Customer Reviews of Ed Napleton Honda of Oak Lawn
Review type:
195 sales reviews
Sort by:
First Class Customer Service
by HondaGal224 on 11/24/2015I have been to plenty of other dealers, but none like Ed Napleton! My salesman was Stephen Finnerty, he certainly went above and beyond to ensure I had a great experience. Product Knowledge is a must for me to be able to purchase.. and that… is exactly what Stephen had! every single one of my questions answered right away without hesitation! Thanks to Stephen and Russ for making sure I was well taken care of! definitely referring my friends and family!Gerald Griffin Delivers
by Burdens on 11/06/2015GG as he is called, showed my wife and I a Pilot EX-L when we first visited the showroom. We were looking for the Pilot EX. GG showed us the features of both vehicles. We had to think about it. Several days later we decided for the EX-L.… But now the one we looked at was gone,sold. GG said we'll look for it and it for you. Few days later he called and said they located one matching our color in another state. We said we'll take it and he got it for us. That's why we said Gerald Griffin delivers....Mr. and Mrs. Burden of Chicago, IL..pilot elite
by loveHonda15 on 10/15/2015Sam Bader was the best dealer that we ever had meet. He helped answer any of our questions. Sam showed us the car and explained how everything worked in it. He was very kind and respectful to us as customers. He deserves to become the floor… manager of Honda. Best car dealer purchase ever.Excellent Service
by nicole81787 on 09/26/2015I went into Ed Napleton Honda after many months of research. I was quickly greeted by Eli, the salesman. He was nice, friendly, and very knowledgeable. I came across a Cadillac and absolutely fell in love with the car. I received a great… deal and was very satisfied. Car buying can be very stressful, but Eli made the whole experience stress free. I felt like Ive known him for years. No doubt, I will never go anywhere else for another car purchase. Will definitely recommend this place to my family and friends.Sam Bader/Sales Review
by churchlady6 on 09/03/2015Sam Bader was a very helpful and honest, patient. I am happy with the time and service spent for this purchase.Sales Review
by malsamen on 07/02/2015I recently purchased a CR-V Touring from Mohammad Ibrahim, He was able to locate the exact car I was looking for while sales people at other dealerships tried to stuff me in what ever they had available. Not only was Mohammad knowledgeable,… but he was the kindest sales person I have ever spoken to. Thank You Mohammad and the best of luck to you my friend.First Car Purchase Ever
by LPratl on 06/22/2015I made my first car purchase (2015 Honda Civic Coupe) at Ed Napleton and I am so glad that I did. From the moment I walked in the staff worked hard to get me in the car that was perfect for me and with a great deal. I felt that the staff… took all of the concerns and questions seriously to make sure that I was 100% happy with my purchase.My 2nd Civic great service
by richard208 on 02/01/2015I just purchased me second civic at this dealership , my sales consultant Piotr was very knowledgeable on all the honda fleet got in a out of finance very quickly very love pressure atmosphereGREAT customer service!!
by staceyeg1 on 01/14/2015I would like to say that my experience at this dealership was great!! Our Salesperson, Maurice Thomas, is the best. His knowledge of the business is commendable. He not only knows what he is talking about, but he makes you feel at home. He… has a great personality and does not make you feel like he is only trying to get a sale. He does not use high pressure sales and he makes you feel good about your purchase. I've gone to a lot of dealerships and dealt with several car sales people, but none have topped Mo. I would highly recommend him to anyone.Ed Napleton Honda Has Great Customer Service!
by mrsbright on 12/16/2014My previous post I gave them 3 stars because I thought the worse, and to be honest other car dealers try to scam you But NOT these guys! From my sales guy Maurice (Moe) who goes the extra mile to help you get what you want. To the finance… team and finance manager who talk to you like a real person and ease your purchase anxiety. I guess the customer service explains the wait time Customers love Ed Napleton!!! Proud to be a new regular!Awesome Experience!!
by staceyeg1 on 10/01/2014We purchased a 2012 Honda Civic for my husband on last night and I must say, Maurice T. is off the chain!!! He is the greatest. He made our experience a very pleasurable one. He was very diligent, thorough, kind, knowledgeable and honest.… He worked with us until the very end until we got the deal through. The whole atmosphere was great!! Nick in finance was great as well I will definitely be going back to trade in my Honda Accord!!2014 Honda Accord Purchase
by Christeen on 09/28/2014Received a very good deal on the purchase of the new Accord. This is my fourth purchase of a new Honda from the dealership and have always been treated well. Must say it was Maurice (sales consultant) and Russ ( new car manager) that… sealed the deal. Very upfront and personable. Maurice is awesome and took as much time as we needed getting familiar with our new car. See him if you go for he goes that extra mile.customer services
by bayaan22 on 09/20/2014updated 09/26/2014I went into napleton Honda in search for a Honda civic, saleh S. came up to me and introduced himself as a salesman. Saleh took me around to all the civics they offer and explain to me everything I needed to know about the 2014 civic. He… made it extremely simple and at ease to purchase this vehicle. I was very satisfied with his professionalism and knowledge.Wonderful experience
by Erinnm on 09/20/2014Salesperson I death with was Peter and he was courteous , professional and knowledgeable. He answered all my questions , worked with me on pricing, made the whole experience completely painless. I would absolutely recommend Ed napleton… Honda!Great experience
by nicole121 on 09/18/2014Recently purchased a vehicle from this dealership. Had excellent service from the time I walked in the door until I left with my new car. John S. was our salesman and was knowledgeable and beyond helpful. I highly recommend him and this… place for your next vehicle.SALES
by laylalee0901 on 09/18/2014Christopher B. was a great experiance. He answered all our questions and made our car shopping experiance incredible. He is patient and clearly loves what he does! I would recommend him to anyone. THANK YOU for making this such a great time… for us.Best car buying experience ever!!!
by Cecelia13 on 08/16/2014Today has been one of the best days of my life when it comes to making a big decision! So often when people are looking to buy a car rather it's new or used, the thought of endless paper work and talking can be exhausting before you even… walk through the doors. Today I met with Moe, Russ, and Dave and each one of them were awesome and make the process unbelievably fast without leaving out a single detail. By the end of it all I had no questions to ask because they were all so thorough! Thanks a million!Avoid this dealership
by newcarshoppe2 on 07/02/2011updated 04/26/2025I detest this dealership. They lowballed an offer by email, then proceeded to waste my time and lie to me for hours and never came close the emailed offer. Then after I called their bluffs and claimed they were wasting my time, they refused… to sell to me. Bunch of [violative content deleted], and they love to play, let's switch the person who comes and talks to you to play good cop bad cop. Don't waste your time at this place...their culture is corrupt.Internet Sales Department
by Jim3317 on 01/27/2013updated 04/26/2025Bought a 2013 Honda Accord EX-L through the internet sales department to avoid having to haggle with any salesman at the dealerships. I negotiated the sale over a period of a couple days and called Tony to verify we were comparing apples to… apples against other dealership quotes. I requested him to itemize the sale exactly how I wanted it and he did. I then called him to verify the information and set up an appointment to come in and sign the papers. It was a great experience due to him sticking to everything he said and put in writing for me. I would highly recommend Ed Napleton Honda and specifically Tony, to complete your sale. I am not a big computer/internet person but this is definitely the way to go and I hope this will help you if you are on "the fence". Jim W.Service department sells under false pretenses
by jsheerin on 05/22/2014updated 04/26/2025Napleton Honda service department sells under false pretenses I bought a car from Napleton Honda and I had a lot of service done. However, Napleton Honda offers no response regarding my complaint concerning a sale of tires to me under the… false guise of free tires from a rebate program. Over the last 4 months I have met three times with the sales associate who began this problem by selling me new tires indicating they would be free and helping fill out the rebate paperwork. I met with the Service Manager. I talked to Honda North America and I have talked to the General Manager a couple times including in person. The entire problem was caused by Napleton Hondas Sales Associate falsely representing what Hondas rebate program could provide. I followed all the steps and did everything I could to get a reasonable response back from Napleton Honda. They would rather lose a customer than admit their mistake. I have been overly reasonable in trying to resolve this matter and Napleton Hondas response has been nothing but delay, ignore, shift the burden and its not our fault. I would stay far away from Napleton Honda. John Sheerin Oak Lawn, ILMas card
by FPGsr on 01/02/2013updated 04/26/2025I received a great deal on my 2013 Honda Pilot and a fair price for my 2008 Honda cr-v trade. All employees at Ed napleton were great to deal with. Day's later I realized I had left an important part of my life in the headliner of my… trade(mass card for my mother's funeral). I contacted the used car dept. and Mario was able to locate the mass card. within ten minutes of receiving my call he found the mass card and got it back to me. thank you all at Ed napleton for making my day ! great start for my new year ! sincerely F.P.G.
Videos
About our dealership
Napleton Family operates more than 83 dealerships in six states. Taking pride in helping each community they live and work in.
What sets us apart
Ed Napleton Honda donated $1 million dollars to the High School Football team to help renovate the field
Contactless Services: Contactless Purchase, Free Home Drop-Off, Free Test Drive At Home, Private Dealership Appointments, & Virtual Appointments
Amenities
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Languages Spoken (4)
- English
- Arabic
- Polish
- Spanish