Customer Reviews of Joe Rizza Ford Lincoln Orland Park
Review type:
Lincoln Navigator 2024
Lincoln Navigator 2024
by Orlando O on 03/01/2025updated 03/10/2025Isaias was the sales person and he was fantastic. Explained the car very well, asked lots of good questions and was professional at all times.Hi Orlando, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Kia Carnival
by Jhparde on 02/13/2025Went in to test drive a couple different models and talked through a couple different options we were also considering. Luke listened and within a couple days he called letting me know that a vehicle matching exactly what we were looking… for was about to become available.Hi, we are happy we could make your experience a positive one! Thank you again for choosing Joe Rizza Ford of Orland Park, and we hope to see you again soon!
GREAT EXPERIENCE
by Ms.Vikki on 01/28/2025The deal we made fit our budget and the team made sure we was happy. Dmitri Bowie is the man! His customer service is unmatched! A-1 Service!!!! Also Sam who made sure our warranty was in order and kept his word! Cliff Hensley helped to… get the deal we needed. We will definitely recommend Joe Rizza Lincoln in Orland Park! Very friendly staff!!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Relieved at such a great experience
by Janet Richard on 06/19/2024updated 12/02/2024After keeping our vehicle for many years we decided it was time to trade up. For me, shopping for a different car is something I dread. However, we were very surprised at how easy the process was. We had been looking at cars online and… saw the 2022 Lincoln Corsair. Patryk and Scott were both very helpful, and we enjoyed meeting and talking with them. We really wanted to stay local but the hour drive north was well worth it, and we'd do it again. Thanks for a great experience!Customer Satisfaction Survey: My Experience at Joe Rizzo Automotive
by jlmartin on 04/22/2024I recently purchased a car from Joe Rizzo and had a fantastic experience! The service was excellent and completely hassle-free, and there was no pressure from the sales team. They took the time to walk me through all the high-tech features… of the car, ensuring I felt comfortable and knowledgeable before driving off. I highly recommend them to anyone looking to buy a car in a friendly and supportive environment.2023 Ford Explorer
by tpreston on 04/02/2024I recently purchased a 2023 Ford Explorer Limited from Joe Rizza Ford in Orland Park. I am very satisfied with the process of purchasing a new car. Our original choice was sold while we made our decision, but they were able to find us… another SUV equipped the same, just a different color.Gary Precin and His sales team are the best
by Tgmlk7777 on 10/16/2023Always kept me in the loop on where my order stoodGreat Experience at Rizza Ford
by xxxxxxx on 08/30/2023Genuinely nice folks at this dealership. I think this was the 3rd vehicle sold by our salesperson. He was obviously very inexperienced but the sales manager Bruno assisted and filled in where needed. This is not a complaint only some… advice for the new salesperson. More training on the actual product and nuances of each vehicle will help him with future customers. We took the vehicle to have the paint sealed a week after the sale. Great experience.Illegal Price Gauging for Safety Recall
by metagold on 04/04/2023This dealer stated I would need to pay a diagnostic fee for them to assess my vehicle before they would process an official manufacturer safety recall which I received in the mail for my vehicle. I spoke to the service manager for probably… 15 minutes. I'm baffled a dealer would behave this way.Easy and great experience
by Bronco Guy on 02/21/2023I came to trade my car in and purchase a new vehicle. They were very attentive and knowledgeable on every area of the process. My salesman Michael was awesome.Great experiences at Rizza Ford
by Brenda H on 03/25/2022I've had great experiences at Rizza Ford, from originally buying my car there, then having maintenance & service there, then recently talking with Paul P. to get advice & info about possibly selling back my car at some point. Paul P. was… very helpful & knowledgeable, & I really appreciated him taking his time to treat me with respect and give me great info & advice. Thank you Paul, and thank you Rizza Ford for many years of great service.Great Job!
by mrgservsm on 03/31/2015updated 04/05/2015I liked that I was not treated like I was a first time buyer. No one was rude or acted like a " Typical Used Car Salesman" The Internet department was excellent.Thanks for the kind review. Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Best regards, Rawan Altaher - raltaher@rizzacars.com
Best car purchase I have ever had!
by SteveExplorer on 03/18/2015updated 03/30/2015By far it was the best and quickest car buying experience I have ever had! From the salesman to the finance manager everyone was a real class act and very helpful. Couldnt believe how skooth the whole process went! I was in and out with my… new vehicle in 2 hours.Great service
by Wildv8 on 03/15/2015updated 03/29/2015Charles is great at communicate in words you understand Bill the mechanic is very respectful with my car it's like my 3 rd child thanks guy keep up the great workNever go there!!
by Blackhawks15 on 03/23/2015Bought a used lincoln from a private owner.Took it to Joe rizza to have it diagnosed for a problem i was having.I work on most my own cars but decided to have them go over it incase i missed something. I was called the next day telling me… my repairs would cost $3000 dollars and they werent sure if that would even solve my problem. what a joke! i wasnt going to pay that amount so i went to pick up my car and do the work myself. Once at the cashier to pay my $130 diagnosis charge i asked were the paperwork was that showed what cyclinder was misfiring and the other problems they "claimed" was wrong with my car and surprise,surprise they didnt have that paperwork. Guess they didnt want me to have proof what they wanted to charge me for repairs that werent needed. all i got back was a reciept and a copy of what i told them was going on with my car. So basically i payed for a $130 receipt. No info on what they found wrong with my car. Took the car home and while i checked what they claimed was wrong i came across a vaccum leak which was the real problem. everything they claimed was wrong with my car was in good working order. Fixed my vaccum leak and that solved my problem all work $200 bucks NOT $3000! They also said i had a hole in my oil pan and that would need to be replaced soon as well. Turns out after i went under the car that there was NO hole in the oil pan and that it was a leaky oil pan gasket.fixed that for $50. they didnt give me a quote on that repair but im sure it would have been overpriced as well.The most obvious repair my car needed was a wheel alignment and they didnt even mention that as a repair that was needed. I fixed the vaccum leak,oil pan gasket and took my car into a honest shop to do the alignment for $100. $350 dollars,not $3000, later and my car runs like new and have no problems since. They wanted to charge me nearly $1300 to replace 2 valve cover gaskets which is $500 - $800 more than other certified shops and that wasnt even needed. The topper was they wanted to charge me nearly $1700 for spark plugs and coil packs which without labor those parts cost a total of $450 and most likely not all your coil packs are bad,usually only one or two go bad at a time so the cost could have been as low as $60. Coil packs are right on top of the engine,very easy to get to and require you to remove only 1 bolt per cylinder. Like i said usually you only have to replace one or two at a time but if by some extreme measure you needed to replace all plugs and coil packs you could do the entire thing in 45 minutes with minimal knowledge of car repair. Never have i written a review until now and i do so because im so taken back how some places try to take advantage of people. Either they were trying to take advantage of me thinking i didnt know about cars or they dont know how to problem solve car issues. Either way is does not make them look good.I strongly would suggest to never get your car serviced there.Even if its under warranty,do not take it to people that would take advantage of unknowing people just trying to get there car fixed to be able to get back and forth to work everyday,take it to another ford dealership. If their service department is any indication of the joe rizza company as a whole then i would also suggest you not buy a car there. Ive bought,leased and sold my cars and would never do buisness with joe rizza ford. Last but not least my fiance unfortunatley bought a used,2 year old suv from joe rizza before we met. A week later her sun roof was leaking. she brought it back to them and they informed her the previous owner had the sun roof installed after he bought the car and therefore it was not there problem and did not help her to get the problem resolved. Shame on joe rizza!! you readers have been warned. Take your hard earned money to a place with ethics,honesty and some one that will give you a fair deal.I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. We strive for 100% customer satisfaction and were disappointed to hear that your recent service visit did not meet your expectations. I assure you that changes have been put in place to prevent these occurrences from ever happening again. We have coached and made absolutely certain that the current staff members are much better educated in procedures but also very pleasant in customer response and need of attention. Your feedback will help us ensure that this experience doesnt happen again and we would like the opportunity to resolve this matter to your satisfaction. We would welcome the opportunity to meet your expectations in the future. Please contact me directly so that we may begin to build a trustworthy business relationship. I look forward to hearing from you. Sincerely, Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
First time buyer- Easy and Excellent
by MAdlerford2014 on 03/14/2015Luke and Scott made everything easy. No pressure. Just what do you like and where do you want your payment. They gave me a great deal on my new car and I'm happy with it. The service was great! This was my first time buying a car and I was… nervous, but Luke spelled everything out for me and made it easy to decide.Your marvelous review means a lot to us. We appreciate your feedback and are happy to hear that Luke and Scott were able to meet your needs. At Joe Rizza Ford of Orland Park, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best regards, Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Service Department Review
by Megreg on 03/06/2015I appreciate the prompt professional treatment I receive when I bring my car in for service. Recommendations made for repairs that come up during inspection or service are never given the hard sell. I appreciate that.Megreg, thank you for taking the time to leave us a review and for giving us helpful feedback. We're glad that service team were able to repair your car to your standards. We're meeting the needs of our customers and we appreciate you taking the time to leave a review. , Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
I feel comfortable at Rizza Ford
by CariW on 02/16/2015updated 03/05/2015The staff is friendly and makes me feel comfortable. I don't feel like I am being taken. I never feel pressured to buy something or have extra services done. Charles was fantastic. He is an asset to the Rizza company.Great Service!
by CarinB on 02/27/2015I appreciate that you kept me informed and kept any inconvenience to me at an extreme minimum while you were taking care of the problem with my vehicle. I was treated with the utmost respect. You're service team is top notch! Crystal is… wonderful!Carin, Joe Rizza Ford Kia of Orland Park thanks you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. Were glad Crystal was able to show you that. We look forward to working with you again! Best regards, Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Great Customer Service
by Hurtt1 on 02/06/2015Loved our sales person Pat Kralik, she was great. She worked to get us the car with all the options we wanted ano even came in on a Saturday (her day off) so that we could sign the papers and pick up the vehicle.It was a pleasure to read about your recent purchase experience at Joe Rizza Ford of Orland Park. Congratulations on your new car! Pat is a key component of our team and she will be very happy to hear about your compliments as well. We appreciate your business, and we look very forward to seeing you again in the future! Best, Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Lincoln Nautilus
Ford F-150
Lincoln Corsair
Lincoln Navigator
At a time when car dealerships change names, move away, or simply close down, Joe Rizza Ford of Orland Park has been right here serving the Chicago metro for decades. A name synonymous with Ford here in the Chicagoland area, Joe Rizza Ford earned a reputation as the place to go to find an honest, professional sales team, amazing inventory selection, and a service team that could fix any issue.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Hi Orlando, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Mia Terrence on 03/11/2025