Zeigler Chrysler Dodge Jeep Ram Downers Grove
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Customer Reviews of Zeigler Chrysler Dodge Jeep Ram Downers Grove
Review type:
New Jeep Wrangler
by Bruce on 05/29/2023
Nice dealership. Had trouble finding the exact Jeep I wanted. ZEIGLER had it in stock. Drove from Royal Oak Michigan to Downers Grove IL to get it. Delivery went smoothly. No surprises .
70 reviews
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Terrible
by Agustina on 04/09/2025A little less than a month ago, I went to buy a truck. I paid way too much money for it. The very next day, I took it to my mechanic just to make sure everything was okay — and it turns out it wasn’t. There are several issues, including… electrical codes and a bad alternator. I returned it to the dealer to have it fixed, and all they did was ERASE THE CODES. They didn’t actually fix anything. When I took it back to my mechanic, he confirmed that no repairs had been done — just a cover-up by erasing the codes. I’ve called the dealer multiple times since, and to this day, they have not offered any real solution. It’s exhausting having to chase them down constantly. I live far from the dealership, and they know this, yet they’ve done absolutely nothing to help or make this right. My mechanic has told me the truck is not safe to drive and that using it could make the situation worse. Still, the dealer has done nothing. No help, no accountability — just silence. I’m beyond disappointed and completely done with the runaround. I would not recommend anyone go to this dealer. All they’ve caused me is stress, wasted time, and a major headacheNot to mention the price listed on their website is completely different from what you get at the dealership. Totally disappointing.Scammy Dealership
by Cornise on 02/12/2024I have purchased over 10 cars and never had to deal with any [non-permissible content removed] salesman until I went to this Dealership. The Sales guys was dishonest, lied throughout the entire purchase. The finance manager was in on it.… Anyone that answers the phone is rude and they wont readily give you information. I physically went to the dealership and no manager would see me and they still wont provide me with the General Manager Info. I have filed complaints with the BBB as well as the office of Professional Regulation. Dont buy here: HIDDEN FEESInaccurate Multipoint Inspection
by Sean on 01/06/2024The gentleman who assisted me in scheduling my oil change was and always is courteous and friendly. Aside from that, being charged $115 bucks for an oil change, tire rotation and multi point inspection where they lie is frustrating. I… recently had to replace one of my tires (I know suppose to do in sets of two) and they just wrote the same measurement as the rest. Does not seem like a big deal on its face but I use to put a lot of faith in the multipoint inspection for my safety but now can't trust it at all. For reference, the tire was replaced brand new two months ago and they marked it at 5/32. Nowhere near close, so what else do they just overlook?Fast, Friendly Service
by Vic on 09/21/2023Fast, friendly and Knowledgeable. Their Express lane service was excellent! Try it, you'll like it!Great service
by Susan on 08/07/2023Seriously great service. In and out quick. Always polite.Quick and efficient service!
by Peter B on 07/18/2023Went to Zeigler for an Express Oil change and it was the fastest service I’ve ever received...20 minutes for the oil change and inspection. Hadn’t finished my coffee when the service adviser found me to say everything was done and no… issues. Thank you Michael and service tech Hector.New Jeep Wrangler
by Bruce on 05/29/2023Nice dealership. Had trouble finding the exact Jeep I wanted. ZEIGLER had it in stock. Drove from Royal Oak Michigan to Downers Grove IL to get it. Delivery went smoothly. No surprises .A little less than a month ago, I went to buy a truck. I paid way too much money for it. The very next day, I took it to my mechanic just to make sure everything was okay — and it turns out it wasn’t. There are several issues, including electrical codes and a bad alternator. I returned it to the dealer to have it fixed, and all they did was ERASE THE CODES. They didn’t actually fix anything. When I took it back to my mechanic, he confirmed that no repairs had been done — just a cover-up by erasing the codes. I’ve called the dealer multiple times since, and to this day, they have not offered any real solution. It’s exhausting having to chase them down constantly. I live far from the dealership, and they know this, yet they’ve done absolutely nothing to help or make this right. My mechanic has told me the truck is not safe to drive and that using it could make the situation worse. Still, the dealer has done nothing. No help, no accountability — just silence. I’m beyond disappointed and completely done with the runaround. I would not recommend anyone go to this dealer. All they’ve caused me is stress, wasted time, and a major headache Not to mention the price listed on their website is completely different from what you get at the dealership. Totally disappointing.
Express Oil Change
by Chris on 05/08/2023Always a pleasant experience to get my oil changed at Zeigler. Fast, efficient, friendly, great customer service. I'm always happy to see the manager Mike! Very helpful and very cute too!Met my expectations!
by Dennis on 04/12/2023Walked in determined to make deal with a car I found on line at this dealership. Met Tommy the sales manager and was straight with him on my expectations for my trade and their vehicle and he was super accommodating. Then met Jimmy from… sales for a test drive and really great guy. Struck the deal I wanted then off to Dave in finance and home with the car that evening. Perfect experience.They break, you fix
by Dave on 01/15/2023I brought my son’s Wrangler in for oil change and tire rotation before he took it back to school. The shop broke a stud when rotating the tires. They sent me to 4 Wheel Parts to have the stud fixed…with four of the five lug nuts on.… The guys at 4 Wheel Parts were helpful, fixed what Zeigler broke and couldn’t believe the dealer didn’t fix it. Getting pretty tired of Jeep dealer service not standing behind their work. Used to, but not any more.Dealer service department works hard to satisfy.
by Timmy O on 12/08/2022They took care of major warranty issue this spring. I’ve got another issue with headlights, brights, and fogs they are working to resolve however no success yet. The promise to be diligent once intermittent issue presents itself again.Awesome Experience Across the Board
by Doug Smith on 12/04/2022Sales experience with DJ Donofrio and the entire sales and financing team was exactly what I was hoping for. Open, honest discussion that led to a very easy transaction. Entire experience was completed with me buying a Jeep Grand Cherokee… within 24 hrs from the time I first stopped in until I drove my new vehicle home. Best experience in my 30 yrs of car purchases!Treated with Excellence
by Lynae on 11/23/2022I bought my car new at another dealership 8 years ago. My car had a couple of recalls and I had to have a Chrysler dealership repair it. In April 2022 I came to this dealership for a repair and George helped me. He was wonderful and went… over the best options for me. His treatment was much different, I felt like an individual. He treated me with excellence even though my car doesn't look as well. In fact, the entire crew is just extra professional and friendly. Even down to the nice pick-up drivers who were just as wonderful with their superb customer service and driving skills. I enjoyed my conversations with them when they took me back home and picked me up when my car was ready.Oil change done in about 30 minutes
by K on 09/07/2022No complaints here.LORD, I landed the Nissan Rogue aLAWD
by HPatriciaH on 06/01/2022My salesman RJ truly impressed me with the many ways in which he moved mountains to get me into this beautiful SUV. I just can't say enough about him and how proud I was to leave the Lot with my Beautiful Boss Car. Typically I wouldn't have… chosen the exterior color but it was the interior that made me drool. This vehicle is sooo me so thanks again Zeigler in Downers Grove for Doing Da Damn Thang and Making it Happen! I'm truly blessed. RJ you rock & Roll Buddy!Smooth, fast and super easy
by Dave Bundy on 05/30/2022I have to say that my experiences with Darren were terrific. He was able to make my purchase on a new RAM truck very smooth and fast. He also was very friendly and super easy to work with. I would definitely recommend this dealership and… Darren to everyone in the future!Buy your car with Darren
by Thalia on 03/18/2022Darren made the new car shopping experience super smooth and easy. 100% recommend him and this dealership. I am so happy with my purchase and doing business with individuals that have great customer service, integrity, and looking out for… customers best interest.PASS ON ZEIGLER
by AVOID ZEIGLER on 02/16/2022I do not recommend ZEIGLER! Purchased a $62,000 Durango and they didn't care about our concerns after they got their money. They under valued my 2020 Charger Daytona and put on their lot for almost $10,000 more. Took over a month for them… to send in my registration. Suppose to get a $75 promo card for test drive and never received. Dealership does care about your concerns after they receive their money.Great experience
by Rhonda on 01/22/2022Salesman Ben was great! Super helpful and timely. Walked us through everything.Unbeatable sales team.
by Olumide on 01/08/2022I went in and was attended to within an hour and drove out with a brand new Grand Cherokee. It was an unbeatable sales experience. I will always go back and recommend this sales team to everyone. Thanks so much to Lee and Avanre.
About our dealership
A little less than a month ago, I went to buy a truck. I paid way too much money for it. The very next day, I took it to my mechanic just to make sure everything was okay — and it turns out it wasn’t. There are several issues, including electrical codes and a bad alternator. I returned it to the dealer to have it fixed, and all they did was ERASE THE CODES. They didn’t actually fix anything. When I took it back to my mechanic, he confirmed that no repairs had been done — just a cover-up by erasing the codes. I’ve called the dealer multiple times since, and to this day, they have not offered any real solution. It’s exhausting having to chase them down constantly. I live far from the dealership, and they know this, yet they’ve done absolutely nothing to help or make this right. My mechanic has told me the truck is not safe to drive and that using it could make the situation worse. Still, the dealer has done nothing. No help, no accountability — just silence. I’m beyond disappointed and completely done with the runaround. I would not recommend anyone go to this dealer. All they’ve caused me is stress, wasted time, and a major headache Not to mention the price listed on their website is completely different from what you get at the dealership. Totally disappointing.
by Agustina on 04/13/2025