Fair Oaks Ford Lincoln
Today 9:00 AM - 6:00 PM
Customer Reviews of Fair Oaks Ford Lincoln
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62 sales reviews
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Poor Customer Service.
by Jon Peterson on 06/28/2021Leased a 2020 Explorer in November 2019 and to date, here is a small list of issues that I have had to bring this vehicle back in for service: 1. Driver side window will not roll up (brought in multiple times for this issue) 2. Brought in… for recall on shifting issues. Had to bring back as recall fix didn't resolve issue and valves had to be replaced. 3. Previous issue still not fixed and brought in again for them to rebuild transmission. 4. Air vent fell out of the ceiling and on to my daughters head. Radio randomly resets back to the first preset station when trying to scroll through presets. In short, in 20 months, my car has been in the shop for work no less that 7 times, some for new issues, most for issues that were not fixed properly the first out third times. Ford Motor company denied the lemon law claim, because the state of Illinois denied the claim. The lemon law for Illinois in 12 months, so because Illinois denied the claim, Ford denied the claim. Fair Oaks Ford thinks this ok and insulted me with an offer to trade in my car for the same model or will not compromise in price for an F150. Yes, the dealership would need to take a significant loss on the F150, but I'm not sure they actually value customer service or customer loyalty. I'm as loyal as they come and would have spent money on the next 3 cars at that dealership for my wife and 2 daughters, but they do not have the vision. Not too mention, they are going to continue to take a loss when I have to keep bringing my car in every 3 months to have more warranty work completed.Very great expericence
by Javier Lara on 07/27/2020I had a great experience buying my car. The salesperson was very kind and professional.Great, Professional Experience
by FairOaks on 01/04/2020Pam has always been a Rock Star! I have bought a number of cars from her and she has always steered me in the right direction. The car she found for me is a dream to drive. I Love Fair Oaks because the staff is extremely helpful, honest &… down to earth. They really care about people. John, Sales Manager, is a straight shooter. When you leave you k ow you have received a fair deal! There service center is top notch. Wayne has been a great asset for me and keeps me coming back. He knows what he is doing and gets you in and out. As long as those 3 are there I will keep returning!New Aviator Purchase
by Paul on 01/03/2020I wanted to thank Leo, the GM, Jonathan Garcia, my sales agent, and the entire team at Fair Oaks for a great experience in purchasing my first Lincoln. I have owned four S-classes in a row and made the switch after seeing the Aviator at… the Chicago Auto Show in early 2019. It took some time to get the order delivered, but Leo and his team did a wonderful job of making it a pleasurable experience. I would recommend Fair Oaks Lincoln to anyone looking for a great product and exceptional service.Excellent Buying Experience
by daves48 on 11/22/2019I bought a 2019 Ford Edge and the sales staff went out of their way to get me the car that I wanted. If you want a great experience and a great sales associate to help you, see Serafan Castalan at Fairoaks Ford in Naperville.lincoln mkc
by D_R on 11/19/2019Process was long after an agreement was reached but staff was courteous throughout the whole process.bought a corsair
by ray on 11/14/2019Overall everything was very good and I got an educaion at the same timeUltimate Service and Care
by RetiredDavid on 11/12/2019Wonderful customer care and service, turning run my 2017 Lease and Picking up a 2020 Escape. Pam was extremely friendly and really knew the product. Although this is my 10th + car from Fair Oaks, this current experience was the most… rewarding and appreciatedExcellent
by Kent on 11/06/2019Great service they took care of my needs,got a nice little truck thanks.Exceptional Sales Experience
by Pyatt on 10/15/2019Jorge and Jonathan were able to find me the exact Explorer with the exact color and options I requested. Even drove my old car home for me. Really went above and beyond for me today. Customer relations rep Bob was great and financing was… smooth. Parts even has the floor liners in stock that I wanted. Looking forward to continuing my relationship with the service staff. Thanks Fair Oaks Ford!!!New Truck Purchase
by Mark K on 10/14/2019My wife and I really enjoyed the service and responsiveness of all the individuals that worked with us to get the vehicle we wanted at the best available price and financing options.excellent
by Darrell on 10/13/2019I was just going in to view a Lincoln and got a great deal so I decided to go ahead and buy that day. everyone was excellent at helping me understand all the new features on the vehicle.Amazing Buying Experience
by Pyatt on 10/11/2019Jorge and Jonathan were able to find me the exact Explorer with the exact color and options I requested. Even drove my old car home for me. Really went above and beyond for me today. Customer relations rep Bob was great and financing was… smooth. Parts even has the floor liners in stock that I wanted. Looking forward to continuing my relationship with the service staff. Thanks Fair Oaks Ford!!!Great car buying experience
by Paul on 10/03/2019Darren and the entire team treated my wife and I with friendly and caring service. We got a great deal and they made the car buying experience quick and easy.Great service!
by JF on 10/02/2019Roman Mitchell was an excellent salesperson - he worked with me over several days to get me the vehicle I wanted at a price with which I was comfortable.Great sales
by Ron on 09/25/2019Thanks for a smooth sales deal.Ford buyer for life
by FordBuyerForLife on 09/23/2019The sales person worked hard to find us what we wanted within our range. The finance and aftermarket sales people were just like everywhere else you encounter them, they try to spin your chair until all the money falls out. Why not sell me… what I need, like the salesman did, and not try to bury items and fast talk over things. Explain what you are trying to sell and give a decent price up front.A great dealership
by Falger on 09/06/2019Jose made our purchase as smooth as it could have been. Fair Oaks Ford/Lincoln will get our business from here on when it is time to find our next car.Purchase of Car
by SJM on 08/23/2019Had a great experience at Fair Oaks Ford. Very friendly, helpful and listened to what we wanted for a car. Will definitley return to this dealer to purchase another car.Our third lease thru this dealer
by 5 on 08/15/2019Serafin is an excellent sales person and did everything in his power to help us get the beat deal and settle on a great car. He makes us feel like family and we love his wonderful attitude and willingness to help us.2019 Ford Explorer
by Mike on 07/23/2019Darren was outstanding. Showed me everything about the vehicle, even the massage chairs. Still laughing at that. Glad we could work on the deal on the trade in and the financing. Great job.
About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television