Gerald Nissan of Naperville
Customer Reviews of Gerald Nissan of Naperville
Review type:
Purchase of new car
Good service
by Vicki on 04/23/2025The appointment took an appropriate amount of time and the person who helped me was friendly and kept me informedThank you, Vicki! We appreciate your positive feedback about your recent experience at Gerald Nissan of Naperville. We're glad to hear that your appointment went smoothly and that our team provided friendly service. We look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
15000 mile service
by Mitch on 04/22/2025Quick service and good explanations.Thank you so much for your five-star review, Mitch! We're glad you experienced quick service and appreciated the explanations at Gerald Nissan of Naperville. We strive to provide an exceptional experience for all our customers. We hope to see you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
Purchase of new car
by Christopher on 04/06/2025Great people and easy to work withThank you for your kind words, Christopher! We're glad to hear that you found our team at Gerald Nissan of Naperville great and easy to work with. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Always a Pleasure
by Venessa on 04/05/2025Quick service, professional and kindThank you for your wonderful review,Venessa! We are thrilled to hear that you had a quick and pleasant experience at Gerald Nissan of Naperville. Our team strives to provide professional and kind service, and we appreciate your feedback. We look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great experience and highly recommend this dealership.
by Linda on 03/29/2025Staff was professional and knowledgable. They listened to what I wanted and narrowed my search to 3 great options; all within my price range. Of course, the warranty makes it a no brainer to buy your car here. Great experience and would… highly recommend. Our salesperson was Zen, he never rushed or pushed. He was just great. However, everyone I dealt with was great.Thank you so much for your wonderful review, Linda! We truly appreciate your kind words about our team at Gerald Nissan of Naperville, especially Zen. We're glad to hear that you found the perfect options within your price range and had a great experience. Your recommendation means a lot to us. We look forward to seeing you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Routine service for my car
by Dawn on 03/27/2025They took me right away and the job was done quicklyThank you, Dawn! We appreciate your positive feedback about your experience at Gerald Nissan of Naperville. We're glad to hear that you were taken care of promptly and that the job was completed swiftly. We look forward to seeing you again for your next visit! Sincerely, Neil Becker, Nbecker@geraldauto.com
Job well done
by Cheryl on 03/25/2025I was greeted promptly by David (hope I got his name right) when I pulled in for service. He double checked the service I had requested online with me and then got things started right away. He updated me while the work was being… completed, and then he came and got me when my car was ready. I was also very happy with the car wash, as the vehicle was dried, so I wasn't left with water marks all over. Job well done! Thanks!Thank you, Cheryl, for your fantastic review! We're thrilled to hear about your positive experience with David at Gerald Nissan of Naperville. It's great to know that you appreciated the prompt service and the thorough car wash. We look forward to seeing you again for your next visit! Sincerely, Neil Becker, Nbecker@geraldauto.com
NICE
by Pamela on 03/18/2025Service department clean waiting area clean and neat. Friendly and efficient staff. Marc was easy to work with.Thank you for your wonderful review, Pamela! We’re delighted to hear that you found our service department to be clean and our staff friendly and efficient. It's always great to know that Marc made your experience easy and enjoyable. We appreciate your kind words and hope to see you again at Gerald Nissan of Naperville! Sincerely, Neil Becker, Nbecker@geraldauto.com
Thanks for the great service
by Robert on 03/11/2025The service department checked me in and was out in less than an hour sales (Howard) all around great dealership, professional most of all friendlyThank you, Robert, for your wonderful review! We're thrilled to hear that you had a great experience with our service department and that Howard provided you with friendly and professional assistance. At Gerald Nissan of Naperville, we strive to ensure our customers are well taken care of. We look forward to seeing you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
Gerald Nissan Experience
by M.P. on 03/11/2025Friendly staff. Good follow up and communication on what what was happening while the car was in their careThank you for your kind words! We're delighted to hear that you had a positive experience with our friendly staff and appreciated the communication while your car was with us. At Gerald Nissan of Naperville, we strive to keep our customers informed every step of the way. We look forward to serving you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
Oil service tire rotation brake fluid replace
by Jonathon on 02/28/2025updated 03/10/2025Fast service helpful service techsThank you for your wonderful review! We're thrilled to hear that you experienced fast and helpful service at Gerald Nissan of Naperville. Our team is dedicated to providing the best service possible, and we appreciate your feedback. We look forward to seeing you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
Honest and precise service at Gerald Nissan.
by Martin on 02/28/2025updated 03/10/2025Flexibility on scheduling, professional and knowledgeable staff. Excellent at communication.Thank you for the wonderful review! We're thrilled to hear that you found our team at Gerald Nissan of Naperville to be professional, knowledgeable, and great at communication. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Another Excellent Experience
by Lawrence on 03/08/2025Great communication during the visit. Never have had to go back to redo anything.Thank you, Lawrence! We appreciate your positive feedback about the communication during your visit to Gerald Nissan of Naperville. It's wonderful to hear that everything went smoothly and that you didn't have to return for any rework. We look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
90,000 mile maintenance on my 2018 Nissan Rogue
by William on 03/07/2025It was quick, personable, and efficient. Plus, the technician worked to find me the best possible deal.Thank you, William, for your wonderful review! We're thrilled to hear that you had a quick and personable experience with us at Gerald Nissan of Naperville. Our team always strives to provide the best possible deals for our customers. We look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
I don't know what "Review Title" means.
by Denise on 02/27/2025updated 03/06/2025Frankie Carmona, the product specialist, was very helpful. professional and knowledgeable. He was also extremely likeable. We hope he continues in a successful career.Thank you, Denise, for your wonderful review! We’re thrilled to hear that Frankie provided you with such excellent service at Gerald Nissan of Naperville. His professionalism and knowledge truly make a difference, and we appreciate your kind words about him. We look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Fixed the flaps on my Morano
by Chandra on 02/21/2025updated 02/28/2025Kindness and the customer service and the snaksThank you for your kind words, Chandra! We truly appreciate your positive feedback about the kindness and customer service at Gerald Nissan of Naperville. We're glad you enjoyed our snacks as well! We look forward to seeing you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
A DIAMOND IN THE ROUGH
by PKADZ on 02/22/2025UZI and JACOB!! How I was treated like I have NEVER been treated at a car dealership by these 2 gentlemen!! I wish I could call my feedback in to a human on the phone because I could go on and on and on about Monday, February 17, 2025!!!!… Jason, the new manager, was also instrumental in my deal. The spotlight has to be on Uzair(Uzi) Gill because HE IS RESPONSIBLE FOR TREATING ME LIKE NO ONE WAS MORE IMPORTANT, CARED ABOUT, and VALUED! He was kind, attentive, persistent in a very respectful way the entire time on the phone, through text, and in-person. He never stopped caring and "doing" for me to ensure my happiness and satisfaction. You see, I have not been happy since I did the deal 13 months ago. Uzi knew this and wanted to make it right. He never gave up on me. He gave me my space and time. He is a gem who saved my future business, which I had decided would not happen going forward. Now, as long as Uzi is around, I will continue as a Gerald Nissan customer! JACOB is also a gem, so kind, helpful and respectful as well. He sincerely wanted me to get a fair deal that would make me happy. He explained everything to me, whatever I needed he provided. Another gem in your dealership who makes me want to come back in the future. You see? I can go on and on, but I should stop now and put out a review on Google to let the public know where they need to go to feel special, valued and cared for when purchasing or leasing their next car!! I also want to mention the lovely and helpful Lady who helped me with tea and snacks! She was loading up and could not have been more kind and sweet to me. I wish I had her name, just a wonderful person. She needs to be spotlighted too.Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us at Gerald Nissan of Naperville. It’s great to hear how Uzair (Uzi) and Jacob went above and beyond to ensure you felt valued and cared for during your visit. Our team is dedicated to providing exceptional service, and it’s rewarding to know that you felt that during your time here. We’re glad that the support from Jason, Uzi, Jacob, and our helpful staff made a positive impact on your experience. Thank you for your kind words—your satisfaction means the world to us! We’re looking forward to seeing you again in the future. Don't hesitate to reach out if you need anything else! Sincerely, Neil Becker, Nbecker@geraldauto.com
Oil change
by Dean on 02/15/2025updated 02/21/2025Quick serviceThank you for your feedback! I appreciate you choosing Gerald Nissan of Naperville and I am glad to hear that you received quick service. If there’s anything else you’d like to share or if you have any additional questions, feel free to reach out. I look forward to assisting you again! Sincerely, Neil Becker, Nbecker@geraldauto.com
Shenouda
by Liliana on 02/12/2025updated 02/19/2025Attentive, professional and keeping your word with time to conclude service. Driver side speaker is missing ‘Bose' name. It's correctly installed on passenger side. Service advisor Brad committed to calling back after consultation with… warranty mgr.Thank you, Liliana, for your feedback regarding your recent experience at Gerald Nissan of Naperville. We appreciate your kind words about our attentive and professional service. I understand your concern about the missing 'Bose' name on the driver-side speaker, and I will ensure that our service team follows up with you after consulting with our warranty manager. If you have any further questions or concerns, please feel free to reach out to us. We look forward to resolving this for you! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great Service!
by JoeP on 02/12/2025Service appointment was easy to obtain. On day of service, everything was timely and was as promised. Service rep was personable and extremely helpful and knowledgeable.Thank you for your wonderful review! We're thrilled to hear that you found your service appointment at Gerald Nissan of Naperville easy to obtain and that everything went smoothly on the day of service. Our team works hard to provide knowledgeable and personable service, and we appreciate your kind words. We look forward to seeing you again for your next appointment! Sincerely, Neil Becker, Nbecker@geraldauto.com
Service Dept.
by Pam on 02/01/2025updated 02/07/2025Everyone was polite and took their time to explain things to me.Thank you, Pam, for your kind words! We at Gerald Nissan of Naperville appreciate your feedback and are glad to hear that our team took the time to assist you. Your satisfaction is important to us, and we look forward to helping you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Thank you for your kind words, Christopher! We're glad to hear that you found our team at Gerald Nissan of Naperville great and easy to work with. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
by Gerald Nissan of Naperville on 04/12/2025