Uftring Ford
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Customer Reviews of Uftring Ford
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3 sales reviews
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Do not trade in a vehicle here
by ThinBlueLine on 12/03/2021My trade was undervalued by $5500.00 and is now for sale for $5500.00 more then I was given. Ford's own website and 2 others also valued my trade at $5500.00 more. Was ripped off plain and simple. Bought a new truck never will again here.They don't seem to want to sell a car
by Frustrated TO No End on 11/12/2021I am truly upset with your company. You sent the paperwork wrong on Monday and told me 2 business days I call back Wednesday and your finance guy gets snarky with me that I told you 2 days and this was 5 pm Wednesday I gave you 2 full… business days. I have been on the phone with you and bank and found out you sent the paperwork wrong initially. Then you finally resend paperwork and you only fixed half of it. It is nearly impossible to get ahold of the guy in charge of this process at your location. My bank has called atleast 6 times and I have also tried. I know $14,000 is probably nothing to you guys but honestly this has been one of the most difficult buying process ever.Agonizing sales process, little-no-customer service
by Nathan Carlson on 07/21/2020I would highly recommend steering clear. The sales process will take forever - which I feel is mostly by design to get you to lose your patience and agree to additional offerings. In addition to a very uncomfortable sales process, upon… taking delivery of the vehicle, I noticed the vehicle was missing floormats. This was conveniently hidden by the paper detailing mats on the floor. Upon this discovery, my sales person didn't really seem concerned about it. It was obvious to anyone with a pulse that I was disappointed. A few days later, I got an email from said sales person asking for referrals. I replied saying the experience was not good and I would certainly not be sending any referrals. A day later I got a phone call from a sales manager that said he would order floor mats for me. By this time, I had already bought floormats. I tried to call this sales manager back 4 separate times to see if he could just provide mud flaps since I bought floor mats. I then get an email saying the floormats came in. I attempted to call the dealership back and was unable to get in touch with either rep. I then got a voicemail form the salesperson saying that they would provide the floormats due to my long wait but would not consider anything else. I researched the price and what I was asking for is the exact same value ($100). Given that the dealership made at least $6000 of my sale, you would think they would be a little motivated to not leave a completely bad taste in my mouth. I understand they are there to make money but in no way do they really care about the customer actually being treated right.
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