Gerald Nissan of Naperville
Customer Reviews of Gerald Nissan of Naperville
Review type:
Purchase of new car
Under Construction
by Irene on 09/22/2024Friendly service professionalsThank you for your review! We're glad to hear that you experienced friendly service at Gerald Nissan of Naperville. Your feedback is appreciated, and we hope to assist you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Fantastic dealership!
by Todd on 09/13/2024updated 09/20/2024Professional, not pushy and friendly. Kudos to Howard, Jessica and Neil. All three were wonderful and very helpful!Thank you, Todd! I'm thrilled to hear about your positive experience at Gerald Nissan of Naperville. Howard, Jessica, and Neil are indeed fantastic members of our team, and I'm glad they were able to assist you. I appreciate your kind words and look forward to seeing you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
Service
by Anthony on 09/10/2024updated 09/19/2024I like the list of what is needed and cost provided up front.Thank you for your positive feedback! We at Gerald Nissan of Naperville are glad to hear that you appreciated the upfront information regarding costs and requirements. Your satisfaction is important to me, and I look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Pleasant Experience
by Rebecca on 09/10/2024updated 09/19/2024Pleasant and responsive sales personThank you for your kind words! I'm thrilled to hear that you had a pleasant experience with our sales team at Gerald Nissan of Naperville. I appreciate your feedback and look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Service!
by Jana on 09/18/2024I was early for appointment, greeted immediately and my problem corrected quickly!Thank you for your wonderful review! We at Gerald Nissan of Naperville are thrilled to hear that you had a positive experience and that your issue was resolved quickly. We appreciate your feedback and hope to see you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great service department
by Leslie on 09/02/2024updated 09/10/2024Nice waiting area. Polite service personnel.Thank you for your kind review! I'm glad to hear that you enjoyed our waiting area and found our service personnel polite. At Gerald Nissan of Naperville, I strive to create a welcoming environment for our customers. I hope to see you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
No pressure dealership
by Carrie on 09/09/2024Easiest car buying experience I've ever had. Everyone here went above and beyond to make buying a car super simpleThank you so much for your wonderful feedback, Carrie! We at Gerald Nissan of Naperville are thrilled to hear that you had the easiest car-buying experience ever. Our team is dedicated to providing exceptional service, and it’s great to know we exceeded your expectations. We look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
My experience at Gerald Nissan.
by Brian on 08/25/2024updated 09/03/2024The salesman and staff at Gerald Nissan are absolutely some of the best. The salesman, Adam Reyna, was probably the most knowledgeable and patient salesman I've ever dealt with. He definitely has a bright future ahead of him..Thank you, Brian! We greatly appreciate your kind words about Adam and our team at Gerald Nissan of Naperville. It's wonderful to hear that you found our staff knowledgeable and patient during your experience. We’re glad you had a positive experience, and we look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Service review
by Maureen on 08/25/2024updated 09/03/2024They were able to reattach old piece saving me the cost of replacement.Thank you for your kind review! We're so glad to hear that we could help you by reattaching your old piece and saving you the cost of replacement. At Gerald Nissan of Naperville, we strive to provide the best service possible. We look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Pathfinder
by Jodi on 08/24/2024updated 09/03/2024Excellent customer service. Got us in quickly to check our vehicle, explained everything very well.Thank you, Jodi! We truly appreciate your kind words about the excellent customer service you received at Gerald Nissan of Naperville. We're glad we could assist you quickly and provide clear explanations regarding your vehicle. We look forward to welcoming you back for any future needs! Sincerely, Neil Becker, Nbecker@geraldauto.com
Good services
by John on 09/02/2024Very friendly and experienced professionals that has answered all my questions.Thank you so much for your wonderful review! We’re thrilled to hear that our team at Gerald Nissan of Naperville was friendly and able to address all your questions. We appreciate your feedback and look forward to assisting you with any future needs! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great service with a friendly smile.
by Lisa on 09/02/2024Kurt was awesome! Fast service.Thank you, Lisa! We're thrilled to hear that you had a truly exceptional experience at Gerald Nissan of Naperville, and we appreciate your kind words about Kurt and our fast service. We hope to see you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
Service maintenance 082124
by Valeria on 08/22/2024updated 08/29/2024The service technician was easy to talk with. He explained the maintenance that needed to be door. I relied on his recommendations. Also car was done in less time than actually expected.Thank you, Valeria, for sharing your experience with us! I'm glad to hear that our service technician was helpful and provided clear explanations for your vehicle's maintenance. It's great to know the service was completed quicker than expected. If you have any further questions or need assistance, please don’t hesitate to reach out to us at Gerald Nissan of Naperville. We look forward to seeing you again! Sincerely, Neil Becker, Nbecker@geraldauto.com
Car lease
by Kristine on 08/23/2024My salesman Adam was very helpful and nice,also so was Jennifer in Finance ,this was my second lease of a Nissan Altima,will definitely go back againThank you so much for your kind words! We're thrilled to hear that Adam and Jennifer provided you with such helpful service during your second lease of a Nissan Altima. Your satisfaction is our priority at Gerald Nissan of Naperville. We look forward to welcoming you back in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
I always take my car here
by Veronica on 08/21/2024Everything on my car was done as promised.Thank you for your great feedback, Veronica! We're thrilled to hear that everything on your car was done as promised. At Gerald Nissan of Naperville, we strive to keep our commitments and provide the best service. We look forward to seeing you again for your future needs! Sincerely, Neil Becker, Nbecker@geraldauto.com
Exceptional service
by Angela on 08/09/2024updated 08/20/2024Always kind from the moment you drive your car into the car port. Explain well, nice snacks And coffee especially when you're waiting a while. Service is superb!Thank you, Angela! We truly appreciate your kind words about your experience at Gerald Nissan of Naperville. We're delighted to hear that you enjoyed our hospitality, snacks, and coffee during your visit. Providing superb service is our goal, and it’s wonderful to know we achieved that for you. We look forward to welcoming you back next time! Sincerely, Neil Becker, Nbecker@geraldauto.com
well done
by jim on 08/19/2024it was easy check in and done in a timely manner,Thank you for your review! We're glad to hear that your experience with us at Gerald Nissan of Naperville was smooth and efficient. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Six month general maintenance
by Bonita on 08/15/2024Service manager explained what needed to be done now and what could wait for later. He was courteous and helpful.Thank you for your feedback! I appreciate you taking the time to share your experience with us at Gerald Nissan of Naperville. I'm glad to hear that our service manager was courteous and helpful in explaining the services needed. If you have any further questions or need assistance, please feel free to reach out. We look forward to seeing you again! Sincerely, Neil Becker, Nbecker@geraldauto.com
CGA Service Visit 07/31/24
by Carl on 08/05/2024updated 08/14/2024Customer service rep was friendlyThank you for your positive feedback! We're glad to hear that our customer service representative was friendly during your experience at Gerald Nissan of Naperville. We strive to provide excellent service to every customer. We look forward to seeing you again! Sincerely, Neil Becker, Nbecker@geraldauto.com
Frontier NTB24-005
by Rolland on 08/04/2024updated 08/14/2024Wait time was short. Update eliminated my problem.Thank you for your feedback! We're thrilled to hear that your wait time was short and that the update resolved your issue. At Gerald Nissan of Naperville, we strive to provide efficient service and ensure our customers leave satisfied. We look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Big T's 2018 Murano
by Thomas on 08/10/2024Had an oil change and tire rotation, it only took 45 minutes. They also did a mult-check of the car.Thank you for your review, Thomas! We're thrilled to hear that your oil change and tire rotation were completed quickly, and that you appreciated the multi-check of your car. At Gerald Nissan of Naperville, we strive to provide efficient and thorough service. We look forward to seeing you again for your next visit! Sincerely, Neil Becker, Nbecker@geraldauto.com
Thank you for your kind words, Christopher! We're glad to hear that you found our team at Gerald Nissan of Naperville great and easy to work with. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
by Gerald Nissan of Naperville on 04/12/2025