Customer Reviews of Packey Webb Ford
Review type:
Ms.
Ms.
by Yaniihua on 03/12/2025updated 03/19/2025Very professional my sales Associate Eric was very nice made sure I left with a vehicleWe are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
2025 Ford Maverick
by ElizabethH on 03/10/2025Had a great experience here. Gave me a great price and the process was smooth and quick.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!
New Car Purchase
by SkiDog70 on 03/06/2025My Experience at Packey Webb Ford was a Great, Professional and No-Nonsense Experience. And my Salesman Matt Horeni, was excellent as well, and was very helpful every step of the way. I Highly recommend this Dealer.We are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Very pleasant experience
by krmmaverick on 02/24/2025updated 03/03/2025I recently purchased a 2025 Ford Maverick from Packey Webb. They did not have the vehicle I wanted in stock but went out of their way to quickly find it and get it for me. Liam was very helpful throughout the process and never once did I… feel pressured to buy.Hi, we're happy you found our staff to be so supportive during your experience here at Packey Webb Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
The best Ford Ranger
by Mike on 02/24/2025Eric in sales was great. In 2024 Ford Ranger is offering the 2.7 Eco boost engine. Very impressed with the truck so I went to Packy Webb Ford and bought this truck. Eric knew everything about the truck and explained everything in detail.… The whole experience went very well.Hello Mike, we're happy you found our staff to be so supportive during your experience here at Packey Webb Ford. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Trade in
by Packey Webb on 12/03/2024Everything was very fast. Of course, I would like the car I exchanged to be valued more.. But I'm still happy.Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Fast, efficient, and thorough!
by Ann on 11/19/2024Very personable and attentive team at packey webb! They don't treat you like another number! Thanks for being quick and efficient!Ann, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Outstanding Service and Great Deals at Packey Webb Ford! Exceptional.
by Alexios on 10/21/2024updated 10/28/2024I recently had the pleasure of visiting Packey Webb Ford, and I can't recommend them highly enough! From the moment I walked in, I was greeted with a warm welcome and a genuine desire to help me find the perfect vehicle for my needs. The… staff at Packey Webb Ford truly stand outfrom other places I went to. My salesperson, Jack, took the time to listen to my preferences and budget constraints. He wasn’t pushy at all; instead, he offered valuable insights and suggestions that aligned perfectly with what I was looking for. He gave me the time I needed to compare options and answered all my questions. What impressed me the most was their transparent approach to pricing. Unlike many dealerships I've encountered, Packey Webb Ford was upfront about the costs associated with each vehicle, including potential financing options. They worked diligently to find the best deal that fit my budget, ensuring I felt comfortable every step of the way. I appreciated that they took the time to explain the financing process without any pressure. After finalizing my purchase, I was pleasantly surprised to learn about their after-sale support. Rafaela reviewed options with me to enhance my vehicle (thank you for helping me with my floor mat fiasco!) If you're in the market for a vehicle and want a trustworthy dealership that prioritizes customer satisfaction, look no further than Packey Webb Ford. They truly go above and beyond to ensure you get a great deal tailored to your needs. I drove away with my new car feeling confident and excited, and I know I'll be back for my next purchase!Alexios, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Packey Webb Ford. We do hope we can be of assistance in the future. Take care!
Great Shopping Experience!
by Nancy Klaas on 10/21/2024John Webb and Eric worked hard to get us the deal we wanted!Hi Nancy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Great Experience
by Satisfied on 10/21/2024I went to buy a car from Packey Webb and negotiated the type of car, price over the phone so the day off I was in and out of the dealership. It was the best experience I've ever had buying a car.We are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!
Packey Webb Ford
by Janet Klover on 10/07/2024I recently purchased a new vehicle from Packey Webb Ford and couldn’t be happier! From the minute I walked into the dealership I was greeted with friendly service. Our salesman Charles Franz was awesome. From the ordering in April to the… pickup in September Charles kept me posted on the progress of our 2025 Ford Explorer. He spent a lot of time getting the Ford app uploaded on my phone and making sure all the information was added so we could take advantage of all the services Ford offers. Nico was also great with explaining the financing we required. Also, Greg Webb, The man in charge, was present making sure that I was fully satisfied with my purchase and making sure our trade in was handled quickly. Thank you so much Packey WebbFord. We will be back for sure!!!Hi, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Sales Experience
by Eric on 09/16/2024updated 09/24/2024Ordered a car, negotiated price, financing guy took 5 minutes. Hassle free.Eric, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sight Unseen - Filthy Van Delivered
by Colin R. on 06/16/2024Couldn’t drive to see the van (very pregnant wife). Was told by the staff it was very clean (body condition, assumedly). Sales process was fine. Van was delivered and it was absolutely filthy. Trash in every crevice, grime in every “hard to… clean/see” area, and after 5 hours of cleaning the seats, we found every color of spilled drink one could imagine. It needed a $300 detail, but after speaking with the sales manager, was told they paid $90 for the detail. It got a $90 detail - as evident by the copious amounts of armor all (and great exterior condition), but they still delivered a vehicle that took my wife and I nine hours to clean. Sales manager told me they’d give me $90 back and “deduct” the $90 from the detail provider (which I don’t support). In my opinion, they ought to have realized the state of the vehicle on inspection, offered the previous owner less for the trade-in, paid for the kind of detail required, and delivered a clean vehicle.Smooth Transaction / Convertible Camaro
by 17Camaro on 05/16/2024Great working with Misael and his team. They are very straight forward people to work with. Excellent communication and friendly service. They did their best to make sure we left the dealer happy and with a very nice looking vehicle!Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels!
Honest sticker prices with no up selling pressure.
by ScottGetter on 05/09/2024We are very happy with our purchase and experience. They stayed open to complete the purchase even though it was almost an hour past closing by the time we were finished. We have called a few times since the purchase and they have been… responsive to our needs.Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Easy with an Escape!
by Happy Escape Owners on 05/07/2024Our salesperson was easy to work with and provided lots of knowledge.Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Packey Webb
by Big Rick on 03/10/2024By far the best experience I’ve ever had purchasing a vehicle. Sergio went above and beyond providing an unforgettable experience. My pop and me took the train from St.Louis and Sergio even picked us up from the station. We were in and… out and on our way back in about 45 minutes. Highly recommended dealership!Fantastic
by Greg in DG on 02/15/2024The entire staff was helpful and easy to work with. I highly recommend Packey Webb!Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Packey-Webb used pickup sale
by Wayne18 on 01/09/2024Mr. Franz handled the sale and paperwork very professionally. The pickup appears as described. Mr. Frans arranged to have the pickup transported by Ramey Auto Transport, Inc. At that point communication broke down and there was no… invoice provided, but the price was very fair.Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Close Follow, Fast Action, 100% satisfaction
by Ming Tam on 05/26/2023updated 07/24/2023The service is just so good. I had my car sent to the shop while it was closed. They gave me a called one they back to business at the very morning, and I got my car in the next afternoon. They followed up so closely and kept me posted in… all the progress, clear explanation, without any worries! If my car gets any problem again, it will be the only place I will have it repaired!Customer
by GermanShep9 on 07/07/2023The most honest trusting Ford Dealer to buy or service your Ford vehicle in Chicago area!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Since 1962, the Webb Family has provided award-winning service, an outstanding vehicle selection, and a friendly, no-hassle car buying experience. For over 60 years, our vehicles have been reconditioned and competitively priced with live market analysis. Our family-owned team is ready to assist with a fast, easy, and transparent purchase process.
Visit Packey Webb Ford’s state-of-the-art facility, featuring 40 total service bays, an Express Service Lane, and mobile service with pick-up and delivery options. Our Express bays allow us to perform oil changes, tire rotations, and brake inspections in under an hour, no appointment necessary!
A technologically advanced car dealership and a customer-first mentality is the ideal combination for your next car experience. Please be our guest and see it all first-hand. No matter your vehicle needs, we invite you to let our family serve yours! Located at 1815 W. Ogden Ave, Downers Grove, IL. Call 630-598-4700 for more info.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Polish
- Spanish
- Greek
We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
by Maggie Webb on 04/14/2025