Rick Ridings Ford
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Customer Reviews of Rick Ridings Ford
Review type:
Great Reputation=Trustworthy Buying Experience!
by Christian on 11/15/2024
My car was hit and totaled, so I needed a good, new car fast. I know exactly what I want in a car, so I am picky, and not usually willing to budge. I sometimes hate car shopping because a lot of dealerships are pushy and are trying to… convince to get something you don't want. I found a great car online and sent a message, and Rick Ridings responded the very next day. I was comforted to know that they don't sell vehicles that have been in accidents, and that they inspect vehicles very carefully. Their good community reputation also gave me confidence that I would have a good experience.
My agent, Kevin Briggs, was very helpful. I was in another state, and he did everything possible to make sure I knew exactly what I was buying. He was honest, and he did not push me or try to steer me in certain directions like other salesmen do. I knew he would have my best interests in mind. The quality of the vehicle with the price of it was a rare find and I'm so glad I found it! I highly recommend Rick Ridings and Kevin Briggs.
27 reviews
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Great Reputation=Trustworthy Buying Experience!
by Christian on 11/15/2024My car was hit and totaled, so I needed a good, new car fast. I know exactly what I want in a car, so I am picky, and not usually willing to budge. I sometimes hate car shopping because a lot of dealerships are pushy and are trying to… convince to get something you don't want. I found a great car online and sent a message, and Rick Ridings responded the very next day. I was comforted to know that they don't sell vehicles that have been in accidents, and that they inspect vehicles very carefully. Their good community reputation also gave me confidence that I would have a good experience. My agent, Kevin Briggs, was very helpful. I was in another state, and he did everything possible to make sure I knew exactly what I was buying. He was honest, and he did not push me or try to steer me in certain directions like other salesmen do. I knew he would have my best interests in mind. The quality of the vehicle with the price of it was a rare find and I'm so glad I found it! I highly recommend Rick Ridings and Kevin Briggs.Bree Levy and everyone were so knowledgeable and helpful!
by Beth Winter on 08/23/2024Bree Levy and everyone at Rick Ridings did a great job at making car buying such a positive experience. Bree and the employees at Rick Ridings were very knowledgeable and helpful. I was very happy with the deal they came up with for my 2024… Hyundai Tucson. All paperwork was signed and ready to go. I was out the door in 10 minutes. I would definitely recommend Rick Ridings to my friends and anyone buying a new car. Thank you Bree and everyone at Rick Ridings!Best Dealership Around!
by BaileyBillman on 02/22/2018I can't speak highly enough of this dealership. I had a slew of issues that was out of the dealerships control and they went above and beyond to make sure I was satisfied with my purchase. This dealership is fair, honest, and they genuinely… care about the customer more then they care about how much money you are spending. I'm so impressed with their service that I will be purchasing all my future vehicles from here. I personally worked with Dan in sales and Casey in the service department, I highly recommend both individuals!pleasant experience
by MS17ILRR on 12/12/2017My wife and I recently bought a used car from Rick Ridings Ford. We were treated by Troy Moore and the rest of the friendly sales staff as if we had bought the most expensive car on the lot. We would highly recommend Rick Ridings Ford and… Troy Moore if you are in the market for a new or used vehicle.Great
by Cincinnati on 03/18/2017Wonderful experience and great car. Highly recommend Ridings and Ford.Pleasant car dealership
by Sparkyplug on 01/31/2017We appreciate the low key sales approach at Rick Ridings, especially by Chris M. He answered questions well, was friendly but did not pressure us. They gave us a reasonable offer for our trade in and were quick and efficient. Today was… our best vehicle shopping experience ever.No pressure sales
by csturtz on 01/22/2017We really appreciated Bryce Hanley's customer service, no pressure approach toward helping us find the perfect vehicle! He was very patient and let us explore many vehicles at our leisure. We made a second and third visit for final… determinations to make up our mind and he did not mind at all! So patient with us in the decision-making process.New Explorer
by sagecity on 01/11/2017My wife and I just perchased a new Ford Explorer from Rick Ridings Ford. John Prater was our sales person and he is a great person to work with. This is the second vehicle we purchased from him and we are very pleased with the service.… We got a very good deal and he was very helpful. I would highly recommend John and Rick Ridings Ford.easy car buying
by bardgold on 12/27/2016Bought a 2016 dodge durango on DEC 26 . my sales person was Jeff Phillips and he was very helpful and answered all my questions I had .v.ery easy to deal withGreat Buying Experience
by jpmac13 on 10/28/2016Just purchased a 2014 Ford Escape for my wife and we are thrilled with the car and super appreciative of Steve Rice and all the help he was in our process. We test drove a variety of vehicles and Steve was patient and unhurried throughout.… The price was well below any price that we were able to find elsewhere and we would recommend Steve and the whole Ridings dealership to anyone looking for very low pressure but highly professional buying experience.great experience
by jescan24 on 08/17/2016salesman and finance manager very friendly works well with you to get the car you can afford they are a great dealership to do business with we have bought several cars from them and will againgreat service
by jescan24 on 08/17/2016service department is very friendly and knowledgeable we purchased a Chrysler thru Rick Ridings but our repair required a Chrysler dealer to perform they took our car to a Chrysler dealer for us and originally told us it would be the… following week before it could be done but got a call on Friday and said the car was finished and would be returned to them on Monday. It wasn't suppose to even go to the dealer until Monday. So it was actually completed earlier than they had promised. Very impressed with their service. Definitely will recommend.Buying used truck
by Ryland64 on 06/25/2016I had a good experience with the salesman. I will take my truck to them for service because I trust them.Friendly service
by Urbanites on 01/26/2016Second-time buyers at this dealership. Wes Schield was our salesman this last time and was very helpful in making arrangements to get our purchase finalized. We were able to drive our car home right away.Used car purchase
by dsbean1 on 11/08/2015We went to Rick Ridings after visiting a dealer in Urbana. Rick Ridings had the largest inventory of models we were interested in and they were much fairer valuing our trade in. Cory Fane went above and beyond for us staying late and… making sure we were happy with our used car purchase.talk to rhett!
by kylieli on 09/26/2015Rhett took great care of my first vehicle purchase. can't thank everyone enough at rick ridings ford for such great service!Great dealership to work with! Ask for Hoppy!
by JayneandAlbert on 06/18/2015Great Customer Service! We travel a lot between home and Danville, IL and have always noticed Rick Ridings along the Interstate on our frequent trips. We knew this would be our first place to look when we were ready to buy a new vehicle.… Our salesman, Hoppy, was great to work with. We looked at quite a few vehicles and test drove a few taking a lot of our salesman's time, with no feeling rushed or pushed to decide at all. The selection of vehicles was tremendous, and their prices were very competitive! We had looked-up the vehicles we were interested in, prior to coming out to the dealership. That is how we knew the pricing was excellent and was very competitive. The buying process was easy and we got a great rate on our Ford Certified vehicle. We will definitely be buying our vehicles from Rick Ridings in the future and we will always ask for Hoppy. We had dealt with several dealerships in the Springfield area previously and this is by far the very best experience we've either one ever had buying a vehicle. We will definitely be a repeat customers.Excellent Car Buying Experience
by pamann2 on 06/08/2015Went to Rick Ridings and bought our very first new car. It was a wonderful experience none of the trauma we had at other dealers. Our salesman Hoppy was just wonderful. He got us a great deal on our trade-in and on our new Explorer. I… would recommend them to anyone buying a car and wanting a fantastic experience.Service has psychological depression
by davidwaligora on 07/02/2009Sales people were good. Service is lacking. I took my vehicle in to get a window track fixed on the driver side. I had to schedule the repair far out due to a variety of requirements both with my civilian job and military duties down at… Scott AFB. I initially scheduled the work before my warranty expired at 35,000, but drove the 1500 miles in between the scheduled visit. Service tried to upsale me prior to checking the vehicle on a fuel injection cleaning service that wasn't recommended by the mfr. and was too expensive. soon as I said no, he came back to me with expired warranty. yikes. Now I'm a pretty reasonable person, but this was obvious what was happening. There are two guys in service who take the calls, the guy with bad customer service, and the guy with good. I remember how I spoke to the guy with good customer service about the bad guy many months ago before this hpapened, and he agreed that there were definitely some problems with him, but he's just one of those types of guys whos been with Uncle Rick Ridings for years. I recommend some customer service training at the very least for him. Even his hustle and upsale is lazy, and it was obvious why he refused my warranty work, because I wasn't gesturing his department with extra services I didn't need---he wasn't gesturing my warranty work due to a technicality in me scheduling the repairs way out. Now I purchased a rather expensive car during a time of recession. I caressed their money books pretty nice, and even got the infamous window etching I read later was a scam. You didn't see any complaints out of me, I really didn't care because after 10 years of hard work in the military and school, all I wanted to do was treat myself and spend some money at Rick Ridings back when I purchased this vehicle and I'm perfectly happy with it and the sales people. But I feel like this recent event was a backstab, and because of it, I can't recommend Rick Ridings for auto service needs. The guy who takes the calls & indocks looks like he's going through some major depression, I'll betcha its about those dang $15 good deal oil changes that aren't profitable. I would recommend Rick Ridings raise the prices to 29.99 to make him happy. I'd gladly pay $30 a drain & fill if the poor [violative content deleted] would just cheer up a bit. I still get everything done at Rick Ridings Maintenance wise, and I pay them for the service, but this was a clear backstab. Bottom Line, sales staff: courteous, assertive, down to earth. Service Dept: 50/50, customer service is good with the newer guy, the older guy who seems to take a majority of the calls, is not tactful, he moans & groans alot, even when you're just sipping coffee by him and small talking.Blown pistons
by ledzep56 on 10/31/2007I want to go throw lemons out aqt their dealership. They sold me a 2001 Ford Focus zx3 with a turbo charger. The person who installed the turbo had no idea what they were doing; it hadn't been tuned properly. Rick Ridings used the turbo oil… catch to catch the oil that was coming out of the blown pistons so that I wouldn't see it. The repairs have cost be over 7 grand and ricki ridings told me, one day after I got the car, that I had blown the engine. For the love of all that is holy, do not shop her. Just a bunch of [violative content deleted].2000 Mercury Sable Service
by colloquor on 07/26/2007I took our 2000 Mercury Sable is for service for replacement of a power steering pump, and other work. It took essentially all day for the scheduled service - my appointment was as 8:30AM, and I didn't leave the dealer until after 4:00PM.… Here's what was observed after I got home: 1). power steering fluid all over the engine compartment, 2). the coolant expansion reservoir fully detached from its mounting bolts, and 3). other loose, or disconnected, parts. Additionally, and this one is the BIG one, I noticed a color mismatch in one large area on the rear bumper - this was absolutely not there before taking the car into the dealer for service. What happened, and what did they do?? I will never be able to prove anything on the latter observation, but I assure you I will NEVER take any vehicle to Rick Ridings Ford-Mercury for service again.
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