Customer Reviews of Bredemann Ford in Glenview
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26 reviews
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Honest, ethical, friendly, great price
by Kathyrk47 on 06/05/2014updated 04/26/2025Friendly, honest, ethical, great price When it came time to replace my 12 year old Lincoln, my husband and I agreed, we don’t like buying a new car because we remember uncomfortable past experiences. But our experience with Bredemann Ford… was so positive it was a total pleasure from the first time we walked in the door. Much of that was due to our salesman, John M., but everyone we dealt with and everything we saw spoke to an honest, ethical, friendly dealership. Ford’s Web site, and those we talked to at the Chicago Auto Show, encouraged us to go online and choose the options I wanted, so I did. A review of local dealers’ inventories showed I couldn’t get what I wanted in stock. When we went to Bredemann, John offered to order it from the factory. John is very knowledgeable and he and my husband happily talked cars (I don’t speak car) and agreed on what best met my needs. The price he quoted was excellent, and no one tried to sell us anything else. He even worked out delivery around my travel obligations. We got the car yesterday and he spent an hour talking us through the mechanics and technology of my new car. From start to finish, we experienced friendly, respectful, honest dealings that resulted in our feeling comfortable and trusting. John mentioned that Mr. Bredemann had been a Jesuit-trained seminarian. Since I am a graduate of Loyola University, I can testify to the emphasis Jesuits put on ethics in their education. We would definitely go back to Bredemann for our next vehicle.What a surprise- a really good car buying experience
by GviewLocal on 06/04/2013updated 04/26/2025In the last 10(ish) years, I have purchased a Suburban, a Solara, a Conversion Van, an Escalade, and an Infiniti. Other than the conversion van which was made to specification, the other purchases were somewhere between unpleasant and… painful. Within 1-2%, everyone that tries can find prices for what they want on anything in the new care universe. What's the point of three hours of haggling over a $100, insane time spent on upsales of unwanted items and "deal-of-the-day" bargains? I found roughly what I wanted-- a 2013 Fusion ES, largely loaded. I had prices for everything. I had my wife and one of my children go into Bredeman Ford in Glenview, IL today and check out their inventory. They had three cars that very closely satisfied what I wanted and figured I'd send them in to figure out if they liked the model and what features they didn't want or need. Salesman Mike S. walked them through their barrage of questions and answers, let them know what alternatives there were, how the vehicles in stock as well as not in inventory compared. He did it knowing full well that they weren't going to buy anything until I showed up some other time. Crazy stuff- someone who takes the time to educate the buyer on the Ford brand, the Fusion model (and there are quite a few variants) and what the dealership would bring to the table other than location. They walked out and called me now knowing more than I did about anything other than price as far as the car and the dealership were concerned. I went over to the dealer tonight. I met with Mr. S. Took a test drive. Went over the two concerns I had; price and alloy wheels. The price came in $400 under my expectation (due to a rebate I did not expect). He explained the "Tire Protection" plan that covered all of my wheel/tire concerns (we had huge issues with alloy rims and low-profile tires on the Escalade and received horrible dealer assistance--not same dealer). Mr. S. tallied off a list of items and paperwork and I was in the financing/cashier's office in 30 minutes. Steve S., sat us down. He offered an informative-- not pushy sales-- review of several programs. I knew it was a "no malarkey" explanation when he started off saying, "I'm not going to read you about all the things you get with this plan, I'm going to tell you what isn't covered. Everything else is." While we did not elect to take the warranty extension today, Steve let us know that he would contact us at the 11 month mark and see how we felt then. He also warned us that the extension, if we elect it later, must be executed prior to the 3yr/36k Ford warranty or that a full and expensive testing of the car would be required and we would have to repair all, even minor items, before the extension would be possible. He said that if after some time we did think we'd hold on to the car for significant years, the electronics on board make the extended warranty look like a good deal since one major problem would potentially pay for the warranty. None of this was, "Oh man, you really oughta get this now or your nuts." It wasn't an ask five times to push it situation. It was a matter-of-fact here's what you get, here's when you can get it, you make the decision. Very refreshing. We did elect the tire/wheel package. Like most people, the things that have made me miserable before are things I'll pay to cover. We finished quickly and comfortably with Steve. Mike S. was screwing on the plates. Another gentleman, August T., was going over the audio, gps, and system programming with one of my more technologically adept kids. A third gentleman, I do not recall his name, was reviewing the detailing of the car. And, we were done. Yeah, it was a Monday night and things weren't crazy at Bredeman Ford in Glenview. But the "no rush, no sales jamming, let us show you what you're getting, what you can get if you want, what everything costs" attitude is a business model-- not a show on a slow night. I honestly have no idea whether we're going to love the car or otherwise. I have no idea if I'm going to love their service department or not. But I know this: I feel really good about the experience. I feel like I understand what I bought and what I didn't. I feel like I have a dealership and a salesperson that are not in a combative relationship with me as I walked out the door. And, I got the product my family wanted at a price slightly better than I expected. Normally, I'd say 5 stars are unwarranted on just about anything. This was, beyond a doubt, the best I've ever felt about closing a car deal. Patient, knowledgeable people, managed under an excellent business model, working as a team.Thank you so much for taking the time to post such a detailed review and thank you for the kind words! I have shared your review with Mike Smith and he is so pleased that you are happy. Customer service is key and we are Proud to read your review. We hope you and your family are enjoying your new Fusion and look forward to more great experiences with you! Our associates are always here to answer any further questions you may have about your new vehicle! Thanks again for such a great review.
Family Treatment
by thegilbot on 05/19/2014updated 04/26/2025My wife and I walked into this dealership and immediately were greeted and treated like family by Chester G. We explained our need for something with 4 wheel drive after this long winter and he introduced us to the Ford Escape. There was no… pressure to buy since we weren't ready but Chester found a car well within our budget, it so happened to be a used Ford Escape with all the bells and whistles, and we are in love. Truly the best car we have ever owned. Thank you Chester and thank you Bredemann!Thank you for this kind review. We are so happy to hear that Chester was very helpful and could assist you with your vehicle purchase! Congratulations on your new Escape! Please call us if there is anything we can help with!
Professional Staff & Excellent Service
by fbitterman on 03/01/2014updated 04/26/2025They provided me with excellent service as I looked to trade in my lease on an Edge for a new Ford Fusion. They answered all of my questions and took the time to show me all of the new features on the Fusion. I greatly appreciated their… help, it made the process incredibly easy. The friendly staff and excellent service is the main reason I keep coming back to this dealership to lease a Ford and service my vehicle.Thank you so much for this very nice review. We are so happy to hear you have had many positive and pleasant experiences at Bredemann Ford, whether you are looking to Lease a new vehicle or service your vehicle. We look forward to helping you with any sales or service needs you may have in the future! Please call us if there is anything else we can help you with!
Best Car Shopping Experience Ever
by tucky026 on 01/22/2014updated 04/26/2025I needed to replace my car because my current Escape had been totaled. I was hoping to find something as close as possible. The first day we were in there were no salesman available so Steve P. stepped up to help us out. Also, the car I was… interested in had just arrived and wasn't cleaned up, but I really wanted to see it before I went away for the weekend, so Ira made that happen. While we were away we decided we really probably wanted to buy it, so we returned on Monday and were helped by Rick and Ira. I really appreciate the fact that there was No high pressure to buy this car whatsoever. Over the weekend Ira had the car Certified (which is a check-up that verifies the car to be almost like knew with a guarantee). Rick was so nice and made everything as speedy as possible as did Steve S. in finance. I can't see us shopping anywhere else in the future. They truly are the best bunch of people here!! Thank you all!Thank you for sharing your experience with us online. We are so happy to hear you had a great experience working with Rick, Ira and Steve. Congratulations on your new vehicle purchase! We hope you are enjoying your new car. Please call us if you have any questions or concerns. We look forward to helping you with any sales or service needs you may have in the future.
About our dealership
For more than a century, Bredemann Ford has successfully satisfied the Chicago area's automotive needs. Thanks to our extensive experience, top-of-the-line facility and competitive pricing, you can shop with confidence when you visit our Glenview, IL Ford dealership!
"Celebrating Over 100 Years Serving our Community!"
What sets us apart
We have an A-plus rating from the Illinois Better Business Bureau, which means you can be sure you're getting a high-quality customer experience.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Languages Spoken (2)
- English
- Spanish
Thank you for sharing your experience with us online and leaving this kind review. We are so pleased to hear John Messner was very helpful when you were visiting our dealership and was able to assist you with your vehicle purchase. Congratulations on your new vehicle, we hope you are enjoying it! We look forward to more enjoyable experiences with you at the dealership. Please call John, or any of our associates, if you have any questions, concerns or simply need to review the features your new vehicle offers!
by bredemann on 06/05/2014