Gerald Nissan of North Aurora
Customer Reviews of Gerald Nissan of North Aurora
Review type:
Got me out of bad purchase
by Isaac Pacheco on 12/06/2021Jose helped me get out of a bad purchase, got me into a car that was more for me!New Rogue
by Fern on 12/13/2018Chris was very intuitive and picked up on my likes and dislikes immediately.Thanks for the great rating, Fern. We're pleased that everything went well for you. The Gerald Nissan of North Aurora Team
Awesome Sales Team Phettongsy of Gerald Nissan of North Aurora
by Latonya on 12/04/2018The sales associate and the sales manager were extremely patient with me and an awesome team to work with. They did not force me into a vehicle. They allowed me to choose my options carefully. My creit report was carefully explained to me… and they stayed within my budget. Sunny Phetthongsy and Kino Phettongsy were a #1 for Gerald Nissan of Aurora. I will continue to buy from these team members.Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. The Gerald Nissan of North Aurora Team
Rogue Lease - 4-1/2 Stars
by Barbara on 11/28/2018updated 12/04/2018Claire listened to me. She was responsive and had excellent follow through. She was the main reason that I made my purchase at Gerald Nissan. I appreciated the fact that she provided leasing numbers via email. Due to family… circumstances, my time was very limited in coming out to the dealership. Claire was very accommodating.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. The Gerald Nissan of North Aurora Team
18 Frontier purchase
by Karen on 12/02/2018Chris had all of the information and details we had discussed put together for us so we could simply finalize our decisions and close the deal quicklyThank you for taking the time to share your feedback regarding your experience at Gerald Nissan and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! The Gerald Nissan of North Aurora Team
Great Experience
by Philip on 11/30/2018Buying a car is all about trust in my opinion. I trust Alexander True at GeraldCongratulations on your new vehicle, Philip. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Alexander was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. The Gerald Nissan of North Aurora Team
Thank you for fast friendly experience.
by Stanley on 11/04/2018Honest friendly people, a place you would recommend to your family and friends.Stanley, your kind words and fantastic review are greatly appreciated! We look forward to working with you, your family, and your friends in the future. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Great Customer Service
by John on 10/27/2018updated 11/02/2018Chris Taylor was knowledgeable about the vehicles. He was helpful to get me into a new vehicle. He is a great asset to your staff.John, thank you for leaving us this great review. We are very happy to hear that Chris could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Great Deals
by Omar on 10/25/2018updated 11/01/2018I liked that Jose V did not pressure me into buying a car much like the other salesmen I've had experiences with. He had a calming presence to him.Omar, thank you for the feedback. It's great to know Jose was able to provide you with a pressure-free experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
happy customer
by CI on 10/18/2018updated 10/26/2018the process was fast and efficient. everyone was niceNissan Murano
by John on 10/09/2018My sales person, Kino was very informative, patient, friendly and responsive in our communications. Enjoyed working with Jason in finalizing all the finances and paperwork.I am happy to hear your time spent with Kino and Jason was pleasant. Congratulations on your purchase! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
New Altima purchase
by Karen on 09/30/2018I had spoken with Dan for a few weeks before coming in to purchase so I felt well informed by the time I came in to test drive and purchase from ClaireKaren, thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Pathfinder
by Brett on 09/16/2018updated 09/28/2018The staff is extremely helpful and will do whatever they can to fit your budget.Thank you for this amazing review, Brett! We really appreciate your business. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Nissan Rogue Sport Purchase
by Fred on 09/23/2018The whole buying process went very smoothly and was very well organized.Fred, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you. Happy driving! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
The 3 day buying experience
by Jeremy on 09/22/2018Was able to connect with Dan online, get price negotiations started and then hadn’t trade-in evaluated at my home. This all took place prior to stepping foot in the door at the dealership. It was car buying on my time, which was fantastic!… Kino was also instrumental in getting this deal done. Everyone we interacted with was friendly and knowledgeable. Great car buying experience that was over a 3 day period with 90% taking place online or over the phone.Jeremy, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a great buying experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Gerald Nissan of North Aurora personal experience
by Glenn on 09/20/2018Knowledge of vehicles, friendly staff and really listened to our wants and requirements.Glenn, we appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you, please feel free to let us know. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Have a great time
by Elizabeth on 09/02/2018updated 09/12/2018I really like that Jose helped me to find the best choice for me, he helped me to find the right car and even look for a specific car color. Everyone was nice and friendly.Thank you so much for visiting us and for leaving such great feedback. We are so happy Jose could match you to the right vehicle. We hope to see you back for scheduled maintenance or anything else we can help you with! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Leasing
by Timothy on 09/03/2018updated 09/12/2018All the staff were great and made me feel welcomed and greeted me. Kino made the whole process easy and explained everything thoroughly.Thank you so much for taking the time to share your feedback with us. Our team is dedicated to providing a welcoming and comfortable experience to each and every customer that enters our dealership. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Talina Nava - our 2018 Rogue
by Stan on 08/27/2018Sales person answered all questions professionally and was extremely knowledgeable about the product. Never felt pressured to buy a vehicle.Thank you so much for taking time out of your day to share your experience with everyone. We believe in informative, professional, and pressure free customer service and I'm glad that our team made such a great impression on you. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
5 stars
by Susan on 08/26/2018We have total confidence in the sales person, Jose Valdovinos. He is knowledgeable, honest and sincere and only wants the best for his customers.Congratulations on your new car, Susan! Thank you for taking the time to write about your experience. It's great to know Jose was able to provide you with a knowledgeable and exceptional sales experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Definitely recommend
by Kelly on 08/26/2018Everyone was easy to work with without pressureKelly, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and pressure free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business and enjoy your new car! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Becoming the proud owner of a new or used Nissan is a memorable experience that begins a lifetime full of smiles, memories and journeys. At our Nissan dealership in North Aurora, IL, we’ve been connecting customers with the Nissan that’s right for them and their budget since 1998. We’ve been family-owned and -operated by three generations of the Gerald family, and have historically stood for integrity, honesty and the highest standard of excellence and customer care. We pride ourselves on treating our customers with respect and displaying a fierce dedication and loyalty to serving their needs. To prove it, we offer our Gerald Exclusive Lifetime Warranty on every new Nissan and select used Nissan models for no extra charge! This warranty features a lifetime warranty coverage, no limit on miles or time and the option to service your Nissan at any Nissan dealer in the country.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Spanish
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora
by Tamer Shams on 12/09/2021