Gerald Nissan of North Aurora
Customer Reviews of Gerald Nissan of North Aurora
Review type:
Great experience shopping for my new car
by MW20170530 on 05/30/2017I was shopping for my new car online and was corresponding with their Internet Sales Manager, Karim. It was a wonderful experience because Karim was professional and accommodating, and helped me with finding the models I wanted and making… sure they were qualified for great incentives.Unethical Business
by pizza_dude on 12/09/2015I would like to give this dealer NEGATIVE stars if I could. My wife and I came to an agreement with the sales manager on the price and we were scheduled to go in this morning to pick up the car and do the financing, when 45 min before we… were supposed to be there they call and say they sold the car. Crappy dealership. Will NEVER go back!!Wonderful Car Shopping Experience
by PatBiMo on 04/01/2015updated 04/09/2015The customer service was excellent and the process was painless. Jason and Karon were the best and I would recommend them to a friend with no reservation!Thank you so much for your review and 5-star rating! Jason and Karon are valuable members of our team and were thrilled to hear that they provided you with an excellent and painless service experience. If there is anything more that we can do please come back and see us again. Take care! Best regards. Scott Wolf, General Sales Manager, swolf@geraldauto.com
survey
by Theodore_Karen on 02/27/2015We have worked with Dan on probably our last 4 Nissan deals! He is always extremely professional, yet friendly and caring. Amazing that he also recognizes us by name, even if it's been several years! He tries hard to please.This review truly made our day, Theodore! It's wonderful to hear that Dan always provides you with excellent service. We're proud to have you as part of the Gerald Nissan of North Aurora family. Let us know if there's anything else you need. Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Another Nissan
by Matt_d3 on 02/08/2015Very pleasant experience. The sales rep was very helpful, made sure he knew what it was that we were looking for and then found several options for us. Including the car that we ultimately purchased.Congratulations on your new purchase, Matt! We are very happy to hear that we could be so helpful during your recent visit with us.We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. All of us hope to see you again when the time comes to service your new car. Best regards, Scott Wolf, General Sales Manager, swolf@geraldauto.com
2014 Maxima
by Steve_TT on 01/31/2015updated 02/06/2015Fast and friendly no pressure to purchase. Knowledgeable and answered all the questions we had. Chris worked with us on our schedule and made the buying process simple and doing everything ahead of time to get us out quick. Buy from… Chris and Gerald you won't go wrong.Steve, it was a pleasure to read about your car buying experience at Gerald Nissan of North Aurora. Congratulations on your 2014 Maxima! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Chris was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Warm regards, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Loyal Gerald Customer!
by Maxaroni on 01/14/2015Our sales person was efficient and didn't waste our time. I told him our budget, and he gave me options that would work and did not try to talk me into something that I could not afford. My husband and I both purchased new cars that day,… and we were at the dealership a total of 4-4.5 hours. I expected to be there a lot longer. I appreciated that!Thank you for the great review, Maxaroni! Congratulations on your new car! Our top priority is delivering quick, informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that our salesman was able to provide you with such a pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best regards, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Versa Note Fan!!!
by S_Bessler1964 on 12/19/2014updated 01/02/2015The overall sincere compassionate environment. I felt as though I was treated fairly, and that each employee I came into contact with was anxious to handle my concerns. I received a good deal on my new purchase, an I am extremely happy… with the sale.Your marvelous review means a lot to us. We appreciate your feedback and are happy to hear that we were able to meet your needs. At Gerald Nissan of North Aurora, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best regards, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Awesome customer service!!
by caesar_e on 07/22/2014Jose helped us the best he could and at the end of the day we got a great car with an even greater deal! Friendly all around service!Thanks for your perfect review! We're glad to hear that our team was friendly and of such help to you! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Scott Wolf, General Sales Manager, swolf@geraldauto.com
great Sales rep
by lopezerb on 07/09/2014Excellent Sales representative, very straight forward on price and conditions, no surprises. Highly recommend North Aurora branch over Naperville branch.We cannot thank you enough for your wonderful 5-star review of Gerald Nissan of North Aurora and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Kind regards, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Geral Nissan makes cary buying easy
by sarkman1960 on 06/14/2014I narrowed my choices down to 3: The Hyundai Elantra, Kia Forte and Nissan Sentra. All 3 cars were around the same price OTD and ironically all owned by Gerald. The reason I purchased my Nissan Sentra at Gerald is because of Chris T. my… sales consultant. I hate pushy salespeople and Chris let me shop for my new car the way I wanted to. I was able to browse through all the models on the lot at my pace without being hovered over. I was able to test drive several models and finally landed on the Sentra S in Magnetic Grey. I've only had the car for a few days but wow, what a car. So far I'm averaging 29.9 mpg. and the ride quality is comfortable for a compact car. If you're considering any of these 3 cars I'd recommend either the Sentra or Forte. The Elantra fell short on ride comfort for me.Thank you for taking the time to write about your experience with us! We're very happy that Chris was there to give you the customer service we know you deserve! Congratulations on your new Sentra S. Thank you for the recommendations and we look forward to seeing you again! Warm regards, Scott Wolf, General Sales Manager, swolf@geraldauto.com
great service
by cheli on 09/17/2012updated 04/25/2025over all wonderfull costumer service. sales person, and people i dealt with were very helpful n answered all my questionsWe appreciate your 5 star rating! Customer service is always our number one priority, we're thankful that you understood this after working with our staff. At Gerald Nissan of North Aurora, we value our customer's time. We love that you felt we used your time well while you were on our premises. Thank you again for your great review and business. If you have any questions or concerns about your new purchase please feel free to contact us. Also, check us out on Twitter and Facebook to stay current with all our specials! -Scott Wolf General Sales Manager swolf@geraldauto.com
Great Experience
by FM353 on 01/17/2014updated 04/25/2025The staff at Gerald Nissan is very professional and customer oriented. My wife and I had a choice to make between two great dealers and we chose Gerald for their attention to the customer through their sales rep Mohamed and their Sales… ManagerThank you for leaving us this great review. We are very happy to hear you were so pleased during your recent visit with us. If you need anything else in the future please do not hesitate to contact us or stop back in any time. We hope to see you back in again soon! Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Awesome Experience
by Meghan_R on 06/19/2013updated 04/25/2025I would definitely buy another car at Gerald Nissan North Aurora again. And I would for sure work with the gentleman that helped me again, Erik J. He was honest and not pushy at all, compared to the car salesman stereotype. When I came in… to the Nissan dealership I had pretty much decided I was going to buy a Honda Fit, but the sales team there was distant, I didn't feel like they were listening to me or cared about what I was looking for. Erik listened and made suggestions. He was very knowledgeable. It made a huge impact on me because I decided I wanted him to get the sale, not the people at Honda. I took a while to buy, because I waited for the Note to come out (after starting to look for cars in early March). Erik kept me updated whenever he heard anything about the release. I'm glad I made the decision I did, because I love my car. I would definitely return to Gerald Nissan of North Aurora to buy another vehicle; and I would definitely work with Erik again.Congratulations on your new vehicle! We are proud to welcome you the Gerald Nissan family. Customer service is always our top priority and I am pleased to hear that Erik, and the rest of our staff was able to help you find exactly what you were looking for. Please give us a call if there is anything else we can do for you. We look forward to your continued business. Regards, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Best place to purchase a vehicle
by lmc7 on 10/13/2013updated 04/25/2025Dan R. the sales representative who greeted us was very nice and knowledgeable. It was almost as if he knew exactly what we were looking for. After spending months looking for our car I knew when Dan approached us that he would be the one… who would help us with our purchase. He seemed so confident and had such a strong point of view about every subject that was brought up. There was nothing weak about the knowledge he shared with us. He believed in us and he made us feel that we could trust him and count on him. We really liked Dan and we are thankful that we finally found our vehicle thanks to him. We thank this dealership for providing the guests with such knowledgeable professionals as Dan R.Thank you for leaving us this great review! Dan will be happy to hear that you found his service to be so helpful. Congrats on your new car, we hope it continues to run like a dream for a long time! Please come back and see us should you need anything else for your vehicle. We look forward to seeing you again soon! Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
No hassle dealership
by alito1 on 10/03/2013updated 04/25/2025We went in to look for a pre-owned car and ended up buying a new Nissan Altima 2013 because the price is very attractive. Jason M was very knowledgeable about the products that he was selling and very patient, polite, no pressure. We had a… very good experience and were comfortable in making our decision for this purchase with no hassle. He followed up with us with an email after the 1st time we came into the dealership. His attitude and salesmanship were excellent.We are passionate about what we do and the people we serve. We genuinely care about our customers and the vehicles they choose! Jason's product knowledge and outstanding customer service skills make him a true asset to our dealership. I will be sure he hears of your compliments. Thank you for the encouraging feedback and 5-star review. We hope to do business with you again in the future. Until then, we invite you to like and follow us on Facebook and Twitter. Fans receive exclusive access to service specials, dealership updates and much more. Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Worst Sales manager I ever seen...........
by pavan95 on 05/22/2013updated 04/25/2025I fill out online request to buy Nissan Rouge 2013, I got several quote from different dealers. I got relatively cheaper price from Gerald Nissan North Aurora compare to other dealers. So I went to the dealership on 21st May 2013. They did… not have same car what they quote (Off course they just want you to visit their place) even though he quote price with VIN #. That internet sales person wasn't there so other sales Manager tried to sale me lower model with higher price. When I told that "Do I look Idiot" Manager got angry and he realize that I am not going to buy car right now. He told me to get out from that place. He also threatens me that he doesnt want to insult me in front of my wife. I never see this type of sales manager who don't know how to talk with customer. I will never go to this dealer in future. Please keep yourself away from this dealer. This kind of experience I had in past with this dealer but I didn't mention to anybody but this time I want other people to know so they don't have this kind of experience in future.Very Friendly and Accommodating
by msb10 on 12/29/2012updated 04/25/2025The sale was less painful than I had expected. I stated my criteria and within minutes a vehicle was waiting for me to test drive. I found the salesman and supporting staff were very friendly and accommodating. I love the vehicle and will… be back when its time is up or another vehicle is needed in our household. I have already given out many recommendations and will continue to do so. Thanks!Your business is appreciated! It's wonderful the sales process wasn't painful and you had a vehicle waiting for you to test drive in minutes. We love to hear that you have already recommended us and will come back for your next vehicle. Thanks again for choosing Gerald Nissan. We hope to see you again soon! Don't forget to find us on Twitter and Facebook to take advantage of special promotions and offers. -Scott Wolf General Sales Manager swolf@geraldauto.com
Becoming the proud owner of a new or used Nissan is a memorable experience that begins a lifetime full of smiles, memories and journeys. At our Nissan dealership in North Aurora, IL, we’ve been connecting customers with the Nissan that’s right for them and their budget since 1998. We’ve been family-owned and -operated by three generations of the Gerald family, and have historically stood for integrity, honesty and the highest standard of excellence and customer care. We pride ourselves on treating our customers with respect and displaying a fierce dedication and loyalty to serving their needs. To prove it, we offer our Gerald Exclusive Lifetime Warranty on every new Nissan and select used Nissan models for no extra charge! This warranty features a lifetime warranty coverage, no limit on miles or time and the option to service your Nissan at any Nissan dealer in the country.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Spanish
Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to professional customer care and I'm glad that Karim was able to show you what we strive to deliver. We look forward to making sure that you enjoy your new car for many years to come. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
by dealerreply on 06/01/2017