River Front Chrysler Jeep Dodge Ram
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Customer Reviews of River Front Chrysler Jeep Dodge Ram
Review type:
Alan Varela, Sales/Leasing Consultant
by RamiKin on 04/24/2025
Thank you Alan for your extra time and consideration with multiple test drives, questions and providing answers during the purchase of our vehicle. We appreciate your thoroughness and follow up after the sale was complete.
156 reviews
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Innovative Service Offering
by David J on 07/16/2020I recently took advantage of the valet service at River Front to have my vehicle serviced. During these times, it was an advantage for me to limit my exposure to others, by not having to personally take my vehicle to the dealership. They… picked it up and returned it after all the work was completed. All service was performed promptly and I was in contact with staff about any suggested repairs. Everyone involved was helpful and friendly.New car purchase
by Jason S on 07/16/2020I bought my new Dodge Challenger and I love the car. Faith and Rob really took care of me. Would highly recommend buying a vehicle from them.Quick Service
by Robert Mason on 07/16/2020Good Service and good customer care in a very quick time frame.Happy customer
by Dave Byers on 07/15/2020Easy to get an appointment, work was done very professionally, neat and clean when done. Finished on time as promised. Very happy customer!Recall
by Bartko on 07/15/20202016 Jeep was recalled. Able to get quick appointment. Had routine maintenance also in a timely manner. Everyone friendly and practicing social distance.Exceptional
by Service on 07/15/2020Always happy to deal with service staff. They are courteous and always helpful.Rich was helpful
by Scott on 07/15/2020Rich was helpful and kept me informed. Even figured out my window problem was caused by water bottle in back and not the Jeep.Service team top notch
by Service team top notch on 07/15/2020The service team is one of the best, if not the best. They always make me feel welcome and take care of me as if I am their most valued customer.Fair Price and Kind Staff
by HAPPY HAPPY on 07/11/2020Brandon was my sales rep. He was knowledgeable, patient (this is a big one) and just a really pleasant guy to deal with. I felt the price for my ram 1500 limited was great. I would say it was about 1000 less then competition. Post sale… Brandon has still been helping me with a few things needed with the truck. Overall a very low pressure and fun buying experience. I would buy from them again.A+ experience
by Justin on 07/03/2020updated 07/10/2020They took the time to make sure we were comfortable with the process.Pacifica purchase
by Sdaly on 07/09/2020Faith, Trisha and the rest of the staff at RiverFront made this purchase easy and fun. Thank you for the great experience.Great job. Thanks for the ride
by Eric Nye on 07/04/2020The dealership easily scheduled me in to get my vehicle worked on. The estimate was clearly explained and execute as stated. I was happy to be able to get a shuttle to pick me up to retrieve my car.Mrs
by Sarah Vandyke on 07/02/2020I am a loyal Jeep Customer since July 1998. This is a great dealer staffed with awesome people! Mike in service goes above his job to take care of the customers!New 2020 Jeep Wrangler
by Don Harbecke on 07/01/2020Dan Spooner was very helpfully with the purchase of our new Jeep Wrangler Unlimited Sahara. He was able to do just what we wanted and what kind of options we wanted.Tire Replacement
by Miguel Navarro on 07/01/2020I needed a tire replaced due to a screw. They took care of me right away no waiting in and out i just had to wait till the next day but i was ok with that. Great job RayExcellent
by Excellent on 06/30/2020The text was professional and to the pointService
by Kiel on 06/30/2020Martin and Mike were extremely helpfulRun the other way
by Anthony Jones on 01/22/2020I will never go back to this dealership or recommend anyone to go there. Brought my truck in for normal maintenance and repairs. I drove my truck in there perfectly fine. After 3 months of it being there, I had to have my truck towed out in… order to pick it up. My truck now sits needing an engine, after coming in for basic items. On top of that truck has physical damage from being there, multiple deep scratches in front bumper and grill through the paint. Also, there are foot prints on front bumper and hood like it was walked on. Management does not care about customers, or know how to help them. Multiple messages left for general manager and dealership president, calls were never returned. Service manager is rarely available, always get put directly to his voicemail. Was never given any kind of time frame or when I could expect an update. Receptionist knew my name just by hearing my voice. She even asked on multiple occasions, "Why are they not helping you?". With the suspicion of multiple things happening to my truck while being there, I asked to see surveillance footage, which was denied. Service management was changed 3/4 of the way through my vehicle being there. When I called in for an update I was informed that old service manager was no longer there, asked about my truck and no one knew a thing about why it was there or the status. Not the service manager the advisor who wrote me up, or anyone know. I had to explain to them all the details of which why my truck was still there in order to get any correspondence or action. New service order was made while my truck was there, which I never signed off on, in order to aid them in trying to fix my truck. I never had the complaint they wrote it up for, they created the complaint they wrote it up for while being in for service. New service order was 5 miles after the out mileage of previous service order, I never picked up my vehicle. Loud and harsh engine knocking does not start for no reason or out of the blue, there has to be a action to cause that. Additionally, I was told that I was going to be responsible for charges on my vehicle for teardown performed that I never authorized. Then I was told to return my loaner or pay for it, because what was going on with my truck was not there problem. Upon visiting the dealership to check on my vehicle and return the loaner, porter begun to tell me to watch my step because there was oil beside the service drive from a vehicle in service after leaving oil change bay. This happened while he was checking in my loaner vehicle. Seemed like a regular occurrence for him to deal with and clean that up. Your reviews also indicate this is very normal. To say the least, not one part of my visit was anywhere near acceptable.Ill Never go back
by onks on 04/16/2019I purchased a 2014 Jeep Grand Cherokee ecodiesel from River Front Chrysler Jeep Dodge Ram on Saturday March 30th, 2019. Unfortunately, my experience at the dealership was overall negative. I have some complaints to address, in no… specific order. My first concern arose when, on the test drive, the ACC/FCW feature automatically turned off a few times, saying the lens on the front just needed to be cleaned. We stopped and cleaned off the lens and I was assured by the salesman the ACC/FCW of the vehicle works. After driving the car for a few weeks now it has become apparent this is not true. After thoroughly cleaning the lens on multiple occasions, it repeatedly turns off due to a “dirty lens” anytime I use it for more than ten minutes. I have done extensive research on this and been told it simply needs a “recalibration” at this point – which would likely cost me $300 or $400 depending on where I went. Additionally, on the test drive I realized the blue Diesel Exhaust Fluid (DEF) needed to be refilled. The salesman assured me it would be topped off if I decided to buy the car – it was not. One thing I did not notice at the time of the test drive is the car required an oil change. Imagine my surprise when driving my new car off your lot and it alerting me that the car is due for an oil change in 1000 miles. Equally as surprising, was the fact that the car had 100 miles to empty when I left the dealership. Something else that disappointed me was there was only one key for the vehicle. It was certainly disappointing to have the salesman hand the key off to me and explain there was only 1 key, only after I had made the purchase. The salesman was nice enough to offer to reach out to the previous owner, and from what I understand he did do that. However, he went dark about a week ago and has not said anything else. Finally, the most unpleasant part of working with the dealership was the process of the actual sale. When looking around at the car I noticed some obvious damage where the paint was completely missing on the back-passenger fender. My initial offer reflected what I thought the repair would cost, plus a tube of touch-up paint so I could patch the problem myself while I save up the money for a professional do it. The salesman went off to speak with the sales manager. From what I could tell he must have been completely rude, because when the salesman came back he had counter offered somewhere in the middle, but was angry or annoyed about the tube of paint. The salesman was obviously stressed and said that the manager would make “no more exceptions, would accept no more proposals, and would only take $21,600 – without the tube of paint.” I thought that was incredibly disingenuous because this was my first offer that day. I told the salesman id think about it and called my wife before making the decision. I told the salesman I would take the final offer if the manager would throw the tube of paint in. The salesman essentially threw a hissy-fit and stormed off to talk with the manager and was gone for about 20 minutes. When he came back, he had a tube of paint which he threw down on the table about 5 feet away from me and sat down to begin the paperwork. Because I saw the paint he brought out, I assumed the manager had begrudgingly accepted the deal? However, the salesman seemed like he was annoyed to be selling me a car? Very strange. I am not sure what was said to the salesman – maybe he had every right to be upset? But from my prospective, the dealership almost lost a sale of a car that had been on the lot for nearly 5 months, because of a tube of paint? Would a level headed sales manager really be that petty? I wasn’t there to squabble over a couple hundred dollars (or a tube of paint) However, I do think there are some reasonable expectations that should be met when a customer buys a car. I would certainly expect a friendly sales manager. If the dealership really couldn’t lose a tube of paint over the car, I would expect the sales manager or salesman to be friendly and explain the situation to the customer, not unwilling to even come talk with to me directly or threatening to back out of a potential sale. I would also expect a dealership to mention the fact that there was only 1 key for the vehicle before I had purchased the vehicle. Had I driven off the lot with one or two of the following expectations met; enough fuel to actually get home, a recent oil change, a top of on my DEF fluid, or simply 2 keys, I would have probably just let the other things slide. But a combination of all these letdowns, plus the reality that one of the main features on the car (ACC/FCW) is not calibrated correctly, adds up to a pretty negative experience - which I would not recommend to anybody. Still love my ecodiesel - but if I had to do it again id go to literally any other dealership.Bad Service Experience
by NoMoreJeep on 05/05/2018There is a reason River Front Jeep only has a grade of 2.5 stars on Yelp so consider this before doing business with them. Consistently getting such low scores on this and other forums over the years speaks volumes to the bad business… practices of this dealership. We took our Jeep Liberty to River Front Jeep two days ago for service. The service adviser, Bill, told my husband the total would be right at about $1000 for work needed. My husband called me, while Bill was sitting right there with him, to let me know what the amount would be and conveyed to me the total would be right at $1000. Bill was sitting right there with him while he called and listened to our conversation. There was an additional short conversation because my husband mentioned he had a 10% off card and asked to be sure that would be taken off the $1000 also. When my husband called them to see if the SUV was done late in the day they told him yes and he then asked how much the total was they told him over $1800. At no time was a total of $1800 ever discussed, the amount discussed was $1000. He had my husband sign a yellow sheet that showed the printed amount for parts but there was no total for the work on the page. After a lengthy call from my husband and second lengthy call from me, we were so frustrated because we were getting nowhere with the service manager Mike. Mike took his service advisers Bill's side because he has "never had problems with Bill." At this point we are believing this is a common practice at this business. When my husband went to pick up the vehicle, Mike produced the yellow signed sheet and on it was a hand-written amount of $1826. My husband told them at no point before he signed the yellow sheet was this amount on the sheet or was this amount discussed. We believe they wrote it on the sheet after the fact. After now three somewhat heated discussions, the service manager Mike offered to lower the total to $1500. We agreed just to be done with it as we have now argued back and forth three separate conversations and at this point all my husband wants is to leave and never have to return to this business. The service adviser Bill did not do his due diligence and what he is supposed to do - to give an accurate accounting of the charges that would be incurred for the work to be done before the work was done. We were completely taken advantage of and the service manager Mike nor the dealership management were honorable enough to do the right thing and absorb the amount of the charges we were told nothing about.Best Dealership Around
by sub_Par on 08/31/2017After having pretty bad experiences with other Jeep dealers in the area, I didn't have high hopes when I walked in to River Front. My fears quickly turned into hope as I met Trisha, one of the dealers there. She genuinely cared about making… sure I was happy with my vehicle purchase and went to great lengths to get me the vehicle I was dreaming of. I purchased my new Jeep Wrangler here and I'm sorry I didn't do it sooner. Everyone I came into contact with there was cheery and helpful without being overly pushy. Really made for a pain free car buying experience.
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