Customer Reviews of Bill Jacobs Volkswagen
Review type:
27 reviews
Sort by:
No loaner, no text or email back
by Not going to bj vw again on 02/14/2025Used to be great, took my car in every 5,000 miles for an oil change, loaner, no problem, even if they had to get one from enterprise. Called, made an appointment, showed up and they opened one door, not the door I was in front of. The… one car went in and didn't open the door I was in front of. And yes more than a few employees knew I was there. This was my first clue something was wrong. Backed up, went in the other door, they were happy to take my keys and tried to get me to leave. I said not without the loaner. I was told you should've requested one when you made the appointment online. And BS BS BS I CALLED and made the appointment, requested a loaner, was told no problem. They texted me and I texted them back asking for a small loaner, I don't need a huge suv. They texted me back saying no problem. So I said no. Took my key and left. They texted me about service and I replied with what happened, no response. They keep texting me and email me, but after the experience I had, and no response they want me to go back to them??????? They used to be awesome, I have a feeling hawk bought them.Worse parts manager and service dept
by Frozen Rox on 11/26/2024Ordered tires during the buy 3 get 1 free sale, was told that they would honor the sale. I never received a call saying the tires were in. Finally followed up and scheduled, came in and was told no, that thebsale was over Oct 31 and they… would not honor the sale price.WARNING TO POTENTIAL BUYERS!
by Scott Chauncey on 04/23/2023WARNING TO POTENTIAL BUYERS: The level of integrity and respect at this VW dealership is severely lacking. Their priority is closing a deal, even if it means bending the truth. I recently bought a 2023 Taos from Shehroze, who deliberately… deceived me about the car to seal the transaction. Shehroze assured me that the rough transmission would resolve itself during the break-in period, but it turned out to be a well-known issue with the vehicle, confirmed by five different VW dealerships, both in sales and service, and also stated on Edmunds. After bringing up the issue with the General Sales Manager, Jonathan, his response was not only unhelpful, but also insulting. He insinuated that my age and past car ownership history should have made me aware that Shehroze's statement was untrue, and even laughed at me for suggesting that Shehroze lied. Jonathan refused to directly confirm the sales representative's words and blamed me for making a bad purchase decision. Furthermore, during the negotiation process, Shehroze promised to provide all-weather floor mats, but failed to include them in the delivery. He then suggested that I keep quiet about it and wait for a few weeks to receive them, which was an unacceptable and unprofessional approach. As of now, I still haven't received the mats. In conclusion, I feel that I was misled, and taken advantage of in my dealings with this dealership. Their car sales tactics are typical of those who cannot be trusted, and I urge others to exercise caution when dealing with them or to consider seeking out a more honest and reputable VW dealer.Opposite of Typical Used Car Salesman
by Susan on 08/17/2019I don’t normally believe in “signs”. The receptionist had the same name as me, Bill is my brother’s name, the person we talked to on the phone was busy when we got to the dealership, so we were nicely handed off to Chris VerHagen. Turns out… his sister works with us and we both know her (about an hour and a half drive North). Then we opened the trunk and saw Weather Tech floor mats for this car. Our daughter had been in a car accident and her car was totaled and she was sadly mourning that she couldn’t find a car like hers to be able to use her Weather Tech floor mats. In addition to all the ‘signs”, Chris and the rest of the staff were very nice to work with and we only spent two and a half hours from the time we got to the Dealership. Best buying experience ever. Carol (& Megan)Successful car purchase
by 12345 on 08/08/2019Thank you Chris Verhagen and Craig for your patience while my wife and I came to our car purchase decision. It took us a while but we got there. Auto purchasing is always a stressful and difficult event. Your patience and good spirits… made it a successful event for us all.Unscrupulous sales tactics
by Ron_Plainfield on 10/02/2018Just had one of the WORST car buying experiences in years at this dealership. Test drove and decided to purchase a car from Bill Jacobs VW Naperville. I was told by the salesman and his manager that they had an "out of state" buyer who was… coming in to purchase the car later in the day and had left a deposit, but if I acted now I could purchase the car. I felt that, if true, that was a very unscrupulous way to do business (especially to the party that had left a deposit and driven from out of state to buy a car they would expect to be waiting for them at Bill Jacobs), but I felt it was a lie to get me to move on the car, so I ignored it. The salesman (I believe his name was Josh) completed a detailed sales sheet in which it detailed a fee of $299 for what he termed protection insurance. That reminded me of an unscrupulous sales tactic called "cramming" we used to see in the 1990's in the telecommunications industry. I caught it, and he indicated he could remove it. I wondered silently how many of their customers have been ripped off by this practice. They allowed me to begin a negotiation on the car itself, and I soon found that they were employing a tactic commonly referred to as "bidding against yourself" wherein you would make an offer, and they would state they couldn't accept it for any number of reasons, and allow you to make another bid, always higher, while they hold at the original sales price. Realizing they were doing this, I simply went to their price and asked for a reduction.. any reduction, so that we could negotiate a price. They refused, stating that they had the car priced at what it was worth, and couldn't come off the sales price listed. After adjusting my lower price in an attempt to get a concession, the salesman brought in his manager who agreed to a concession of $100. Thats it, a hundred bucks. As I got up to walk out, the salesman asked me if I wanted to speak to his General Manager. I didn't see harm in this, and thought it could be a last minute move to keep me from walking, so I agreed. A few minutes later the salesman came back and said the GM wasn't available to talk to me. That summed up how poorly my customer service interaction with this dealer went. Incidentally, this was my second dealing with Bill Jacobs this year, and while I was able to reach an agreement earlier this year, in both cases I felt they employed unscrupulous practices. One involved a reporting issue they suggested that would have led to inaccurate CarFax reporting. While the reporting would have been to my favor, I felt it violated ethical standards of conduct in a business transaction, and while it would surprise no one for a small sales lot to employ a deceitful practice such as this, I was taken aback that a large dealership would suggest such a thing. Needless to say, I've decided to discontinue my use of their sister facility in Naperville for the service needs for my other car going forward.Great experience!
by roxana613 on 08/31/2018We were looking for a Touareg for awhile and finally found the one! Frank Rossi was very helpful and professional.I shouldn't have to work this hard to buy a car.
by djcox1984 on 01/17/2018Their internet sales manager was incapable of providing me with the information I required to make an informed decision. I don't care to make their name public information because I don't believe that will serve anyone else other than some… silly need to feel self-satisfied, but I will leave the date and time so that Bill Jacobs may review and retrain the employee on how not to do business. Unless being shady and not upfront with their prices and fees is part of their business model, in which case, I owe this person thanks for keeping my feet off their lot. All I asked for was an out the door price on a particular model and trim, with this price broken down. Pretty Simple. I have received quotes from 4 other dealerships without issue. I was sent no OTD price, quotes on trims I did not ask for. It shows that my emails were not read. When confronted, I was met with a curt; 'Sir, I have answered all of your questions.' Then, as if to prove my reaction correct, I was then sent an apology after their error had occurred them, also asking me for the county I live in, which I had already included in my first email. /sigh. 12:21 PM on 1/17/2018.Very good sales man
by Adan_ulage on 02/23/2017Ricardo echeverria . Is been my sales man for more than 20 years.. He always find for me really good cars and really good deals.... It's some one I can trust...Used Car Purchase
by wacoupf7 on 02/15/2017The staff at Bill Jacobs VW was very professional and friendly. Many thanks to Cesar Mendoza, our sales person. He was so easy to work with along with all other staff we encountered.Their pricing was very competitive. So much so, that we… flew from Dallas to Chicago to purchase our 2016 Touareg. Thanks again for a pleasant experience.I love my Bill Jacobs dealership!
by firebug2 on 02/07/2017They take excellent care of me and my 2008 Bug!Bug
by Seapops on 07/21/2016I purchase a used car for Bill Jacobs Volkswagen and must say it was a pleasure to deal with this team. Casey Mountain stepped in when my original salesperson was off and went above and beyond to make sure my transaction went smoothly. From… the time I entered the Dealership to the time I left with my Daughters car I was pleased with all of the staff I encountered. Thank you for making a stressful experience so smooth. John LindquistRodney Garmon
by DRaeFL1 on 05/16/2016Rodney is a very professional salesman. He answered any and all questions. I really didn't have that many questions as Rodney did a very good of explaning. Great job Rodney! Thank you. Donna MussattoRodney Garmon
by loretto67 on 05/09/2016My experience there was very professional yet personable! Rodney made me feel comfortable and confident with my purchase of 2014 Passat! Ask for Rodney I promise you don't be disappointed!Smooth!!
by sunilkanveri on 05/09/2016Thanks Rodney G. from sales for making my purchase a smooth and hassle free experience. Thanks Sunil Ksunilkanveri, We are happy to hear that we provided you with a hassle free buying experience! Enjoy your new car!
The worst ever...
by LightningBolt1 on 01/16/2015Bought a car for my son from them recently and everything went well except for the finance and insurance manager who was very pushy for me to get financing and extended warranty (both were declined as I had the funds to pay plus the car was… certified with 2 years/24000 bumper to bumper warranty). The big problem came when I had to pay. They do not take cashiers checks (only cash or personal checks or finance thru them). I do not have a personal checking account so the only choice left for me was to pay cash. I had to go to the bank escorted by the salesman and after telling the bank manager I needed x amount of thousands of dollars in cash, he almost fainted and could not believe the dealer would not take a cashier's check. He had to scramble to get all that money and count it with me. I had to travel with all that cash to the dealership exposed to be robbed and waste at least half an hour counting all that money in an unsecure location as the manager will not offer a safe office to do that (counted near the customer service in front of everybody). This was the first time I buy a car under these conditions. I had bought cars from other dealers and they all accept cashiers checks with no problems. This dealer made me feel like I was not valued and also felt insulted in the way I was treated (like a criminal as they probably prejudged in a very weird way that I was going to use a fake cashiers check plus the extreme pushiness to get a loan and sell me an extended warranty). So, unless you plan to pay using their own financing or a personal check and want to be treated like you are stupid for not buying their extended warranty, do not go there. There are plenty of other dealers that will treat you with respect and accept your legal cashier's check for your purchase.It is always our goal to create a great experience when purchasing a vehicle from Bill Jacobs VW. Never is it our intention to put our customer through unnecessary steps. We do have the policy of not accepting cashier checks because on more than one occasion we have experienced financial loss by accepting them. We simply do not accept cashier checks. We offered him the opportunity to pay for the car with a wire transfer from his bank to ours and he declined. The other alternative was to pay by cash, which he preferred. We appreciate his business and wish he was left with a better impression of the sale.
Matt M, the greatest of all time.
by lizagna on 12/20/2014I really can't say enough great things about the staff at Bill Jacobs VW in Naperville, and especially Matt M. He made my car buying experience way more fun than I had ever thought it would be. He was really personable and answered every… question that I had. Well, I really only had one question. "How many bodies can I fit in this trunk?". But he answered it right away. This guy knows his stuff.Good service
by Marcela73 on 12/17/2014I bought my GTI at this location I am very happy with the service I worked with Ricardo Echeverria he explain an provide to me a lot information. I had been service my car in here since I bought it I have had nothing but good experiences.… They do an excellent job at explaining what they are doing or what needs to be done. Its A+ serviceGreat car,great people
by Marius_Grigore on 12/12/2014I got a Vw Jetta at the end of October and i was very happy with everything, especialy with Rodney Garmon,the salesman who helped me with the paperwork.Marius-Thank you for taking the time to leave a great review! We are glad to hear that you are happy with your new VW Jetta! -Drew
Wonderful experience
by ghoulfriend on 07/07/2014After caught off guard with expensive car repairs, I decided to lease a new vehicle that same day. Rodney G. was nothing but helpful, pleasant and a pleasure to work with during this time. He provided a very detailed explination of all the… features of the vehicle and answered all my questions very clearly. Thank you for such a wonderful experience...and a new car!ghoulfriend- Thank you so much for the great review! We are happy to hear that you enjoyed your car buying experience :) -Drew Martino
No Hassle Jetta Puurchase
by coffee5 on 12/06/2008My wife and I were shopping several dealers in the Naperville Area and were quite tired with regular high pressured sales tactics. When we entered Bill Jacobs VW we were treated in a proffesional manner and were presented all the options.… What a relief, we bought a 09 Jetta Wolfsburg last week and love it. We would gladly recommend our family or friends to Bill Jacobs VW.
Volkswagen Tiguan
Volkswagen Taos
Volkswagen Atlas
Volkswagen ID.4
Videos
About our dealership
Bill Jacobs has been thriving for over 50 years in an industry that has seen many a competitor come and go. The Jacobs philosophy is simple Be Genuine.
We strive to be genuine in all we do, offering genuine value on our vehicles and providing genuine customer service. Our secret to success really isn t a secret at all. While other places are trying to make a sale, we're trying to make a difference.
"The CARS bring you in. The EXPERIENCE brings you back."
What sets us apart
Driver Gear Accessories Boutique
Starbucks Coffee Bar
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Complimentary Car Wash
- Cable Television
- Television
Languages Spoken (1)
- Spanish
Seapops, thank you for your great review! We're happy to hear that Casey was able to provide you with an excellent car buying experience!
by drewmartino on 07/22/2016