Gregory Hyundai
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Customer Reviews of Gregory Hyundai
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49 reviews
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Never, ever
by In limbo on 09/10/2024Traumatic experience. Too much to relay. Just don't. Buying process was great, but afterwards was lying, unethical behavior, and rude. Used vehicle has defect that makes it unsafe and cannot be fixed. Still have not received title after 6… 1/2 weeks. Worthless vehicle.Grant Gaither and the dealer [non-permissible content removed]!
by Dennis on 12/28/2023[non-permissible content removed]. Don't ever deal with Grant Gaither or this dealer if you want to be happy and satisfied on what you buy. He promised to match the price from Patrick Hyundai but after signature and documentation, nothing… was given. No discount or price match was followed. No wonder there were few customers complaining when I got there. I should known that before i purchased a car there. His Manager Tony was also [non-permissible content removed] and can not keep his word. Definitely , I will not go back in this dealer again. I dont recommend this dealer. Better you go to Libertyville Hyundai or at Patrick Hyundai. They will keep the price based on their words and price quote. They also have better discount with good customer service. They are very transparent on documentation before you sign in which they will explained it to you the total price, discounts and extra fees from taxes to the packages. Where in Gregory Hyundai, no transparency and full of lies. Watch out and don't fall into their traps. Grant will say bad stuff that about Libertyville Hyundai that will charge you bunch of stuff afterward. That's not true, I experienced it the other way around. I dont know how they keep Gregory Hyundai reviews but my experienced was really horrible on this dealer. I should rate them negative for lying!Could not be any happier
by D_Heinz on 02/28/2019Josh Ryoo was great. Very professional throughout the entire process. We came to purchase a Hyundai Elantra for my daughter. Josh took the time to explain the electronics in the 2019 version to her which was very helpful. She loves her new… Hyundai and I loved how the dealership handled everything and took the time to explain every step to me. We will definitely be shopping there again. Sincerely, D. Heinz 2/27/2019Highly Recommend
by Viliam on 09/01/2018Recently purchased a car from Gregory Dealership, and they helped make it very easy. Great deals, no scams or tricks, and willing to help make the process as smooth as possible. General manager, Marcin, was very friendly and showed an… amazing interest in meeting our needs. Thank you for making our experience a great one! Highly recommend this dealership!!!Auto Purchase Made Easy
by Shopper_George on 10/28/2017We recently purchased a 2017 Santa Fe from Gregory Hyundai. The sales staff was courteous, knowledgeable, and personable. Our questions were all answered thoroughly by the sales staff and technicians. We were introduced to the owner who… took a personal interest in our satisfaction and purchase of a car. We could not be more pleased with the entire experience. This was the easiest car purchase we have ever made. The new innovations of the model were explained to us in depth. Thank you Gregory Hyundai for making our purchase so very easy.5 Stars
by Michael1981 on 10/25/2017Went to see a used car after speaking with a salesperson over the phone. The car was exactly as described and the price was more than fair. Great experience from start to finish!5th Hyundai in family from Gregory
by Vortex203 on 05/08/2016Most recently purchased my Santa Fe this past December. In February my low tire pressure light came on. I drove in and the service staff filled up my tires. That was great cause I don't own a compressor and the the gas station pumps were… broken. I went for my first service 2 weeks ago. I was in and out in 54 minutes (I timed it cause I was told I would be out in less than an hour). Fantastic job guys keep up the great work!Great service!
by dreamer18 on 02/28/2016The service department is great! They are very knowledgeable on their product. I had a problem with my Bluetooth and they fixed fast!Never Return
by Glenview223 on 10/29/2015John in the service dept is [non-permissible content removed], and I will never be giving the dealership any future business! Completely unprofessional.Edmunds and Gregory
by raylewis1930 on 08/27/2015Edmunds helped me by giving me a rough number for my cars value and the cost of the car I wanted to purchase. Barry Orlov was my salesman and was very helpful and respectful and we got a nice deal done.Highly Recommend
by jcbcmc on 04/27/2015I don't usually write reviews, but Gregory Hyundai truly is a top notch dealership. In the market for a new car, had walked out of two other dealerships due to lies and tricks. We dealt with salesman Sergio and Rita in the finance… department. They are both fair, honest, no games and truly a joy to deal with. Highly recommend to check this dealership out first and don't waste your time with game playing at other places. Will definitely to to Gregory Hyundai for our next car purchase.Better than expected
by Car_Dad1 on 03/14/2015We went to see and test drive 2 used cars we saw online. Our salesperson, Bram, was courteous, helpful, knowledgeable and NOT pushy. Besides the wait to complete paperwork, the experience was fast and painless. In less than 3 hours, we were… driving our "new" car home.Got the car I love
by ireland2 on 03/09/2015I was looking for a used car with my parents. Bram helped us and he was very friendly and cool. The car we ended up buying was pricier than we were hoping for, but was not a bad value for the quality of the vehicle. I'm very happy with it.Very helpful and Honest
by will_d on 02/28/2015After going to McGrath Hyundai and getting treated like dirt not to mention all the lying regarding their prices I decided to go to Gregory. I dealt with Roland and one of the managers and got exactly what I wanted. Roland answered all… my questions and was easy to deal with. I got the car I wanted at a very fair price and didn't leave with brain damage. I would suggest if you go to Gregory you ask for Roland. Just a little info about him, he was very straight forward and at first I wasn't too sure about the guy, but after spending a little time working with him he was very easy to understand and his personality was just that, honest and straight forward. He actually knows his stuff and wont push you in a direction. He will ask the right questions and guide you to an educated decision. Thanks Roland, I love my car.Deceptive Practices & Shady Tactics
by cpalaw on 09/10/2014Went in to look at a specific car. Was given the high sell to buy. Took it on a test drive, found brake issues. Asked for an estimate of costs to fix, was given the runaround and told service manager had to write estimate and was gone… for the day. Told to leave deposit and would receive a written estimate. Was called back next day by salesman who said car was in bad shape and gave me hard sell to NOT buy the car. When I asked for the copy of the estimate, was told it would be sent. 3 minutes later, sales manager called, again giving hard sell to NOT buy the car. When I agreed not to buy it, was told they would not refund the deposit until 10 BUSINESS days after they had proof check had cleared. Absolutely abysmal business practices and I only wish I could have rated it ZERO. Avoid at all costs.Most awful experience in my 23 years of buying cars
by gregoryhyund on 08/21/2014Boy, it was a mistake to trade my Honda Civic for a 2013 Chevy Impala from Gregory Hyundai. I found missing parts after signing the loan papers. My bad. My VERY bad. It turns out the tilt steering lever as well as the bottom housing to the… steering column was missing. Called dealership several times, including a talk with Sales Manager Mark F., but absolute refusal to help/replace missing parts. I was told, "We are not a Chevy dealership and don't have the parts". I asked if they would order the parts AT LEAST and ship them to me or a local dealer but they would not. I wasn't willing to drive to Illinois and spend money on fuel to get a face-to-face refusal, so my only option is to help others. Do NOT buy from this dealer. Lastly, in 2,000 miles since I have owned this Chevy, there are engine and stabilitrak issues. Fortunately I can take the car to a local Chevy dealer for warranty work. Never waste your time and money at Gregory Hyundai. You and your family are worth better.Every customer complaint is taken very serious by the owner, Greg Mauro. Providing excellent customer service is his #1 priority and it's disappointing to hear a customer is unhappy with their experience at The Gregory Auto Group. Since taking delivery of your Impala, we have provided you with everything that you have requested. If there is something else we can do to help you, please contact me, Kevin Hart, and I will be happy to assist you. Kevin Hart, Internet Sales Manager
Gregory Hyundai is GREAT!!!
by happycarbuye1 on 12/03/2010Buying a car can be stressful to say the least but the salespeople at Gregory Hyundai made it such a pleasant experience from start to finish. Aronn, Kevin and Greg were great and throughout the whole process we never felt like we were… being pressured. Their goal was to make sure we were happy with our purchase and to answer all of our questions. My husband did a lot of research and we feel like we got a luxury car for a great value. When we went to pick up our 2011 Sonata, Aronn spent as much time as we needed to walk us through how the car works, showed us all of the features, paired our cell phones etc. We are not technologically savvy and Aronn and Kevin were so patient with us. We were also introduced to Miriam the service manager. Everyone we met at Gregory Hyundai made us feel like we were family. I would highly recommend Gregory Hyundai to anyone looking to buy a car. Great people and a great experience.I love this dealership!
by santafelover on 12/02/2010I have purchased two cars at Gregory Hyundai and my family has also purchased several cars. I have always found the sales department AND the service department to be honest and caring. Both my cars were purchased at a reasonable rate and… all promises were kept. The service department even helped me out when my car was no longer under warranty. They got the manufacturer to fix my car and no cost and I didn't even have to ask! I was told that the part should not have broken and they petitioned Hyundai for assistance! I love the loaner program and they ALWAYS wash my car! What more could you ask for?Purchase Experience- they come no better than at Gregory Hyundai
by esquireps on 11/22/2010My wife and I decided to purchase a new car for our two daughters this past weekend. Knowing how frustrating any new car purchase process is, my expectations were not high. Ultimately, we narrowed our choices to a Toyota and a Hyundai. I… must say that this was the first time that I can say my auto purchase decision was based not only the car to be selected but the dealership and all of the people involved in the purchase experience. From the Sales Person to the Owner and ultimately the Finance Manager- the entire process was outstanding. I am positive that my next car purchase will be made at Gregory Hyundai. Not only did we feel great about the entire purchase experience, our sales person was nice enough to give us balloons and a big bow to put on the car for an extra special delivery to our daughters. I would highly recommend this dealership.Worst Dealership
by skyfire1 on 11/14/2010I went there to buy a Hyundai Santa Fee. They did not have the color and trim I was looking for and based on what they told me that particular car was not available in the five states they were able to get cars from. This was obviously a… lie. Anyways, they offered me a similar trim with a different color. I test drove the car and liked it though the sales person could hardly answer any of my questions related to GPS and bluetooth. He did not even know how do they work. During the price negotiation, both the owner and Manager were extremely rude like they they were giving me this car for free. Dealership owner at the end of the negotiation called me stupid and said I will be in market for a very long time. I told him that if they wont respect their customers, they wont get business and then I left the dealership. A week later, on a Saturday, I received a call from the owner of the dealership, he said he would be able to give me a better price if I could make it to their dealership. I told him that I don't want to buy from them any more and hung up. Then I received 5 more calls from the manager of dealership. However, I had made my mind that I wont give my business to these rude people.Stay Away, far far away
by bmaple on 09/02/2010I have purchased a lot of cars over the years and this was the wost dealer I have ever encountered. I inquired over the internet to see if they had a Sonata with navigation and what the price would be. They replied that they did and… invited me in and offered apporx $2000.00 off.(so far so good). When I got there I had to ask someone to help me. The salesmen or managers who ever they were were standing around doing nothing and didn't even acknowledge me walking around the showroom and sitting in cars. I finally asked someone to help me. With a glare from this tall guy with glasses who I found out later was the owner. Sorry to bother you guys isn't that what you are there for? They did not want to let me test drive a car until I committed that I would buy one THAT DAY. How do I know if I want to buy the car if I have never driven one? Should have just left when no one approached me, but I was already there so what the heck. I drove the 2011 Sonata and really liked it. They only had a few of them and said no other dealers had many either. BS They did not have one with the Navigation and that is an option I wanted. I asked if they could find me one. They said they needed a deposit and the internet price I was quoted would dissapear if they had to bring me one in.BS I asked them if they had one wioth navigation and they said they did. They also added a destination charge in so the initial price went up by over $700, not that they were gonna honor that price anyway. When I started to get mad regarding the destination charge and the fact that they told me they had a car on the lot that they didn't, the salesman went to get someone. This man named Greg comes over very condesending and says all dealers add on fees to the internet quotes and buyers should expect it. Greg was supposedly the owner. They seemed to be trying not to sell me a car. I am normally an easy going person, but it was getting ridicoulous. When I got up to leave Greg said I would not find the car I was looking for or a better price and I would be back. At that point I told him I would rather pay more somewhere else. Not only did I find the car within minutes of Gregory, I found it for less and I got treated the way someone spending over $24,000 should be treated. Gregory Hyundai and Greg himself are the reason for the negative image that car dealers have. I wish I would have seen these reviews befor wasting three hours at Gregory I found the car and treatment I wanted elsewhere and love my new Sonata.
Hyundai Tucson
Hyundai Santa Fe
Hyundai Kona
Hyundai Palisade
About our dealership
We apologize for the inconveniences that you experienced. The owner, Greg Mauro and his family have been in the car business for over 30 years and they pride themselves on customer service. Obviously in your case we fell short of our goal and for that we sincerely apologize. Kevin Hart Internet Sales Manager
by kvn1212 on 10/23/2014