Customer Reviews of Ed Napleton Honda of Oak Lawn
Review type:
Superb!
by Milton on 08/14/2021My Sales Consultant Mr. Griffin went above & beyond to help me with my purcahse of my new vehicle! He understood my needs and was able to work with my budget. The admin side of it was a breeze and I pulled off the lot in no time. I would… definitely recommend Mr. Griffin and Napleton of Oak Lawn to anyone seeking an automobile.No hassle
by Adrian on 02/13/2021Gerald was awesome I told him what I was willing to pay and he got it done for me.Thank you so much for sharing your recent experience with us, Adrian! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Customer Service
by Mayra Coria on 11/25/2020Gerald always there to help this is my 3rd lease car and he made it super easy. Great customer service always.We're glad to hear our Staff took such great care of you, Mayra Coria! We hope we can continue to be of service to you down the road!
Buyer Beware
by Rob on 10/17/2020Be aware that this dealership has a $850 “certification fee” that enables them to advertise artificially lower sales prices.Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We want to regain your trust and your business so please reach out to us at (708) 430-0011. We will work with you to resolve this matter to your satisfaction.
Good place to get a Vehicle
by Don A on 08/15/2020Gerald Griffin better known as GG @Honda Oaklawn did an Great job at helping me get in my Pre-owned Vehicle even though he Did not fully explain what the Napleton Experience was or what Xzilon was. Thank you GG For your service,… experience...We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer and we hope to see you again!
Got a great deal
by Norma Sanchez on 07/28/2020It was a really great experience. The place was clean. The people were generous and fun to talk to. They knew exactly how to accommodate us. We ended up driving out with a new car.We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer and we hope to see you again!
Gerald Griffin at Ed Napleton Honda
by Honda Pilot on 06/26/2020Gerald made the process easy and fast, It was the easiest purchase of a Vehicle I ever had! Will buy my next car from him as well.Congratulations on your new car, Honda Pilot! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
Another Great Car buying experience
by Dennis Glowacki on 06/25/2020We just bought our FOURTH Honda, a Pilot, at Ed Napleton Honda! As before, a wonderful experience. It was a Saturday, and busy, but everyone was helpful and courteous and treated us as family. Mr. Gerald Griffin was knowledgeable and… handled our purchase professionally and expertly. He set up our Pilot the way we wanted and showed us everything we needed to know. They even had a financing special which we jumped on. Glad they are in the neighborhood and will buy there in the future.Dennis Glowacki, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Horrid Experience
by LizG on 06/20/2020What I experienced at Ed Napleton Honda in Oak Lawn was far from pleasant. I am hesitant to even describe it as customer service, because my experience was so awful. I was "helped" by Monica and Corderro, who were condescending and rude.… Monica and Corderro acted in a very ageist manner, belittling me due to my age, wisdom, and career. They admitted to pressuring me to make a quick decision, they asked my dad to step out of the show room because he spotted their dishonest sales offer, and I was lectured on how to be more decisive. I would not recommend this dealership to anyone, especially if you are unfortunate enough to work with Monica or Corderro.Lizg, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (708) 430-0011 when you can so we can address this situation directly. Thank you and have a great day.
Purchase of Honda HR-V
by Raquel on 06/19/2020My first experience purchasing a vehicle at Ed Napleton of Oak Lawn and Samuel Day provided excellent service! I am overly pleased by the hard work and dedication to insure that all customers are satisfied and happy. There were no short… cuts, Samuel made sure that i was paying for what I wanted and worked with me on my budget. Awesome experience!!!We're glad to hear our Staff took such great care of you, Raquel! We hope we can continue to be of service to you down the road!
Sean Pelayo Horrible service and [non-permissible content removed]
by Liars on 06/10/2020Sean Pelayo provided false information just to get a sale in his books. I would never do business with you all ever againPlease contact David Reiser Sales Manager at 708-990-7401 so I can personally assist you. Thank you
New Odyssey
by Ronald on 05/23/2020Had a great experience at Ed Napleton Honda today. Tom was very courteous and professional. I would recommend this dealership and Tom if you are looking for a Honda.Thank you so much for sharing your recent experience with us, Ronald! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Kar1
by Kar1 on 04/28/2020Ascencio is very helpful and knowledgeable. Thank youThank you so much for sharing your recent experience with us, Kar1! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
First time buyer!
by Aisah on 04/25/2020I am a college student and a first time car buyer! Jermaine Shackelford and Cordero were patient and helpful with helping me find a car. Jermaine was super helpful and was really working hard to give us the best rate possible! I would… highly recommend anyone to come to this dealership because they will treat you like family. I will be returning! Thank you all so much for your help!Great purchase and trade experience!
by Dennis on 04/15/2020Sam Bader was my sales person. He was very helpful, not pushy, explained everything in detail regarding my trade and new car purchase. I highly recommend Napleton if you're in the market for a new Honda!Dennis, we're glad you had such a wonderful experience with Sam! Your recommendation means so much to us and we're so happy to have earned it. Please don't hesitate to reach out to us if there's anything more we can do!
Great salesman
by Shack on 04/03/2020Shack is a very courteous and respectful salesman. He went above and beyond to help me with purchasing a new Honda Accord. He is the type of person that makes a car dealership strive in its business. He was so helpful and explained… everything about my purchase and that means a great deal to me. Never felt rushed but he made me feel comfortable and welcomed to this dealership. Because of him I will return here to purchase vehicles in the future and I thank him for his expertise!! Thank you Shack you were a big help. Jose Sanchez.Thank you so much for sharing your recent experience with Shack, Jose! We work hard to provide each of our clients with the best automotive experience! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
CONSUMERS BE AWARE OF HIDDEN FEES
by Holly_Johnson on 04/01/2020To whom it may concern, I went into Ed Napleton Honda in Oak Lawn and was greeted by Monica, the sales associate. We looked at a 2020 Honda Civic for my son and agreed to work some numbers. I advised Monica that I wanted nothing additional… in the deal that they offer if it isn't mandatory. The numbers didn't seem to work out very well so we decided to part ways. Monica came outside and said that her GSM had worked a couple of things out and to come back in. We did. After 5 hours of negotiation and coming to a bottom line number, it was time to meet with Mary, the Finance Manager. First we went to the cashier's office to put my down payment and I specifically asked Monica at this time if anything is going to change once I step into Finance. She told me no, the only thing that will change is what you choose to purchase with the finance manager. Once I started signing paperwork, I noticed an additional $299 and $179 charge on the paperwork. I asked Mary what it was. She told me it was 2 separate services that I specifically said that I didn't want in the deal prior to me meeting with her. She let me know that Johnny, the GSM, had worked it into the deal. I advised her that I was never informed and that I specifically said that I didn't want ANYTHING additional SEVERAL times and was specifically told in the negotiation process, as a courtesy, that all of that was taken off. She let me know that there was nothing that she can do about it other than take if off and raise the amount of the loan. I was extremely upset and advised Mary that the only reason that I will continue signing the paperwork is because we have already been here for 5 hours and I don't want my son disappointed. When I finished signing, Monica met me outside of Mary's office and I let her know that I was very upset and will be writing a review. She asked why and I told her what happened in finance and she told me that none of that was supposed to be on there. Mary proceeded to tell her that Johnny had worked it into the deal. I asked Monica why that was since I had advised her several times that I didn't want anything and she told me that nothing was on the deal? She asked me to wait while she called her GSM because nothing was supposed to be on the deal other then what I purchased with the Finance Manager. I was so livid, that I left. She called and left me a text asking me to hold off on the review until I spoke with the GSM. I waited for Johnny to call me and he didn't so I text Monica to let her know. She had him call me. His conversation with me was that it was the same bottom line number. I advised him that my REAL problem was the dishonesty and deception. I let them know that I didn't want anything extra and I was advised that it was taken off as a courtesy and it was STILL put on WITHOUT my knowledge. He asked me what it would take for me to be happy. And I told him I don't know, because I am not. He advised me to think about it and give him a call back. I called him the next day and let him know that I'm not really sure what would make me happy because I'm livid at the dishonesty and deception. He offered for me to come back in and resign the paperwork on Monday to simply take those additional charges off. I said fair enough. It is Wednesday and I have yet to hear from anyone. I am truly disappointed with the dishonesty and hidden fees that they made mandatory on the deal for the Finance Manager to earn a commission. I am pretty certain that I won't hear from them after this review since the true intent was deception, but I will not stop at just this as it was truly illegal. This dealership is lucky that I willingly signed the documents to proceed with the deal. Side Note: Monica was not the issue. She appeared to be just as surprised as I was.Holly, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Please reach out to us at (708) 430-0011 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We hope to hear from you soon.
New Car
by Wallace on 03/08/2020Johnny the GSM and Sam the sales person provided excellent advice and pertinent information about leasing.Wallace, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
JERMAINE SHACKELFORD
by Loyce_Gipson on 03/06/2020I had a very good experience with Mr. Shackelford today. He was courteous and professional in all aspects. He was helpful in showing me as well as offering me the best deal. He took time to explain everything to me where I could understand… it. I would most definitely refer friends/relatives to come and see Mr. Shackelford!!Congratulations on your new car, Loyce_gipson! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
ShAck /Cordero
by Valerie on 03/05/2020He a good sales person I really appreciate his time n job he show me a good time n got me a carValerie, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! We hope you continue to choose us for all your automotive needs! Take care!
2020 PILOT
by DIANEMEDINA on 03/03/2020Thanks Sam for the great service and wonderful customer service!! Very helpful, very attentive ,very professional.Congratulations on your new car, Dianemedina! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
Napleton Family operates more than 83 dealerships in six states. Taking pride in helping each community they live and work in.
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
- English
- Arabic
- Polish
- Spanish
Hi Milton, we're happy you found Mr. Griffin to be so supportive during your experience here at Ed Napleton Honda of Oak Lawn Dealer. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
by Diana Ross on 08/24/2021