Brilliance Honda of Crystal Lake
Customer Reviews of Brilliance Honda of Crystal Lake
Review type:
Great car buying experience
Great car buying experience
by Andrew on 04/15/2025We purchased a used Honda CRV at Brilliance Honda. They fully serviced the vehicle with fluid changes, new tires and brakes. This vehicle is for our 20 year old son, and we are confident that he will have a safe, reliable vehicle. In… addition, we were very pleased with the sales person, Evan, that we worked with to purchase the vehicle. He did an outstanding job of working through the sales process with us. We had visited several dealerships in the previous 2 weeks that were forcing paint and interior protection services at a cost of $1000-2500 dollars on top of the sale price. Brilliance did not force any additional dealer add-ons. We were very pleased and will return to this dealership in the future.Hi Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at Brilliance Honda Of Crystal Lake! We are always more than happy to assist you if anything else comes up. Take care! -Brilliance Honda of Crystal Lake
Smooth Transaction
by Kim N on 03/18/2025updated 03/27/2025I have bought quite a few cars in my life and this was the easiest, quickest, and smoothest car purchase I have ever done. Thank you so much, Evan M! You will have a return customer for life for future new car purchases!Great Customer Service!
by SC on 03/12/2025updated 03/19/2025Purchased a used vehicle from Domingo (sales) and he was very courteous and friendly. He made the process very easy and quick for us. After the purchase was complete, the next day I had some concerns with how the breaks were feeling. The… service manager reviewed them and was able to service the card immediately. I really appreciated the quick service they provided. Overall, it was a great experience! I have a different car that is a Honda, and I have been going to a different Honda dealership for service, I will be making a change on that based on this experience.Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jeff Fournier
by Michael Penkava on 02/23/2025Jeff was an incredible help for us to purchase our new car! He actually made it a pleasure to go through the buying process. I will send my friends to him for a great buying experience!!!! Mike PenkavaHi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Great first time experience
by Steve G on 01/21/2025This was our first time purchasing a Honda from Brilliance. Everyone was knowledgeable, honest and helpful.Hi Steve, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Efficient and courteous service.
by Stephen S on 01/15/2025The process of working with Brilliance Honda was very efficient and user friendly. Being organized on my part was also beneficial, before going to the dealership. The sale consultant was very helpful and courteous. Made for a pleasant… experience.Hi Stephen, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
2023 Passport
by Purchase of 2023 Passport on 12/06/2024I recently purchased a Certified 2023 Passport from Brilliance Honda. I found the staff (particularly Evan and Vince) to be friendly and professional.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Brilliance Honda Of Crystal Lake! Thank you, and have a fantastic day!
Love my new car.
by nanfodor on 11/22/2024updated 12/03/2024I recently bought a new HRV Honda from Tom O’Keefe at Brillance Auto in Crystal Lake. I was treated well with courtesy and respect. The whole staff from Tom in sales to Vince in finance were so helpful.Hello Nanfodor, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very satisfied
by Wasim Karam on 11/01/2024Brett did everthing to make my purchase easy and worry freeHello Wasim, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
overall good experience
by NicoleT on 10/17/2024updated 10/24/2024The salesman was very friendly and sociable. They did not try to talk me into a new car and gladly showed me the used car I went to see. The trade in was valued fairly and we made a deal quickly. The wait to see finance was a bit long but… that isn't uncommon especially on a sunny Saturday afternoon.Hi Nicolet, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Honda CR-V Hybrid Sport Touring Purchase
by Ken Massett on 10/11/2024I recently purchased a brand new Honda CR-V Hybrid Sport Touring from Brilliance Honda of Crystal Lake, and I couldn't be happier with the experience! From start to finish, everything was smooth, efficient, and professional. I had the… pleasure of working with Jeff Fournier, who was absolutely fantastic. He was incredibly knowledgeable, patient, and really took the time to help me choose the perfect vehicle that fit my needs. The dealership offered me a very fair price on both the new CR-V Hybrid and my trade-in. The entire process was quick and stress-free, which was such a relief. Jeff and the team made sure I was comfortable with everything, and I drove away feeling like I made a fantastic decision. If you're in the market for a new vehicle, I highly recommend this dealership and working with Jeff. You won't be disappointed!Hi Ken, thank you for your kind review; we are happy to pass along your comments to the team here at Brilliance Honda Of Crystal Lake! Thanks again for the recommendation, and have an amazing day!
Best car buying experience EVER
by Ruth B on 10/09/2024Matt Darwitt is the best ever. I was 50 miles from Brilliance Honda, on a Saturday, when I started my car and it said, “Power Steering Fluid Low”. I called Brilliance because they have serviced my Hondas for the last fifteen years. Service… was busy, so I asked for sales. Matt took my called, he listened to my sob story and offered several possible ways he could get my car and I to the showroom. When I arrived, Matt had five cars selected for me to lease or buy, with all the facts and figures for me to review. He patiently explained the pros and cons of each scenario. After making my decision, talking to Vince who did all the paperwork, Matt somehow got my car to my new car, brought a box for me to put everything from my old car that I wanted to keep. AND he paired my phone before I left!!Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Brilliance is Great
by David Cesario on 09/25/2024updated 10/02/2024This is my 12th vehicle from Brilliance and as always, they always come thru for their customers. Anthony, my salesman was great as always. Highly recommend buying from Brilliance.David, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!
Tommy Keefe
by Joey on 08/14/2024I couldn’t say enough to describe how wonderful of a car buying experience Tommy gave me and my wife. We bought our first vehicle together, a Honda Pilot. Tommy was kind, caring and easy going. We never felt pressure to make a rash… decision. Tommy was very helpful throughout the process and gave us a great car buying experience.Joey, we're glad you had such a wonderful experience with us and sales associate Tommy! Reviews like this keep our team motivated. If you ever need anything else, feel free to give us or Tommy a call. Until then, take care and drive safe! Kelly Keefe Brilliance Honda of Crystal Lake
New ‘25 CRV
by Darren Spear on 07/30/2024Jay Hawkins has always been a great help at Brilliance Honda. Much appreciated.Hi Darren Spear, thank you for taking the time to leave a review for us at Brilliance Honda Of Crystal Lake. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for the great review! Kelly Keefe Brilliance Honda of Crystal Lake
Great Job Evan
by Crystal Lake on 05/22/2024My wife and I worked with Evan over a 2 week period abd visited the dealer 3 times Evan answered all of our questions and even responded on his day off. Evan did a great job and went above and beyond to help us. We also had positive… experiences with Warren the Sales manager and Dan in finance. thanks to everyone involved with the purchase of the CRV Hybrid Touring Great Job EvanFound Brillance Honda after different, bad dealership
by Dominic on 05/22/2024My son has been looking for a car for the past 2 months. We recently visited a Honda dealer in Gurnee, IL. Worse experience ever, how can a dealership still sell a car over MSRP? My son found a new Honda Civic SI he liked and spoke with… a nice female sales person at this Gurnee dealership. My son and I did see a $1,500 mark up for some kind of paint protection and a $2,000 "market adjustment" on the window sticker. I thought this was just a sales pitch and they would take it off, selling it at MSRP. Nope. After speaking with the sale person and the Manager Pete, they would not give up the $2,000 markup. They did drop the $1,500 paint protection cost but not the markup. They wouldn't even drop the mark up by $1,000 so he left. They said the SI is a rare car so they can charge a markup. I will NOT recommend a Honda dealership in Gurnee, IL. Go to Crystal Lake! We called Brilliance Honda and they sold us the same car for MSRP, no markup and no hidden fees!! Thank you Brilliance and thank you Eva.Beyond outstanding
by Mary Jo Elisco on 05/17/2024Worked with Schaumburg Honda in the past; what a HUGE difference. My son worked with my salesman Robert over the phone who set up the deal. When I arrived everything that was agreed upon was correct. Service, attitude, friendliness and… integrity, I give them all an A+. Definitely recommend my salesman and this dealership to anyone looking for a Honda. Will see them in 3 years when the lease is up. Thanks Brillance Honda!Best Salesman Robert. C
by Jesus Mireles on 04/30/2024This is my second time buying from Brilliance Honda, both times I have met with Robert and I must say my experience with him has been absolutely amazing. He is not that person that is forcing you to make a decision quick, he explains… everything very clear so that I I as the buyer know what I am getting and paying for my vehicle of choice. My experience with him has been so good that I even brought in my 2 sisters to also come buy a car from him and still a great experience with Robert. Not to mention sales manager Warren and Vince from finance great people to meet and work because they ensure that you are happy with what you are getting. Not a single complaint all good and positive experiences here at Brilliance Honda. I highly recommend that you come here and buy from them and be sure to ask for Robert, he is a great person to work with.Fourth new Honda from Brilliance
by Jim and Jeannine on 04/30/2024We had Sam Sobin as our salesman, he was very polite and was Honda wise. He had the info we needed to know and explained it well for us senior folks. Thanks you SamHelpful Salesman
by Mike on 04/25/2024Jeff Fournier was a knowledgeable, professional, and friendly salesman!
Hi Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at Brilliance Honda Of Crystal Lake! We are always more than happy to assist you if anything else comes up. Take care! -Brilliance Honda of Crystal Lake
by Peter Joyson on 04/16/2025