove over an hour to view a vehicle that I was told was available to be test driven, just to find out there is a major transmission issue and the vehicle couldn’t go more than 25mph. This was not included anywhere in the ad or in my… conversation with the dealer prior to driving that far.Don't Waste Your Time Going to Western Ave Nissan
by Crystal R on 10/05/2021I wouldn't buy a bicycle from this dealer. Linda Perez with Western Ave Nissan called me less than 5 minutes after submitting an inquiry on a 2019 Lexus RX 450H. We set up an appointment the next day at 11am. I was sent a couple of emails… and a text message confirming my appointment which I replied to all. I was called early the morning of my appointment and confirmed I would be there. I get there was asked for my info by Joe the salesman. Waited 10 minutes, he comes back to the desk and say "the car you want isn't here. My General Manager driving it. If you want i can go pick it up." Then I was told that it wasn't bad business to set an appointment with a customer to buy a vehicle and it not be there. As much as they texted, emailed and called me, the vehicle should've been parked in front of the dealership's front door waiting on me to get there! I left. Then 2 hrs later Laura called asking me if I planned on making my appointment. F.U.M.?!?! My father told me not to buy ANYTHING off of Western. Now I understand why. Don't waste your time going here!**BEWARE** Consider Other Nissan Outlets Before Western Avenue Nissan
by LAdams on 02/05/2020I recently traded in my 2005 Xterra for a brand new 2019 Nissan Rogue Sport at Western Avenue Nissan (Chicago, IL), and have experienced a defect with the foam padding underneath the upper portion of the driver-side door which will not… expand back out after I placed my arm/elbow against the panel while driving - which is something that I've done for decades in my own personal vehicles, as well as car rentals (SUV and sedans) with no issue or resultant permanent indentation. Nevertheless, I should state that my arm was placed, not forcibly jammed or poked into the panel. I took the vehicle back to the Western Avenue Sales Department, who then transferred me to Service - where I was informed that there was nothing that they could do, and that I should just "cover it up.....somehow." With what, a band-aid?! I then returned to the sales center and was directed to call the Nissan Customer center who concluded that my issue was not a manufacturer defect, so there is no defect - which is ABSOLUTE RUBBISH! I purchased plenty of items in my life that had a defect, but was not a common defect of the product itself. A defect is a defect. Nevertheless, this tells me that Nissan is not willing to stand by the quality of their product - and has left me no recourse but to file three separate complaints with the Better Business Bureau, IL Consumer Complaint Office & The Federal Trade Commission - in addition to offering my words to any and all forums as a Western Avenue Nissan buyer beware........and therapy. Needless to say, I am aware that many Nissan owners have not had the same experience as me, and that the experience of many future Nissan "hopefuls" will be contrary to mine - and I'm glad. But, I sincerely hope you do not find yourself burdened with an uncommon issue, as there is a good chance that Western Avenue Nissan will not support you or their product. Once happy, now extremely frustrated Nissan owner. L. Adams1st tine and won't be the last time
by Dburks73 on 09/24/2019Got a 2019 Maxima my salesman Roy Thompson was the best not pushy or overly aggressive that's a quick way to get me to walk out the door. Process was relatively quick we were in and out in about 1hr. Will def buy again from him.Very good custumer service
by Charles on 09/24/2019I came in an Devinici Moore put me in a great car. Thanks. Western ave NissanVery happy
by Jon506 on 09/24/2019I went in to western avenue Nissan looking for a new car stuck between the Altima and the maxima Oscar helped me I got to test drive both and ended up going with the maxima Oscar was very polite and respectful couldn’t be happier with his… service"Outstanding Service "
by Jose_Quezada on 08/25/2019Jose Quezada was an excellent salesman, friendly and very professional !!! He was patient, listened to what we wanted and answered all of our questions... This is the second time we come to this place We had a Great time purchasing our two… brand new vehicles (Nissan Altima SR and NissanMurano). We are very pleased we took our business to Western Avenue Nissan They are professional, respectful, knowledgeable, and helpful. They do not pressure customers and work hard to set up a purchase that works well for the customer's budget... Definitely worth a visit if you are in the market for a new car. Don't forget to ask for Jose Quezada !!! ☆ ☆ ☆ ☆ ☆AVOID LIKE THE PLAGUE
by AVOID on 04/02/2019I just bought a car there. After leaving the dealership at closing - the salesman and I neglected to notice the gash on the passenger side under door. I spoke with the manager John the minute I saw it. He said to bring the car in to… discuss. In the meantime, paperwork showed they didn't put the down payment on the financing. After a full day of work I went to speak with John, he was the rudest man I ever dealt with in my life! He compared this dealership with CarMax - no price negation take car or leave it. He also went as far as bringing out a piece of paper to show they only made a hundred dollars on this sale and he loudly said he also had to pay the salesman 200 for selling the car (unprofessional and tacky). This was very loud verbal abuse in the center of the showroom which was filled with people. In the meantime, the finance manger came out of his office with two pieces of paper and a pen to sign the new contract with my down payment and trade in on it. I guess I was supposed to sign this on top of a show room car. John said he would not even give a bolt to hold the trim on. I also left this dealership with an empty gas tank and foul flood odor in the car which was supposed to be "detailed".This place is void of integrity, no class and should not work with the public. My referral is go to a Real CarMax and AVOID THIS PLACE LIKE THE PLAGUE!!!Great folks to do business with❣️
by O on 01/15/2019updated 01/22/2019I highly recommend Nissan on Western... I brought my daughter in to purchase a vehicle and our sales person James Bogan was Phenomenal. He was very hospitable & courteous from start. The process from start to finish was very efficient time… wise and we felt well informed about our credit worthiness & the sales process. I will seek to make all my purchases thru James Bogan... (JB) as we affectionately call him. I will also recommend everyone I know to him and Nissan on Western...Amazing Service (Brenda Watts)
by NickS42 on 01/16/2019I was only coming into the dealership through a recommendation to meet a woman named Brenda. I am moving across country and wanted to check out my options, as far as a reliable vehicle, to make that commute. Brenda was inviting and… charismatic. She listened to my needs and gave info pertaining to my exact needs and wants. She made me laugh and even suggested places to socialize once I've moved to my new city. Wow! I have never felt more comfortable with a car salesperson than I did this day. Western Avenue Nissan, you guys made the right the right choice for bringing Ms. Watts on the team. She will definitely attract more business to that dealership!S. Momoh
by autumnmuse80 on 01/14/2019Although at the time I was unable to purchase my car, Ms. Momoh made me feel very relaxed and comfortable. When I return, I will request her services. She is very knowledgeable and I trust her, which is not easy in this industry.Excellent Salesman and experience
by Mike on 01/13/2019I had an amazing experience buying my first car. The salesman Joe was very helpful and made it his upmost duty to make sure that i was taken care of. He seemed pretty knowledgeable about cars, and provided me with great information on my… new Nissan. I would recommend going to Western Ave Nissan for a great experience.They just want your money......
by Roman on 09/12/2018Do not buy anything from those people !!! We bought a car from them 3 months ago, paid over 20K cash and still waiting for the title to be sent to us. Called numerous times, left lots of messages, nobody can give us any information what is… going on. Tried to call them today again, got 3 phone calls back from sales people and was offered to buy this car again and told it is still available for sale ....!!! Very bad customer service, they only call you when they want to sell you something, after that you are on your own.....Damian was awesome!!!
by Simone on 08/26/2018Damian was absolutely awesome. He made sure we were well taken cared of. He made sure we got the best deal possible. I really appreciate all his help and hard work.Integrity
by PIARTECH on 08/28/2018I recently perchased a vehicle from Western Ave Nissan! Im still in the excitement phase with my car! Mr. Rosario was very honest and had deep knowledge. I only met him that one day but I could tell he is a person with great ethics. I… will be sure to return here for services and or another purchase!Thanks for my nissian Vince was great service was great i definitely will b
by Jdavis on 01/29/2018I want to thank Nissan for my new car Vincent was really great..the best service ive had in years from a dealership I will definitely be back again when it's time to trade or just buy another caramazing expirence and very happy
by JOYYYY23 on 03/31/2016updated 04/06/2016My Experience at Western Avenue Nissan was amazing!! Great staff especially Jose Lopez who actually helped us with the purchase of our brand new Maxima. He was very Big help and not pushy like other sales men that just want to get a sell.… He was very great at providing information and listen to what we were looking for in a car. I recommend him and Western Nissan to everyone Hope your Experience is as great as ours was.customer service
by kwalker639 on 03/25/2016updated 04/05/2016I had to comment on the amazing experience i had with Ms. Watts. For years I've been driving a Ford, so i decided to go outside the box and look into purchasing a Nissan. Ms. Watts was able to navigate me through the benefits of driving a… Maximum. Her knowledge was breathe taking to hear a woman educate me on this vehicle!
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