Customer Reviews of Land Rover Hinsdale
Review type:
Very nice dealership, and staff!
by Mweaver on 09/15/2024
I had a great time and experience with the staff as well as my purchase. My salesperson, John, made sure I was well taken care of throughout my process.
25 reviews
Sort by:
Very nice dealership, and staff!
by Mweaver on 09/15/2024I had a great time and experience with the staff as well as my purchase. My salesperson, John, made sure I was well taken care of throughout my process.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Land Rover Hinsdale! We are always more than happy to assist you if anything else comes up. Take care!
Not trust worthy
by Kam on 08/23/2024I traded in my old car for a newer one and transferred my existing plates. It has now been 7 months, and I still haven’t received the title. Neither the title nor the registration was submitted to the DMV. With expired license plates, I… can’t even drive my $100,000 car. I’ve spent the last 3 weeks trying to get answers, and my bank has been trying to reach the dealership for 6 months. This is completely unacceptable. I’m still hoping this issue can be resolved without having to take legal action.New to me vehicle purchase
by Soback1 on 03/04/2023I purchased a used Yukon from quite possibly the best salesman in the country. Jason was extremely professional and made the process easy. The dealership was beautiful and the whole purchase went fast and easy.Pres
by Chris B on 08/26/2022Eric Hutn is a excellent representative for Hinsdale Land Rover. We he caring about the customer and passionate about his workPresident
by Chris B on 08/25/2022Wonderful dealer and especially it’s personal. We deal with Eric Htun who is a excellent representative and great at follow up and very Passionate about the his customers and his work. Chris BrahlerPresident
by Chris B on 08/25/2022Eric H provides excellent service and is very passionate about doing a good job. Excellent representative of Land Rover Hinsdaleawesome!
by Melissa M on 06/01/2022Jason Yap was great! very helpful on answering all my questions and also honest. We enjoyed our experience buying our new JaguarDon’t trust pre-owned “certified” & be ready for hidden fees!
by MOLLY on 06/24/2021SALES: the sales side was decent, other than feeling blatantly lied to about the “in control” remote which was a new feature to me. Was told that was the reason why this car was priced over $3,000 higher than a xxxx near identical… vehicle...yet was never disclosed that it was a 50% working feature AND A MONTHLY SUBSCRIPTION SERVICE! Definitely thought paying $3k for that add-on meant we would HAVE that feature added-on, not another subscription! They had the nerve to tell me I didn’t purchase the vehicle from their location...it ABSOLUTELY was purchased at the Hinsdale location. The VIN is SALCT2BG7HH646006. SERVICE: Purchased a DISCO Sport Luxury in December still under factory warranty. In the first week I was hearing noises from the back tires which I told them I assumed was the brakes(?), they couldn’t diagnose the problem causing noises but claimed nothing was wrong (highly aggravating) and said they replaced the brake pads as precaution. This did not fix the issue. They called out of nowhere in February claiming a part had come in for my back end and there would be no charge to install it so I brought it in. I show up and they don’t know why they ordered the part, don’t think mine needed a replacement, they are clearly extremely confused & so was I. I did tell them that the noises I was hearing hadn’t stopped occurring, but that wasn’t even addressed again due to their confusion on the ordered part. They did not end up replacing anything. They also claimed they were too busy to even WASH my car while I was there....they wasted half of my day, for nothing, due 100% to negligence on their end. No apologies from them. Also witnessed unprofessional yelling from manager to sales/service rep about the situation wondering why I was ever called to begin with. The noise was getting progressively worse month by month so I just brought it back in and I’m hit with a $1,800 issue (tire shock absorber?)....an issue that they couldn’t even diagnose on the multi-point inspection!!!... accompanied by a list of suggested repairs/replacements. Again, this ALL has taken place less than 6 months after purchasing & only 3 months outside of the factory warranty. Less than 5,000 miles put on vehicle in that duration. I feel that I was either sold a lemon or they did not do a valid check on their pre-owned vehicles that they “certify”.a bitter lemon taste
by Molly on 06/18/2021Purchased a DISCO Sport Luxury in December still under factory warranty until Feb. I immediately (first week) was hearing noises from the back tires which I assumed were brakes(?), they couldn’t diagnose the problem causing noises but… claimed nothing was wrong and said they replaced the brake pads as precaution. The noise was getting progressively worse month by month so I just brought it back in and I’m hit with a $1,800 issue (tire shock absorber?) accompanied by a list of suggested repairs/replacements. Again, this is less than 6 months after purchasing & only 3 months outside of the warranty. Less than 5,000 miles put on it in that duration so I now feel that I was either sold a lemon or they did not do a valid check on their pre-owned vehicles that they “certify”.Mary
by MariaNav on 03/09/2021Jason Yap made our car shopping experience comfortable & painless. No pressure to sell me anything and very professional. I purchased my dream car & happy with dealership serviceJason is a ROCKSTAR!
by LaNasia on 03/07/2021Went into Bill Jacob’s today for a test drive. From the moment we walked in the door, we felt comfortable. We were fortunate to have Jason as our Sales person. He was funny, friendly, transparent, patient.... Can’t say enough about how easy… he made the entire process! Needless to say, the test drive turned into a purchase, and we a SUPER EXCITED with our new “toy”!Jaguar XE inquiry
by Bewrig1 on 03/02/2021I reached out to Hinsdale Jaguar/Land Rover this last week to test drive a 2018 Jaguar XE 35t. The sales team worked with in my timeframe and was not bothersome what so ever. They answered my questions virtually and then gave me a local… contact by the name of Jason Yap. He was professional , friendly, and knowledgeable about not only this car but a wide range of vehicles. I enjoyed my visit and test drive with Jason and I can't say nice enough things about how he treated me. I did not purchase the vehicle because it was not what I was looking for, but this dealer experience is at the top of my list and I would purchase a car I liked in a heartbeat from Jason and the team here. Take a look at the inventory, visit the dealer and ask for Jason Yap. You will not be disappointed.Wonderful experience! Would buy another vehicle without hesitation!
by Dr George on 02/28/2021Jason took me through a wonderful experience purchasing a new Defender!! Jason is a very amiable and knowledgeable representative reflecting the excellent experience I have had with Bill Jacobs Land Rover!!Land Rover Rockstars
by Cloudrunner on 04/05/2017We had an absolutely outstanding experience with Land Rover in Hinsdale. I know part of it is the Land Rover experience itself but the people in Hinsdale took the time to make sure we were comfortable and asked questions to help us make… sure we were thinking of the right details. The experience extended from our greeting at the door to the porter who asked us if the car was prepped to our satisfaction.Landover HInsdale was very professional
by ceej1234 on 03/29/2017LR Hinsdale gave me a really good and fair deal. The guys there are all good peeps. Mike R. was very professional and helped me and my family on getting our new ride. TY!Service, the right way
by giler01 on 04/10/2016I recently took my Evogue in for regularly scheduled service including new wipers and an issue with cold starting. Joe made sure had the day and time for drop off - first thing to not interrupt the work day. He listened, made notes and… also looked to see whether there were any service or recall issues then provided a date, price and loaner. The loaners have worked well for both sides - I've upgraded twice based on models Bill Jacobs has provided. During the inspection they found a slight problem that was also corrected. This stretched repair time but with the loaner it was no problem. What a pleasant surprise when I got the truck back. With full fluids and other checks it's as fast, responsive and comfortable as when it was purchased. Imagine getting a vehicle back at 60,000 miles that feels new. Great performance, care and communication from Joe and the team at Bill Jacobs Land RoverBill Jacobs
by KWanders on 11/17/2015I had an issue with an engine light coming on two days before I was going out of the country for two weeks. My service advisor was great. I was able to have my car dropped off and they let me keep it there for a week. They didn't have to… do that as I know it's a busy place, but that was really going above and beyond in my book. When I returned, my Evoque was ready and waiting all freshly washed. This is my second Range Rover with this dealership, they have the best customer service,Satisfied...
by BrindleDog1990 on 09/09/2015updated 10/28/2015I am very impressed with their prompt and courteous service. I have never had to wait or been unhappy with the work they have done for me. I highly recommend them. And they serve Starbucks so how can you go wrong?Evoque Service Visit
by Giler01 on 10/15/2015The vehicle went in for standard maintenance (50,000), with a request to look at brakes and replace wipers. Land Rover called back within a couple hours to confirm that brakes/ calipers were needed along with standard maintenance for the… mileage. They always discuss standard versus optional maintenance - other things that can be done to ensure the long term health of the vehicle but are not required by the warranty. Since I tend to drive between 25,000 and 30,000 miles a year I've found the extra services are well worth the time and expense. They called back at the end of the day to let me know when the vehicle would be ready which was no problem - Land Rover had provided a new Discovery as a loaner vehicle, always nice to drive the new models and be able to review upgrades and changes. The car was ready on the day promised, extended service hours make it convenient to pick up the vehicle without having to cut the work day short. The quality of service has always been first rate, there are no problems when you get the vehicle back. If anything else is found you're immediately notified with what options are available. All of this is driven by the Service Manager who I've gotten to know well over the last 12 years. Linda is your best friend and advocate when it comes to anything related to your vehicle. She makes sure you're informed, well taken care of and in and out as fast as you need to be. You buy the car once but keep coming back because of the service. This is my 3rd Land Rover and expect more to come as the years pass.New car purchase - Range Rover Sport
by ian27 on 05/11/2015I recently bought my second new car from this dealer and having been a Landrover customer both in the UK and now the US I have to say that they have been excellent. The car I bought was exactly the specification I was looking for and… from start to finish a couple of enjoyable hours with the team and I was driving the vehicle away. As with every new vehicle there were a few issues which were related to the manufacturer not protecting the vehicles when shipping. The team supported me well, listened to me and took the necessary action to rectify the issues. I recommend this dealer and the service they provide.Great experience
by LoveOurLR4 on 04/22/2015We had identified a vehicle on-line and walked into the dealership at dinner time and three hours later drove off with the vehicle including the test drive at the price we wanted to pay.
Land Rover Defender
Land Rover Range Rover
Land Rover Range Rover Sport
Land Rover Range Rover Velar
Videos
About our dealership
Bill Jacobs has been thriving for over 50 years in an industry that has seen many a competitor come and go. The Jacobs philosophy is simple Be Genuine.
We strive to be genuine in all we do, offering genuine value on our vehicles and providing genuine customer service. Our secret to success really isn t a secret at all. While other places are trying to make a sale, we're trying to make a difference.
"The CARS bring you in. The EXPERIENCE brings you back."
What sets us apart
Starbucks Coffee Bar
Complimentary Service Loaner Fleet
Amenities
- Complimentary Loaner Cars
- Complimentary Drinks
- Complimentary Coffee
- Complimentary Car Wash
- Cable Television
Languages Spoken (1)
- Spanish
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Land Rover Hinsdale! We are always more than happy to assist you if anything else comes up. Take care!
by Peter Joyson on 09/17/2024