Oak Lawn Toyota
Customer Reviews of Oak Lawn Toyota
Review type:
Excellent
by Yvan2015 on 12/02/2015It is with great pleasure I post a review for Bob Spee of Oak Lawn Toyota. He delivered where no other Toyota dealers could. I am most affected by his collaborative nature and resourcefulness which he provided with charm and… integrity. Without any reservation, I strongly recommend Bob if you are looking to purchase a vehicle.Thank you so much for your review of Oak Lawn Toyota, and specifically, Bob Spee. We're honored by your kind words and we truly thank you for being a loyal member of our Oak Lawn Toyota family. Happy & safe driving.
new car purchase
by starfish15 on 01/06/2015updated 03/19/2015I had a pleasant experience during my recent car purchase at this dealership. I would like to commend Mike Roache for giving careful attention to my needs and requests. Also, he was upfront with regards to the things he can and cannot… deliver- no games, no drama.Thank you so much for your review, starfish15. We're thrilled to read that Mike and the team took great care of you. We hope you're enjoying your vehicle and we truly thank you for supporting Oak Lawn Toyota. Happy & safe driving.
Outstanding! The Best!!
by jadallah on 03/16/2015I recently purchased a new Toyota Highlander 2015 and my overall experience with Oak Lawn Toyota was phenomenal! Especially Mike Roache was outstanding and went above and beyond and surpassed all my expectations. He even came in to… finalize the deal on his day off and was pleasant, honest, informative, and very professional. Before i even think of a question, he would explain everything very eloquently. He is the perfect example of excellence in customer service! From the second we met he made us feel very welcomed and treated my family and I like his own family! I highly recommend Oak Lawn Toyota for anyone looking to get a car or have it serviced. They are always willing to match and surpass any other deal or offer. They have an amazing welcoming atmosphere and definitely very family friendly ( i have three young kids and they had a blast:) Bottom line is this: words are limited to give full justice to Oak Lawn Toyota! Look no further, check them out, you got nothing to lose!Thank you so much for your review, jadallah. We're thrilled to read that you had a wonderful experience with Oak Lawn Toyota and we truly thank you for being a valued member of our family. We hope you're enjoying your brand new Toyota Highlander! Thank you for recommending us to family and friends. We're here should you have any questions in the future! Happy & safe driving.
Great car buying experiece
by thatotherchick on 01/09/2015I just bought my new 2015 Prius from Oak Lawn Toyota. Jack was awesome. He was very helpful, looking up lots of information for me on the vehicle that was not readily available. I would highly recommend coming here!Thank you so much for reviewing your experience with us at Oak Lawn Toyota, thatotherchick. We're thrilled that you had a wonderful experience and that Jack took great care of you. We hope you're enjoying your Prius and we thank you for being a loyal member of the Oak Lawn Toyota family. Happy & safe driving!
Looking for a Toyota- Go to Oak Lawn!
by joec19 on 12/13/2014My wife was in for service on our 2007 Sienna and we have been looking for a new car for a few weeks. Bob Spee who sold us this car and three other Toyota's showed us a few makes and worked with our budget and we drove away with a 2014… Camry at a good price. Thanks Bob, again and Oak Lawn Toyota!!Thank you so much for reviewing your experience with Bob and the Oak Lawn Toyota team, joec19! We're honored to have you in our Oak Lawn Toyota family and we thank you for your continued support. We hope the Camry is treating you and your family well. Happy & safe driving.
Exceeded expectations
by Terry_J on 08/25/2014I bought a low-mileage used car. Steve B. is very professional, efficient, friendly, and - here's the big word -- honest. Yes. It's very pleasant dealing with him. Ask for him!Thank you for this review! We truly appreciate your trust in Steve Barrix and the Oak Lawn Toyota team. Congratulations on your purchase. If you ever have any questions, feel free to reach out to us. We're here to serve you. Welcome to the Oak Lawn Toyota family & thank you for your purchase!
Good salesman, not so good service and document staff.
by rccarroll on 08/19/2014I purchased a car from them, trading in my car. I noted to the salesperson that I had just filled the trade in with gas, and he said "don't worry, we'll take care of that." After we finished the sale, I started to drive home, and ran out of… gas. The car I purchased only had fumes in the tank. In addition, I noticed two days after the sale that my name was spelled incorrectly on some of the documents. They had a copy of my driver's license, so I do not understand why they made this mistake. I called on the phone, and was told that it would be corrected and I would get new copies in the mail. Now, a month later, I still don't have corrected paperwork, and the title came from the state, also incorrectly spelled. I called them and they acted like they had never talked to me before, and I will have to wait another month or so before it can be corrected. And I paid over $300 in 'doc fees.' In the meantime, I have called the dealership four times in the last couple of days, as my calls got 'disconnected' and after talking to Tanya (who would not give a last name) who handles the paperwork, I asked for the manager. Tanya said no manager was available, but she would have one call me right back. That was 30 hours ago, I guess I should not hold my breath.Hello rccarroll. We thank you for taking the time to evaluate your experience at Oak Lawn Toyota. We strive to ensure our customers receive the best customer service experience and we are terribly sorry that you did not receive that. We hope that our most recent offering helps to repair your trust in Oak Lawn Toyota. Thank you again for your evaluation and your purchase. We are working hard to make sure that this never happens again.
Awesome Car Buying Experience
by wellea on 08/11/2014This was the best car buying experience me and my husband ever had. When we walked into Oaklawn Toyota last Saturday we were pretty beat up after leaving another dealership. I looked at some cars while my husband went in to speak with a… sales person. When I came in he was sitting with Rob Halderson and Rob was truly a God send. Rob took the let's back up approach, totally not what we expected but truly what we needed at the time. We are now owners of a brand new Toyota Corolla and we couldn't be more pleased with Rob and the overall experience at Oaklawn Toyota. We definitely plan to make them our family car dealership going foward. Totally awesome experience from start to finish.Thank you so much for taking the time to write this review. We stress the importance of excellent customer service and we're thrilled that Rob delivered that to you. We're sorry that you had a rough day elsewhere, but we're honored that you chose to end your day at Oak Lawn Toyota. Congratulations on your new Toyota Corolla! We welcome you into the Oak Lawn Toyota family with open arms and we appreciate the fact you are recommending us to family and friends. If you ever have any questions, please feel free to reach out to Rob or anyone else here. Thank you for your purchase and enjoy your new Corolla!
Satisfied Customer
by LoveMySonata20 on 07/21/2014Johnny C., my sales associate really did a great job working with me, and his team really worked to keep me within my budget. Unlike other car dealerships, at Oak Lawn Toyota I did not feel pressured and I wasn't made to feel as though I… was crazy for wanted to have such a low monthly payment on a used vehicle, 2010 and older, with low mileage. Johnny and his team made it happen. Although I had to shift a little on my desired monthly payment, they also decided to lower the price on the vehicle I wanted. While I thought I would never own a Hyundai--proud owner of a Nissan, Sentra-- I test drove a 2012 Sonata and fell completely in love with the vehicle. Johnny picked up on my love for this car and the really worked with me to get me in this vehicle. The experience at Oak Lawn was very memorable and it made my first time car shopping fun and not stressful. Oak Lawn was the second dealership I went to, went to a total of 4 dealerships, and Oak Lawn was better! Check it out, it's family owned and they really try to make their customers a part of their family.Congratulations on your purchase! We are honored that your first car shopping experience was with us and we welcome you to the Oak Lawn Toyota family with open arms. We stress excellent customer service as our number one priority and it's great to see that Johnny continually delivers on that tenet. Our goal is to make you fee comfortable while getting you into the best vehicle for your needs. Thank you for taking the time to write this review. We truly appreciate your recommendation to friends and family. If you ever need anything, we're always here to help! Happy & safe driving!
Certified Used Car
by cosmic844 on 07/16/2014My experience could not have been better. The salesperson, Rob H. was an absolute gem. I brought a friend along and to this day she talks about the professionalism, care and understanding of my personal needs. No pushing to upsell - and the… credit department actually found me the best rate for my financing. Just super. Can't thank Rob enough and this is my second car from Oak Lawn Toyota.Thank you for making another purchase from Oak Lawn Toyota! We are honored to have you in the Oak Lawn Toyota family. Rob is a very important part of Oak Lawn Toyota and it's wonderful to read (and see) that he's taking such good care of customers. We strive to give you the best possible car buying experience and we appreciate your feedback. If there's anything we can do for you in the future, please don't hesitate to reach out to us. Congrats on your new vehicle! Happy & safe driving.
A satisfied customer from Oak Lawn Toyota
by bethp1 on 09/22/2008I had a perfect experience at Oak Lawn Toyota. I did some research online-- their website is by far the most user-friendly. After talking with Joe, an Internet consultant, I received a price on my new Camry with no hidden fees. I made an… appointment for a test drive, and bought the car on the spot (at the price Joe and I originally agreed upon). It was so very convenient, which I appreciated. Everyone at the dealership was so nice. I was very impressed. I plan on buying all my cars from them!!
Thank you so much for your review of Oak Lawn Toyota, and specifically, Bob Spee. We're honored by your kind words and we truly thank you for being a loyal member of our Oak Lawn Toyota family. Happy & safe driving.
by christinaolt on 01/28/2016