Bill Kay Chevrolet
Customer Reviews of Bill Kay Chevrolet
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17 sales reviews
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Stay away from Bill Kay Chevy! They are not honest dealers!
by Bullseye on 08/08/2022Do not go to Bill Kay in Lisle. They play dirty car salesman games and if you're unaware what they are doing, they will rip you off. I went there to buy a certified used car. Dealer Certified basically means they have done a 176 point… inspection on it and thus they may provide an additional warranty period. Then when we sit down to do the paperwork the first thing the salesman tries is to upcharge me $2,500 because the car is certified... which is ridiculous. When a car is advertised as "Certified" the price in the listing includes the certification. Everything in the listing is included in the price of the car, otherwise it's false advertising. The General Manager tried to smooth things over, but by then it was too late, we left. This is exactly why people dread the car buying experience. They twist things around and if you don't know any better, they will rip you off. The listed price of the car, plus title, tax, and transfer, is all you should ever pay for unless you voluntarily request something else. Don't go to Bill Kay. They're still playing dirty car salesman games from 30 years ago. Shame, Shame, Shame!Bait and switch
by Cmerda on 04/24/2022Bill Kay, the home of the bait and switch. Called at 9 a.m. on a Saturday to confirm a used car they had listed on their website was available. Tiffany assured me yes it was. She asked what time I wanted to come look at it and I let her… know I would be there around 10 a.m. She said they'd make sure the car was out front so it would be easy for me to check out upon my arrival. Drove 40 minutes there, and then the games began. Was shuffled between multiple sales reps upon arrival (I think creating a bit of confusion is a key component of a bait and switch), and then was finally handed off to a different guy. And wouldn't you know it, the car I had just called to confirm they had was not for sale because it "has a blown engine." But lucky for me, they had the same make and model, but a year newer, and ONLY 50 percent more than the price of the car I called about. Already had it pulled up front when I got there. A sucker may be born every minute, but I'm not that sucker.Uniformed, Unprofessional
by Jkrull1 on 04/09/2017Incredibly unprofessional and classic "bait and switch" regarding CPO financing during purchase. Staff claimed not to know what vehicles qualified for CPO financing, showed the finance numbers with the 1.9 APR and then....the "snag" and… "this vehicle doesn't qualify". Pre-owned sales manager was rude going so far as to say "go talk with the general manager - I don't care". Will not set foot in this dealership again and will encourage everyone I know to do the same. Unethical, condescending and lacking in any type of customer service.New Car Sales, onto something good !
by kayroc1918 on 07/11/2016Sadly many shopping experiences for Any type of vehicle simply are not pleasant. I normally have to hit 3 - 4 dealerships until I can locate a Salesperson in which I can tolerate. I must say, this time I stopped at #2 when we found Bill… Kay and Paul Labak. However the entire dealership has a different comfortable air about it. I sensed plain down to earth, get down to business answer our questions and not play games. We had a very good experience here and found them patient and understanding our needs, really attentive to our needs and conversations.Great people and excellent service. Very attentive.
by ECDad78 on 05/10/2016One of, if not the most, satisfying experiences I've ever had in a customer service setting. My wife and I were looking to purchase a second vehicle for our convenience, and Bill Baresch and John the finance manager worked together to get… us a fantastic deal. They took the time and made sure we were completely taken care of. We will most certainly be at Bill Kay again in the future, and are more than happy with our purchase. Thanks again guys!New Chevy Silverado pickup
by BillyFish on 04/26/2016Just great. Like our salesperson, and we really like Chris Baumann the General Manager. Got a really good deal on a NEW Silverado. We were able to get all the new accessories we wanted from one place. While our new truck was being set up,… we were giving a loaner vehicle. I've dealt with Bill Kay Chevrolet many time, and would most certainly recommend them to anyone looking for a Chevy product.Great Service
by tartian on 03/30/2016Recently bought a 2015 Impala. Had an easy time finding and taking to the sales rep. Everyone was very helpful.Leasing
by mderven on 02/12/2016It was a long day but the folks at Bill Kay worked to keep my payments low. They also were able to bring the cost on a more expensive car down for us.Great service, very nice employees, and fun experience
by Billbuck103 on 01/05/2016Bill Kay Chevrolet is a class act dealer, they don't pressure you hard and they work with you, and make it a good experienceNice People To Do Business With!
by TravelQueen50 on 10/23/2015Nice experience at Bill Kay! My sales rep, Quan Bodie went out of his way to make I was satisfied buying my 2016 Equinox vs. 2015 Equinox. I got a nice affordable SUV with most of the bells and whistles I was looking for. Thanks again… and see you in 10 years!2015 Equinox
by EquinoxPat on 04/10/2015I leased a 2015 Equinox from Bill Kay. The sales rep was Bobby Nichols, and he treated me very respectfully and courteously. He answered all my questions, and gave me great service. I am very happy with the Equinox, and would definitely… recommend Bill Kay to anyone looking to purchase or lease a vehicle.2014 Volt
by scr1960 on 11/09/20142014 Chevy Volt This has been one of the better car buying experiences that I have had. I have bought a few cars in my time and I have usually not looked forward to the car buying process. In the past I have often felt that whatever… dealership I was at it seemd like they were doing me a favor selling me a car. At times I felt that they were holding me hostage until I agreed to purchase their car. I went to Bill Kay's dealership on a whim actually. I knew nothing about the dealership. I just knew they were on Ogden ave in lisle. I had passed by the place on my way through Lisle a few times. When I began looking for a car this time I thought I would give Bill Kay's a shot to see what they had. I was pleasantly surprised to meet the sales person Eric Pieroni. He knew everything about the Volt and answered all of my questions about the car. Since the Volt is a different kind of car I wanted to make sure that I knew what I was purchasing and that I understood everything about the car. I had a very informative test drive and he let me get to know the car. I was very surprised to be able to drive this car for about an hour. At other dealerships I have dealt with I was only able to drive around the block for 10 minutes and I felt like I was being rushed to get back to the lot so they could start making me a deal to purchase that car. This did not happen with Eric. I liked the way Eric handled this sale and I highly recommend that any one wanting to purchase a Volt to come and see him. He was more interested in selling me on the car and letting the car sell itself than trying to just sell me any car. A lot of sales people don't understand the difference. Most just want you to buy anything they have on the lot just to move the product out the door. I did not feel that way at Bill Kay's. Thanks, Steven C Rodriguez2012 Chevy Sonic Sedan
by danielp4 on 10/04/2012updated 04/26/2025My wife and I stopped into Bill Kay Chevrolet on a quest for an affordable car and we were lucky that we did! Joe K., our sales representative at Bill Kay, was incredibly helpful and polite during our visit. We test drove a 2012 Chevy Sonic… and loved the affordable price of the Sonic and the high quality interior and exterior design. I love the looks of our new Sonic! To get an American made car to an affordable price some corners have to be cut, but you would be hard pressed to point out where those corners are on the Sonic. Joe gave us a fair price and let us go along our way during our day of car searching without any nagging or prodding, as some sales representatives are known to do. We were so impressed with both the Sonic and Joe that we came back to Bill Kay and purchased the Sonic that we test drove. So far so good, and I'm very happy with the decision. So here's to Joe and the whole crew at Bill Kay who helped make the car buying process smooth and enjoyable. Thanks Bill Kay!Watch out for Eric Foret
by youknowwho on 05/27/2011updated 04/26/2025Watch out for the internet sales person Eric Foret, he will say one thing on the internet but when you get to the dealership he does your typical car salesman back pedal and will not honor the deal. I did speak with a regular sale person… Paul Petersen very nice and was very sorry for Eric's actions. Don't buy from Bill Kay Chevrolet!!!Thank you Bill Kay
by bud19 on 08/02/2012updated 04/26/2025Car buying experience has been very plesant at this dealership.People are friendly and ready to work with you to find the car you want rather than trying to sell a car they want to. The transaction and deals are simple and straight forward… - the not undersold policy gives you further confidence in pricing. I was amazed to see how well they were handling a large number of clients.My review of Bill Kay Chevrolet
by aprileve4 on 02/08/2012updated 04/26/2025I purchased my first vehicle from Bill kay in may 2011, although I was satistfied at the time of purchase with 2011 Chevy Silverado, after having drove it for 5 months the vehicle did not meet all my expectations. It was not the Chevy… itself it was the level of Chevy that I purchased. After expressing my dissatifaction with the Ls Trim Ralph Conti, and Chris B. went right to work to find me the best deal possible to move up to the vehicle I should have purchased in the first place. This process I expected to be pretty stressful, but after explaining my position Ralph and Chris worked diligently to exceed my expectations. I have made many new car purchases over the years (14-16) and used cars, but have never been as satisfied as I am with my experience in this dealership. I have since sent my daughter and two other customers to see Bill Kay Chevy. I would not hesitate to send family or friends to this dealer.An unpleasant experience
by miney on 08/15/2011updated 04/26/2025Got pricing info from the Chevrolet website and identical price from blue book website. The dealer wanted an additional $824 for advertising costs! This figure was written in by hand on the pricing page. We objected to this, and the sales… people and management became belligerent.I wanted to take a moment and respond on behalf of Bill Kay Chevrolet. I'm the new Internet Manager here and I just wanted to let you know that I personally apologize for any feelings of mistreatment. Our store has undergone some change in both sales and management recently. I can assure this is not the way we do business and I invite you to give use another chance in the future.
About our dealership
Bill Kay Chevrolet is a local, family owned car dealership that sells new Chevrolets while also offering a wide range of pre-owned vehicles from all manufacturers.
Bill Kay also offers complete service for all makes and models in our state of the art shop.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
I wanted to take a moment and respond on behalf of Bill Kay Chevrolet. I'm the new Internet Manager here and I just wanted to let you know that I personally apologize for any feelings of mistreatment. Our store has undergone some change in both sales and management recently. I can assure this is not the way we do business and I invite you to give use another chance in the future. April Andresen
by billkaychevy1 on 01/27/2012