Customer Reviews of Packey Webb Ford
Review type:
Ms.
Service only
by Greg N on 04/12/2022I was in and out for the replacement of a valve. Service was shorter than I was expecting.Hi Greg, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!
Done right n washed
by Sep 1 on 04/07/2022Great spacious waiting area. They update you on progress.Hi, thank you for taking the time out of your day to tell us about your experience. Safe travels!
Excellent Sales Process
by JF on 03/31/2022The team worked with us to make a decision on our new car and we never felt like we were being "sold". This was the best car purchasing experience!Hi, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Service work on the weekends.
by E guemez on 03/30/2022I took my car over the weekend without an appointment and the service that I received was amazing. Oil change and tire rotation handled very quickly.Hello, thank you for your wonderful response to the quality of service our Staff provides! At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Great Service
by Wayne Markett on 03/26/2022Got The Works with full synthetic oil and paid with my Ford Pass Rewards. In and out, great friendly service.Hello Wayne, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Amazing Customer Service!!!
by Johns on 03/23/2022Ken was able to get all work done and on Time. Great Customer Services!!Hi Johns, we're happy you found our staff to be so supportive during your experience here at Packey Webb Ford. Thanks for your business! Take care!
—- FORD’S ANSWER TO “TOP GUN” —-
by Lt Pete on 03/21/2022—- Packey Webb is really buyer friendly —- salesman are not at your car window when you first pull in the lot —- believe me, there is no pressure to buy —- I wasn’t sure exactly what kind of pickup truck I wanted: Ranger or F150 —- my… salesman Eric first asked me about my situation and how a pickup truck would be used to meet my needs —- the next thing I know he left, went to the lot and came back with a 2022 Ford Maverick; I vehicle I was unfamiliar with —- wow, at 75 it met my needs to perfection —- I got more than a fair trade in allowance; bought it that day —- NO REMORSE —-New Ford Explorer
by WZW on 03/15/2022The dealership (Jack Webb) was knowledgeable and helpful with the car buying process. Jack Webb explained the vehicle accessories in great deal. This vehicle purchase went smoothly and quickly.Hi, we're happy you found our staff to be so supportive during your experience here at Packey Webb Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
Nick sets the bar on customer service
by Long standing customer on 03/03/2022I have been a long standing customer of Packey Webb Ford and it is largely in part due to the outstanding customer service I receive from Nick. He is knowledgeable and goes above and beyond to explain what is needed. He also has a great… sense of humor which is appreciated during stressful car repairs.Hi, thank you so much for your positive comments about Packey Webb Ford! If you're ever in need of more help, please let us know!
Not the usual high pressure
by Joan Waldron on 01/30/2022We liked that we called and wanted to see a particular truck and when we got there it was ready for a test drive. We have been to many dealers that do the high pressure thing-our sales guy Nick did not do that at all. We had not planned to… buy yet but it was exactly what we wanted and everything fell in to place.Joan Waldron, your comments keep us motivated and working hard for all our guests! Thanks again for your business! Take care!
Wonderful experience!
by Raymond on 01/23/2022The sales and accommodation is really beyond measure! Because I met all the help that I need, and now, finally I have the best trim of Ford Explorer.Good Service
by Greg C on 01/14/2022They got me in on time and was out in a hour.Very happy with service received
by Scott on 01/13/2022I am happy with the service I received at Packey Webb. The service was completed in about 5 hours and took advantage of the drop off and pick up service offered.F150 oil change
by Jeff Sweeney on 01/05/2022I scheduled an appointment for the works package on my F150. I arrived early for my appointment and waited at the dealership. One hour and 40 minutes after my scheduled appointment time, I was told that my vehicle was ready. To me, this is… an excessive amount of time for an oil change, even if they also rotate my tires. My time us very valuable and that is why I scheduled an appointment.Jeff Sweeney, thank you for sharing your honest feedback. We can assure you that it was truly not our intention to disappoint or frustrate you during this process.
friendly and honest
by tony on 01/04/2022got me in and out without an appointment in less time than i expectedTony, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Servicio competente y la espera fue menor a lo programado
by Ana Veronica Salazar on 12/28/2021La atención eficaz, me informaron de las necesidades de mi vehículo Hice uso de un descuento que recibí unos meses atrás así que el costo fue menor a lo esperado Yo esperaba demorar entre hora y media a dos horas, pero el auto estuvo… listo en una hora Muy contenta con la atenciónAna, ¡estamos muy felices de leer una reseña tan buena sobre Packey Webb Ford! ¡Significa mucho para nosotros habernos ganado su confianza en nuestro negocio! ¡Esperamos verte nuevamente en el futuro! ¡Cuídate!
The works !
by Tony on 12/23/2021Great work, they took care of the wife's vehicle. Very happy that the other concerns were addressed and taken care of.Hi Tony, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!
Quick & Friendly
by Dave on 12/22/2021Only routine maintence and a headlight. My vehicle was done in a quick professional manner.Hello Dave, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Have a great day!
Faster & sooner than expected
by Brian C on 12/17/2021On a Sunday night, I set an appt online to have service done on the soonest day they had available and it was on Friday morning. I really was eager to get it in sooner than that so I called on Mon & they said to bring it in and they will… do their best to get to it when they could. So I said great, get to it when you can, I assumed that would be by Wed or Thurs. But they called me 1st thing Tues morning and told me they worked on my car & looked at & repaired what I brought it in for and it was ready to go. I've never had a car repaired faster or sooner than I expected, and in this case it was days sooner. They did a great job, employees were very helpful and informative, really clean place & a smooth operation!!Hi Brian, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
The works
by Tony on 12/05/2021Service is always great with the staff at Packey Webb. The only thing noticed on the last 3 services with "the works" service is, that the fluids were not topped off. Other than that, no complaints.great fast service
by jim r on 12/01/2021fast write up, fast service, free car wash!Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Since 1962, the Webb Family has provided award-winning service, an outstanding vehicle selection, and a friendly, no-hassle car buying experience. For over 60 years, our vehicles have been reconditioned and competitively priced with live market analysis. Our family-owned team is ready to assist with a fast, easy, and transparent purchase process.
Visit Packey Webb Ford’s state-of-the-art facility, featuring 40 total service bays, an Express Service Lane, and mobile service with pick-up and delivery options. Our Express bays allow us to perform oil changes, tire rotations, and brake inspections in under an hour, no appointment necessary!
A technologically advanced car dealership and a customer-first mentality is the ideal combination for your next car experience. Please be our guest and see it all first-hand. No matter your vehicle needs, we invite you to let our family serve yours! Located at 1815 W. Ogden Ave, Downers Grove, IL. Call 630-598-4700 for more info.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Polish
- Spanish
- Greek
We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
by Maggie Webb on 04/14/2025