Customer Reviews of Land Rover Hinsdale
Review type:
Very nice dealership, and staff!
by Mweaver on 09/15/2024
I had a great time and experience with the staff as well as my purchase. My salesperson, John, made sure I was well taken care of throughout my process.
25 reviews
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Great Service
by Harry276 on 01/05/2015Linda gives me solid advice and reliable estimates. The work is always done in the time frame she promises and the work has always been completed satisfactorily. I would recommend this dealer and Linda for all your Land Rover needs.Would never patronize Bill Jacobs' dealerships again
by disgruntled8 on 02/07/2008My wife dropped off her car for service and the loaner she had reserved was unavailable. She was given an Enterprise rental which she returned to the dealer in good shape. 3 hours later Enterprise called to say there was $800 damage to the… vehicle. Investigation showed the damage occured when the car hit a phone pole supporting wire on the Land Rover lot. Regardless they assumed no responsibility for their porter damaging the car. Enterprise on the other hand bent over backwards to help us learn the truth and split the bill with us, while the Land Rover dealer refused to help us in even the smallest way. When you buy an $80,000 car you deserve better. The same owner owns all the Land Rover dealers within 20 miles of my home.Worst service i have ever had. DA report and BBB filed.
by redline5 on 10/12/2007This service department has one of the worst of all land rovers in the US. They held our vehicle for 3 extra days and did not inspect it until then because the warranty was running out. Supposedly if they did this it was still supposed to… be coverd. They screwed us big time. The engine was already replaced half of the engine block and due to a bad install on their part (misalignment, bad porting, and something with the camshafts) it broke down again. They are the worst of any company that i have seen, as rover north america, and corporate wouldnt look at us until we filled with the BBB and DA. Then they just hire a high priced lawyer to screw the little people. Did not have loaner available either. Never going back to that hellhole!Wear ear plugs
by johnnybwis on 01/08/2012updated 04/27/2025These guys spewed a laundry list of lies. They had the vehicle I wanted which was missing anything that was not bolted down. Antenna, owners manual, entertainment system remote and headphones, valve stem covers, disk for nav system. I was… told they would take care of the missing items so I bought the vehicle and left it there for as they where to deliver it with those items replaced. Actually I was only concerned with the valve stem covers, antenna and nav disk. They dropped the vehicle off at my house with the antenna installed but nothing else. Several phone calls assured me these items were being sent but just more lies.
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About our dealership
Bill Jacobs has been thriving for over 50 years in an industry that has seen many a competitor come and go. The Jacobs philosophy is simple Be Genuine.
We strive to be genuine in all we do, offering genuine value on our vehicles and providing genuine customer service. Our secret to success really isn t a secret at all. While other places are trying to make a sale, we're trying to make a difference.
"The CARS bring you in. The EXPERIENCE brings you back."
What sets us apart
Starbucks Coffee Bar
Complimentary Service Loaner Fleet
Amenities
- Complimentary Loaner Cars
- Complimentary Drinks
- Complimentary Coffee
- Complimentary Car Wash
- Cable Television
Languages Spoken (1)
- Spanish
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Land Rover Hinsdale! We are always more than happy to assist you if anything else comes up. Take care!
by Peter Joyson on 09/17/2024