Customer Reviews of Mercedes-Benz of Naperville
Review type:
MB E450
by Jay- MBE 450 on 08/07/2024
updated 08/16/2024
Purchased a vehicle made to order along being a newly released model. The sales team was great to work with, explained in great detail how the order would go through along with a timeline for delivery. Date was right on and vehicle is… amazing. I will be back for my next vehicle.
182 reviews
Sort by:
Awesome experience!
by GarytheMick on 04/14/2016Thank you for the great experience with the whole staff at Mercedes-Benz of Naperville. It is safe to say, your team is beyond the best I have ever worked with when buying a vehicle, new or used. Moe especially, thank you for making a… lasting experience with myself and my wife. You were honest upfront about my asking price and got me the value I asked for with my trade in, which we all know can be the deal breaker with a trade in and sale. Quality place, quality staff and loved watching my newly bought vehicle detailed through the windows in the showroom as we waited."Getting the Deal Done"
by Benzski on 04/02/2016It was a pleasure doing business with Mercedes-Benz of Naperville (MBON). Michael Banks in sales, Frank Paganis and Jimmie Sanderson in finance "just delivered". There was no hard sales pitch or ambiguous finance offer. I shared my level… of comfort on pricing and what I was looking for in the vehicle and team "MBON" delivered. They also gave me a no nonsense fair trade on my trade in. Michael Bank sales - Frank Paganis and Jimmie Sanderson you are the best. A-First time MBowner
by Aliciaj65 on 03/26/2016This is our first Mercedes and I have to say that I will only own Mercedes from now on. Not only do we love the car but our experience from beginning to end was nothing but wonderful. Our salesman Elmis Figueroa took many hours answering… all of our questions and going over the process. There was never any pressure and he did his very best to fit us in a car that was perfect not only in price but in comfort and style. During the process the general manager Mike Tegge came out to make sure that the process was going smoothly. Both made us feel like we were not just purchasing a car but were joining the MB family. After the papers were signed and we were the proud owners of a new C300 4matic, the contact with Elmis has continued. He was kind enough to call us the following day with good news. They had found a discrepancy in the paperwork that we had signed and that we needed to stop in and resign the papers. Having me do this saved me $30 a month in payments! So far anytime we have had a question or needed anything they have been nothing but happy to help. As a downtown Naperville business owner myself, I hope that our clients feel as important to our business as MB of Naperville has made us feel.Thanks for the feedback. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!
Typical...
by jkelly2409 on 10/08/2015I shouldn't generalize, but I've never bought a used car until now and you know what they say about used car salesmen... I let the brand name badge and high-end surroundings lead me to believe the sales person when I was told I was buying a… good car. I did not. Big things are wrong and small. (Driver's door doesn't lock and one of the 2 keys I was told I would get is the valet key...) Don't let the surroundings fool you! (I would have given 0 stars, but I didn't do a very good job shopping for this car...)Thank you for leaving feedback about your experience with our team at Mercedes-Benz of Naperville. We take every review seriously and work tirelessly in providing great service and value to our customers. If you would be willing, please contact our General Manager at (630) 537-0312. We'd appreciate the chance to make your experience a positive one.
Awesome service and very friendly sales person
by chandra76214 on 08/25/2015My latest purchase was very smooth than I expected. The staff is very friendly, knowledgeable and got me the best deal. I feel welcome and valued as a customer. Go see them if anyone is looking for best deal!!Best car buying experience
by kathyd1 on 03/25/2015I got the GLK since last year but did not have time to submit a review. I got a quote online, very competitive, ordered, then came to pickup when it arrived. The reception was pleasant. Rep did not try too hard to up sell warranties and… services. They took time and great care to explain things, new car functions, installing license plate, etc. All attention was focused on providing the best customer experience. As a female, I tread dealing with car dealers, not anymore....! Thanks!Purchase of ML350
by Benzieml on 03/05/2015We are repeat customers of Mercedes Benz of Naperville and have always have had a great experience. Our salesman is James Jayjack. Not only is he knowledgeable about all Mercedes, he goes out of his way to help you be in the right car for… your needs. He is an asset to Mercedes. Keep up the outstanding job!Happy with service and purchase
by CarbuyerE400 on 03/04/2015Mercedes of Naperville is a great place to buy a car.... I know: this has been my 5th Mercedes I have purchased from them over 14 years. Mike Tegge, and Ed Franzen have been very helpful, honest, and always have had my best interest at… heart when transacting a car purchase... No games, informative, and helpful. They have stood behind the product and service has been great. I am enjoying my new car and would buy from them again!I love my GL450
by Rex_Isip on 02/03/2015While having my E320 serviced on the MLK holiday, I noticed a 2008 GL450 parked in front of the showroom. I viewed the interior and exterior and was satisfied with both conditions. I went home and did some research and scheduled a test… drive. The asking price was in line with KBB and going price of similar year and mileage. The Sales staff was friendly and accommodating, they answered all my questions. There was no hard sell or pressure. The GL450 practically sold itself. At that point, I decided that it was a good idea to buy the GL450 from an MB dealer than from anyone else. The dealership is 4 miles away and I get free car washes.Great Experience!
by NameIsPrivate on 01/28/2015Purchased a new GLA 250 in early January. Brenda in Sales was very helpful and went the extra mile to locate the right car. She volunteered her personal time on a weekend to retrieve the car from a neighboring dealer. Negotiations… were painless and fair. The financing and delivery groups were also very thorough, providing detailed explanations of each feature.Custom Order G63
by G63Blackbird on 12/29/2014I have purchased several vehicles from Mercedes-Benz of Naperville, and specifically Ed Franzen. This time however I wanted to custom order a G63 with specific paint, seats, trims. etc. Ed painlessly walked through the process with me,… including an available slot to even place the order. He did research on the paint (matte finish), and made sure I had all the proper cleaning products and techniques. He even ordered me a new window sticker so I could have it laminated. IMO, Ed always goes above and beyond to insure his customers are well taken care of and happy with each and every purchase they make from him.Used car sales - Undisclosed hit car.
by tom4557 on 12/23/2014This dealership will go out of it's way to hide a hit car. I blame myself for not canceling this purchase. I had time but continued because I had flown in to pick up the car. It dawned on me later why they had me sign the carfax sheet… they printed on the car. (First time I had ever seen that happen) They wanted me to say the car wasn't hit before I got it. After getting the car home and looking it over it was hit a lot worse then I thought. As usual if the deal is to good to be true it absolutely is with this dealership. Acts like a used car dealership not a MB dealership. Low class.We regret that you had a negative experience with Mercedes-Benz of Naperville. We strive to provide excellent service to our customers. If you'd be willing, please call our General Manager at (630) 537-0312 to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.
GL550 from Ed Franzen
by acarbon on 12/20/2014I just bought a new GL550. I originally did my research through Edmunds. I received a call the next day and was told I would be dealing with Ed Franzen. Ed made it EXTREMELY easy and pleasant. I wanted to have everything done over the… phone so I would just need to go in and sign the paperwork. The whole phone call took less than 15 minutes and we were at the dealership about 30 minutes. The dealership didn't rush us through the tour of the car and made sure we understood everything before we took possession of the car. No hard sell, fair pricing and great service. I definitely will be buying my next car from Ed.First Mercedes
by gah3 on 11/12/2014Bought my first Mercedes.. a used 2012 E350 4matic and was pleased with the experience. I looked on line and negotiated with several dealers, but wanted to stay close to home. MB of Naperville called me immediately and worked with me via… Email until I was ready to come in to look at the car. My salesman Bryan worked closely with Jason the sales manager to negotiate the deal to my satisfaction. I felt the "test drive" sealed the deal on the MB quality and they did everything they said they would do. Bryan spent time reviewing all of the options in the car as Gil wasn't in that day, but I went in later and Gil went over them again. I took the car in once to have a scratch removed (negotiated at time of sale) and the service department was friendly, professional and easy to work with. They were prompt and did what they said they would. The car was cleaned inside and out and that's always a bonus after service. I love my car and appreciate all of the efforts of the team at Mercedes- Benz of Naperville.My Pre owned Mercedes Benz expieriance
by diego780 on 11/10/2014My Wife and I are very happy with our first mercedes benz. We couldn't believe it was pre owned because the staff did such a great job detailing it. They made us feel like we were rolling out with a brand new benz. They even brought it… inside the dealer and let my wife drive it out the door. That was totally unexpected. Kim Cotter our sales lady was. Such a great pleasure. She took care of us and made us feel comfortable. She even helped us while we were trying to find a car insurance provider. She stayed with us until 2 or 3 hours later after we found a insurance provider. She was very patient with us and even cut us a deal on the car. Even after months she made calls and emails regarding our purchase. She checks up on us and we talk here and there. For the ultimate Mercedes Benz purchase, head down to this dealer and I hope you have a great experience as I did.Excellent Sales Experience
by MLE43 on 10/04/2014We worked with on-line sales representative Gary Knapp to purchase a CPO 2012 Mercedes E350. The negotiation was cordial and professional in all respects. The car exceeded our expectations and the staff was pleasantly attentive in… demonstrating the cars features. We completed the whole process in a very timely way. It was surprisingly enjoyable actually.Thank you for your positive review. We respect our customer's time and budget. Hope you're enjoying your vehicle, and as always, drive safe!
Outstanding service to a buyer
by dellaph on 09/25/2014I bought my husband's CLA from James J. I would definitely buy my next Mercedes from him again. He was very pleasant, informative and experienced sales person that I have ever had contacted. He is a keeper!After 7 Lincolns My First Mercedes
by epubcar on 09/13/2014Wanted a fun car but Lincoln had nothing to offer (I am keeping my Town Car). My CLA 250 4Matic is a blast. Salesman knew his schiessen about the car inside and out.First Mercedes
by Kevins1234 on 09/07/2014Great experience getting this car. Salesman was easy going, no pressure and very knowledgable about the cars. One of the easiest/best sales processes I've had buying a car. Introduced to multiple sales staff, felt very very friendly. Would… strongly recommend them!We're so happy you enjoyed working with our staff, Kevin! It's good to hear our team is living up to the promise of providing fantastic service to our customers.
Great Experience
by JMills_17 on 08/29/2014I recently visited Mercedes Benz of Naperville and purchased a new E350 - my salesperson was Kim H. Overall, my experience with Kim and the team was very professional and positive. All my questions and concerns were answered in great detail… making me feel confident I made a smart decision purchasing the car I did. the showroom was clean and organized and everyone working the floor was courteous and helpful. I really enjoy everything about my new E350 and would have absolutely no problem recommending the folks at Mercedes Benz of Naperville to others. Sincerely, Jeff M.Our first Mercedes
by Mebetj15 on 08/14/2014Moe took car of us at Naperville Mercedes. We just bought our first Mercedes, a C300, and what a machine. Their slogan of 'The Best or Nothing' isn't just a slogan. I have never been more satisfied with a car, a buying experience, and what… is usually the worst part of the buying experience, the negotiations and finance conversations. We were treated with respect and warranties were plentiful, explained in detail, and not pushed down our throat. Just an overall excellent experience with sales, sales manager, and finance director. Highly recommended!
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
Videos
About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
by Nora Sutter on 08/17/2024