The Audi Exchange
Today 9:00 AM - 6:00 PM
Customer Reviews of The Audi Exchange
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Very professional and friendly dealer
by Tuck on 08/30/2024
Very well trained Salesperson, Cesar.
From sales to financing to delivery, this was a first rate experience!
178 reviews
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Very professional and friendly dealer
by Tuck on 08/30/2024Very well trained Salesperson, Cesar. From sales to financing to delivery, this was a first rate experience!Q3
by Jillion Davis on 05/14/2024Ryan Paul was outstanding! Smooth purchase buying a Q3! He was so personable and made my experience wonderful. He’s funny too. He knew all the answers to my questions as well. If you are in search of a car, ask for him! He made it a truly… great experience for me. Thanks! Sid was great too. and shout out Robert:)Five stars only for Brian Balinski
by Hansi on 04/12/2024I recently had the pleasure of interacting with Brian Balinski at the Audi dealership, and I must say, his level of customer service exceeded all expectations. Despite the dealership being busy, he made me feel like I was his top… priority. Brian's knowledge of Audi vehicles was truly impressive. He patiently listened to my questions and concerns, providing thorough and informative answers. It was evident that he was not only passionate about the brand but also dedicated to ensuring customers like myself make informed decisions. What truly stood out about Brian was his attention to detail. He took the time to understand my needs and preferences, guiding me through various options and features tailored to my preferences. His patience and willingness to address every query instilled a sense of confidence in me throughout the entire process. Moreover, Brian's professionalism was exemplary. He maintained clear communication at every stage, keeping me informed about the progress of my service and promptly addressing any issues that arose. His proactive approach and commitment to customer satisfaction were truly commendable. Beyond his technical expertise, Brian's interpersonal skills were exceptional. He exuded warmth and sincerity, creating a welcoming atmosphere that made me feel valued as a customer. His friendly demeanor and genuine interest in ensuring my satisfaction left a lasting impression. I cannot recommend Brian's customer service enough. He embodies the epitome of exceptional service standards and is a true asset to the Audi dealership. If you're seeking a seamless and enjoyable experience, look no further than Brian. His professionalism, attention to detail, and willingness to go above and beyond truly set him apart. He truly deserves a longdue promotion.Thank you for making our Audi experience a memorable one. We look forward to continuing our relationship with Audi, thanks to outstanding representatives like Brain Balinski. Thank you, Brian, for your outstanding service and dedication to exceeding customer expectations. You've undoubtedly earned my loyalty as a satisfied customer.Above and beyond!
by Pam on 04/06/2024I don’t normally write lengthy reviews, but wanted to share this only because of the terrific experience I recently had at the Audi Exchange with John Ziebarth. Spent several weeks exploring and researching a number of options… (new/used/buy/lease), makes (Mercedes, Audi, Porsche, Lexus) and models before deciding. Ultimately leased a new Audi because of the terrific customer service and experience I had working with John Ziebarth (sales) at the Audi Exchange. John went so far above and beyond to answer my endless stream of questions and arrange (so many!) test drives for me. He was always generous with his time, impressive with his quick encyclopedic knowledge, and made the whole experience—which is generally excruciating for everybody—wonderful. Thanks JZ! Couldn’t be happier with my new wheels.Used vehicle purchase
by SM on 03/23/2024Car was in great shape as described. Whole process was smooth and efficient.OMG Awesome! X4
by Brandy on 02/29/2024Hey Scott is the reason I keep coming here this man knows how to make you feel welcome and even after you buy your car he stays in contact for any question. Yesterday I had the pleasure of meeting Juan the salesmen who went to bat for me to… get the best car and APR with Vic(more on him later) he was awesome with the same welcoming and wanting to make sure I was happy the same attitude as Scott. Vic and Robert not grumpy guys in an office but laid back,fun and they really worked hard to make sure my deal was the best and safe financially. If you have not been to Audi exchange in Highland Park,Il then you bought your car at the wrong place. In my professional life I am call a subject matter expert in oncology but this organization and their fellow colleagues are subject matter experts in treating ppl outstandingly and wanting to make you happy not just put you in a car. Take it from me a 2x car buyer at Audi Exchange of Highland Park,IL….run there now if you gone yetOmG I call they made it happen!
by Brandy on 02/29/2024Hey Scott is the reason I keep coming here this man knows how to make you feel welcome and even after you buy your car he stays in contact for any question. Yesterday I had the pleasure of meeting Juan the salesmen who went to bat for me to… get the best car and APR with Vic(more on him later) he was awesome with the same welcoming and wanting to make sure I was happy the same attitude as Scott. Vic and Robert not grumpy guys in an office but laid back,fun and they really worked hard to make sure my deal was the best and safe financially. If you have not been to Audi exchange in Highland Park,Il then you bought your car at the wrong place. In my professional life I am call a subject matter expert in oncology but this organization and their fellow colleagues are subject matter experts in treating ppl outstandingly and wanting to make you happy not just put you in a car. Take it from me a 2x car buyer at Audi Exchange of Highland Park,IL….run there now if you gone yetKnowledgeable sales staff, no pressure
by Carol on 01/07/2024We had a great experience buying a car here. John was able to explain the features of different cars and understood what was important to us.George is the best!
by Matt on 08/04/2023Great experience (different than others). Transparent and efficient. George is the best!Professional with personal touch
by Peter Spies on 07/25/2023Our sales rep was great, knowledgeable and very no nonsense , which I appreciate. Same with financing.Very efficient and friendly
by Aaron on 07/19/2023This dealership won’t waste your time and they even went out of state to find my car. I was able to work out most terms over the phone, so it was an efficient visit to pick up my Q5. Manos was incredibly helpful - I’d highly recommend… asking for him in the Sales Dept.World Class People, process and Dealership!
by KWU on 07/18/2023I live in Texas and found the perfect Audi Q8 at Audi Exchange. I was a bit nervous buying a used Audi (2019) unseen. However, I highly recommend Brian D to secure the perfect car. He and his team of Audi experts were available by phone… and text immediately. They made the process very easy. Including, working with Ryan the finance expert to help arrange partial financing putting money down. Brian also helped with a reliable and high quality transport company to ship the car from Highland Park, IL to our home in Texas. He uses them all the time. This was a huge selling point buying out of state, which worked out great.5 Star Audi Sales and Service in Chicagoland
by Tom on 05/18/2023I purchased my second Audi from the same place that I bought the first one. Outstanding Sales and service (and cars). Every employee that I have dealt with in this dealership has been friendly, courteous, and most importantly… professional. An impressive facility and surroundings.Liked it…
by Step on 03/21/2023Nice place, well run, great vibe. Kyle Morgan was great, and GM Rogic is a very pleasant and approachable guy.New Q7
by Ken on 01/15/2023Always an easy and efficient experience.Professional
by Athens on 09/10/2022Easy and professional processVery pleased!
by Cmorgan6388 on 09/09/2022I saw a Q5 advertised at The Audi Exchange and called to make sure it was still available. I spoke with Manos. He was super nice and I scheduled a time to see it that day. Manos was delivering another vehicle but got the keys and let me see… and then test drive the vehicle by myself. I did an extended drive for about 20 minutes on highways and side streets. When I got back we discussed pricing and trade in. We negotiated but did not come to an agreement on trade in price and I decided to see what Carmax would pay for my vehicle. I left and went to Carmax. They came back with the same price as the dealership. I was impressed that the dealership gave a fair price and decided to call Manos the next day and discuss the deal further. We negotiated a price and I put money down to hold the vehicle. I picked up the vehicle the next day and delivery was efficient and enjoyable. I will absolutely go back for future vehicles. I was treated very respectfully with no pressure to purchase. Manos was a super salesman and listened to all of my concerns. Once again a great auto purchase experience!Low Mile Four Ringer! - but not 100%
by Kansas Audi on 09/09/2022We found this car on a website. It was very low miles for the year. Had never purchased sight - unseen before. It did not end up as unmolested as I had hoped, and was told. There is a (mostly repaired) dent area on the passenger side. There… are scratches on the rear bumper which were not seen or reported to me. I had asked "Cesar" if there was any damages, dents, chips, etc. I guess his eye is not as particular as mine. As far as the dent area, nothing was reported on the "Carfax". I was not shocked as I have been unimpressed with Carfax in the past. I was told it was detailed before delivery. It was not - at all (to my satisfaction). There was still grass pieces in the trunk and ALOT of leaves under the hood. I had asked Cesar about rust or corrosion, he said none - even though I found an amount. It must have been parked outside alot.Oh well, the car seems good except for a few things.Very quick and transparent
by Mermaid on 08/02/2022Great dealer, always seems busy, very transparent and pleasant to deal withWonderful experience top to bottom
by Russ on 06/30/2022Highly recommend. Great facility and staff.Thumbs up!!
by Gummy on 06/18/2022There's a reason why this dealership is best in chicago area. Very friendly staff and process was quick and easy. I would recommend to everyone to this dealership.
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