Customer Reviews of Bill Jacobs Volkswagen
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Mislead by Extended Warranty
by aoxie on 09/04/2008The salesman told me that the warranty I bought was a VW warranty that extended the bumper to bumper warranty. The first time I went to use the warranty I found out that it didn't cover anything that my car was brought in for. In fact,… the bill was enormous! I couldn't believe it! Watch yourself with these extended warranties!!very pleased
by hotdog9 on 02/02/2013updated 04/28/2025My husband was looking for a used truck, he found one on Bill Jacobs Volkswagen web site. We worked with a gentleman named Steven S., he was verynice and efficent. All the people we worked with there where very efficent and easy to work… with it was one our best exprence buying a car or truck.Eventually worked it out...
by the1lion on 02/17/2014updated 04/28/2025Saw the car I wanted listed - think it may have been on this site. Contacted dealership and went in to purchase. Everything didn't go as well as it should have and, per the legal agreement, I'll just say it was all settled.Coffee was nice...
by the1lion on 02/17/2014updated 04/28/2025This dealership has a decent service area. I've been there a few times. It was better than the VW closer to my house, but now the VW by my house has updated their facility so I haven't been back here for a long time.2014 VW Passat TDI SE
by FKania on 11/21/2013updated 04/28/2025My experience at Bill Jacobs was very good. Caesar was my sales associate. What I was quoted was exactly what I received. I live in Lombard and my trip to Naperville was well worth it. No pressure.....No problemPleasant Purchase
by bw1968 on 01/31/2013updated 04/28/2025Great experance with Steve S. and other mangers. Fast and efifient.
Volkswagen Tiguan
Volkswagen Taos
Volkswagen Atlas
Volkswagen ID.4
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About our dealership
Bill Jacobs has been thriving for over 50 years in an industry that has seen many a competitor come and go. The Jacobs philosophy is simple Be Genuine.
We strive to be genuine in all we do, offering genuine value on our vehicles and providing genuine customer service. Our secret to success really isn t a secret at all. While other places are trying to make a sale, we're trying to make a difference.
"The CARS bring you in. The EXPERIENCE brings you back."
What sets us apart
Driver Gear Accessories Boutique
Starbucks Coffee Bar
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Complimentary Car Wash
- Cable Television
- Television
Languages Spoken (1)
- Spanish