Napleton Loves Park Honda
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Customer Reviews of Napleton Loves Park Honda
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19 sales reviews
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Good vehicles and Great People
by Blake R on 04/01/2021Chris L has always made sure my car buying experience is smooth and easy. Russ B and Gary T take care of all my service needs.Buying experience
by Carrie D on 01/15/2021We went on a weekday after work just to look for used civics. The salesman asked what we were looking for and listened. Showed us 2 cars and set us up for appt for a test drive or maybe to finalize our transaction. We cancelled the appt… twice and just showed up the following wk. Our salesman talked about options right away and I think it helped us decide on what we wanted. Our credit is not perfect but Jude and Chris made it happen.. we got the car for our son. We took home our first Honda. Very satisfied with this dealership!THIS DEALERSHIP PREYS ON ELDERLY
by Preying on the weak on 04/28/2020My father, who has dementia, went to this dealership after the car he owned started on fire & was towed here. They took complete advantage of him. Not only did they sell one vehicle, it wasn’t even the vehicle he asked to purchase. They… then let him exchange/trade it for the right vehicle & jacked up the price. My father should have never been able to purchase any vehicle, let alone two. They took advantage of someone who clearly displayed mental deficiencies. Myself & my siblings called the dealership & told them they must take the vehicle back. It has been one week since the purchase of the car & was driven “2” days. This ordeal caused my father to have a “Nervous Breakdown “ & is currently in the hospital. They agreed to take the vehicle back if my father pays over $4,600 for a car he had less then a week. Now you tell me, does this sound fair?? They absolutely took advantage of him & are continuing to do so. It really is a shame that during our current crisis there are people out there trying to make an easy buck!! Shame on You! I will be notifying the newspapers & television stations in Rockford. I have also contacted the better business bureau & contacted an attorney. This can never happen again!Love Honda's
by hondafamily15 on 06/29/2018My family has purchased many Honda's from Napletons and Chris has always taken good care of us.Good place to do business.
by Shawn on 06/29/2017Appreciate straight forward way of doing business. Have purchased several cars in the past from Chris Loch and always helped even long after the sale.I love my Pacifica!
by C.Draves on 05/01/2017I was in your dealership about a week ago looking for a used SUV or van that would work for us. I really appreciated Kristi's efforts to get me in for an appointment, she was sweet and very professional. The sales guy, David Summerfield,… was great and didn't pressure me into anything I wasn't comfortable with. I ended up leaving with a 2006 Pacifica that'll be perfect for my husband's long work commute!Past Sales Experiences at Napleton Honda
by verlinb on 03/21/2017I’ve been buying vehicles from Napleton Honda since 1999, when I bought my first Odyssey. Since then I have purchased a total of six vehicles from them. I keep my Odyssey’s updated about every 4-5 years, plus when we were a two car family… we always had an Accord or Civic. Over the last 17 years I have had many occasions to deal with both their Sales and Service Departments. I will have to say that this has been the first dealership that I have purchased from that has made, what has been a hassle in the past, to something I look forward to when visiting their dealership. I bought all of my vehicles from Chris Loch, who has since been promoted the Honda Sales Manager. Prior to Chris being promoted, I was looking for a particular Model and Color of a new Odyssey near the end of the model year. Chris was able to find one from another dealer, and needless to say, I was very happy. My wife has told me several times that she actually enjoys shopping at Napleton’s for a new car. They go out of their way to make sure you get what you want, at a very competitive price. We never felt pressured to buy. With Chris heading up his sales team now, I’m sure that he promotes his style of selling cars, and that is to make sure you take the time to look them all over, always being available to answer questions, and then take a ride to make sure that you are comfortable with the vehicle you are thinking of purchasing.Dishonenst
by ghostwriter4 on 07/02/2016I bought a Honda Pilot Touring style as a Certified Pre-Used car. They had to jump the car to allow me to test drive, but explained that the car had been sitting idle for a while. Several days after I purchased the car, I had to replace… the battery because it could no longer hold a charge. Then, when I was bargaining the price, I was told by the sales staff that they couldn't go lower because they had just replaced all the brakes on the car to keep it up to the Certified Pre-Used standard. I kept hearing a funny noise in the car, brought it to their service department and was told that because they were "brand new brakes" I would really have to push hard to get them to work. Brought the car to my local trusted service guy - he told me that the rotors were totally worn and the brake pads were shot. I will NEVER go back there again!!! Please be aware of their lack of integrity.experience
by crystalmazzei on 09/15/2014updated 09/27/2014I had an amazing experience at napltons in loves park dealership. Our sales person Mike B was very nice and listened to exactly what we wanted. We will be returning because we had such an amazing time here.Good Experience
by stoepfer on 09/15/2014updated 09/27/2014Overall great experience in leasing my first car. Very helpful and informative.Honda Experience
by CivicSue on 08/15/2014The sales relationship with Mike B. was excellent!!! He was very enthusiastic and extremely knowledgeable about the Honda Civic that we test drove and then purchased (same day). He was low pressure but was a good advocate for his… dealership. He is a very positive person. Good experience!!!!honda napleton
by dannydiaz406 on 08/09/2014mike b. is an awesome sales man he helps you out in many ways possible we have bought two vehicles from him and don't regret it at all. i would recommend him to anyone.Napeltons
by TanyaLuna1 on 07/04/2014I worked with Mike B. was awesome! He helped us find the right car for us and was very attentive with us.Thank you Mike B.
by Lumiere99 on 07/04/2014Mike B. amazing salesman. He was extremely helpful and accommodating. He has provided me the best buying experience ever!Great experinece
by shiela_ginn on 06/21/2014My experience with Mike B. was great. He is very knowledgeable about the cars he has available. He is super friendly and very helpful. I would definitely work with him again. His ability to make me feel valued as a customer is amazing.I had a great experience with Mike B.!
by Hgrell on 06/12/2014updated 06/18/2014I needed to purchase a new vehicle on rather short notice given a job change. Mike B. turned a stressful situation into a positive experience. Mike provided the necessary information that convinced me that the CRV was the new vehicle for… me![violative content deleted]
by hondawonder on 09/27/2008First of all, I will not given the salesman and sales manager's names here, because I understand that they are living on selling. However, I wrote our experience to let other people learn that they have to be caucious if they want to go to… Napleton Loves Park Auto Werks for buying a car. Well, we are like most of buyers, went to the car lot and looking for the car we wanted and aksed as much detail info on the car as we can to the salesman. At this point, the salesman seems very nice and patient on hearing our questions and giving the answers. We did not get the deal on the first - day - visit since we believed that they gave us at a high price and we decided to visit more dealers. We then went home and tried to get internet price on the same car we want to see if we could get better deal. In fact, we did. The second day after we sent our information in the internet, we got 3 internet price from 3 different dealers. We picked the lowest one which we thought we would buy for sure on that price. But unfornately that dealer is an hour drive away from home and Napletion Loves Park Auto Werkes are nearby, so we told the salesman of Napleton Loves Park who served us during our visit about our offer from other dealer. He sent me back (very fast) an email message (which I still keep in my computer) that he and his sales manager agreed that they would sell us the car at the same lowest price we got from other dearler and the same color as we wished at no extra cost (this was the same promise made by other dealer). And the salesman then called us to go on Saturday to sign the purchasing contract and pay 500 dollars downpayment. We agreed and went there on Saturday. Now guess what happened? The same salesman who confirmed to me the price and the color of the car in email just forgot his words in email and tried to play with the numbers with us again. I told him that he waisted our time and what he wrote in his email was the only reason brought us again here to buy the car. But he just ignored his written message and continously told us that they could not sell at the internet price we got. So we simply walked away. So, for anyone who wants to buy the car from Napleton Loves Park Auto Werks, be careful, think 3 times before you go there if you don't want to waste your time and get cheated. Time is yours and money is yours too.Poor Customer Service
by bpfeiffer on 06/22/2011updated 04/25/2025Typical car dealer. Did not have the car I wanted but said they could find one in 7 to 10 business days with a deposit of 500.00. Then the price kept changing between sales person and internet mgr. Very unpleasant experience would not go… back.Happy with our experience
by flying77 on 03/22/2013updated 04/25/2025Was helping my mother in law decide on what type of minivan to buy. Searched on Edmunds and numerous other sites to figure out wich had the best reviews. Went to a few dealers to see them in person and test drive a few models. This dealer's… salesman was understanding and not too pushy when we said we wanted to check other vans out first. Then when we figured out what we wanted to buy, we requested dealer quotes for the Honda Odyssey, and the Dodge Grand Caravan. Many Dodge dealers called immediately, but their prices where MSRP plus rebate but not the True Market Value that we were expecting to pay. Then the next day I got several emails of quotes for the Odyssey which were pleasantly well below invoice, and well below True Market Value. We then called the salesman at Napleton that we dealt with when we test drove the first time, and asked him if he could beat that price, otherwise we were going to drive over 50 miles to buy one. He checked with his manager and he beat the price. I told him to email me the quote that night and we had a deal. He emailed me the quote including tax, title, license, fees etc, and we put 500 dollar deposit down and waited about 7 days for the color that we wanted. Thank goodness for the internet quotes otherwise I wouldn't have known how low dealers are willing to go for a good deal! Do your research people!
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