Customer Reviews of Mercedes-Benz of Naperville
Review type:
MB E450
by Jay- MBE 450 on 08/07/2024
updated 08/16/2024
Purchased a vehicle made to order along being a newly released model. The sales team was great to work with, explained in great detail how the order would go through along with a timeline for delivery. Date was right on and vehicle is… amazing. I will be back for my next vehicle.
182 reviews
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Second time around
by JackandIvy on 02/22/2014updated 04/26/2025this is our second C300 and we could not be happier...Gary and Serafin go over and beyond to accommodate our requests and got us a very good deal...love loveGreat Dealership
by Hotelea on 09/25/2013updated 04/26/2025Great Dealership! Bought an SL550 and traded in my SLK with this dealership. They are a 5 star dealership, great to deal with and their customer service and follow up is just second to none. From the time I saw the vehicle listed on… the Mercedes website to the time I drove it out of the dealership and back to Arkansas I could not have been more pleased. My salesman, Frank P. was very knowledgeable in handling all of the details and ensured my purchase went smoothly. Suggest you give him a call! I am a busy professional and this dealership is simply the kind of top notch professionals you enjoy meeting and doing business with.MB of Naperview
by myfirstMB on 06/10/2014updated 04/26/2025I performed my research and due diligence at 3 dealerships. All were pleasant, but none proactive in helping me find what was desired and at a fair price. That is, until I called MB of Naperville and was fortunate enough to have Gary K. as… my sales professional. Gary was helpful before, during and after the purchase. The transaction was painless and even enjoyable. I will highly recommend Gary K. to friends and clients.We are happy you had a pleasant experience at our dealership. If you need more help, our team is available to talk -- safe travels!
Rude, inconsiderate and aloof
by flt1vfs on 01/08/2014updated 04/26/2025i recently bought a used car from this dealer. I traveled in from out of town and they offered no support. I often travel to buy my cars and every other dealer has picked me up at the airport, but not this dealer. After arriving, i took… the car for a test drive. The car met my expectations, and since it was an out of town purchase, we had already agreed on the price, so it was just a matter of completing the paperwork. I waited 30 mine, then 1 hour, then 90 mins, finally after a 2 hour wait, i requested to see the manager. He advised me that there was only one finance manager and he was busy with another customer. Another customer for two hours? I had been in the dealership for 3:30 mins and no on else could close the deal. That was beside the fact that we had agreed on a price 72 hours prior. Could no one else do the paperwork? I have received better service getting coffee, than i did buying an automoble there.We are disappointed to hear you had such a negative experience with the wait time at our dealership. The team at Mercedes-Benz of Naperville truly values your comments. If you would be willing to give us another chance, please call (630) 537-0312 and our General Manager would be happy to discuss this issue to your satisfaction. Thank you for your feedback and we hope to hear from you.
New Purchase SL550
by SL550 on 02/22/2014updated 04/26/2025What a wonderful experience. I have been buying cars for over 30 years and this has been my best experience by far. I live at least 30 miles from this dealership and they will come to my house and pick up my car for any repairs or normal… maintenance. The people are great and are straight up people, no games no gimmicks just straight up. They are honest and this is rear in this business. This is the start of a long term relationship.Mercedes-Benz of Naperville is My AutoNation.
by webancroft on 03/04/2014updated 04/26/2025If I am ever homeless and have to live in my car please let it be in a Mercedes-Benz. I recently purchased a C300 for Mercedes-Benz of Naperville. It was by far my best car buying experienced. They understand the importance of customer… satisfaction. You need to drive a Mercedes-Benz to understand how great these cars are.We are glad to be a part of your pleasurable experience. We always want our customers to be happy with their cars when leaving the lot -- especially in a C300! It's great to hear that we could be of such help!
Excellent Experience
by Yaviek on 02/20/2014updated 04/26/2025It started with a web search, we were looking for something with great gas mileage, the CLA250 is what we were interested in. Ed called me and asked me what my needs were, went over my concerns and recommended I come in to see the car. When… we went in the next day, he had the car washed and in the showroom area for us to see. We went on the test drive and he explained all the features. We were sold! Ed was great to work with. He made us feel very comfortable and was never pushy, like so many other dealers. The financing process was simple, no games, Jim was informative and very easy to work with. Our vehicle orientation session with Gil was great. He went over every feature and answered all my questions. Overall Mercedes Benz of Naperville provided us with excellent service and we are happy to share our experience with everyone.Great dealership this time around!
by TS999 on 12/19/2013updated 04/26/2025I remember years ago visiting Mercedes-Benz of Naperville. It wasn't a good experience not only because I didn't like the car, I was completely turned off by the 'high-end' attitude of the salesperson. So I was quite skeptical this time… but decided to give it another try because I was intrigued by the new CLA250. The car wasn't out yet so I emailed MB-N and received a quick response from the sales manager Ed F. He notified me immediately on the day the new car arrived and greeted me nicely when I went in to test drive it. It turned out I really liked the car but just not sure about the color and options. Ed stayed late and went over their inventory situation patiently even I didn't make a purchase that night. A few weeks later when I eventually made the decision, I contacted Ed again and he was able to order it immediately and even arranged for me to receive an incentive from MB! Everything went smoothly and I picked up my car by Thanksgiving as promised. I love my car and am having lots of fun with it. This is my first MB so it operates a bit differently from all of the Japanese cars I have owned before. During the couple of times when I stopped by the service department to get my questions answered, everyone I met was willing to help me out and explained things patiently. In conclusion, I am very happy with my purchase from MB-Naperville. The dealership is warm and welcoming. Ed and Amy (in Finance) are genuine, down-to-earth people. They didn't make me feel uncomfortable in any aspect of my purchase, particularly regarding the options I picked and additional purchase I made. They won my business wholeheartedly. Keep up the great work, guys!GLK 350
by kralm on 03/26/2013updated 04/26/2025I recently purchased a used 2013 GLK 350 from this dealership after weeks of research and driving. Tom M. understood I had become frustrated with my process and helped me find the right vehicle. I could tell he was determined to make this… my last dealership I needed to go to for my purchase. He made sure I knew everything I needed to about my GLK before I left and encouraged me to come back after driving it a couple of weeks with any additional questions.Thanks so much for your comments. We're thrilled you found Tom so helpful and knowledgeable and the whole experience pleasant and easy. Our #1 goal is for all our customers to feel that way when they drive away. Safe (and fun) driving in your GLK 350!
Best Experience
by JEDV_SLK on 12/12/2013updated 04/26/2025My husband and I checked several dealers trying to find the right car for us. Frank P. was so helpful and patient with our questions we decided to drive 30 minutes farther to purchase our SLK from him. The experience was great!!!Great car and Excellent dealership
by Syed11 on 06/28/2013updated 04/26/2025This is our first Mercedes (C300 4Matic) and based on the experience with the car and the dealership, I am pretty sure we will be back in the future. I would specially thank Elmis F. for making the car buying process such an enjoyable… experience for us. He was very knowledgable and helpful, answered all our questions and was very prompt with his email replies. Overall, a 5-star car and dealership.Thanks for this honest feedback. We appreciate your business and hope to see you again in the future. Happy motoring!
New 2014 E350 4-matic
by tonb1 on 06/12/2013updated 04/26/2025Just took delivery of my third E-350 4-matic from Mercedes of Naperville. This one is the 2014. Another great car and another excellent experience dealing with James J the salesperson and the rest of the team!Thanks for these comments-- we appreciate your feedback and thank you for your loyalty. Customer service is our top priority so we're glad you are satisfied.
Review of Sales Department
by gregor5 on 12/10/2013updated 04/26/2025I had been searching high and low for a vehicle for over thee months, every dealership, every online quote so painful and out of the blue I decided to check out a used 2012 Nissan Murano at this dealership. Was not dissapointed. The… vehicle was perfect and George K. and the rest of the staff a dream to work with. No hard sale, no pressure, just the truth and a great price. Been almost a week and I am still driving around with a smile on my face. Thank you George and the team at the Mercedes in Naperville!!!!!!!CLS 550 Purchase
by Tracy1723 on 04/10/2013updated 04/26/2025We had a great experience purchasing our CLS 550 from Naperville Mercedes Benz. Our salesperson, Tom M. was very knowledgeable and helpful throughout the buying process. After the purchase, Gilberto L., took his time with us explaining the… automobile accessories and electronics. We highly recommend Naperville Mercedes Benz and would definitely shop there again for our next Mercedes.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
by Nora Sutter on 08/17/2024