Customer Reviews of Thomas Nissan of Joliet
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Excelente servicio al cliente
by Jorge Santos on 12/21/2024
Fue una gran experiencia al comprar mi carro nuevo en Thomas Nissan gracias a José barrera por su excelente servicio
25 reviews
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Excelente servicio al cliente
by Jorge Santos on 12/21/2024Fue una gran experiencia al comprar mi carro nuevo en Thomas Nissan gracias a José barrera por su excelente servicioJorge, ¡nos alegra que hayas tenido una experiencia tan maravillosa con nosotros! Nuestro equipo se esfuerza por ofrecer una experiencia excelente y nos alegra que haya encontrado este es el caso durante su visita. Si tiene más necesidades o preguntas, ¡comuníquese con nosotros!
Exceptional Service
by Carmen on 10/07/2024Amanda, has been our go to Sales Person for our car needs. Highly Recommended! Her professionalism exceeds our expectations, her charisma is contagious and it makes the purchasing process enjoyable. We have purchased many cars from Amanda,… and her bespoke cars from Nissan are the best decisions we’ve ever made! Give her a call, her service is unmatched! Thank you! 😊Thank you again for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
THOMAS NISSAN Surpasses Other Dealers
by Susan Marie on 07/27/2024Hi, Jose. LOVE MY RIDE! 🥰 I'm working my way through my QUICKREF GUIDE to program my NISSAN to my specifications. Much fun for me. 👍 Here's my GOOGLE review. I'll post it to other sites as well. Thanks again for all your hard work and… making this most excellent purchase happen. --------- I must give the HIGHEST RATING for TOTAL CUSTOMER SATISFACTION to THOMAS NISSAN in Joliet, Illinois. My salesperson JOSE BARRERA's service SURPASSED my expectations for a car buying experience. Jose is expert, most knowledgeable, thorough, friendly and no-pressure. He patiently walked me through the entire process - establishing my personal priorities; profiling vehicle types, features and price ranges available; my trade-in value; actual vehicle selection; myriad features explanations; test drive; trade-in, sale, financing, insurance and license plate transfer; and actual delivery all in one morning... AMAZING and so CONVENIENT! Jose also gave me a tour of the SERVICE DEPARTMENT and reviewed my maintenace schedule. The entire facility is beautiful, comfortable and immaculate. Free popcorn and coffee while you wait for service. Everyone I met was so welcoming and professional. I was estactic to depart with my brand new 2024 NISSAN ROUGE SL... I LOVE IT! The price was right, the financing a simple process and my salesperson Jose THE BEST. Count me in as a LOYAL CUSTOMER. Here's to many miles of NISSAN driving fun. THOMAS NISSON offers many models and colors to choose from among their fully-stocked inventory, both new and certified pre-owned vehicles. Leasing options are also available. You can browse their website for lots of photos and video clips. ThomasNissonJoliet.com HIGHLY HIGHLY RECOMMENDED ⭐️⭐️⭐️⭐️⭐️Susan Marie, we're happy you found our staff to be so supportive during your experience here at Thomas Nissan Of Joliet. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great Sales Consultant
by Stefani on 08/24/2023I would just like to say how professional JaimeTorres, Sales Consultant was. I have never met a more nice, hard working sales guy at a dealership. I have had some pretty bad experiences with other dealerships & I have to say that he gives… Thomas Nissan a good reputation. It was the hottest week of the year & we were there two different days & Jaime was willing to stand out in the heat & bring up any car we wanted to test drive. He even offered to come in on his day off if that was the only day we could make it. Unfortunately we did not purchase a vehicle from him that day. I know he did what he could do & we went round & round, but he never let us see his frustration & remained so professional & polite. I would totally recommend to ask for Jaime Torres if anyone is looking to buy a car from Thomas Nissan.Hi Stefani, thank you so much for your positive comments about Thomas Nissan Of Joliet! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Thomas Nissan Of Joliet! We look forward to giving you 5-star service NEXT time!
Great experience!
by Kenny B on 10/23/2021Jose Barrera was very easy to deal with. No pushy sales pitches, which I really appreciate. He was able to answer any questions we had and is available for anything I need in the future. We purchased a 2021 Murano.I DO NOT recommend Thomas Nissan
by DO NOT recommend on 03/06/2021Service Department has been getting worse and worse over the last few years. Revolving door for service managers. They had my car for a week and wouldn't return calls in order for me to pick it up. Justin always had excuses and even lied… about running diagnostics. Charged $177 and told me they didn't find anything. Took my car to Hawkinson Nissan in Matteson to find competent and friendly staff. They ran the diagnostics and found and fixed the problem in a few hours! I called Greg Thomas, a supposed manager, and he couldn't care less. Never going back.Beware - Deceitful Sales Practices
by BuyerBWare on 03/31/2018I would not recommend anyone do business with this company. Please believe all the negative reviews that you see online against Thomas Auto Group Inc, doing business as Thomas Nissan of Joliet. I purchased a vehicle from this dealership.… They took my money and I never received the vehicle. Why? Because they sold the same vehicle, that I bought, to someone else. To make matters worse, they promised to find a comparable vehicle to make up for their wrongdoing, but has failed to do that! Instead, they wanted to give me my money back so that I can go find another one somewhere else, which lets them off the hook. This is all after I took time off of work, flew to Illinois to purchase this vehicle, rented a car, and drove an hour to this dealership just to buy this one particular vehicle in person! What did I get in return..... nothing! I still don't have my car and I don't have my money. I was told that the money that I paid to purchase the vehicle was refunded over 2 weeks ago, yet I still have not received it and my bank has no record of any pending refunds! Non-stop LIES from this dealership! They promised to compensate me for the trouble that I endured from their wrongdoing.. again.. LIES... they failed to do that as well! Please spare yourself the headaches and go somewhere else or suffer the consequences!! This company blatantly breached the contract/purchase agreement that we had and refuses to make things right when they are 100% at fault! I have been very patient through this nightmare, but now I have had enough. This company is engaged in deceitful selling practices and should be investigated.Awesome People to Work with!!!!
by Tiffany_Chapkovich on 03/03/2018My wife and I were in the market for a pre-owned car and they had a great selection. Had sales lady Amanda Ortiz, she was very helpful never pushy, made sure that we have the cars that wet wanted to look at ready when we got there. Took the… time to make sure we were happy with the vehicle we choose and did her best to make sure our payments were low and we understood everything that we had to do. She really made you feel like you were her first priority. Then after that when we went to finance where the guy back there was really friendly and knew exactly how to get you and get you out!!!! Over all I would have to say that this would be one of the best experiences ever at a dealership I've been in!!!!Veloster 2015
by David on 12/15/2017I came here looking to buy my first car and was greeted with probably on if the greatest staffs ever! The sales associate that helped me was Yousaf and honestly he was amazing. He was running around everywhere for me and never made me… feel pressured. In the end it was a great experience and I recommend everyone to go here!Very Disappointed Buyer Beware
by Jim on 11/26/2017After several times on the phone, we came up with a payment for a car I desired. Once, I got to the dealership I was told that there was a misunderstanding. Do not believe any advertising that this dealership is promoting.Matt Richards made my day
by CAC1974 on 09/15/2017I am so glad I decided to stop at Thomas Toyota. I was referred by a friend to Matt Richards in the sales department. I had many questions and feared they may sound ridiculous, however Matt answered each and every one and put me at ease.… Matt was a pleasure to do business with and I will be back in the future! Thanks again for your patience with me during the process of buying my RAV4, I love it!!!Bad service and no one cares
by kwhaley68 on 07/10/2017I bought my car from them. They told me at the last minute they would only have one key for me, even though they are a Nissan dealership selling me a Nissan. That's just plain cheap and bad customer service. So a little over a year later I… purchased an OEM remote and key blank. I went in to inquire about a couple things for my car of which programming the key was one. I was told it would take 30 minutes or less and would cost $65. No appointment needed because it was a short process. I go in to have it programmed and they tell me it could be up to an hour. They were backed up. I was annoyed but I understood. I am in customer service too and I know how it is. So I waited over an hour and a half. During that time, another person who had an appointment for recall work woke up from napping and saw the time. He had been there over two and a half hours. He inquired. His car hadn't been touched. Was told only one tech could do the recall work. He had an appointment mind you. So he left very annoyed without his work being done. I left at two hours. My car hadn't been touched either. I have called and left messages for the Service Manager. No calls back. I emailed a complaint to their website. Nothing. They clearly do not care at all about their customers in any meaningful way. I will never do business with them again. AND,,,I found a local locksmith to program my key. Took less than five minutes and it was cheaper than the dealer. Works great. No reason I will ever go back to Thomas Nissan and I will not even consider Thomas Toyota (soon to be Toyota of Romeoville). Don't care about customers...no problem. Lots of dealers to choose from.Don't trust them with your vehicle !!
by Dragon700 on 10/12/2015Took my 370Z to Thomas Nissan for an oil change, worked the night before so I told them I would just come back later in the day to pick it up. I figured it would be safe at the dealer where I bought it from. Went to pick it up and they… told me it was around back, noticed it was the only one sitting there without the Service Number Tag hanging from the mirror, didn't think much of it, got in and started it up. Immediately noticed the low fuel light on. Thought that was strange because it was not on when I dropped it off. Usually when it comes on it will give a certain number of miles till empty, it was showing 0 miles. I check the odometer, and checked the paperwork odometer reading and realized 20 miles where driven on it. I confront the Service Manger asking him to explain why 20 unauthorized miles where put on my car for an oil change? He had no answer, but refunded me the 22 dollars for the oil change. I told him I don't care about 20 dollars, I care about what happened to my car while it was in there care. He noted my paperwork stating the unauthorized use. I suggested we ask the technician personally but he said it would be handled internally. This is not a car that someone would casually drive around town, I'm sure the guy beat the wheels off it. Disgusts me...My plates could have been called in on for reckless driving, street racing or worse.Excellent!!!!
by bdeltoro on 08/06/2014Recently purchased our 3rd car from Thomas Nissan of Joliet and I can not say enough about this place they are outstanding, our sales person Jose just went over and beyond to make sure we were happy, we highly recommend this dealer totally… exceeded our expectations. Thanks again JoseREALLY BAD SERVICE DEPARTMENT
by zambrano on 10/14/2010It has to be the worst service dept ever, everytime I have to take in for service they say that everything check out ok, but when I bring home something else is always wrong two days later. After taking it in for service five times in… less than a year not one time have I left that place satisfied, sometimes I tell my daughter to take it in just so I wont'n have deal with them. I really REGRET buying a car from them and will tell everyone to think twice before goin to THOMAS NISSAN IN JOLIET,IL.DO NOT GO TO THIS PLACE!~!!!
by tiredofthomas on 01/29/2009This Nissan service department has to be the absolute worst I've ever encountered in my life! (And I've owned a Nissan for over 20yrs). God forbid you call this place and someone actually picks up the phone to start with. Then you have… [violative content deleted] transferring you here and there, and thennnn OOOOOHHH ooops, they hang up on you! Called them over and over only for the same thing to happen. And thank god, I made an appt and dropped my car off in the morning for a OIL CHANGE, yes a OIL CHANGE!!!!!! Something that should take 20min tops!! The car has been there all morning (appt was at 7:30am) and still isn't ready and it's noon. So I called to ask to speak to the Service Manager, Adam telling him I needed my car TODAY only to be told "I'd get it when I get it". I am taking this complaint even further now. I'm livid. You won't just see my complaint here, it'll be ALLL over and turned into Better Business Bureau..not for the service. But when I dropped my car off, I made it clear, I only wanted an oil change, the stupid sales advisor was trying to tell me I marked transmission flush, this flush, that flush! PURE BS!!!!!!!!!!!!! They're out to get every dime out of you!! DO NOT GO HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!The WORST
by welshryan on 10/18/2008I had been looking at a used 2008 Buick Lucerne for 5 weeks. IT was listed as an internet special at $18,988. The saleman, Vince was very helpful but "managers" were unbelievably dishonest. At one point, the "manager" said they couldn't… come off the internet price so my wife and I left. Then, the so-called general manager stopeed us as we were leaving and said he would take $17,988. We said fine and came back in and the guty came back out and said it would be $18,488. The fact that I was lied to twoo minutes before led me to lose my temper and leave. In this economny, they let a sure sale evaporate before their eyes over $500. BEWARE!! Matt RyanWorst Service Ever
by sampal on 09/08/2008Trying to call this dealership was my first clue this was going to be a bad experience. It took me about 7 times to call in before I could speak to anyone. Between getting dropped in the transfering to different departments, to having… someone picking up the wrong line, only to be hang up on me twice, (you would think they would put me back on hold) to not even being put on hold, just being hung up on. I can honestly say it was my worst experience. My solution.... Dont go there. I called another dealer and was able to get the information I needed right away, and to top it off.... The prices were much much better.Cars are great, salesmen are nice, and service is terrible
by roro5 on 06/17/2008Not very organized. No communication between employees. Poor service. Can't repair what seems like simple problems. Tried another Nissan dealer and found the exact same problem. (Might be a Nissan thing) Remember, when… you buy a car you marry thier service dept. for 3years 36000 miles.quality service work
by brownie11 on 01/07/2011updated 04/25/2025All the Nissans we have owned have been serviced by Thomas. There has never been a problem with their service or work! Several times we have had major warranty repairs. Each time the work was done on a timely basis and we have never had a… doubt about the quality of their work! A friend needed tires about the same time we did. He wouldn't consider Thomas and laughed when I told him that I needed new tires and would get them from Thomas. He paid more that $50 more than I did and already has had to replace them! One of the reasons we will always go to Thomas is the service department.Hat's Off To Thomas Nissan!!
by fgregory on 02/09/2012updated 04/25/2025Buddy in finance was very patient with me and he answered all my questions. Nate is a great salesman and was respectful of my time. I never expected this kind of treatment at a car dealer. Hat's off to Thomas Nissan. Thank you.
Nissan Rogue
Nissan Kicks
Nissan Pathfinder
Nissan Sentra
About our dealership
Our Up Front Pricing is based on current market conditions, availability, color and age of inventory. It is also important for you to know that our product consultants are not paid on commission but rather are paid on productivity and your satisfaction. Their goal is simply to help you find the right vehicle and ensure your complete satisfaction. Does that sound like the way you would like to buy your next vehicle?
What Makes Thomas Different?
What sets us apart
We have Product Specialists not Sales People. No Sales People means a no pressure and hassle-free, information rich experience because we are all non-Commission. We offer a Transparent no nonsense approach to all our guests
Our customers told us that they hated the traditional hassle and haggle at most dealerships, so we developed our Up Front Pricing philosophy. Once you arrive at our dealership you will notice our one low price is clearly displayed on each vehicle.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish
Jorge, ¡nos alegra que hayas tenido una experiencia tan maravillosa con nosotros! Nuestro equipo se esfuerza por ofrecer una experiencia excelente y nos alegra que haya encontrado este es el caso durante su visita. Si tiene más necesidades o preguntas, ¡comuníquese con nosotros!
by Michael Petrasek on 12/26/2024