Brilliance Honda of Crystal Lake
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Customer Reviews of Brilliance Honda of Crystal Lake
Review type:
Great car buying experience
by Andrew on 04/15/2025
We purchased a used Honda CRV at Brilliance Honda. They fully serviced the vehicle with fluid changes, new tires and brakes. This vehicle is for our 20 year old son, and we are confident that he will have a safe, reliable vehicle. In… addition, we were very pleased with the sales person, Evan, that we worked with to purchase the vehicle. He did an outstanding job of working through the sales process with us. We had visited several dealerships in the previous 2 weeks that were forcing paint and interior protection services at a cost of $1000-2500 dollars on top of the sale price. Brilliance did not force any additional dealer add-ons. We were very pleased and will return to this dealership in the future.
254 reviews
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Purchase of 2012 Honda Accord
by TrishaG1975 on 08/31/2015updated 10/27/2015Gary was my sales person and he was very nice and helpful not too pushy and willing to work with me and respecting my tight budget due to being a single mom. The dealership did a great job making my used car look brand new!ALWAYS AWESOME!
by Lynnettemk on 08/31/2015updated 10/27/2015I love the service department at Brilliance Honda. Joe is the service manager I deal with and he always has taken great care of me since I bought my Honda Pilot there. I have been dealing with Joe in service for 8 years and he has been… nothing but professional, polite and very helpful in making service suggestions that will help me not have problems in the future. I have over 160,000 miles on my 2007 pilot and have had no problems with it. I personally request Joe when I am there because he is just awesome!Seamless
by designchick on 10/22/2015We called ahead for the car we wanted and received all the necessary information to make a decision. When we arrived at the appointed time the car and paperwork was ready for us exactly as we had discussed. Jeremy took great care of us.… It couldn't have been better. Thanks so much. I love my new Accord.Rick is the man
by Krausemast on 08/31/2015updated 10/23/2015Great dealership. Rick Miller exemplifies all that is American IntegrityGreat experience
by keithhaugen on 10/15/2015I was surprised at how quickly I was able to get in and out of the dealership with my car. The salesman was efficient and informative, and the finance person was ready to go with everything and even a couple of informational typos were… quickly fixed with no problem.Buying a Used Car
by katiwis on 10/07/2015Brilliance Honda of Crystal Lake we a great car dealership to work with. They gave me a great offer for my trade-in and a great price on the car I purchased. I appreciated that I didn't have to play the typical car buying game and was able… to walk out the same day with the car I wanted.great service again!
by flymom37 on 09/02/2015I know I am getting the best care for my car and being safe on the road is a priority of mine.new car purchase
by chloe1234 on 09/01/2015evon a great sales person very knowledgeable and more than willing to help us get a good deal GLAD I SHOPPED AT BRILLIANCEHappy Customer
by ilovehonda65 on 08/29/2015I was very happy with the dealership from the moment I walked in, until the end of the sale. Everyone was very helpful and friendly, especially our salesman. I would definitely recommend this dealership to my friends and family.Fifth car
by CivicEX2015 on 08/20/2015Bought my 5th Honda from brilliance. Excellent transaction.Customer service
by Sharonandtim on 08/15/2015We were very happy with our buying experience. Patrick was able to answer all of our questions, and provided a no-pressure, respectful approach when handling our sale. This is the reason why we have purchased 4 vehicles with this… dealership, and will continue to do business with them in the future. Good job, Brilliance and Patrick!Excellent Experience
by ComputerGeek2 on 07/28/2015Brilliance Honda provided the best car buying experience I've ever had. The entire process went very smoothly from start to finish, and I got a great deal.Great Experience
by KimBozzetti on 06/07/2015updated 06/22/2015I had a great experience here! Everyone was very attentive when choosing a car. They let me take as long I needed to pick the car that best suited me. The whole process went very smoothly and I would recommend coming here.Great Service Great People
by SHayat786 on 06/03/2015I have been going to Brilliance Honda for the past 6 years and not a single day I felt that they didn't perform well. They take a very good care of my car in time and extremely competative pricing in Chicago Land Area. That is why I have… been going back to them again and again and refer all my family and friends to this amazing dealer.Happy
by eppers1 on 11/15/2010My friend recently purchased a car from this dealer, so i went to the same salesperson that she had. Ryan was really great and funny. Drove the accord civic and fit, decided to go with the civic. I could not beat the deal anywhere. I… already done my shopping online, so i already knew what the best deal was. They matched my best deal but threw in a automatic starter. A+ for that. ThanksPositive new car buying experience
by adrienneedge on 08/31/2010Sales consultant Darrell Herbert was friendly, courteous and informative from the moment I stepped in the showroom. He was extremely knowledgeable and thoroughly explained details and answered all my questions about my car. He was very… personable and we were impressed with his honesty. We were treated with the utmost respect and felt no unwanted pressure. Darrell worked very hard to give us the best experience possible. We love our new Pilot! Thank you Darrell!looking for used
by drillbrain on 08/30/2010Well run both sales and service departments. Salesman Darrell Herbart was knowledgeable and showed my wife and I just what we were looking for in used cars. Service department seemed excellent ,Iam very pleased with the first honda's… [two] I have ever owned.jeffsbaby
by jeffbabys on 08/26/2010My Family and I reside on the South Side of Chicago. We were in need of a reliable, low priced used car. My husbands co-worker gave us the business card of Darrell and told us to call. I didnt really want to drive all the way to Crystal… Lake but when I Called and talked to the salesman, Darrell, I was assured that the trip would be worth it and the vehicle would be a good, reliable vehicle. We were impressed with how we were shown how Brilliance Honda had serviced the car that we were interested in. They had replaced brakes and tires and most of all, EVERYTHING ON THE CAR WORKED. Eventhough we purchased a 2004, the car was like Brand New. The drive was long but the trip was well worth it. Our salesman darrell and his manager warren really treated us with respect and did everything they could to put us in a affordable car. I have purchased alot of cars at dealers but Brilliance was the best that I have ever delt with. From the beginning of the phone call to darrell to the very end, Everything was GREAT! A big Thank you to Darrell for being so humble and to Warren. Brilliance is our dealership for life and I will make sure that my family and friends come to this dealership. I wish other dealers were as nice and kind as this oneGreat buying experience
by melialli on 08/26/2010I just purchased my first used car from a dealership. My sales consultant, Darrell Herbert, made the whole process very easy. He was extremely knowledgeable about the Honda Pilot I bought. I never felt pressured to buy a car; I just… always felt that Darrell was working with me to find the best car that met my needs.Best dealership around
by svtpunkhed on 08/25/2010I'm a United States Marine and I recently purchased 2 vehicles from Brilliance Honda (Civic, Fit). It was the best experiance that I have ever had. They showed me the up-most respect and patience that anyone could ask for. My sales… consaltant Darrell Herbert was very knowledgable and patient with me. He walked me through each vehicle that I was interested in showing me every feature that was available to me at a price that I was looking to stay within. I told Darrell that my main concern was safety. He explained to me that safety was paramont with Honda vehicles with 5 plus star ratings. Due to the excellant customer service and satisfaction I will never purchase another vehicle anywhere else. I'm a Honda owner for life. I'm going to refer all my friends and family to Brialliance Honda and Darrell Herbert. I know that they will be treated right and will not have to fear being ripped off or taken advantage of. Thank you Brilliance Honda and Darrell. I couldn't be happier and I will see you soon for my oil changes and routine maintenance.Great Experience @ Brilliance Honda
by em333 on 08/19/2010I had an amazing experience at Brilliance Honda when purchasing my car. I am a college student, and at first was uneasy about making the purchase, but the sales representatives were very friendly and made the proccess a lot less stressful.… I was helped by a gentleman named Daryl. He walked me through everything and sent me on my way a satisfied customer! I would definitely recommend Brilliance Honda to my friends and family!!!!
About our dealership
Hi Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at Brilliance Honda Of Crystal Lake! We are always more than happy to assist you if anything else comes up. Take care! -Brilliance Honda of Crystal Lake
by Peter Joyson on 04/16/2025