Gerald Nissan of Naperville
Customer Reviews of Gerald Nissan of Naperville
Review type:
Purchase of new car
Purchased Nissan Titan.
by Mark on 11/08/2022Very effective sales process. Kept me updated!It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Nick Smiley | nsmiley@geraldauto.com
Gerald Nissan
by Karl on 11/05/2022Very good communication polite and very prompt serviceThanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Nick Smiley | nsmiley@geraldauto.com
2016 Maxima
by Christine on 10/30/2022It was about $50.00 cheaper than the estimate.Thank you for the wonderful review and for traveling to Gerald Nissan of Naperville from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Nick Smiley | nsmiley@geraldauto.com
I would give more stars if I could
by Alexander on 10/26/2022My salesman Carlos was a great, he explained and answered all my questions. I would definitely send my friends and family to this guy if they were looking for a car to buy. Carlos and Lee, the finance manager made the car buying… experience a breeze.Congratulations to your new car, Alexander! Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the great purchasing experience we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Nick Smiley | nsmiley@geraldauto.com
2023 Rogue
by David on 10/19/2022Short and sweet. Agreed to deal over phone. Picked up vehicle on time.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Nick Smiley | nsmiley@geraldauto.com
Oil service
by Premalatha on 10/15/2022Fast and friendly serviceHello Premalatha! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Nick Smiley | nsmiley@geraldauto.com
Great Experience at Gerald Nissan
by Roxann on 10/15/2022John Palmer was a great salesperson to work with. Not pushy, but knowledgeable, patient, and easy to work with making it a better experience than some dealerships we’ve experienced. We have had 2 previous Altimas, and other vehicles from… this location. We actually just came in to ‘look’ cause our lease was due in December. Rode out with a great Rogue. Thanks, John PIt is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Nick Smiley | nsmiley@geraldauto.com
Chad Oxendine ROCKS!!
by Judy on 10/13/2022We felt valued as a customer. Chad was awesome from the moment we met him and cared for us through the whole purchasing process.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Nick Smiley | nsmiley@geraldauto.com
Great service!
by John on 10/13/2022Bradley was very friendly and knowledgeable. I was there for an oil change. He noticed paint on the front quarter panel from where I scraped the side of my garage door while pulling in at home. He said he thought his shop could buff it out… at no charge. They buffed it out and it looks as good as new. Also enjoyed the free coffee in the comfortable waiting room.Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Sincerely, Nick Smiley | nsmiley@geraldauto.com
ARMANDO GALLARZO as always
by Syed on 10/12/2022Oil & filter change plus tire rotation. ARMANDO GALLARZO worked on my car and I prefer him because he is competent and knowledgeable. I've been coming to this dealership since 2012 when I bought my new car from here and ARMANDO GALLARZO is… the best maintenance personReviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Nick Smiley | nsmiley@geraldauto.com
Edgar is the man
by Joanna on 10/11/2022Edgar was fabulous. We were treated kindly.Thank you for this excellent review, Joanna. We are so happy to hear that we could make you feel like a part of the Gerald Nissan of Naperville family with your recent purchase. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, Nick Smiley | nsmiley@geraldauto.com
Great service experience
by Manny on 10/08/2022Great timing and pricesWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Smiley | nsmiley@geraldauto.com
A Service Dept. That Works.
by William on 09/26/2022The Service Dept is first rate. Saul and the tech who worked on my Armada do a great job. And your shuttle driver is a terrific employee as well. I got first class treatment.William, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that Saul treated you with the respect you deserve. If there is anything else that we can do for you, please don’t hesitate to reach out. Sincerely, Nick Smiley | nsmiley@geraldauto.com
Good service
by Ralph on 09/07/2022Saul was the service person who took care of me and he is professional at his position. He also took care of my future service appointment.Hello Ralph and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Nick Smiley | nsmiley@geraldauto.com
Very friendly staff.
by Raymond on 08/30/2022Very friendly staff.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Nick Smiley | nsmiley@geraldauto.com
2012 Frontier Repairs
by John on 08/24/2022Good job and Amanda kept me up to date on everything. Great service. Thats why I bought from you. Love the truckThank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that amanda was able to meet your needs. At Gerald Nissan of Naperville, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Robert Majesky | rmajesky@geraldauto.com
Nissan Pathfinder
by Noe on 08/21/2022Excellent customer serviceThank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care! Sincerely, Robert Majesky | rmajesky@geraldauto.com
Friendly
by Jeanette on 08/10/2022Car was very clean when returnedJeanette, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Nissan of Naperville we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Sincerely, Robert Majesky | rmajesky@geraldauto.com
good service
by Thomas on 07/29/2022Everything was well explained and done in a reasonable amount of time. Just plain good serviceThank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Robert Majesky | rmajesky@geraldauto.com
Great service
by Gina on 07/23/2022Saul was very nice and accommodating.Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Robert Majesky | rmajesky@geraldauto.com
My experience
by Jamie on 07/24/2022Dana was extremely helpful and understanding of our situation when I first spoke with her. John Palmer & Carlos Jimenez were extremely professional, understanding of our situation, and very helpful.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Robert Majesky | rmajesky@geraldauto.com
Thank you for your kind words, Christopher! We're glad to hear that you found our team at Gerald Nissan of Naperville great and easy to work with. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
by Gerald Nissan of Naperville on 04/12/2025