Auffenberg Ford O'Fallon
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Customer Reviews of Auffenberg Ford O'Fallon
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Sales staff at Auffenberg Ford North
by Brad on 02/07/2025
The sales staff at Auffenberg Ford North are very professional and customer oriented focus.
Hi Brad, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
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Sales staff at Auffenberg Ford North
by Brad on 02/07/2025The sales staff at Auffenberg Ford North are very professional and customer oriented focus.Hi Brad, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Hi Brad, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Exceptional Experience.
by Steve and Melissa on 02/01/2025updated 02/07/2025We were 100% satisfied with our vehicle purchase. Mr. Gavin Homes met is in the parking lot. He wanted to know our goals and expectations. I described the vehicle we were looking for. And he quickly went to work. He exceeded our… expectations. Our price point was perfect. He let us know, if we wanted more it was available. He was professional and courteous. He offered us food and drinks. From pulling the vehicle up front, to the test drive, it was a great.experience. We purchased a vehicle that night because of Gavin. Two days later, he called us asking about our purchase. I would not only recommend Affunberg Ford. But we will be returning as well. And we hope to see Gavin meeting us in the parking lot again.Surpassing Sales Experience.
by Steve and Melissa on 02/01/2025My experience was 100% satisfactory. The sales person Mr.Gavin Holmes literally met us in the parking lot. He was polite, cordial. He asked us about our goals. Upon explaining the words I wanted my vehicle to embody. He immediately went to… work. There was absolutely no pressure. He offered us food and beverages. And made us feel right at home. His choice of vehicles met our needs perfectly. He was right on our price point. He made sure if we wanted more, it was available. He was incredibly accommodating from pulling the vehicle right up front. To the test drive. He was professional as well as courteous. We purchased our vehicle that night, because of Gavin. That was on a Wednesday. Friday, Gavin was calling me, to check on our experience and vehicle satisfaction. Not only would we recommend Affuenberg Ford to others, but we will be returning when it is time for another vehicle. It is my hope that we will meet Gavin in the parking lot once again. Exceptional experience.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Mustang GT Premium High Performance
by Michael on 10/09/2023Sales agent Cody was excellent. He filled in for my agent of record, Andrew when Andrew was out. My experience was easy and fast. I have only on negative comment, on the order itself, not for the agent. When I ordered, I was explicit… that I wanted quad exhaust on my Mustang. It did not have the quad exhaust. Also wanted FULL ELECTRIC front seats. The seat back is not electric. Other than those two items, a great sales experience. It is a great automobile. I love it more that the Chevy Camaro 2SST I owned four years ago. The mustang drives smoother and has a better driving experience for those wanting a 60's experience.Overall Good Experience
by Anna Cornelison on 08/23/2023It had been 17 years since we had bought a new car so the process had change somewhat but we found it to be much easier. We were "assigned" 1 salesman but were handed off to another, Phil Stewart, because the 1st was too busy. Phil was… fantastic! The only down side about the experience is there was some sort of swirl on the back passenger door. We left the car with them for a week (while we were on vacation), but when we came to pick it up, it was still there. Manager Jack Flowers got involved and made sure it was taken care of by the next day.Auffenberg hates disabeled veterans and customers!!!!!!!!!!!!
by Disabeled vet on 06/21/2023I was sold a mustang with no mufflers no antenna no headrests faulty breaks and transmission the bumper was ziptied on. It had aftermarket products causing performance issues and the list goes on. On top of that they damaged my stereo an a… family heirloom an haven't made any real attempt to resolve this as more problems keep coming up the service is horrible the sales team are crooked and the managers don't care an Mr auffenberg hides behind them!!!!!!!!Would give 0 stars if I could
by Anon on 05/05/2023My 2018 expedition went in for recall work. The failed work led to a series of six+ more visits over the next 3 months, including the “spontaneous” failure of all 4 struts with under 44k miles in the car. Coincidence? Nope. Horrendous… service that broke my car and left me with a $3k bill!!!!Worst Car Buying Experience Ever
by Jenny S on 07/02/2022Last update: Emailed the GM so I got a call back from Vince. He waisted my time telling me he's sorry and "fixes his mistakes" but no offer to actually get the vehicle fixed. Took my mechanic less than 30 minutes to diagnose the Flex… needed freon and now I have ac, so the appointment to fix it was a crock and if a mechanic really looked at it, he needs fired. The only offer from Auffenberg was to return the vehicle and get the trade in value for my car. That's not acceptable considering I am a single parent and have a 60 mile commute daily for work. I cannot be without a car. Update 3: Got my car back and the ac is not fixed! But Vince sure did ask me to change this review. Now it's going to my mechanic so it will actually be fixed. Suprise, suprise, I emailed and called Vince and have not heard back. Update 2: today at noon was the apt to get the ac fixed. I had to reach out to confirm if it was done at 430 as I got no call. No shock that it took an hour to get return contact and be told the vehicle wasnt ready. Update, had to call my salesman back after over 6 hours and a pointless trip I was told the apt for it getting fixed is a week away. But he cant tell me where it's being worked on. I'm supposed to show up, hand over my keys and just believe they are going to have it fixed correctly?!? I'm supposed to drive with no ac for over a week in 95+ temps, which means to take my son anywhere I will have to rent or borrow a vehicle. No questions answered, no getting me a vehicle to drive for a week that has ac. This problem should have been fixed before the vehicle was put out for sale. A manager agreed to a rental after me arguing for one, but failed to mention I had to be in before 6 to get it. So I got the rental on Thursday, not the 7 seat vehicle the manager told me that I would get, but at least it has ac. It is filthy and almost on E. At this point I am not surprised at another false statement. After a previous horrible experience I saw the new management and decided to give Auffenberg another shot. Let the sales rep know I was very cautious and explained about last experience. Huge mistake!! Never again will I even consider Auffenberg and I will warn anyone I know car shopping to avoid them as well! Bought a car Saturday and verified it had been thoroughly checked in the shop prior to being put on the lot. Big fat lie! The air conditioning went out less than 48 hours later. I left a message Monday evening with the shop and didnt hear back. On Tuesday I called my salesman since the shop told me only he could get the ac fixed at no charge to me. He said to come in today and it will be fixed. He knew I was having to leave work, since I told him. Got to the dealership, he sat in it for 30 seconds and agreed it was out. Lie #2, now he needs to make an appointment for me to get it fixed. Best he can probably do is a week out. Been over an hour and still no appointment call or email. Guess I am paying for this myself since I cant have my son in a car with no air and temps this high. I guess he thought wasting my time today and costing me money was funny. There's no other reason to do it when he could have told me about the appointment needing to be made over the phone and saved my time and money!!! Word of advise run as fast as you can away from auffenberg!!! I email the GM and owner, no responses.Great purchase experience, even with kids...
by mjmclodi on 10/16/2016We purchased a 2017 Ford Fusion Hybrid to replace a 16yo 2000 Lincoln Towncar. Although my 4yo and 9yo boys cried and hugged/kissed the Lincoln good bye, my husband and I are thrilled with our purchase. The entire experience was smooth and… seamless, from being greeted by Eric our salesman, finished up with the Assistant Manager TJ, and Shaun with Finance. Even salesman Dave and Allstate rep Kyle were awesome with our boys! Eric kept working to reach our right price. TJ helped set our door code, program all our electronics (sync phone and garage door opener), answered all our questions, and helped entertain our boys while we worked out all the paperwork with Shaun in finance. Shaun explained everything thoroughly and creatively worked out an affordable method for the extended warranty. All while salesman Dave popped popcorn for our boys and even gave them each a few quarters for being good while waiting. You won't be disappointed with the service you receive from Auffenburg Ford North!Terrible after the sale service
by Wayne_K on 09/06/2016Sale went great, but that's all they care about. Once you're gone, you're a second class citizen. I'd brought up an issue with the MyKey I noticed with the test drive, but 4 hours later, everyone forgot about it, including me. I left… messages and called back the following Monday when they opened and got through to my salesman, Jerry Schaefer. He hadn't called me back, I had to call him. He said he'd look into it. 4 hours later, I called back for an update. Again, I had to call, no call from them. He said I could come in on Tuesday and have a new key made. This happened without a hitch, new key made, they covered the cost, just cost me 3 hours of my afternoon/ evening. Fast forward 5 days (so 8 days after I bought the truck) and it dies doing 70 down the highway. My family of 5 stuck on the highway, truck will not start. I had it towed to the local ford dealership to where I was (Cuba, MO) to be looked at. I called Jerry again, leaving a message. Do you think he called me back on Tuesday (Monday was Labor Day)? Nope, I had to call him. He said without them looking at it in their service center, he didn't think there was much he could do, but that he'd call me back. Never got a call, and I've left several messages. I've talked to his boss, he says because I didn't buy the warranty, they couldn't do anything. The kicker is what was wrong with the truck. The body control module was loose, unclasped, causing the truck to stop running and not start. You'd think that they would inspect their vehicles before they sell them. How could something so important be left as this was? I guess with auffenberg you have to buy the warranty to protect yourself from their negligence. I will never go back to this dealership. It's the worst post-sale service I've ever gotten.Recommend Service Department
by SaintJacobIL on 09/25/2015We purchased our vehicle from another dealer 2 months ago. We had an issue and went back to that dealer. With the sale of the vehicle they were nice, however when we took the truck back for warranty work, they were rude and refused to… even try to fix my issue! I was irritate! A friend told me to call the Service Manager at Auffenberg Ford Ofallon. I was reluctant and was irritated so I was not very nice on the phone. Brian, the Manager, told me how it should have been handled, calmed me down, and told me what to do. Even offered to come pick my truck up. He bent over backwards. I am pleased and recommend this Dealer. They are fixing my warranty work and have great Customer Service.Thanks Erik Schroen
by jn1025 on 04/25/2015My wife and I recently visited Auffenberg Ford and Erik Schroen was our salesperson. He was a huge help and very knowledgeable. We will definitely be coming back! Five stars for Auffenberg and Erik!!!They responded to my issue right away.
by jcarmit on 03/24/2015updated 04/15/2015You'll see my complaint below. I wish I'd contacted their management before posting it. They immediately addressed my concerns and took steps to prevent the same experience from happening to any other customers. Every business makes… mistakes, but the best businesses correct them. They've addressed every problem that I had.Hi John, We would like nothing more than to make these unpleasant situations right for you. Our Service Manager, Gary Holtgrave will be in touch with you this morning to schedule your sway bar links at no charge. We will then follow up after your service is completed to ensure everything is good to go. Thanks and talk to you soon.
They fixed the problem and their management explained in detail how they'd taken steps to correct the issues I'd had earlier. It's amazing how one phone conversation can turn things around. I only wish I would have reached out to their management before posting this review.
Drove 40 miles to Auffenberg
by Stang50 on 04/01/2015I drove past several closer Ford dealerships all the way to Auffenberg for a reason. I got prompt courteous service from Vicki. I got a new Mustang GT convertible for a great price and couldn't be happier. Thanks VickiDoing Bad Business
by cargone on 03/04/2015Seen a truck online from Auffenberg and emailed them to set up an appointment, came in a couple days later and started test driving it once they had to jump start and put fuel up the truck only to find out someone had come in during the… morning and had signed paperwork to buy it. They didn't care to inform me before test driving that I wouldn't have the opportunity to buy it or even in the 20 minutes it took to get it started. Would not recommend buying from here as that is bad business on their part.We had a communication break on our end—unintentionally causing a situation was that confusing inconvenient for you—we understand that and we take full responsibility. Please accept our apology. Our General Manager, Jeff Haynes is available to discuss this further with you. Feel free to call him directly at (618) 624-2277, ext. 1208. Thank you for your feedback and we hope to hear from you.
thanks for my new car!
by kmorgason14 on 02/06/2015Ryan Beyer and Auffenberg were fantastic. It was a great deal and everything went so easy. I will recommend this place to everyone.Jermaine Hornberger
by WhoDatLou on 01/23/2015updated 02/02/2015Just want to say our salesman Jermaine was outstanding. He went above and beyond in explaining every step of the process from start to finish. He got us a great deal and I will definitely be requesting everyone I know to him. Thanks for the… great experience on my first car Jermaineauffenburg ford north
by Tiffany_cooper on 01/15/2015I appreciate everything Nathan Koch did to get us into the 2012 kia soul this week. Our family really needed a new one and have had plenty of bad luck with our vehicles up to this point. Riding nice so far. Thank you again.Highly Recommended!
by wowza1 on 01/04/2015I had a pleasant experience and found Dustin Baron and Nate Koch extremely accommodating. I will easily recommend your dealership to all. I found the take-home test drive very helpful. My only criticism would be that the cars I wanted… to see were somewhat difficult for the salesperson to locate, and on one occasion, I had to return to the dealership after the car was located the next day. Also, the second "key" to the car I eventually purchased could not be located, which may lead to another trip to the dealership on Monday, hopefully not.Suprise Experience
by SteveandMonica on 01/02/2015We have never dealt with a large dealership before and were surprised at the customer service. Vicki, Randall, Anthony and everyone was very warm and helpful. We will be back and will send our friends and family to Vicki. We have already… told a friend to see Vicki. They are interested in the vehicle that we traded on our 2014 F150 XLT. Thank you for surprising us and we will be back.Awesome!!!
by melissa69 on 12/31/2014TJ Chilton is awesome! He made the process very stress free & easy to understand. I highly recommend him to anyone wanting to purchase a car.
Ford F-150
Ford Escape
Jeep Cherokee
Chevrolet Silverado 1500
About our dealership
Hi Brad, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Aurora Saccone on 02/11/2025