Customer Reviews of Joe Rizza Ford Lincoln Orland Park
Review type:
Lincoln Navigator 2024
great great great
by gjcutch on 06/07/2013updated 04/25/2025best car buying experience i've ever had thanks to joe and isaiasNo More Fords. . .
by gm771 on 06/06/2013updated 04/25/2025I bought my 2012 Fusion a year ago and took it in today for a tire rotation and oil change. I was told that I needed four new tires and a realignment for $1000. I told the dealer that at 22,000 miles the tires should not need to be replaced… but he blamed me stating that I drove the car "too hard". I told the dealer that I have purchased four vehicles new, two others were also Fords, and have never had to replace the tires so early. Again I was told it was my fault, and while the tires are the best because they are Michelins they were not covered by the warranty. I asked how my tires were when my boyfriend brought in the vehicle for the 16,000 mile oil change and I was informed there were no problems with them then. When I remarked that it seems odd the tires would deteriorate so quickly and I am taking the car for a second opinion I was told by the service advisor, "I have eleven years of doing this. I know what I am doing". So, in summary, I don't know how to drive, the service advisor knows more than me (and apparently I know nothing), I am going to be out a significant amount of time and money getting a one-year-old car repaired and Ford's tires are so good they are not covered in the warranty. No more Ford vehicles for me ever again and no more service at Joe Rizza.Hi, Thanks for taking the time let let us know how you feel. We are sorry to hear that you are not satisfied. There are several causes for wear and tear of tires other than driving. Inflation, rotation, alignment, and even outside weather can have an affect on your tires. If our service team told you that you need new tires, it was only for your protection on the road. Please contact me so that we can further discuss your situation. Sincerely, Linda Tew LTew@RizzaCars.com
Treated Right at Joe Rizza Ford!!
by cindys2 on 10/02/2013updated 04/25/2025Everyone that worked with me was extremely helpful and professional. Those people were Scott S, Scott P, Dimitri B and Bill in Finance. I also got what I felt was a fair trade in value for my cars. I don't think I have ever felt that… before.It is great to hear that our team was able to assist you and meet all of your expectations! The Scotts, Dmitri and Bill are assets to our team and always provides superb customer service. We try to make the purchasing process as easy as possible, and I am pleased that you found communicating via email and phone eased the process. We are looking forward to seeing you for your next purchase! Be sure to follow us on Twitter and Facebook for all of our dealership updates! Sincerely, Linda Tew ltew@rizzacars.com
Luke was Great
by FrankClarizio on 06/01/2014updated 04/25/2025Luke was great. He took the time to really understand what I was looking for and help me find it. He even helped set up the sync for not only my phone but also my wife's. Low pressure but Great Service.Frank, thank you for taking the time to write such a great review! Luke is a great people person, and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congrats on your new car! Please let us know if there's anything else we can do for you. Also, be sure to follow us on Facebook and Twitter pages to stay in the loop with exclusive content and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great place to buy a car
by chrismary on 10/14/2013updated 04/25/2025This is our second purchase from Joe Rizza Ford and both times were greatHi Chris and Mary. Knowing that our customers are satisfied with our service is the greatest reward. Thank you for choosing Rizza Ford again and congratulations on your new vehicle, we know you will love it! Also, make sure you are following is on Facebook and Twitter, as frequent service specials are made available to our followers and fans. Best, Linda Tew- Marketing Director LTew@Rizzacars.com
**Satisfied Joe Rizza Ford Customer!**
by FRDFUSION on 10/12/2013updated 04/25/2025I just purchased a 2014 Ford Fusion at Joe Rizza Ford in Orland Park, IL. Michael P. was my salesman who took me for a test drive and showed me all the great features the car had to offer. Michael was friendly, polite and very knowledgable… and helpful in making my decision on which Fusion to purchase. I didnt end up with the hybrid/electric Fusion because of lack of trunk space but loved that whole 'green concept'. Both Michael and Scott P. made a special effort to find the Fusion with everything i asked for without spending more for options i didnt want or need. I never felt pressured into buying the vehicle, felt i got a really fair price which included a rebate and 0% interest and was met with great salespeople i would recommend to anyone. Thanks to Michael for painstakenly taking the time to show me how everything worked on my car and for genuinely being so excited about the car himself. Again, a positive shout out to the Precin's at Joe Rizza Ford. Thanks to Michael P., Scott P., Gary P. and Bill D. for making my experience of buying a new car a pleasant one!!!I am thrilled to learn that Mike was able to assist you in such a detailed and customized manner. Congratulations on the new Fusion. That is a fantastic car and I know it will bring you happiness for years to come. If you have any questions down the road, please do not hesitate to contact us. Our team is always ready to serve you! Also, make sure you are following is on Facebook and Twitter, as frequent service specials are made available to our followers and fans. Best, Linda Tew- Marketing Director LTew@Rizzacars.com
New Auto Sales
by misstheresse on 12/12/2013updated 04/25/2025I had a great experience at Joe Rizza Ford, in Orland Park, IL. The auto salesman that was working with me was very informative, throughout the entre process and very friendly. I would definitely reccomend this auto dealership to anyone I… know that is in the business of buying a new or used automobile. My next car will definitely be from Joe Rizza Ford, as well. As soon as you walk in, you are greeted and treated very nice and I am appreciative of the auto salesman, Joe, for making me feel welcome and satisfying my auto buying need. Thank you!Thank you for taking the time to tell us about your visit and giving us this perfect score rating! Joe is an important part of our team and strives to make sure all his guests feel welcome. I am pleased to hear you did have an enjoyable visit. Please feel free to call or stop by if you have any questions or concerns. We look forward to seeing you again. Best regards, Linda Tew Marketing Director ltew@rizzacars.com
Joe Rizza Gone Above And Beyond
by mntecrlo02 on 05/31/2012updated 04/25/2025I've always dealt with another dealership. For me it was like I was cheating. I did what I had to do and walked into Joe Rizza. I felt like I was a family member. They took care of us with our NEW 2013 Ford Explorer XLT. Couldn't be more… pleased with them as well as the quality of truck. Excellent Job by the Ford Team on building such a beautiful, strong truck. Thank You to Hal (Sales Guy), John (Backup Sales guy) Bill Kay, Bob in Finance and the rest of the Rizza Team! We love our new truck and hopefully we'll be back down the road Ask for Hal, he will treat you extremely well and do the best he can for you! Guaranteed!Sales Person not high pressure very helpful.
by bman27 on 11/23/2011updated 04/25/2025The salesman was great. Not very pushy helped look at all the stickers to find the one with the options i wanted. I think they need a better way to see what cars have what options than looking on all the stickers or trying to look at every… ones details online. Sales manager was ok. Showed me the price with the rebated and special financing. At first hesitant to even move 300-400 come one. But then he said ok thats not a big deal. The normal games i guess. They have some other special guy try and sell you all the warranties in the book. The finance guy shows you how much the payments increase with each warranty but his main selling point was gap coverage. He tried hard to sell it and was not too worried about the other warranties. Finance guy was super quick after that and helped me get a even lower rate that was avilable by using a normal bank with different rebates than the ford special financing with little rebates. The salesman even went and got us a soda while we were waiting for them to enter all the info in the computer which seemed to take a while. They do all this stuff electronically but then they double fill out some paper forms for finance apps seems like a waste of time.best non pressure exp.ever
by Alma716 on 09/30/2013updated 04/25/2025This year i had to buy a car because mine was totaled .I was more upset that i had to deal with the high pressure that happens at auto dealers then i was about the accident .when i arrived at Joe rizza Ford in Orland i was welcomed byJoe V… the welcome did not come the min i steped out of my car but he made ieye contact and allowed me to get comfortable and look around first then approached me about 10 min after to say that he just wanted t welcome me and if i had any questiones he would be more then happy to ans. them for me .Joe allowed me to test drive the auto by myself I thought that that was amazing i never understood why they have to come with do they not know how it drives what joe did made me able to relax and find out if that car was really for me.there was never any pressure to buy that day because of that i bought my car from joe v and joe rizza ford I recommend that people who hate pressure go see joev @Joe Rizza Ford inOrland ParkHello and thank you for the review! Also, it is great to hear that you love your new car! We are sorry to hear your car accident, but we are thrilled that you chose us for your new vehicle. Our staff respects our clients and their time, so we make it a point to be direct, clear and efficient when handling business transactions. We look forward to continuing to provide you great service! Also, be sure to connect with us via Facebook and Twitter to stay up-to-date on service specials and manufacturer news. Sincerely, Linda Tew ltew@rizzacars.com
Lincoln Nautilus
Ford F-150
Lincoln Corsair
Lincoln Navigator
At a time when car dealerships change names, move away, or simply close down, Joe Rizza Ford of Orland Park has been right here serving the Chicago metro for decades. A name synonymous with Ford here in the Chicagoland area, Joe Rizza Ford earned a reputation as the place to go to find an honest, professional sales team, amazing inventory selection, and a service team that could fix any issue.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Hi Orlando, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Mia Terrence on 03/11/2025