Brilliance Honda of Crystal Lake
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Customer Reviews of Brilliance Honda of Crystal Lake
Review type:
Great car buying experience
by Andrew on 04/15/2025
We purchased a used Honda CRV at Brilliance Honda. They fully serviced the vehicle with fluid changes, new tires and brakes. This vehicle is for our 20 year old son, and we are confident that he will have a safe, reliable vehicle. In… addition, we were very pleased with the sales person, Evan, that we worked with to purchase the vehicle. He did an outstanding job of working through the sales process with us. We had visited several dealerships in the previous 2 weeks that were forcing paint and interior protection services at a cost of $1000-2500 dollars on top of the sale price. Brilliance did not force any additional dealer add-ons. We were very pleased and will return to this dealership in the future.
254 reviews
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Great Experience
by Bri on 04/09/2024Sales team were great and attentive. Matt Rollak was extremely helpful. There were no hidden fees and Honda financial services had great deals for new graduates.New CRV
by Christine PADJEN on 02/10/2024Very friendly. No pressure. It didn't take long.Nice staff
by Aysha Z Alo on 01/14/2024Nice staff, very helpful and amiable. Rich Wicker was awesome, very caring gentleman man. Will buy future cars from them.Stress Free!
by CatCar on 11/02/2023Contrary to what a visit to a car dealership has traditionally been, dealing with the overall staff at Brilliance Honda was very positive. The main reason I chose to do my business at this dealership was DOMINGO SANCHEZ. This kind,… knowledgeable and professional individual was with me every step of the way up to the moment I drove my vehicle off the lot.Fourth car with Brilliance
by John C on 10/27/2023Jay our sales person was fantastic. The entire buying process was clear on no BS pricing, no hidden fees, no surprise “unremovable” dealer installed options. I did check around at other area dealers before coming back to Brilliance for… our fourth vehicle purchase. Those dealers definitely use some of these tactics like low pricing online then hit you with hidden stuff. Brilliance has the best value, quality and service and I will recommend them to all friends and family.2024 Honda CRV
by Debbie 13 on 09/23/2023Brilliance Honda is great! Answered all my questions and helped me decide on the right car for me. Eva my sales specialist was awesome….makes you feel like family.Exemplary Service
by Happy Customer on 09/19/2023This is my second time leasing a car from Honda Brilliance with Jason Watt. Everything always goes so seamlessly.Sales
by Matt Rollak on 08/09/2023Great salesman, worked and compromised really well.Lease of 2023 Honda CR-V
by William Long on 06/23/2023This was our 4th lease with Brilliance and it was the best experience yet. We worked with Rob Calhoun and he went out of his way to get us exactly what we needed.Great experience
by Margaret on 04/29/2023Just bought a brand new ‘23 Pilot. It was a very quick and easy experience. Love this location and the people who work there.Honda Pilot purchase experience
by Jerry Tabor on 04/23/2023Rob Calhoun is honest, dependable, fun, knowledgeable, and a man of true integrity. He made my purchase experience of a new Honda Pilot fun and easy, you did it AGAIN Rob and I appreciate you!You Get the Best from Brillance
by Dee Lowe on 03/08/2023Been leasing from Brilliance for over 15+ years. Great customer service & experience. Very honest & trustworthy, not high pressure sales. Service department quick & on time for my oil changes. Shout out to Jason Watt & Dan in finance on my… recent lease. This will always be my go to place.New car purchase
by Gary on 01/27/2023Everything went very smoothly and fast. Salesman was very knowledgeable about the vehicleSo happy with purchase and buying experience
by MJ Law on 11/01/2022We have recently purchased a Honda passport from Brilliance. We didn’t love it and ended up trading it in for a different car. Brilliance was awesome throughout the whole experience. Jon Nello and Megan had so much information to offer and… made the process so easy. Our salesman was Jeff and he was so helpful getting us through the whole process as well as explaining everything on our new car. Will definitely buy from them againGreat experience
by J Grimm on 10/09/2022From the start, engaging Jeff F., the buying experience couldn’t have happened more professionally and smoothlyGreat experience!
by Great on 09/27/2022Incomparable experience - from selection of the car I wanted, working with my salesman Rick Miller, to arranging the financing, and getting on the road - Brilliance made it simple!purchaser
by colleen on 08/22/2022Fantastic dealership, great peopleThank you Rick Miller of Brilliance!
by Melanie on 06/22/2022Rick, thank you for your help and making the car buying process quick and easy! Such a pleasure to meet you.Lease
by Todd Conrad on 05/21/2022Jason was great to work with. He was very informative and make it a painless and smooth process. I appreciated his casual sales approach.Great car buying experience at Brilliance Honda
by Murali Jasti on 04/19/2022I had a fantastic experience when buying a car from Brilliance Honda last week. My salesman was Hector Arroyo. He was professional, knowledgeable, and not pushy. The dealership made a very fair offer for my trade-in, much higher than… other places, and also negotiated the price of my new purchase. I was very pleased with this overall experience and would highly recommend them.New vehicle purchase
by JR on 04/10/2022Kevin and James made car buying, during challenging auto market conditions, seamless. They offered sticker price when other dealers did NOT and they kept me posted on all delivery and financing updates. Great products and great customer… service!
About our dealership
Hi Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at Brilliance Honda Of Crystal Lake! We are always more than happy to assist you if anything else comes up. Take care! -Brilliance Honda of Crystal Lake
by Peter Joyson on 04/16/2025