Webb Chevrolet Plainfield
Customer Reviews of Webb Chevrolet Plainfield
Review type:
Phenomenal car buying experience
Phenomenal car buying experience
by Kwlczk753 on 04/29/2024Jimmy, Sergio, and Richard were all amazing to work with. Met our family’s needs and did so in a polite, professional and speedy manner. They made the buying process so much easier and we were comfortable with our new purchase. The follow… up had been great as well. We’d buy again from Webb Chevy!Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!
Fraud Dealer
by Chris on 01/07/2023I purchased a GMC Yukon paid cash basicly was a fraud sale.. was promised a safe truck that had been gone over throughly by the dealers shop!! I told the sleezy sales person I was going to tow a camper with the truck! About a month after I… bought the truck, I hook up my camper and the truck drops to the ground Zero Shocks on the truck then a couple days later the gas tank falls off the metal strap holding the tank was rusted out... $2500 later I can leave on my trip and not even so much as a sorry!!!Smoke and mirrors!
by Murphman on 07/29/2021Purchased a vehicle which was not as advertised, then they falsified tax documents which didnt match up to the bill of sale resulting in having to pay more tax in excess of what was on the bill of sale and already collected and paid.… Dealing with this place is like playing a shell game out on the street. SHADY SHADY SHADY!!!! There are many honest and above board dealerships out there, this just happens to not be one of them!!!! RUN dont walk to another dealer that will be above board from beginning to end.Scammed me
by Murphman on 05/17/2021I purchased a used vehicle for over $37,000. I purchased it based on information emailed to me by the dealership. After the purchase i returned home and got the manual out to find out how to use these options, low and behold two of the… options were not on the vehicle. One of the options was $4500 on a new vehicle, no small matter. I immediately called and told my sales rep we had a problem, they were already in possession of my trade in. He said he would print out the info and talk to his manager, needless to say nothing was done. I waited a couple days and left a message for the sales manager and after 6 hours still no return call. Im guessing legal action will be my only recourse under consumer fraud laws. Just beware if you are considering this dealership, there are many others out there that will deal with you honestly.Webb Chevrolet Fan!
by Janeane on 03/26/2021First of all, I would love to complement Herbert, He went above and beyond my expectations. One Saturday afternoon I checked out Webb Chevrolet. I was extremely interested to purchase a Chevrolet Impala. Herbert reached out to me when I… entered Webb. He found me the perfect Impala for me that was in the detailing process. He personally brought the car to Webb & showed me. I was thrilled to purchase this car. But, I was disappointed that the inside of vehicle was very dirty. Then Herbert the kind man, promised me that he would return the car back to finish detailing. Upon arrival I was extremely pleased with the results of the car detailing.Wow fantastic job! Thank you Herbert for going above and beyond my expectations! I am truly a grateful fan of Webb Chevrolet. JaneaneBad Service
by Tommyk80 on 01/19/2021Back in March of 2020 I brought my 2012 Chevy Traverse in because I was told it need a timing chain replacement and I was best of at a dealership. Wow was my mechanic wrong. I ended taking it to Webb Chevy and let them do it and they… charged me roughly $3,500. Shortly after they did the timing chain I got a message of low oil. When I went to check it I found out that they didn't even reinstall the dipstick. Then some time toward the end of July or beginning of August my check engine light came on. I believe it took this long only because I wasn't driving in to work everyday. So I took it back there. First they told me it was my battery, $300, then they said it was the battery. Told me they could re-diagnose it for another charge. I just do it and then they said it was the alternator and would be $1,400. I decided to have my mechanic do it. Shorty after that the check engine came back on and when I tool it back they said it was still my charging system. Now fast forward to the end of December I started to hear a noise and the said that my pistons are shot and would need to have a new engine and exhaust put in $10,000. Now I may not be a mechanic by trade but I am extremely mechanically inclined and have not had less then 240,00 miles on any of my previous Chevy vehicles. But consider they didn't install the dipstick and could properly diagnose the problem when it was brought back to them it makes me wonder what they messed up when they did the timing chain. To make matters worse when I was called by the Service manager to make sure I new what the problems were, because I picked it up after service hours, and he tried to make me feel it was my fault even after I was trying to explain all this to him. I am not one to write reviews but I felt this need to be shared and I can guarantee that I will NEVER do any Business with Webb Chevy again.Kim
by Patchris on 10/29/2018The first vehicle we leased, the deal was very good. Upon further research on this 2nd lease, we have come to find out it was not a very good deal. That being said, this will be the last vehicle we lease or buy from Webb Chevrolet… Plainfield.Dishonest,mischievous, and misleading
by Afick1239 on 05/03/2017We went through TrueCar and received a call back from Nickoleta kastros in the internet department. Everything seemed like it was fine. They ran credit online and told us we were approved and a dealer trade would be done. We were asked to… come in and finish paperwork. Unfortunately, we had to reschedule but we called back to make sure all was ready and done. We found out they never ran credit, we were not pre-qualified and they didn't know anything about a dealer trade to get the car we showed interest in. We spoke with Frank, the manager and he was as ignorant and misleading as the internet department. Please beware, if you are going to these people. They are dishonest and definitely what people think of, when they think of a used car salesman.Thank you for this feedback. We are sorry to see you are dissatisfied with your experience at our dealership, and want to find out more about what happened. Please contact us as soon as possible so we can discuss your interactions with Nickoleta and Frank. We'd like to do whatever possible to make things right. Regards, Customer Care Team | Webb Chevy Plainfield | 815-267-5142
The best Sales men
by luvinak67 on 01/05/2017My daughter went to Web Chevy to purchase a Chevy trac . Her sales man name James Ceci was the biggest help to her. He let her know step by step what was going on, was very friendly and was WONDERFUL to her very impatient children. If you… are in the market for a car I highly recommend Web Chevy Plainfield and James Ceci . Thank you Luvina KucinskiWe sincerely appreciate your feedback and recommendation, Luvina. James is a dedicated member of our team who commits himself to exceptional service and were glad to hear he was able to help with your daughters purchase. If there is anything more that we can do please come back and see us again. Best, Customer Care Team | Webb Chevy Plainfield | 815-267-5142
Webb Chevy
by Amanduhh4596 on 11/12/2016Maurice was great on helping me get down to the price I want and was very accommodating on the options I wanted! I am very excited drive my new Chevy Malibu and I will be coming back with any future car purchases!Thank you for this excellent review! We are pleased to hear that Maurice did a great job in assisting you in your purchase. Congratulations on your new Chevy Malibu! If there is anything else we can do for you please don't hesitate to give us a call! Best, Customer Care Team | Webb Chevy Plainfield | 815-267-5142
chevy Cruze lease
by Kwalker1979 on 10/26/2016Imani Carey and the rest of the team did a great job and gave me a great deal!!Thank you so much for the great review. We look forward to working with you again. Customer Care Team | Webb Chevy Plainfield | 815-267-5142
Maurice Redeaux was great
by Klumpra on 10/18/2016Maurice was helpful and not pushy. He was easy to work with and knew the product. Nice guy.Thank you for taking the time to write about your experience with us. We work very hard to provide each of our customers with a positive experience. Don't hesitate to contact us if there is anything else we can do for you. Customer Care Team | Webb Chevy Plainfield | 815-267-5142
Happy Acadia Owner
by AcadiaFamily on 09/13/2016I would like to thank Jason Anderson, Sales Manager for all his help and to set us up with a awesome salesman James Ceci for helping us get our 2015 GMC Acadia. Jason made sure we were took care of very well when we walked into Webb Chevy… over labor day weekend. Jason and James were awesome answer all our questions regarding a few vehicles we were interested in. Once we decided what vehicle we were interested in the wheeling and dealing begins. We both came to a agreement. James made sure our vehicle was spotless and full of gas. I was so pleased when he took the time to sit with us in our new vehicle and went over everything, from connecting our cell phones to the heated seats. I was amazed with this service, you don't get that everywhere. He also took us on a tour to show us where to go for oil changes to parts and waiting area. I was introduced to the service personnel. My first oil changed was scheduled also. (Wow) We have purchased a few vehicles in our time and this is the best dealer by far. I went back a few days later to order some upgrades and James had the quote before we left. When my husband is ready for a new vehicle we now have a dealer we like.Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is satisfied with the service we provide. We look forward to working with you again. Customer Care Team | Webb Chevy Plainfield | 815-267-5142
Camaro
by Smaolain on 08/25/2016James Ceici was extremely helpful with my purchase of a 2017 Camaro. I will always buy from WebbThank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Customer Care Team | Webb Chevy Plainfield | 815-267-5142
Great Experience
by Jocelynmota on 08/13/2016The service was excellent! This was my first time leasing a car, and Erick Barraza's friendly and knowledgeable assistance helped make my experience a pleasant one. He took the time to go over all questions i had and I couldn't be happier… with my new car. Thank again, Erick!Thank you for recognizing your experience with us. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Webb Chevy Customer Care | customercare@webbcars.com
Great experience at Webb Chevy Plainfield
by RoseFoy on 07/11/2016I came in today with my daughter looking to buy her first car. Everyone was very professional and helpful. Gave me some options and really went out of their way to make a great offer for us. I was extremely happy with our new used car.… I would like to especially thank Isaac Stiegler for working with me and providing us with great service and professionalism. I would definitely recommend this dealership to my friends and family.Thank you so much for taking the time out of your day to share your experience with everyone. We believe in helpful and professional customer service and I'm glad that Isaac made such a great impression on you.We look forward to working with you or anyone you might send our way in the future. Candace Carrasco | Customer Experience Manager | Candace@WebbChevy.com | 708-761-2032
Return Buyer
by tinabrown1076 on 07/09/2016Jim Ceci is an exceptional salesman. He helped us in Oct. 2015 to purchase a 2016 Chevy Cruize suitable for our son's first auto loan and made sure that we were driving away with a great car, including warranty and maintenance plan for our… piece of mind. We returned last week (June 2016) and Jim patiently worked with us as we test drove a 2015 Malibu, a 2016 Chevy Cruize, and a 2016 Chevy Camero. After hours of comparing pricing and financing, we chose the Camero ( of course ??). Both experiences were friendly and compassionate to our needs. And Jim was there to get us set up with our trial on star and followed up with us over the next week to answer questions for us. Overall, great service and knowledgeable. We'll be returning for future purchases and services.Thank you for leaving us this great review, Tina. We are very happy to hear that Jim could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Candace Carrasco | Customer Experience Manager | Candace@WebbChevy.com | 708-761-2032
Great salesman, but poor business ethics
by jasonlipe on 03/02/2016Let me begin with saying this - I have purchased more than 15 cars over the years, mostly from used car dealers. This has been, by far, the worst dealer experience I have ever had in my life. In November 2015, after a few weeks of… searching for a black 2012 Ford Fusion Sport AWD, I received an alert that one had come up for sale locally. I called Webb Chevrolet in Plainfield, IL and scheduled a visit to come look at the car. I had done business with Packey Webb Ford in Downers Grove, IL in the past and it was a good experience, so I figure why would it be any different at one of their other dealerships? The test drive went great, the car seemed mechanically sound, the entire purchasing process was pleasant, my salesman Jim C. was great, and the staff even stayed late after they closed in order to complete the deal and let me take the car home that night. I was happy to have found the exact car I had been looking for and thought I had found another quality dealership to do business with. On the way home, I was able to get out on the open highway. As soon as I hit 55mph, I felt a noticeable vibration which I figured was probably just an out-of-balance tire. When I got home and looked at the car in my garage under the lights, I found that the passenger side ground effect was missing. These aren't deal-breakers and I figured I'll call the dealer in the morning and we'll figure something out since I just bought the car. I called the next morning, talked to my salesman, and he took down my issues so he could discuss with Jason, the used car manager. A couple days go by and Jim C. and I sync back up. I'm told that Jason insisted that the side skirt was definitely on the car when they had it on their lot and that it must have fallen off on my way home and that it will not be covered by the dealership. Now if you know anything about these cars, you know that these side skirts are both bolted and affixed by double-sided tape. I highly doubt one would fall off unless I loaned my car to the Duke brothers, I mean I simply drove the car home 20 miles on an interstate. I decided to ask if they could produce the pictures that they used in their ad online so we could look at them together to figure out what happened. I was told the pictures had been deleted since the car had been sold. I find that unlikely since it had only been about 3 days since purchase, but I don't work for Webb Chevrolet, nor do I know of their network storage retention policies. Sensing the defensive stance that the dealership was taking, I decided to move on and go ahead and purchase a new side skirt and have it installed. The vibration was the next item to address and on the surface, it should have been the simplest issue to fix. I took the car in to get my tires balanced and had an alignment performed for good measure thinking this would fix the vibration. I drive off only to find that the vibration is still there. My next step was to schedule an appointment with my regular Ford dealer, Haggerty Ford in West Chicago, IL. In addition to the vibration that I needed them to diagnose, I had noticed that the car struggled to gain traction during the 1st snow of the year a couple of weeks prior so I asked them to take a look at that as well. Only the front wheels seemed to be spinning and the AWD system never seemed to engage. Upon inspection, the technicians found that the AWD system was completely inoperable and looked like it had possibly been towed on a dolly at some point. Since it is an AWD car, it is known that you must use a flatbed for towing. Had it been snowing out when I test drove, I would have noticed this, but it wasn't so I didn't. When they road force balanced my wheels, they found that both of the rear wheels on my car were slightly bent, which is what was causing the vibration. It has been quite a journey, but two new wheels, a new painted side skirt, and basically a brand new AWD system later, my car is finally back to 100% where it should have been before it was placed on Webb Chevrolet's used car lot in the first place. Thankfully, the factory powertrain warranty will cover the AWD system, but the bent wheels and missing side skirt, of course, were not covered by the warranty. Still, through all of this, I wanted to give the folks over at Webb the chance to make an effort to salvage the relationship. I talked to Jim C. at least four times on the phone, requested the used car manager, Jason A., call me to discuss the situation, and even emailed the sales director, Jackie W., three times. No one was interested in helping me out except for Jim C. Unfortunately, he's just the salesman and was not able to do much for me, which is understandable. If the management is willing to let a repeat customer walk away over a mere $1900 (cost for 2 wheels, the new painted side skirt, the tire balance, and the alignment), then I simply cannot recommend anyone do business with this dealership.Jason, the needs of our customers are always our top concern. We would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact me at your earliest convenience. Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Webb survey
by Corner229 on 02/08/2016updated 02/28/2016Everyone is very professional, friendly they make you feel at home. They came to give me updates. Made sure there was popcorn and fresh coffee which was actually very good.Thank you for your review! We're glad to have been of service and I'm happy to see you enjoyed our waiting area. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Lorraine
by Kingl2016 on 02/07/2016updated 02/26/2016The salesman Mark is an excellent ,motivated person that helped us get our dream truck he is an outstanding salesman that looks out for his customers, an the finance manager also made our day complete.. Thank you both so very much.. Our… 2014 Chevrolet Silverado is the most exciting gift we can share for a safe journey ahead..Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is satisfied with the service we provide. We look forward to working with you again. Customer Care Team | Webb Chevy Plainfield | 815-267-5142
Car Buying Experience at Webb Chevy
by Hellooo on 02/10/2016My experience at Webb Chevrolet was exceptional. I had recently been a car accident where my car was totaled. After dealing with injuries, insurance companies, and hassles; the last thing I wanted to do was buy a new car from overzealous… dealership representatives. This was not the case at Webb Chevy. Mark G. was attentive, knowledgeable, honest and engaging. I couldn't have asked for a better representative. Ryan (in finance) was smart, keen, intelligent and quick. These guys working together made my experience exceptional. I got everything I wanted in my new 2016 Chevy Equinox. Last, let me not forget, Connie, a true problem-solver. The staff was extremely courteous and professional. I will be referring my family and friends to Webb Chevy. Thank you, Webb Boys!Thank you for this wonderful review and congratulations on your new 2016 Equinox! We are sincerely pleased to know that Mark, Ryan and Connie's efforts have made the difference in your car buying experience, and they are valuable team members, indeed. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Thank you for this wonderful review and congratulations on your new 2016 Equinox! We are sincerely pleased to know that Mark, Ryan and Connie's efforts have made the difference in your car buying experience, and they are valuable team members, indeed. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Traverse
Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!
by DANA DOUGLAS on 05/01/2024