Customer Reviews of Mercedes-Benz of Naperville
Review type:
MB E450
Dr. Alice Sartore
by Sartore1 on 03/08/2023My car was in the service department for routine B service. It was easy to make an appointment that fit my schedule. Kevin Vosburgh consistently ensures that each service is completed to my satisfaction. He is one of the main reasons that… my car is serviced at the Naperville location. He is personable and professional and always keeps me apprised of the progress on my car.Hello, We are pleased to hear you had such a positive experience with us, If you need more help, our team is available to talk -- safe travels!
Great Service
by Wellwell on 03/08/2023Frank from the service team took care of my concerns regarding my vehicle.Hello, We are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!
Service for C300
by Jeff Chapman on 02/28/2023Rich was amazing to work with and kept me informed of what was going on.Hi Jeff, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
My recent service call went great!
by Zbigniew on 02/08/2023Very helpful service attentive to your needs. I would like to particularly thank Kevin for his exemplary help with my car.Hi Zbigniew, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Naperville
I'm not impressed!
by Mercedes Customer on 02/08/2023This dealership will sell you a car with pretty obvious things wrong with it and then tell you its under warranty and you can deal with it yourself. Trust me I bought a 2022 GLC 300 4MATIC and on my drive home which was about 100 miles I… discovered the driver side door had horrible wind noise at higher speeds (over 45) and also the steering wheel sensor would vibrate the steering wheel at speeds over 55 mph. Now I will be going to the service department on my own time and dime to get it fixed. This next service will be my 3rd one in three weeks in an effort to get these problems fixed which the dealership should have already had taken care of BEFORE they sold the car. My whole experience was trashed basically and I fault this dealership.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (630) 537-0312 -- we hope to hear from you soon.
Kevin in Service
by nicolewokas on 02/01/2023Kevin Vosburgh in Service is wonderful to work with. He listens to what I need, explains all my options, is mindful of my time, and is never pushy. I definitely recommend asking for him if you visit for service. The dealership as a whole is… the BEST at keeping their word - in my experience, the have never over-promised and under-delivered.Hi Nicole, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Mr
by Anvar Raufov on 01/27/2023I always have good and professional experience with MB of Naperville. Be it sales or service. Rohnald Genot is a super professional guy and very helpfur. GM Joe. Thanks, again.Hi Anvar, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Naperville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care! Drive safe, and we'll see you on the road.
Wheel alignment
by S-450 Driver on 01/27/2023Smooth as silk. Customer service rep was wonderful.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Elmis sets the bar for customer service!
by Monica on 01/27/2023Elmis should be the standard of service for all sale experts! He is communicative, consistent with follow up during the order/build process and rolls out the red carpet for vehicle pickup. Thank you Elmis for setting the bar for A+++… service!Hi Monica, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Naperville! If you ever need help, just give us a call. Happy motoring!
Consistent Quality Service
by Kimberley on 01/24/2023I am always impressed with the service provided by Mercedes Benz of Naperville. Rich Wildeveld is the best!! Honesty and integrity is what he is all about. The quality of service is second to none!Hi Kimberley, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Naperville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
GREAT Service
by POMalley on 01/21/2023MB of Naperville never disappoints in professionalism, expertise, and efficiency. The vehicle is always very clean when it is returned to us. Nick and and Kevin in Service ALWAYS take great care of us. We feel like family at MB of… Naperville.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Naperville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
check up
by Sunshine on 01/20/2023Called to get an appointment and got in the next day. The service department was great and explained everything t me. They also cleaned my car. Excellent job and friendlyHello, We're so happy we were able to help you out! If you need more help, our team is available to talk -- safe travels!
Long wait to pay for our car
by Stinz442 on 01/18/2023We thought the car was everything that they said it was. Overall the service was good but thought the wait to finish the cash deal and leave the dealership was way too long.Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!
Mercedes of Naperville
by rjbjrrrr on 01/15/2023The service at Mercedes of Naperville was first class. The loaner vehicle was ready to go and my wait time to meet with a service rep was minimal. They make getting a car serviced completely painlessHello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Excellent Service
by gemgal33 on 01/11/2023Frank, as usual, took great care of me and my SUV. The service dept has been extremely busy, but he was able to secure a loaner for me, so I wouldn't have to bring a sleeping bag and pillow. He guided me on what he felt I needed to have… done, and what I could skip for now, and why. He thoroughly explained the importance of having these items done regularly. After the mechanics did their inspection, he called me back to explain why I should go ahead and have the items he initially thought I could skip for now, done now anyway. I trust Frank, and went ahead with his suggestions. I am very happy with the service I get at this Mercedes dealership.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Fabulous
by Happy c on 01/11/2023Rich is an excellent service advisor. Car was serviced and returned promptlyHi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naperville. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience as always!
by VettZ51 on 01/10/2023Easy scheduling, efficient check-in and loaner. Rich Wideveld is the best! Explains what needs to be done during service, makes valuable recommendations and even helped me trouble shoot a door latch that I thought was broken (showed me… how to flip the hidden child safety switch!).Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naperville. Don't hesitate to call us if you ever need anything. Be safe on the road!
Team Adam
by Team Adam on 01/09/2023My Rep name is Adam and he was very helpful during this process! He keep me informed at all times and made sure I was aware of my service agreement and when it would be time to renew it!! He was very efficient and kind during my visits and… phone calls.Hi Team, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naperville. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes Benz of Naperville
by So Young on 12/29/2022I had a great experience dealing with Elmis at Mercedes Benz of Naperville and purchased a GLC 300. He took time to explain about the vehicle that I wanted, and I am very happy with the car.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Naperville! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ms
by Patricia on 12/26/2022Friendly, professional staffHi Patricia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naperville. Thank you, and have a fantastic day!
Great service but…
by Nicole44 on 12/21/2022I love this dealership, however, I made an appointment at 4:00 to get my tire changed. I rushed there after work only to be told that their service department closed at 4:00. Why would they have me make a service appointment at 4:00 when… they knew the service department would be gone? This was incredibly frustrating and required me to make an appointment for another day. Ugh!! When I came back for my second appointment the service was excellent.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0312 to discuss what we can do to help.
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
by Nora Sutter on 08/17/2024