Customer Reviews of INFINITI of Clarendon Hills
Review type:
Great experience
Great experience
by MGB on 10/23/2024Thank you Infiniti of Clarendon Hills, Eddy, Joe, and Jacob for a great experience buying a new car. Knowledgeable and efficient. Thank youThank you for your kind review, MGB! We’re delighted to hear that Eddy, Joe, and Jacob provided you with a knowledgeable and efficient experience during your car purchase. At Infiniti of Clarendon Hills, we aim to make every visit seamless and enjoyable. Congratulations on your new car, and thank you for recommending us! Best, Customer Experience Manager
Great Experience
by Lori C on 09/09/2024Infiniti of Clarendon Hills can’t be outdone!! Professional, great experience from the moment you walk in the door. Team is willing to work with you and gets the deal done. Special thanks to Alex Garcia!! If your looking for new, used or a… trade in Infiniti of CH is great!!Thank you, Lori! We're thrilled to hear you had a great experience with us. Alex Garcia and the rest of the team appreciate your kind words. We're here to help with any new, used, or trade-in needs you might have. Looking forward to serving you again
Great services and nice price
by Raphael on 07/11/2024I bought a 2021 BMW X3 here. The sales manager Jeremy and sales consultant Bill is really helpful during the whole process. They also provide a certification of the vehicle to extend the warranty for 6 months/6000 miles.Thank you for the great review, Raphael! We’re delighted to hear that Jeremy and Bill provided you with helpful and friendly service. We’re glad you’re happy with your BMW X3 and the extended warranty. Thanks for recommending us, and we look forward to assisting you again!
QX50 Essential 2021
by Nader T on 06/21/2024The dealership team were very good and easy to deal with them especially the salesman Mr. John Mekhiel, he was very knowable and honest.Thank you for the positive review, Nader! We’re glad to hear that John Mekhiel and our team made your experience smooth and trustworthy. Your feedback means a lot to us, and we appreciate your recommendation. If you need anything else, feel free to reach out!
Good listening
by JAW on 03/03/2024Very friendlyThank you for sharing your experience, Frederick! We're delighted to hear that you had a great service and found our staff to be friendly at INFINITI of Clarendon Hills. Providing excellent customer service is our top priority, and we appreciate your positive feedback. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
Great car buying experience
by JW on 03/02/2024Lisa and Andreas make a great team. Great and thorough customer service.Thank you for your feedback, JW! We're delighted to hear that Lisa and Andreas provided you with attentive, informative, and helpful service throughout your car buying experience. We strive to ensure transparency and a smooth process for all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again!
Best Honda cr-v
by Sarah Scasny on 03/01/2024This dealership is efficient, family friendly, and trustworthy. It’s hard to find trustworthiness these days, but Infiniti gave me the best car for my family. Looking forward to future vehicles for our family through this dealership!Hi Sarah Scasny, thank you for taking the time to leave a review for us at INFINITI Of Clarendon Hills. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great service, but long wait
by Starship Anasazi on 02/29/2024Overall I had a very positive experience with everyone at Infiniti of CH. It was was more or less a situation beyond their control. We arrived at closing, and they were kind enough to wait for us. They easily dealt with a series of issues… with my trade in and lack of some needed paperwork (I came in from out of state and was unaware of the required stuff). The only thing that prevents me from giving five stars is that there was a customer before me who simply stalled the financing process. We were at the dealership for nearly three hours, largely because the finance department couldn't process our paperwork due to the couple ahead of us who couldn't make up their mind. I know it wasn't the dealership's fault, but it would have been nice if they had simply told the other couple that they needed to get us processed (which would have taken 15-20 minutes) while the couple discussed things and made their decision. I have been in similar situations in a variety of business settings where similar situations are handled in that way. I probably wouldn't have really cared if I was alone, but I had a two hour drive back home with my wife and little girl who were both very tired and hungry from a long drive down for what should have take about an hour to an hour and a half. To his credit, Jake made my daughter laugh and did his best to move us through once we actually made it into his office. None of the issue was his doing, it was dealership protocol- I would kindly suggest they revisit what procedure is under these circumstances. My rating is not on the individuals I dealt with, rather the dealership and its policies. I would consider the trek down to get another vehicle if we found one that fit our budget and needs as the Highlander did. I don't regret my decision to work with them at all.Thank you for sharing your experience, Starship Anasazi. We appreciate your positive feedback and are glad to hear that you had a great service experience at INFINITI of Clarendon Hills. However, we apologize for the long wait you experienced, as we understand the inconvenience it caused. Your feedback regarding the handling of such situations is valuable, and we will certainly review our procedures to ensure smoother processes in the future. We're delighted that Jake could bring some joy to your daughter during the wait. If you have any further concerns or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Great car buying experience!
by Carmela on 02/29/2024Dre did an amazing job helping us buy our new car! He was incredibly helpful, quick to answer our questions, and always available through the entire process. He made what is, typically, a stressful process, an easy and quick one! I would… highly recommend working with Dre to get your new car!Thank you, Carmela, for sharing your positive experience! It's great to hear that Dre provided you with excellent assistance during your car buying process. It sounds like he made the experience stress-free and efficient for you, which is fantastic. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation, and we're thrilled that you had a great car buying experience with us!
Great Sales Experience
by Laura on 02/28/2024I'm working with Lisa Krop to trade in two vehicles and purchase one. She is knowledgeable, patient and very diligent. I greatly appreciate her taking the time to explain all my options thoroughly. I will definitely share with my friends… and family!Thank you for sharing your experience, Laura! We're thrilled to hear that Lisa Krop provided you with a great sales experience. It's fantastic to know that she was knowledgeable, patient, and diligent throughout the process. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your recommendation and look forward to assisting you further with your trade-in and purchase.
Re-Lease
by Ksmeltz on 02/24/2024Lisa was very helpful and knowledgeable; not pushy at all. Jake and Joe were also great to work with.Thank you for sharing your experience! We're delighted to hear that Lisa, Jake, and Joe provided you with excellent service during your re-lease process. Our team aims to be helpful and knowledgeable without being pushy, and we're glad they met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation!
Best car buying experience ever!
by Ron bells on 11/11/2023Excellent customer service and knowledgeable sales team! The best around.🌟 Hi Ron, Thank you for your fantastic 5-star review! We're thrilled to hear that you had the best car buying experience ever with us at INFINITI of Clarendon Hills. Our team's commitment to excellent customer service and knowledge is something we take great pride in, and it's wonderful to know that we lived up to your expectations. Your recommendation means a lot to us, and we're grateful for your support. We look forward to continuing to provide you with top-notch service in the future. Warm regards, INFINITI-CH Team
Stand Out Staff!
by Marisa on 10/18/2023Lisa is so professional and a dream to be around! Her knowledge and personality are exactly what's needed to make the car buying experience so enjoyable! A truly great dealership. #Peter #Joe #Joe #AndreasThank you, Marisa, for your 5-star review! We're thrilled to hear that you had an amazing experience with our team, especially Lisa. Your kind words mean a lot to us, and we're committed to providing top-notch service. We appreciate your recommendation and hope to assist you with your future car needs. #Peter #Joe #Joe #Andreas also send their thanks!
Friendly and Informative
by William on 08/28/2023I walked in and was greeted right away by Eddy Lindt. He was friendly, found out exactly what I was looking for and quickly allowed me to test drive both cars I was interested in. He was extremely knowledgeable about what each car had to… offer. The sales experience moved quickly and all involved made my experience a positive one from beginning to end. I never felt any pressure and left with the car I wanted.It's wonderful to hear about your positive experience at Infiniti of Clarendon Hills with Eddy. Having a knowledgeable and helpful salesperson like him can certainly make the car buying process smooth and enjoyable. If you ever decide to purchase another vehicle or need any further assistance, don't hesitate to return. Safe and happy driving in your new car!
Best Service Ever
by Edie on 08/16/2023Lisa walked us thru every step speedily great serviceHello Edie, Thank you for your 5-star review! We're delighted to hear about your fantastic experience with Lisa. It's wonderful to know that she provided you with attentive and speedy service, guiding you through every step. We greatly appreciate your recommendation and your kind words. Should you have any further questions or need assistance, feel free to reach out. We're here to help and provide the best service possible. Thanks again for choosing us! Best regards,
Great overall experience
by Jac on 08/02/2023I had the pleasure of working with Jeremy Rendon to purchase my car. He was personable, answered my never ending stream of questions, and helped me find exactly what I was looking for. I’d recommend him to anyone looking for someone to help… on their car buying journey.Hello Jac, Thank you for taking the time to share your positive experience! We're thrilled to hear that Jeremy Rendon provided excellent assistance during your car buying journey. If you ever need further assistance or have more questions, feel free to reach out. We're here to help with anything you might need. Best regards,
2023 QX50 Sport - for the Win!!
by Josh and Mary R on 07/30/2023We had a great experience today at Inifinti of Clarendon Hills. Our sales rep., Eddy Lindt, was very personable, knowledgeable and helpful throughout the entire process. We initially went to test drive the QX55 but fell in love the unique… features that the QX50 Sport had to offer. Additionally, Andreas Korallus (Sales Manager), was very involved and helped us make the important decision to ultimately purchase the vehicle. We are looking forward to the promised excellent service in the future. Would definitely recommend this dealership and sales rep., Eddy L.Dear Josh and Mary R, Thank you for sharing your wonderful experience with us at Infiniti of Clarendon Hills! We're thrilled to hear that you chose the 2023 QX50 Sport and that Eddy Lindt, "The Car Guy," provided excellent customer service throughout the process. We take pride in providing a seamless and enjoyable car-buying experience for our valued customers. Additionally, we're glad to know that Andreas Korallus, our Sales Manager, ensured that all the resources were available to finalize your offer. Your satisfaction is our utmost priority, and we're delighted that you couldn't be happier with the entire journey. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We truly appreciate your recommendation and look forward to serving you again in the future. Best regards, Infiniti/Clarendon Hills
Dealership review
by Annette on 07/27/2023Had a great experience with my salesman, Eddy, buying my QX50 SUV Helpful knowledgeable and gave me a great experience at the dealershipDear Annette, Thank you for sharing your outstanding experience with us at Infiniti of Clarendon Hills! We're delighted to hear that you had a great time during your new car purchase journey. It's fantastic to know that Eddy, our knowledgeable salesman, went above and beyond to understand your needs and preferences. Providing exceptional customer service is always our top priority, and we're thrilled that Eddy exceeded your expectations. Moreover, we're glad that our team could accommodate your needs by bringing the car to you for a test drive in your neighborhood. Ensuring your convenience and satisfaction is of utmost importance to us. If you have any further questions or require assistance in the future, please feel free to reach out. We sincerely appreciate your recommendation, and we hope you enjoy every moment with your new car! Best regards, Infiniti/Clarendon Hills
Staff was very professional. No pressure tactics.
by Dolo on 07/20/2023Professional, staff proud of its products; sells car on its features ; doesn’t degrade other car dealerships or carsDear Dolo, Thank you for taking the time to share your positive experience with us at Infiniti/Clarendon Hills! We are thrilled to hear that our staff provided you with a professional and pressure-free environment during your visit. Our team takes pride in offering a seamless car-buying experience that focuses on showcasing the features and benefits of our vehicles without resorting to high-pressure sales tactics. Your recommendation means a lot to us, and we're glad to know that you found our staff to be knowledgeable and proud of the products we offer. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are always here to help. Thank you once again for choosing Infiniti/Clarendon Hills, and we look forward to serving you again in the future. Best regards, Infiniti/Clarendon Hills
"Revving Up Excellence: Unveiling the Pinnacle of Automotive Ingenuity!"
by John mark on 07/20/2023My dad bought a car and I bought a car the other day and we came in to talk to the service manager since my car was pre-home. I wanted to make sure that I understood what maintenance I had coming up and what I needed to do for my car since… I only do about 12,000 miles a year on average, Tony was very nice explaining everything to me and they actually helped fix a couple things after my purchase that were quick fixes. Really happy with how this deal turned out.Dear John Mark, Thank you for sharing your wonderful experience with us at Infiniti/Clarendon Hills! We are delighted to hear that both you and your dad had a positive car-buying experience with us. Our team takes great pride in providing top-notch service and automotive expertise, and we're glad that Tony, our service manager, was able to assist you with understanding your car's maintenance needs. Ensuring that our customers have a clear understanding of their vehicles' requirements is of utmost importance to us. Moreover, we are thrilled that you are happy with the outcome of your deal and the additional assistance provided post-purchase. Our aim is to exceed expectations and make the entire process as smooth and enjoyable as possible. If there's anything else we can do for you or your family in the future, please don't hesitate to reach out. We truly value your recommendation and look forward to serving you again. Drive safely, and thank you once more for choosing Infiniti/Clarendon Hills! Best regards, Infiniti/Clarendon Hills
Service manager
by Mikey b on 07/20/2023I recently purchased a Infiniti QX 80 and went straight to Service to talk to them about how the eat your bumper to bumper unlimited mileage warranty worked and Tony was nice enough to explain the services and everything I needed to know to… make sure that my warranty was always valid. Tony is definitely a car guy.Dear Mikey B, Thank you for choosing Infiniti/Clarendon Hills for your recent purchase of the Infiniti QX 80, and congratulations on your new vehicle! We're delighted to hear that you had a positive experience with our Service department and that Tony, our Service Manager, provided you with the necessary information about your bumper-to-bumper unlimited mileage warranty. At Infiniti/Clarendon Hills, we take great pride in providing excellent service and ensuring that our customers have a clear understanding of their warranties and maintenance requirements. It's fantastic to know that Tony's expertise and assistance left a positive impression on you. As a fellow car enthusiast, Tony is always eager to share his knowledge and ensure that our customers' vehicles are well taken care of. We truly appreciate your recommendation and your trust in us for your automotive needs. Should you have any further questions or require any assistance in the future, don't hesitate to reach out to our dedicated team. Once again, congratulations on your new Infiniti QX 80, and we look forward to serving you again in the future! Best regards, Infiniti/Clarendon Hills
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Arabic
- Spanish
Thank you for your kind review, MGB! We’re delighted to hear that Eddy, Joe, and Jacob provided you with a knowledgeable and efficient experience during your car purchase. At Infiniti of Clarendon Hills, we aim to make every visit seamless and enjoyable. Congratulations on your new car, and thank you for recommending us! Best, Customer Experience Manager
by Andreas Korallus on 11/20/2024