Customer Reviews of South Oak Chrysler Dodge Jeep Ram
Review type:
Great Service
by Eileen on 04/11/2024
This dealership was a perfect fit for me. I was towed in and taken care of immediately. We decided to come back and shop for a used vehicle. Our salesman Ron, listened to what I was looking for and was very knowledgeable on the vehicles… that met those needs. Our purchase went without any problems and I’m looking forward to many years of driving my car.
32 reviews
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Service department doesn’t care
by James Sinnott on 06/17/2024The service manager tried to tell me my tires were bad, when in fact the entire front axle needed replacement. The techs couldn’t do their jobs correctly and get down to the root of the problem. I was charged a diagnostic fee, which I got… back in the end, but was told to put new tires in and bring it back. After that they had my vehicle almost two months. They put a different set of wheels on after I purchased a new set and it still wasn’t the fix. After finding the front axle problem, waiting on a nationally back ordered part and fixing the vehicle, I was given the vehicle back without a wheel alignment. I took the vehicle back on a Friday for the alignment, which was suppose to take “a couple hours@ and received my vehicle back on a Tuesday. Now my vehicle has something loose in the front end and rattling. They also parked my vehicle in the back of their lot need bushes and trees and messed up my paint. I have a crust and roughness over the top of my paint grime the bushes and trees. I will note that Joe was a good help on his end. The service manager is terrible and is only money driven. It doesn’t seem the technicians are very skilled and have trouble finding the root issues. I’m not too inclined to recommend this service department to anyone at this point. Hopefully they will fix this rattle and my paintGreat Service
by Eileen on 04/11/2024This dealership was a perfect fit for me. I was towed in and taken care of immediately. We decided to come back and shop for a used vehicle. Our salesman Ron, listened to what I was looking for and was very knowledgeable on the vehicles… that met those needs. Our purchase went without any problems and I’m looking forward to many years of driving my car.Worst Service Ever!! DO NOT USE THESE PEOPLE !!
by South Oak Dodge is TRASH on 03/29/2024The service dept is trash. They are disorganized and staff constantly call in disrupting their ability to serve customers. They kept my car for nearly 2 weeks while I paid for Ubers to get to work and after 13 days had done ABSOLUTELY… NOTHING. They didn’t even perform diagnostics on the car! They are rude and unapologetic for bad service. They should be out of business because there’s no way a thinking person would ever trust them twice. This was an expensive lesson learned. Call TINLEY Pk or Orland!You’ll feel like family
by Schefffan1 on 01/24/2024In a world when customer service went out the window Denny Guest certainly takes it to entirely opposite direction. My second time coming here and I can’t recommend it high enough. After the sale I’m in awe of how that truly care about you… and your satisfactionAbove and beyond
by Melinda Monroe on 12/01/2023Thanks South Oak Jeep for taking care of my 2014 jeep Over a 135,000 miles and going thanks to my service team! Ryan Norwood your attention to detail is awesome thanks for the smooth in and out service!Bait and switch
by DisappointedM on 08/12/2023BUYER BEWARE: Bait and Switch Tactics used by New Car Sales Manager Clarence McCloyd I visited South Oak Jeep Dodge Ram Chrysler on 08/06/2023. My intention was to inquire about purchasing a New 2023 Jeep GRAND CHEROKEE SUMMIT 4X4VIN:… 1C4RJHEG0PC563499 STOCK: GC23027 . Which was advertised for $71,515 Unfortunately due to Clarence McCloyd the sales manager you all have lost my business for good. I presented an offer from your manufacturer $4,000 Bonus Cash - Program ID 40CPV8 This is an offer in which the dealership loses no money and is indemnified back to the full MSRP to be combined with the other rebates available. Clarence McCloyd decided to take the price that was listed on your site $71515 MSRP. He then informed me that he was marking up the price $4000 which would net in a price of $75515. I asked him to reconsider and he told me that he was “ALL IN” He would also deny me the an additional incentive/rebates for which a qualified for which expired on 09/05 advertised through the Jeep Brand. As a result of Clarence Mcloyd’s decision to raise the price from what is advertised on your website. I was falsely advertised to. This is the definition of bait and switch.Awful place to do business with
by Will on 09/08/2022updated 09/15/2022They will raise the prices up on used vehicles between $3,000 and $5,000 This is an awful place for the community of Matteson Illinois. We need honest and fair dealerships in the south suburbsFive Star Review
by Ciaira H on 02/21/2021updated 03/01/2021This was a great experience. I worked with John, he was very helpful specially being a first time buyer! John made this a quick and easy process. Bobby was also a great help with finalizing my truck. These guys are awesome!!!!great exprience buying my new truck
by Dan Doyle on 09/10/2020I want to Thank William for all his help and knowledge of the truck i bought. William was great to deal with and was a nice person. Also had a great time dealing with Ryan he was VERY helpful. Thanks Guy'sWorst Dealership
by smiley18 on 07/29/2018This dealership consistently tries to pass of "demo" vehicles as new cars. The van I looked at had almost 7,000 miles on it. It was dirty and had empty candy wrappers in the stow-n-go floor compartments. I was also told they could beat… the price of a similar van with less miles at another dealership. They lied to get me in to look at their van but could not actually beat or match the other dealerships price. Horrible experience.Love This Dealership
by shonnieville on 05/02/2018I love this Dealership. They are patient and explain everything.Great Car Buying Experience
by Shonnieville on 05/02/2018Jim Matt was patient and let express what I was looking for in a new car.Steve Austin was a pleasure to work with.
by Oswald61 on 12/07/2015I hate buying new cars but South Oak Chrysler Dodge Jeep went very well. I was in a hurry and Steve got me in and out fast. So far my wife love her new Jeep.Buy your vehile here!
by Effencb2 on 06/19/2015Everything about our experience was fantastic! Our salesman Dan was extremely helpful and patient with all of our test driving. Bought a great suv for an amazing deal. Would recommend South Oak to anyone looking for a pleasant car buying… experience.Sales and Service
by brandon69 on 06/12/2015The staff at South Oak Dodge were friendly and very attentive to my needs and concerns. My salesperson Erin Garcia was fantastic. Mario and Nicole also deserve an honorable mention for their assistance when she was not available.Excellent Customer Service
by Alibecca on 05/26/2015Steve Austin was so friendly and helpful. I had my child with me and he helped entertain. Made the buying experience so much easier and smoother!Responsive, Flexible, Easy to Work With
by jds8288 on 05/13/2015Initiated contact online, they had a listing on cars.com that was exactly what I was looking for (a used Subaru). Did a fine job of making things as easy as possible for me without being overbearing. Quite willing to accommodate a couple… different requests I had, such as requesting a Carfax in addition to the Autocheck report the listing already had, and taking vehicle to the Subaru dealer for a pre-purchase inspection before final sale. Willing to do negotiate sale price some, felt it was very reasonable final price. Have had vehicle for 2 months now, very pleased. Robert Booth was very easy to work with, professional, and responsive, followed up several times after purchase to check and see if there was anything else they could do.A Chrsler retiree looking for Outstanding Professional service
by Jfmartino on 04/19/2015My purchasing experience at South Oak Chrysler Dodge jeep has been excellent! My salesperson Kendall was very professional , experienced, and courteous to me. The whole buying experience Was a pleasure and I will tell my friends, family,… and fellow Chrysler Retirees to purchase from this dealership. The timing of the pickup was right on schedule, the entire sales staff were great!Good and friendly!!
by chmursky on 02/28/2015Purchased a new Dodge Journey. South Oak Dodge made the process easy and not so painful. I walked out with the card wanted for a good price!Just purchased a first car from South Oak Dodge
by directcon on 02/01/2015Just purchased a new Challenger Hellcat from Al Kotarba at South Oak Dodge. Very easy and pleasant purchase and Al is a hoot. Denny Guest runs a top notch professional yet very friendly dealership. They lived up to everything they offered… and more.First Time Customer
by pjones21 on 11/11/2014I recently purchased a vehicle from Marvin Richardson, and I am very pleased with my purchase! Mr. Richardson went above and beyond, and it was truly a blessing. I will recommend him and South Oak Dodge to anyone who needs someone to work… on their behalf in getting them an affordable deal. Thanks Mr. Richardson and South Oak Dodge!
About our dealership
As a family owned and operated dealership, we take pride in treating all of our customers like our own family throughout the entire lifecycle of their vehicle. Our Sales, Service, and Parts teams are known throughout Chicagoland for their professionalism and dedication to YOU, our customers! At South Oak, YOU come first because we want to be the place where you send your friends and family!
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area