Libertyville Lincoln
Customer Reviews of Libertyville Lincoln
Review type:
Fantastic! Worth the drive from Chicago.
by PickyBuyer on 04/02/2019I was very pleasantly surprised to find an open, upfront experience, as pleasant as the car buying process allows.Starting with a knowledgeable, no-pressure salesperson (Jacob Ortiz), it continued throughout the process, including… resolution of a minor post-sale mechanical issue. Bottom line; after visiting a dozen dealerships in search of the exact car I wanted and to be treated fairly, I found it here.Worst Experience in 40 yrs of car buying
by Debbie on 11/27/2018We purchased a certified pre-owned 2014 MKT in 10/2015 from Libertyville Lincoln. We also purchased an aftermarket paint protection (AutoButler) for $700.00 (10 applications over 5 years, every 6 months). After having numerous issues with… the MKT, we decided to trade it in during the summer (beginning of June) of 2018 for a new 2018 MKX. Went back to Libertyville quite a few times to check on incentives,colors etc and we spoke with sales manager Bill Baroud on at least 4 occasions to go over certain details. We told him at least 4 times that we were not going to transfer the AutoButler to a new car because it is very time consuming. They are an hour away from our home and driving either way in rush hour traffic is terrible so we usually leave the car overnight and half of the time they do not have the type of loaner we need so that makes it a 2 day project for us. Bill stated each time that he would refund us for the applications we did not use. I knew we used four but told him to make sure I was right, so he called back to the service dept.and said “yes, you will get reimbursed for 6 unused applications”. Each and every time we went into the dealership I went over with him what warranties we would be reimbursed for and the AutoButler was one of them. We discussed it at least 4 times! We gave them a deposit and they ordered us an MKX but, when it arrived it was not the metallic that was shown in the catalog (Lincoln changed the color from metallic to flat mid year) and they knew that I would not take possession of a car that had flat paint but we had a 50% chance of it coming in metallic. My other option was Magnetic Grey and I asked Bill if he would bring one of the 3 that our salesman Tony had located (before he went on vacation) so that we could finish the sale that Tony had worked so hard on. I was told “No, I am just going to refund your deposit” and that was the end of the phone call! Very unprofessional in my opinion! We went to a Ford/Lincoln dealer much closer to our home and had a fantastic experience! We filled out the paperwork to cancel out our extended warranty and the tire care warranty and faxed it to Libertyville Lincoln on 8/2/18, 3 days after purchasing our new MKX. We waited for the refunds to come and after 3 weeks nothing had come so I called the phone number on the back of the warranty paperwork, only to be told that Libertyville Lincoln was wired our refund on 8/4/18! My husband called and left numerous messages for the girl who was supposed to be sending us our refund (Chrissy I think her name was) and she never returned his calls. He finally got angry and insisted on talking to someone who knew when we would get our refunds! We got all but the AutoButler 5 weeks after Libertyville received the money! I have contacted Bill Baroud every 2 weeks since September to see when we were going to receive the refund he promised on the Autobutler and I am met with nothing but excuses. I could not even transfer it to our new car if I wanted to because our new dealership does not use Autobutler so we are just out over $400.00 and that is just not right! I have had Lincoln call on our behalf and they can do nothing because it is an aftermarket product that they do not promote, and now finally I was told that Dan Marks, the owner has refused to refund the money that his sales manager promised. So, they have kept our money, lied to us, and have a very arrogant attitude in general. I saw that firsthand in the 2-1/2 yrs we took the MKT in for service. Ed and Pat were the only 2 in the service dept that you could deal with. I am writing this with a lot of experience behind me. We purchase new (2 certified pre owned) cars every 3-5 years, and we have been married 40 years now. This was the worst experience weave ever had. I am use to leaving good reviews but this time I feel the need to let people know what kind of dishonest dealership you will be working with if you go to them!Buying used car
by GoWarriors72 on 02/21/2015This is a great dealer, with nice people that are willing to help. The car I got from them runs really well and have had no problems with it since I got the car.MKZ
by OscarCBS on 10/25/2014updated 11/04/2014The sales man was very knowledgeable and was able to answer all of my questions. He really made me feel like he cared about me and did his best to get me in the car that I wanted.Oscar, I am happy to hear that your time spent with our sales associate was a pleasing experience. Congratulations on your purchase! If you have any questions or concerns regarding your new vehicle please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Sincerely, Chuck Benkiel - General Sales Manager
bait and switch
by J_BUY on 02/21/2013updated 04/26/2025Went to dealer for a test drive, later was told over the phone we had a deal, then the next day they sold the car to someone else !Awesome Dealership
by renicpon on 04/17/2014updated 04/26/2025I just bought a used Lincoln MKZ from Libertyville Lincoln. I love the car. Bill and Chuck were great in showing me the car and getting all of my paperwork completed. I had a great experience and would go back in the futore to buy a new car… from them.Thank you so much for giving us this review and 5-star rating! Bill is a vital part to our staff and he will appreciate your kind words. We are glad to read your experience went so well at our dealership during your visit. We focus on providing world class service for all of our customers and you can expect the same at every visit! We thank you for your business and look forward to seeing you again for your future automotive needs. Sincerely, Chuck Benkiel - General Sales Manager
Libertyville Lincoln Came Through As Promised
by suv15 on 11/11/2011updated 04/26/2025Car dealerships are car dealers," but in the digital age, Libertyville Lincoln offered by far the most competitive and no-nonsense price...then kept their word with that price through the deal. I have never enjoyed what I believed was a… very competitive price with absolutely no wasted haggling time. They were honest, and there was no nonsense throughout the transactions. I would have no hesitation in recommending Libertyville Lincoln.Great Experience
by mikep63 on 05/14/2013updated 04/26/2025Went through a buying service and the dealer offered a much better price than guaranteed by the service. No hassle, easy process to get the car I wanted.Thank you very much for taking the time to leave this excellent review about our dealership! Our entire staff prides itself on providing the highest level of customer service, and we understand that our customers are looking for a quick and easy car buying process. I am very glad to hear that we were able to find the right car for your needs, and I hope that you will consider us for your future automotive needs. Enjoy your new vehicle! Sincerely, Chuck Benkel General Manager
Lincoln Nautilus
Lincoln Aviator
Lincoln Corsair
Lincoln Navigator
Libertyville Lincoln located in Libertyville, IL is proud to be one of the premier Lincoln dealerships in the Northern Chicago suburbs area. From the moment you walk into our showroom, you'll know our commitment to customer service is second to none. We strive to make your experience with Libertyville Lincoln a good one for the life of your vehicle.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
We sincerely appreciate your feedback. Each employee is a valued member of the Libertyville Lincoln Sales team and we all strive to provide excellent customer service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chuck Benkiel - General Sales Manager
by libertyvillin on 02/25/2015