Webb Chevrolet
Customer Reviews of Webb Chevrolet
Review type:
Josh is horrible
by Jose Garcia on 03/23/2025I scheduled my appointment for 07:30am on 03/19/25 at Webb Chevy Oak Lawn. My service advisor’s name is Josh Campbell, he is seated all the way to the left from entering the door after pulling into Service. He is directly opposite of Fabian… who is by far the best service advisor they have. Josh Campbell was extremely unprofessional, from the moment I walked in I can tell he either didn’t want to be at work or he thought I was in someway bothering him? As a client this is incredibly uncomfortable. After checking me in, I told him I would be in the waiting area. 2 hours go by, I walk over to him to see if there was any updates on my vehicle. Without looking away from his computer screen, he said “they’re working on it”. What kind of service advisor can’t even turn to look the client in the face when addressing them? I sit back down, proceeded to wait for another hour, he calls my last name, doesn’t even acknowledge me, he doesn’t even wait for me in fact, he called my last name and proceeded to walk to the cashier so he could get rid of me. He doesn’t give me an update on the vehicle, no “oh this was the problem”, no “your vehicle is parked on the side”, he didn’t say 1 word to me. No “have a great day, hope you come back again.” Josh is incredibly stuck-up, a horrible service advisor with lack of respect. I have been coming to Webb Chevy since I bought my 2023 Blazer that year because they promise certified service and with that certified service I expect professionalism and would it kill for them to honor their clients better than the way Josh is doing? If Webb Chevy is fine with letting Josh treat clients like this, then don’t stop by. Save yourself the trouble and go to a different Chevy dealer branch. I’ve only been going back to this location because of how great Fabian is but Josh alone is enough to lose my business and respect.Amazinggggggggg
by Bella Vita on 03/12/2024updated 03/21/2024Staff was so polite and helpful and the work was quality!Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!
Overpriced
by Fair is best on 03/04/2024I understand due to economic conditions price of things have gone up, but it's a little hard to trust repair shops when you're being quoted one price and then return the next day to get the work done, and is quoted another. It makes you… question everything from the repair being done? if it was immediately necessary or just a "money grab"? Vehicle inspection showed work that was needed "required attention soon" not "immediate attention" as I was told by the service guy. Had I read this on the paperwork sooner, rather than later, I would have held off a little while longer for the work to be done. Please do a much better job of returning customer vehicles to them in clean condition after the prices you're charging. One shouldn't have to ask for a complimentary car wash or spend 30 mins wiping down the steering wheel and door handles from dirt.Thank you for taking the time to share your feedback with us, we are sorry that this happened and will have a Manager reach out to discuss this further.
Not Satisfied
by Michael Clayton on 12/04/2019The sales rep Marcus was great. I got a previous owned 2019 Impala . Love the car. I had several issues with the car the front tires are bald and there is a rubbing roaring type sound coming from the rear, The car pulls to one side. I… received a welcome email from the general manager Tim Gehr I addressed these issues in the email its been a week and no response. I went to the dealership after speaking with the sales rep to have these issues resolved, I have been there two times and there was always an issue either the tech was not there or the person to do the approval was not. I was told I could get a loaner get there they don't have any loaner. Not feeling really satisfied. I've had the car a week and a half. Im to go back on 12/5 to sit and wait for them to work on the car.FRUSTRATED!!!!!
by Ronald J on 11/19/2019I TRULY WISH YOU COULD RATE NO STARS!! I came in just to have an antenna system replaced and a key fob configured. After (6)!!! days and over (30)!!! hours of time sitting at their facility, I get my Corvette back and not only does the new… antenna not work, my radio does not work, my cars door locks are all screwed up, I have major electrical issues going on all of which started the day I pulled out of your lot with the new antenna which worked for 10 minutes and then everything went dead. I bring it back and the first day, they could not get to it in the 6 ADDITIONAL hours I was there. I made another appointment and after 7 HOURS MORE!!!, the car is given back to me with nothing fixed and told it was nothing they did and told me I had to find a part that is discontinued.The part I was told to get DOES NOT EXIST!!! I have called and spoken to Mike Lewis (ONCE) who said he would call me RIGHT BACK after he spoke to the Tech who checked out the car but he did not!! I called numerous times after and was told he was busy and would call me back and I also left to many voicemails to count with no return call. I had absolutely NO ISSUES with any of the the above stated problems until the service dept at Webb Chevrolet Oak Lawn got a hold of my car ((My Radio And Antenna Still Worked, Antenna Had A Slight Bend And You Can Not Replace Just The Antenna I Was Told So I Had To Replace The Antenna Motor Also)) and now they are freezing me out and failing to fix problems I am now told by a shop that does nothing but work on Corvettes that it is a certainty that the problems were caused by the Webb service dept as I explained how I watched the installer actually install the antenna through a window on a over head door and he stated (he had to use the braille method,IE, install the lower components by touch as a lift was not available for my car so he crawled under a Corvette. That's about 8-10 inches of space and he is screwing things and connecting things with out even being under the car to see what he's doing!! I am going to continue and try and work this out for a few more days (I will be going into their shop one of those days)and will update if I am successful. Wish Me Luck But I Am Not Holding My Breath For A Breakthrough!!Highly recommended
by Jorge on 10/18/2019Good place and good people to buy a vehicle from. I really recommend this dealership and Jorge Guzman. He had lots of patience and helpful in getting the car I wanted.First time buyer
by grendel91 on 07/14/2018I was a first time buyer. Jorge had a lot of patience with me and my mother and was able to get me a great deal. I highly recommend him and Webb Chevy.Patrick the best sales guy ever
by averagejoe13 on 04/09/2018Bought 2 cars from them and traded in 2 so little stressful but Patrick the best sales guy ever and Al the GM really made things work. Great dealershipNew Vehicle Purchase
by My3Sons on 11/29/2017I've been buying new cars at Webb for at least 8 years. The sales team has always done their best to get the best price possible. Today my parents purchased a new vehicle! Thanks GeorgeYou have been doing business with Webb Chevrolet Oak Lawn for years and your review about us is truly appreciated. We hope your parents enjoy their new car and we will continue the great service that you have been used to for years. We'd like for you to enjoy 10% off your next parts and accessories purchase through 1/28/2018. If you have any questions please contact Al Sanchez, General Sales Manager, or John Damore, General Manager, at 708-398-6714. Thanks again, Webb Chevrolet Oak Lawn
Customer Service is the Answer
by Alice68 on 04/15/2017updated 04/26/2017I was impressed by the customer service, the pleasant ambience in the waiting area, free coffee, and pleasant and caring treatment by Webb team.Thank you for sharing your experience with us, Alice! It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Feel free to stop in or reach out to us if you have any questions. Best, Customer Care Team | Webb Chevrolet Oak Lawn | 708-398-6714
New car
by susseanz598 on 01/07/2017I was very nervous about the process of buying a new car but Scott Webb listened to what I wanted, didn't pressure me into anything extra. So friendly and easy to work with. So happy with my purchase. Thank you Scott! Susan ZuralesThank you for the glowing review and congratulations on your purchase, Susan! Were glad Scott could be of help. We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact us if you need anything else. Best, Customer Care Team | Webb Chevrolet Oak Lawn | 708-398-6714
Thank you Christopher Knight
by ricardocortes on 01/02/2017I highly recommend Webb Chevrolet, and the amazing sales person (Christopher) he was very professional. And help us step by step with our trade gave us the right price. And left with a nice 2016 Chevy Malibu LT thank you amigo.Thanks for the great rating, Ricardo. We are pleased to hear that everything went well for you. We look forward to assisting you with your future sales and service needs. Best, Customer Care Team | Webb Chevrolet Oak Lawn | 708-398-6714
Top quality service
by Malgarin23 on 10/20/2016Miguel is the best manager he runs a great group of dedicated and professional sales team. The service is great, this Webb team makes things happen for everyone. Need a car visit these folks. The customer service and quality got… customers is outstanding! Mike the sales guy was also great! Thank you Miguel and Mike. We'd definitely refer our friends and family.Thank you for your outstanding rating. We are glad to see that you were pleased with your visit. We would love to work with you again in the future. Best, Customer Care Team | Webb Chevrolet Oak Lawn | 708-398-6714
New car thanks to Gerard Laud
by Courtneychevy on 09/01/2016updated 09/14/2016Best salesman ever. Gerard made me feel comfortable as he greetes us in chevy's doors.I didnt get the vibe that he was just tryin to sale me a car because its his job.He helped me get a new 2016 Sonic Lt and gpt me the best deal any other… car lot offered. He is a great person who is down to earth and just isnt selling cars to make extra. He actually listens to your ideas and helps you seek the car youve been wanting.I am glad to have had Gerard as a salesman. CHEVROLET really has some award winners. He is the motto of "MARK OF EXCELLENCE"Courtney, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is satisfied with the service we provide. We look forward to working with you again. Customer Care Team | Webb Chevrolet Oak Lawn | 708-398-6714
Tony Hernandez is an Excellent Sales Representative
by DarrenSpark on 09/10/2016I went into Webb Chevrolet on August 30, 2016 to look at a brand new Chevrolet Spark. Tony Hernandez is an Excellent Sales Representative because he is very polite, he made the buying process a easy and great transaction for me. I… purchased a 2017 Chevy Spark from Tony. He walked me thru the car and he was very smart about all of the features on the 2017 Chevrolet Spark that I purchased from him. Webb Chevrolet is a great dealership because Tony Hernandez is a great salesman. Mr. Darren Orluck I purchased the car from . Tony H.Thank you for sharing your experience with us, Darren! Our team works incredibly hard to exemplify our commitment to customer care and we're so thankful that we were able to take care of you. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Customer Care Team | Webb Chevrolet Oak Lawn | 708-398-6714
Webb Chevrolet
by marie_g on 08/24/2016My salesperson Anthony Reyna was very professional, knowledgeable and friendly. He really made me feel like he was working to get me the best deal possible. As soon as I told him what I wanted and needed, he knew exactly which car and… color to offer me. He was able to provide multiple options and alternatives for every scenario we presented. From to start to finish, he was very knowledgeable about the vehicle, buying options and with helping me register with OnStar and other key features. He has also followed up with me since the purchase and hopefully he will be selling a new car to my mom soon! This was my second car from Webb..with that being said...I am more than confident referring someone to Webb Chevrolet!Thank you for taking the time to write this review, Marie. We are pleased to hear that we were able to provide an efficient and overall positive experience. We look forward to working with you again. Customer Care Team | 708-398-6714
Thank You Christopher Irving
by lasharee on 08/15/20165 Stars Christopher Irving, where to start.... He's definitely a very professional, productive, and awesome person. He worked with me for a while because I wasn't for sure if I wanted to trade in my SUV. But 8/8/16 I decided to give… him a call, he took his time with me and walked me through all the numbers and everything that came with that. We went for a test drive and I knew right then and there that, that 2016 Malibu was mines. And I absolutely love it and so does my kids. A Special Thanks to Christopher Irving for all your help and your patience working with me. You are Awesome!!! Sincerely LaSharee (Monique) LawrenceThank you for writing about your visit with us! We're happy to hear that we were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again. Webb Chevy Customer Care | customercare@webbcars.com
I recommend Webb Chevy!
by CaseyMc on 08/10/2016Amazing deal on my new 2016 Impala! I worked with Miguel Morales, who did everything in his power to make it an easy experience for me and attended to my every need. Very knowledgeable about my new Impala and excellent follow up when I… wanted extras installed after the sale. Had a small issue with my passenger headrest cover which service took care of immediately for me. Thanks for a great deal, a great car and a great experience!Casey, our number one goal is customer satisfaction. We are very pleased you had a great experience with us. Thank you for your great review! Webb Chevy Customer Care | customercare@webbcars.com
Buying my new car
by Pattybanks on 07/13/2016updated 08/09/2016I stopped by dealership to see the Chevy Trax. Looking for replacement for a tracker that I loved, my salesman was determined not to let me leave without this car. I did love it , but wasn't ready at this time. The young man was pleasant… and polite showing me all good things in car I was looking for,after a while decided to take car home. A very pleasant experience. I've told everyone about WebbThanks for the great review! We hope to see you back in again! Customer Care Team | Webb Chevrolet Oak Lawn | 708-398-6714
Great service from Zakeem
by Mzbuttafly on 08/03/2016Zakeem is a great salesperson, he definitely smooth the process of buying a car. I am not a person who is quick to please and do not like haste as I expected at this establishment. I would like to say I was wrong, Zakeem is awesome and able… to deal with my undecided self. I left with a beautiful car and great deal. I would definitely refer this dealership to my family and friends.Thanks for the great review! Customer Care Team | Webb Chevrolet Oak Lawn | 708-398-6714
Untrue full
by 1veryupset on 07/31/2016They lied to me about everything. They didn't explain different type of insurance that I really needed in the situation I was in at the time of purchase. I ask them not to do & I asked them to do something that would've help me purchase a… car. I recommend not to do business with them. They full of ****. They don't even try to HELP & work with people that's in tough situation. They just lie & run your credit score downWe are concerned by your review and would like the opportunity to address it for you. Your satisfaction is extremely important to our company. Please contact us at your earliest convenience. We would appreciate the chance to talk with you more about this. Hope to hear from you soon. Regards, Webb Chevy Customer Care | customercare@webbcars.com
Chevrolet Traverse
Chevrolet Equinox
Chevrolet Silverado 1500
Thank you for taking the time to share your feedback with us, we are sorry that this happened and will have a Manager reach out to discuss this further.
by DANA DOUGLAS on 03/24/2025