Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Kia purchase
Gerald Kia
by TamraFM on 03/17/2016updated 03/30/2016Dealing with Dan Rudnicki. He was our salesman when we leased the Optima also. He is very professional and very thorough. He made sure I knew how to use every feature on the car.Thank you for leaving us this great review. We are very happy to hear that Dan could be so professional and thorough during your recent visit with us. We look forward to seeing you back again in the future! Take care. Sincerely, Matt Gerald - mgerald@geraldauto.com
Gerald Kia North Aurora
by Randycaho on 03/26/2016I had great salesman Ben Jenkins and excellent sales manager Sean McKane. They both were easy to talk with and made the deal happen.Randy, I am happy to hear that your time spent with Ben and Sean was a pleasing experience. Congratulations on your new car! If you have any questions or concerns regarding your new vehicle please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook so that you can take advantage of our many great specials and incentives. Sincerely, Matt Gerald - mgerald@geraldauto.com
Great experience at Gerald KIA
by mashe on 03/24/2016It was easy to set up the appointment, the price was competitive and the service was quick. I have had several good experiences at Gerald KIA.Thank you for the feedback! We are happy to hear of your positive experience at Gerald Kia of North Aurora, and thank you for choosing us for your automotive needs. We look forward to serving you again in the future! Sincerely, John Kainz jkainz@geraldauto.com
Best car care!!!
by Cathy92 on 03/02/2016updated 03/14/2016Fasts and friendly. It's like going to a friend's house and they take care of my car while I watch TV and I can trust what they do.Thank you so much for taking the time to write this great review! I am happy to hear that our service department was able to gain your trust in our business. We look forward to servicing your future automotive needs! Sincerely, John Kainz jkainz@geraldauto.com
2016 Kia Sorento Lease
by whitedanie14 on 02/17/2016updated 03/01/2016Fabian was very honest and accommodating to what we were looking for. I really do not like the process of buying/leasing a new car and he helped the process not be as painful. Fabian was very knowledgable of the car and was able to answer… all questions.Thanks so much for taking the time to write this review! Fabian is great with people and focuses on what the customers needs are. He will be pleased to hear about your positive experience. If you have any questions, please come back in to visit! Also, check our Facebook page to stay connected with local events and special promotions. Sincerely, Matt Gerald - mgerald@geraldauto.com
Great Service!
by EliNMichelle on 02/10/2016updated 02/24/2016I came in for the 30,000 mile service on my 2014 Sorento. The staff were attentive, greeted me with a smile, and took care of everything necessary in a quick and efficient manner. I will be back for future service visits and I highly… recommend you do as well!Thank you so much for your review! We really appreciate your business and are so happy that we could provide great service to you and your vehicle. Thanks for your recommendations. We look forward to serving you again! Sincerely, John Kainz jkainz@geraldauto.com
Jaime and John perfect the service experience
by JamesRG on 02/24/2016Jaime and John really care about their customers, not just in a business sense, but in a more friendly family way. They do every thing they can possibly do to meet all of the customers needs, not just their car's needs.Thanks so much for this 5-star review! We always enjoy hearing from our customers. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Sincerely, John Kainz jkainz@geraldauto.com
Great staff
by Patience18 on 02/08/2016updated 02/23/2016A nice environment, friendly staff, great waiting room, every time I go there they know my name it makes you feel good and enjoy having them work on your vehicle.Thank you for taking the time to write about your experience with us! At Gerald Kia of North Aurora, we work very hard to provide each of our customers with a personalized and professional service. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, John Kainz jkainz@geraldauto.com
Oil change
by Lorraine8366 on 01/31/2016updated 02/12/2016I was in for a oil change they were very courteous and very quick. I will continue to have work done here.Thanks for the outstanding review! We are very happy that we completed your service quickly. It's fantastic that we have earned your repeat business; we look very forward to seeing you again in the future! Sincerely, John Kainz jkainz@geraldauto.com
Always a pleasure
by dawn282 on 01/28/2016Friendly, quick, thorough service, plus a CLEAN car! Waiting area is clean and comfortable. Free wi-fi, free coffee or tea.We appreciate your marvelous feedback. It is our commitment to ensure quality customer care by providing clean and comfortable facilities as well as friendly and quick service to our guests. Please come see us for any future needs! Thanks again. Sincerely, John Kainz jkainz@geraldauto.com
Review
by KiaOptima811 on 01/10/2016updated 01/27/2016Quick, Fast, Friendly, I was able to wait for the service, free shuttle, they did everything I asked, I will return..Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, John Kainz jkainz@geraldauto.com
Can't beat the service!
by cykkler on 01/14/2016updated 01/27/2016Speedy work and the car is always washed. I like the coffee and popcorn in the waiting room, but the carpeting badly needs replacement. Courtesy and attentiveness are outstanding. I appreciate that the TV is always silent, so that there's… not a lot of noise when I'm trying to read or answer email.Thank you for the feedback! We are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Sincerely, John Kainz jkainz@geraldauto.com
Buying my first Kia here!
by EdDz2016 on 01/15/2016updated 01/25/2016The professionalism of everyone at the dealership in all aspects of business. From greeting as you arrive to answering any and all questions that may arise. And the followup afterwards has been a thoughtful gesture. Oh and the Soul we… purchased has exceeded our expectations as wellCongratulations on your purchase! Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We look forward to servicing your future automotive needs! Sincerely, Matt Gerald - mgerald@geraldauto.com
Kid sportage
by Sunshadow1 on 12/07/2015updated 12/18/2015Everyone was really nice, we really liked the Gerald lifetime warranty, we would definitely recommend people there, and Ben did an awesome job!!Hi, thank you for this great review! We're very happy that Ben and the rest of our team were here to help you and treated you with the customer service we know you deserve. Enjoy your Sportage! Sincerely, Matt Gerald - mgerald@geraldauto.com
New tires for my Optima
by mashe on 11/16/2015Honest treatment, service delivered when and as promised. Service manager and personnel went out of their way for me. They matched a discount tire price and fixed another problem under the warranty.Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Gerald Kia of North Aurora! If there is anything else we can do for you just give us a call! Sincerely, John Kainz jkainz@geraldauto.com
Gerald kia
by Conrad1990 on 10/19/2015updated 11/13/2015The people I worked with were fantastic and really tried to meet my needs. The car I purchased had everything I needed.Thank you for leaving us this review! We are very happy to hear that we could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Gerald Kia any time! Take care. Sincerely, Matt Gerald - mgerald@geraldauto.com
Kia Sportage
by agonzalez8181 on 10/31/2015updated 11/11/2015They were kind and the process only took a couple of hours. Although the service always good, I was under the impression that the remote start came with an alarm system like most vipers do but this one did not which was disappointing.We appreciate you for letting others know about your experience at Gerald Kia of North Aurora. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Kainz jkainz@geraldauto.com
Best Kia dealer
by Donaldsj on 10/09/2015updated 11/09/2015They are always very pleasant and easy to deal with the dealership is spotless with snacks if you have to wait. I have been going Gerald Auto Group for years for all our auto needs and never have been disappointed.I am happy to hear your time spent with our team was pleasant. If you have any questions or concerns, please come back to visit us. We look forward to seeing you in the future. Sincerely, John Kainz jkainz@geraldauto.com
Love this place!
by Dawn282 on 09/12/2015FRIENDLY and quick service. Jaime and John are THE BEST!!! I would not hesitate to return there for maintenance/service. Waiting area is also comfortable. Glad to have Internet access while you wait.Dawn, thank you for visiting our service department and for leaving the kind words. Jaime, John, and the rest of our team always plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Sincerely, John Kainz jkainz@geraldauto.com
Good service, delivered within time promised.
by wes_suess on 07/10/2015Service was performed in the time promised. Service at Gerald Kia of North Aurora was ~25% lower cost than the same service at Gerald Kia of Naperville (which is closer to my home). Odd. In general, the staff is very courteous and… friendly.Thank you for sharing this great feedback with us. We feel our service department is what makes Gerald Kia of North Aurora special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, John Kainz jkainz@geraldauto.com
Fabian Makes the Car Buying Experience Perfect
by stawk on 06/17/2015updated 06/26/2015Fabian and the manager i worked were the best I have ever dealt with. They are what all car salespeople should be like. I have never had a dealership work so hard to get me to where I want to be financiallyStawk, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Fabian and the rest of our team's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Keep up to date on service specials and dealership information on our Facebook and Twitter pages. Thank you again! Sincerely, Matt Gerald - mgerald@geraldauto.com
Thank you, Eric! I truly appreciate your positive feedback about Alex and his accommodating service. At Gerald Kia of North Aurora, we strive to make every customer experience great. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 04/17/2025