Zeigler Chrysler Dodge Jeep Ram Downers Grove
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Customer Reviews of Zeigler Chrysler Dodge Jeep Ram Downers Grove
Review type:
New Jeep Wrangler
by Bruce on 05/29/2023
Nice dealership. Had trouble finding the exact Jeep I wanted. ZEIGLER had it in stock. Drove from Royal Oak Michigan to Downers Grove IL to get it. Delivery went smoothly. No surprises .
70 reviews
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Outstanding Customer Attention
by Len and Wendy on 01/03/2022We received exceptional customer service from Pete as our sales representative. He was so patient and instructional with my wife and I when discussing all the features of our new Jeep Grand Cherokee L. It was New Years Eve and he stayed… as long as it took to make us feel comfortable. Outstanding Customer Service. Thank you.BEWARE THEY ARE [non-permissible content removed]!
by Erick Vicente Dominguez on 12/08/2021This place was asking $32,478 for a used 2017 Ram 1500 Tradesmen (base model). I left a $500 deposit to hold the vehicle, when asked to get a receipt I was told I would receive one via email. This never happened, even after calling my… “sales person” Damara on two separate occasions . I finally went to look at the truck this past Saturday and when I walked into the store some guy named “Derian” advised me that “Damara” was sick and he would be selling me the vehicle instead. As soon as I sat with “Damien” I was advised the vehicle was getting detailed and would take 1 hour to get to the dealership. Which just sounded like straight B.S , knowing I received a call that same morning that the vehicle was ready and clean for me to purchase. “Derian” insisted on checking my credit before I even looked at the vehicle which was super unprofessional. He said the vehicle would have a $4,000 adjusted market value fee, which was I was never told when speaking to Damara on the phone prior to my appointment. This $4,000 added fee made the 4 year old vehicle was now $36,000 plus tax and other B.S fees. I wasted my time and now this place is going to have a tough war with my bank after not wanting to refund my $500 holding deposit which they claimed was a “down payment”. DO NOT WASTE YOUR TIME HERE, they will try to rip you off. I could easily spend those $36,000 on a BRAND NEW truck. And no Desi Zamora I will not email you. They also put I was from Rockford IL which is a fat lie.Fantastic!!!
by Richard on 10/28/2021From first contact with Darren the experience of buying our new Jeep Wrangler was amazing. No hard sell, answered our questions and excellent follow up. I would not hesitate to recommend Darren or Zeigler in the future.Darren Donofrio is awesome.
by Anthony McKenna on 08/27/2021From the moment I walked into the showroom, there was zero hesitation on Darren’s part to say hello, be helpful and speak the truth. Darren was honest, shared his thoughts, and spoke from a position of authority. He sold my family a car.… That was a small part of a great experience I had at Zeigler Auto.Awesome!
by Mike and Deb on 07/27/2021Everyone that assisted us in our new purchase was amazing!!! Especially our salesperson!Car buying made easy
by CJ on 06/25/2021Very knowledgeable about cars and goes above and beyond to meet customer needsAwesome
by Nina on 06/24/2021Darren was amazing very helpful and and pleasant and met my needs.In and Out
by PT on 05/27/2021Second time we have leased a vehicle from Ken. Enjoyed the process and end result of driving a great jeep.Sales for a 2021 Jeep Wrangler
by Brian Farrell on 05/21/2021Absolutely great service and knowledgeable. Very professional from sales to finance. Everyone was on point start to finish.Not a happy customer
by Owen Black on 04/20/2021Bought a used car and the process took way too long. Salesman must have been new and promised things he has not delivered yetVery knowledgeable salesman!
by Myrna on 04/20/2021I was very happy to purchase my new Grand Cherokee from Frank at Zeigler. He knew all about the vehicle and showed me all of its features and helped me set them up. He was very friendly and did not pressure us at all. I would definitely… purchase my next vehicle from him!Sale was great it was after that problems began.
by John G on 03/11/2021Ben my sales person was great made everything go easy . Fiance was also good. The problem began when my suv was brought up. The rear windshield wiper was not put on had to wait for that , then car was brought back up and plastic was… scraping under car had to send back for that to be repaired. After leaving realized the interior was not cleaned also the windsheild fluid was empty and the brake fluid was super low. Had to refill bought.There was no hassle
by Hector Jimenez on 03/09/2021There was no hassle at all. Darren at Zeigler Downers Grove was very patient with us & understood what we were looking for. When it came down to purchase he helped us get what we wanted.Recall repair
by Cara on 03/01/2021Great experience. They let me know when all the parts were in, got me in within the week and the work only took a few hours.Ziegler Jeep
by TH on 02/26/2021Great experience all around from Darren - straightforward and professional!Great communication!!
by MarLa Griffith on 03/27/2020This is the 2nd time I have brought my 2017 Jeep Wrangler in for services under warranty. Each time, the service staff was Impressive in their communication. Always pleasant (not just professionally polite which usually contains no warmth),… helpful and willing to explain everything and go out of their way for clients. I III d like to mention and praise both Paul and George at the Downers Grove location.Best Service Ever!!!
by Pepperpotts on 12/07/2019From the very first call there they were delightful, knowledgeable and all around pleasure to do business with. Joshua was great at keeping me informed and Mike did a fabulous job on my jeep. I typically don't fo to dealers for service… but had to due to specific need of their wisdom. It may cost a little more out of pocket but I am now a customer for life. Please be sure to give the men at Downers Grove Zeigler a pat on the back.Thank you for the wonderful comments. We are glad Josh was able to assist you. We look forward to seeing you again at Zeigler Chrysler Dodge Jeep Ram of Downers Grove! Sincerely, Amanda C.
Great service
by Great on 09/03/2019Frank and his colleague were very kind and understanding. They were able to help me get a car for my entire family. I could not have done it without them given the situation I was in. They are great to work with.Oil Change
by Tony on 08/14/2019Great Service, Professional, Honest! and done on time!Service
by Sercice on 07/22/2019Oil change, done fairly quickly. Unfortunately second time oil change reset not doneDon't let cheap prices fool you...
by 2019jeep on 04/13/2019Thousands of dollars of fees will be added on at the last minute without being discussed. Customer service is terrible. No one gets back to you after you buy a car even when it is missing vital pieces.
About our dealership
A little less than a month ago, I went to buy a truck. I paid way too much money for it. The very next day, I took it to my mechanic just to make sure everything was okay — and it turns out it wasn’t. There are several issues, including electrical codes and a bad alternator. I returned it to the dealer to have it fixed, and all they did was ERASE THE CODES. They didn’t actually fix anything. When I took it back to my mechanic, he confirmed that no repairs had been done — just a cover-up by erasing the codes. I’ve called the dealer multiple times since, and to this day, they have not offered any real solution. It’s exhausting having to chase them down constantly. I live far from the dealership, and they know this, yet they’ve done absolutely nothing to help or make this right. My mechanic has told me the truck is not safe to drive and that using it could make the situation worse. Still, the dealer has done nothing. No help, no accountability — just silence. I’m beyond disappointed and completely done with the runaround. I would not recommend anyone go to this dealer. All they’ve caused me is stress, wasted time, and a major headache Not to mention the price listed on their website is completely different from what you get at the dealership. Totally disappointing.
by Agustina on 04/13/2025